1/5 Anton D. 8 months ago on Google
I
am
writing
to
express
my
profound
disappointment
with
the
recent
visit
to
your
establishment.
My
friends
and
I,
a
group
of
28
people
from
Denmark,
were
excited
to
enjoy
a
night
out
at
your
bar
in
Liverpool.
However,
the
experience
was
marred
by
terrible
management
and
service.
The
incident
began
when
we
were
told
that
vodka
shots
were
priced
at
£2
each.
I
decided
to
purchase
some,
but
then
your
staff
abruptly
changed
the
price
to
£4
per
shot
because
it
was
considered
a
shot
and
not
a
drink.
This
inconsistency
was
already
frustrating.
To
make
matters
worse,
I
then
inquired
about
cheaper
shots,
and
your
staff
informed
me
that
they
were
£2
each.
I
explicitly
asked
for
confirmation
due
to
the
previous
pricing
confusion.
Despite
this,
when
the
shots
were
poured
and
totaled
£25
for
10,
I
reminded
the
bartender
of
the
earlier
price
agreement.
Instead
of
resolving
the
matter
calmly,
your
manager
intervened
in
an
irrational
and
aggressive
manner,
shouting
at
me.
I
calmly
explained
the
situation
to
both
the
bartender
and
the
manager,
but
the
manager
insisted
that
the
earlier
discount
had
expired,
despite
it
being
mentioned
just
moments
prior.
When
I
declined
to
make
the
purchase
due
to
the
unfair
treatment,
the
manager
had
security
forcibly
remove
me
from
the
premises.
I
subsequently
spoke
with
the
security
staff,
who
agreed
that
your
bar's
management
and
practices
were
unacceptable.
It
was
a
shocking
experience
that
resulted
in
not
only
my
group
leaving
but
also
losing
28
potential
customers,
which
constituted
95%
of
the
customers
that
evening.
Not
surprising
because
of
the
quality
and
customer
service.
This
incident
reflects
poorly
on
your
establishment,
and
I
strongly
urge
you
to
address
the
issues
of
inconsistency,
aggressive
management,
and
poor
customer
service
immediately.
We
came
to
your
bar
with
high
hopes
and
left
thoroughly
disappointed.
In
all
honesty
rather
than
being
a
bar
I
and
others
including
some
staff
would
rather
describe
it
as
a
tourist
trap
scamming
people.
If
I
could
give
it
a
negative
score
I
would.
Worse
spend
money
in
my
life.