Was going through a mental health crisis and I explained wrong while on the phone. Just to have the receptionist scoff down the phone and then hang up on me. Rude and disgusting staff, doctor's RECEPTIONISTS need a total reform!

I initially rang 111 for advice as I didn't deem myself an emergency but was requiring medical attention. A doctor rang me at home that morning and after a conversation I was invited to attend mill Lane at 1pm that day. It was a Saturday so no option of attending my local Dr. On arrival the receptionist was very helpful. I was called right on time to come through . I had a number of issues and the doctor was excellent. Was checked out and everything was clearly explained to me.i went away feeling I had been dealt with efficiently and professionally . I was prescribed antibiotics and the on site pharmacy was not only very close by I was also dealt with promptly and I had a query about a purchase and that was also dealt with efficiently. This was only 2 days ago and the antibiotics have already started to have a good affect. I would like to thank all the staff concerned for helping me and it was an excellent service 10/10

The amount of times I've been to this place, brought forward an issue to a supposed specialist in the area to be either skipped over and ignored or "we'll just see how it goes" is ridiculous. (This was regarding an issue I've had for years) "can we just see how it goes?" Never mind all of the incorrect numbers on the NHS website and the fact when you do get the correct number no one answers nor replies to voicemails.

Went on a Sunday with complaints of abdominal pain, dark urine and slight jaundice and vomiting. Women told me that it's just muscle aches and to drink more water after urine sample was took even though I told her I've drank plenty of water she also said ' I don't know why your vomiting' jaundice got worse next day got sent home from work. Made a appointment at GP next day as jaundice got worse. She referred me straight to arrowe Park hospital for urgent medical assessments and I then spent 17 days at arrowe Park hospital as I developed acute cholangitis and was pumped with anti biotics and put on a drip. Unacceptable mill lane I don't want to use you again now.

Dave, the security man, You super star. He came out and practically carried my friends daughter out the car as she had collapsed and we were struggling. He also popped in for check ups and came with cookies for a 12 year old recovering. Brilliant staff. Excellent nurse staff. Thank you for reasurring us and calming us down and taking care of our Ellie.

They are open at 8am my call answered at 8:16am and the "superwoman" on the phone said they are fully booked for the day with "extraordinary customer service and attitude". Hope management are not smoking anything.🙄

Looking wait but carrying staff. Drinks machine available and TV on to pass the time

Had my jab really well organised

Over the years VCH has helped me with many problems and I have received excellent care through many consummate professionals. However recently I have had contact with a mutant behind the front desk who refused to give me a doctors appt for anti biotics, instead telling me to go to a pharmacy. PHARMACIES DO NOT OFFER ANTIBIOTICS WITHOUT A DOCTORS NOTE. The Pharmacists I spoke to all wondered were baffled why they keep getting patients like me, it is due to ill informed and lazy receptionists. Don't believe them and push for an appointment otherwise you will be given the run around and have to go to a walk in centre for around 5-6 hours. I have used the complaints procedure at VCH but after a month, no reply. Great doctors, idiot receptionists.

Extremely well laid out, seemed to have a very intuitive layout. Lovely staff.

I attended twice to the physio department. First visit was with Emma and second visit was with Arun ..Very pleased with the diagnosis and advice given . NHS delivered for me.

Attended VCH 2weeks ago with damage to ankle and hand. Had a brilliant nurse Christopher Malcolm. As I'm currently on Oxygen Therapy he made sure I was comfortable. Care given by all team was exceptional. Thank you respect to you all.

I had fallen over. Within an hour and a half I had been seen by triage, sent to xray, sent back to a doctor and then bandaged up and had a cast put on and was on my way with a referral to a fracture clinic later in the week. I was expecting to be there for hours so to have all that done in 90 minutes or even less was amazing.

Great experience at the walk-in , all staff were lovely.

I have recently had a hip replacement and the wound needed the steri strips removing and the dressing changed, I got there @ 19:20 after looking on the website to check opening/ closing times which says open till 22:00, but when I got there it was closed. ! .with the gates chained and padlocked, so I can’t actually review the walk- in as I didn’t get to go in or receive treatment

I went recently following a muscle spasm in my back due to using a chest binder. Staff were absolutely wonderful, I have a hearing disability and struggled to hear them through the glass and with the masks, the receptionist was very kind in asking if I would prefer to lip read if they socially distance without masks, asked if there was anything I needed to accommodate my hearing, and let the nurses know to speak a little louder for me. The minor injuries nurse I saw was fantastic, asked me questions about what my chest binder was and why I wore it. I was worried I would receive judgement for wearing something that caused an injury, but this was the first time I genuinely felt understood. Amazing staff throughout.

Went with my partner for an x-ray appointment we were seen very quickly fantastic service very well run

I attended the minor injuries clinic today due to a laceration to my finger caused during a fall into some glass. The staff were extremely helpful and it took no time at all to been seen, obtain and x-ray before the wound was stitched and dressed. Thank you so much.

You have to make appointments for anything you need, you cannot just walk in anymore

nearly died. i wanted to die.

Staff very nice and caring. Never received such a care anywhere else 💐

I visited the hospital for an xray on Saturday 19th June 2021 at 09.00. I have to say rarely have I encountered such helpful, pleasant and fun girls.The receptionist was a delight especially when I thought I was in the wrong place!!!!!! The nurse on duty was also professional and great fun. I cannot speak highly enough of my short time in the walk in dept. Tank you. Mary Collins Director Heswall Chiropody Ltd.

Great service to have access to. Note open from 8am to 8pm