Recently moved to this practice and never before have I received such a shocking service. For a service that is designed to help sick people they make it so difficult to arrange appointments. For example, telephoning at the GPs request to make an appointment with them specifically on a specific day and being told to phone back and select option 1. When calling back and selecting option 1 there was no appointments available on that specific day so a third call was made only for the receptionist to book in the appointment herself. Why should making an appointment require 3 telephone calls? Receiving a text message to arrange a flu jab telling me not to ring the surgery and they would arrange by text message. Being given 2 dates that I could not attend because I already had appointments and then receiving a text message to say there are now no appointments left. Why could I not have telephoned the surgery and made an appointment that I was able to attend 2 weeks ago for the flu jab? The reception staff have the impossible job of implementing these processes for which I assume they have had no input in creating whilst dealing with frustrated patients who simply want access to healthcare.

**Strange how there are now a load of 5 star reviews from fake accounts last week. One might believe they're paid for given that they seem to be leaving reviews on the same businesses in different locations round the world** Since the change in management this place has gone from a good practice with good quality doctors to an absolute sham. Misdiagnosis in a family member as "virus" causing internal bleeding, cardiac arrest and emergency surgery. Another family member being told she has "anxiety" by one doctor and "constipation" by another for numerous symptoms, family member then sought a private consultation and a diagnosis which resulted in surgery 1 week later. They prescribe the wrong medication, deny ever receiving complaints and don't seem to follow up on them. There is one original doctor who has been there years who is fantastic and progresses things needed. He's probably the only reason we have stayed.

Worst gp surgery I have ever attended, I was admitted to hospital with flu 35 weeks pregnant, suffering with chest pain 3 weeks later I spoke to a male gp on a phonecall who asked "what I wanted him to do about it" was very rude and laughed down the phone when I was coughing and said "sorry what did you say" he told me to take amoxicillian "if i wanted to" without even listening to my chest I then called back 3 days later and spoke with a lovely doctor who said I am a high risk pregnancy it is not right how long this has been ongoing I need a face to face appointment so to call reception for an appointment. So I asked will they definitely give me one because I rang this morning and they've said there are non left. She then said yes there are you need to be seen. So I ring reception tell them their own gp has told me to call for a face to face appointment and they say there's non left go to a walk in or call 111, "she might have said to ring but she can't see the list" this surgery is an absolute JOKE since I have moved there I do not have one positive thing to say about it and I will be putting in a formal complaint and moving to another GP practice today.

Rang up at 11am this morning and was seeking advice. I cant attend anywhere as I have recently tested positive for covid. I was told a Dr would ring me back. Nothing, no call whatsoever. Awful way to treat ill patients who are simply seeking advice

Shocking!dr aziz called on telephone triage app to then say he’ll call back,never did. I called again,and then again next day to be told he had put a note to say needs face to face app and to book in. He did not tell me this and will now wait a week for app, no wonder gps getting bad names. Just joined practice and come from 2 wonderful gps surgery’s. I won’t be staying long here

Can't book appointment online. Near impossible to get through on phone to make one. When I do, appointment is days, if not weeks away. Only phone consultation lately. Amazed to see any contrary experiences. In the past, have had good experiences.

Lovely staff, lovely doctors, lovely nurses. Never had a problem booking an appointment. Best doctors I've ever been with.

My family and I have been well served by Hoylake and Meols Medical Centre for more than 10 years during which time we have always been well treated by empathetic staff and Doctors who listen to your symptoms. Within the past week I have endured various problems with my condition made more complex by booking an appointment for a face to face consultation, which is recognised as an industry wide matter. Nonetheless, having raised the matter with the Practice Manager, I have been responded to with the utmost care, respect and support. I would like to thank both the Practice Manager at M&H MC along with her Assistant Practice Manager for solving my problems. 5 stars is fully warranted.

Impossible to get an appointment with a Doctor!!. You can't even book a telephone consultation now. This used to be a brilliant surgery.

I have been with Dr Muir for many years he is a lovely gp, in addition to the reception staff been with the practice over 20 years would not go anywhere else

The Doctor was not even ready to listen which direct us from our previous GP surgery medical history and the testing been requested to be done Very bad experience for including my son who is 4 years.

I have been with this practice for a number of years . Some good and some bad bits . But mostly good .yesterday I rang up as I had not heard anything back from my e consult. Spoke to a lovely lady who seen what my predicament was and made an appointment for doctor to ring me . Dr Muir rang me and was very sympathetic to what I asked him . I can’t praise him enough. Thank you . You are a star 👍

I never like going doctors, but all staff do a great job and do the best they can for me, can't ask more than that I'm always thankful and appreciate it @e it in the face of darkness @ness

The 5 stars are purely for nurse practitioner Pat Tuoey jones. She was the only person that showed me care & compassion sorting a chronic post traumatic injury which became an ulcer. The practice is lucky to have a gem like her

Appointment made, Great GP's and helpful friendly staff.

I have always had wonderful attention from everyone I have seen or spoken to at this amazing practice. Never a problem to make an appointment usually for the same day.

I am being cared for by Dr Temi Odepoyinbo , I am in my 70s and have never in those years ever had such an attentive, friendly , professional and kind doctor. I thank her , I now feel so safe & cared for.

Dr Muir was really helpful, was seen to promptly and staff in the practice were friendly. Very easy experience.

At a recent visit to the surgery with my elderly father Deana was extremely helpful and kind - she went out of her way to give us the best customer service and I appreciate it very much

service has deteriorated significantly since "takeover". So difficult to see a doctor; we gave up and went elsewhere; can't be any worse. Like a 3rd world country; no service so we had to pay at the private hospital for the service that this practice was supposed to provide!

Dr Alam is a brilliant doctor. He talks to you rather than at you. When you leave his office you are reassured and understand your condition / ailment@lment and you know how long you will need help for and what you can do to help yourself. The nursing staff are friendly and immediately reassuring.

Just tried to contact them by phone after a message to book a vaccination appt. for flue jab. Gave up after 10 minutes. Do they just ignore phone calls?

Always found the staff,nurses and doctors to be involved and concerned in all cases with me. The system doesn't make it easy for anyone to access the people straightforwardly but once in contact with them they do make every effort to sort matters for you. I'm surprised at the overall rating given but maybe that is because it is so difficult to reach them even thru the telephone appointment system! Hopefully this will improve in very quick time.

I cannot understand the bad reviews here as personally and new to this practice, the staff, doctors go above and beyond to help me which is a refreshing change from most gp practices these days. Thank you so much and keep up the good work