I have been attending this gym for around 18months and would like to start this review by saying that it is a well equipped small-medium size gym. It is quite bright on the inside and feels a decent size. It can get busy at peak times which is too be expected but there is never usually too much of a wait for equipment, particularly if you come to the gym with a routine in mind and are reasonably flexible with the order you perform your workout. However that being said I feel that this site needs to significantly improve on its staffing front. The personal trainers are some of the most ignorant and selfish people I have ever encountered. I had read reviews stating and experienced examples of this but due to convenient location of this gym had just put up with it. However this morning the selfishness and rudeness of one of the staff members has gone too far. A staff member (will not mention her name) whilst training some clients had moved two of the barbells onto one platform all so she could train two clients without having to unload/load weights between sets. But only one of these bars was ever in use at any point - the platforms do not have the space to support two bars. This left other equipment without a bar including the flat benches. When asked if I could move one of the bars back to its rightful position (this was not in use at this point as the trainer + clients where all stood around chatting) she just said no "I need both" (please bare in mind at no point where two bars ever in use simultaneously). This is two pieces of one of the most in demand pieces of kit being hoarded for a staff members benefit, depriving paying customers of the service they are being charged for. Going forward I will be cancelling my membership with this gym and once the 1month I have paid for is up will not be entering this establishment ever again and I will be encouraging all the people I know that visit any gym operated by The Gym Group to cancel their membership going forward.

Decent amount of equipment available if you can avoid the peak times, just check the app. Expect some poor etiquette around weights being left around. Staff don't have a clue/don't care. Have a laugh at the PTs and their meme workouts. Whilst the gym itself is acceptable, don't waste your time and money with these clowns, their programmes are either stupid or downright dangerous.

Great views. 3 floors. Spacious. Helpful staff. Daily classes. Drinks machines, lockers, showers. Very secure. Clean.

Decent enough gym, great views and multi level... My only issue is the weight room, lack of mirrors and space in general. I find myself seeing alot of dead lifters and squatters facing away from the machines so they can see their form in the mirrors situated on the other side of the room... for me this weight room is the gyms only let down as everything else seems to be high in variety, with numerous machines, treadmills etc. Staff friendly and overall a nice place to train but I am seeking another gym to goto only having been a member here for a couple of weeks due to the lacking weight room.

I have no problems with the gym machines or equipment. It could be more bigger but it suits me fine. My main problem is the lack of hygiene and the disappearance of the cleaning stations. It would be nice to have the option of cleaning other people's sweat off various gym equipment. The toilets are so shocking i avoid them. They raised the price but haven't raised the level of hygiene and cleanliness. Reply: The Gym group have replied saying there are cleaning stations and I am ashamed that you've to lie. There are NO, ZERO, NINGUNO cleaning stations on any floor. I would know because I am in the gym DAILY.

One Of my favorite gyms!!! And the view is amazing!

Amazing Gym.. With best equipments and amazing view. Just refreshes your body and soul. Much recommended. With gym membership- you can also enroll to there full body workout sessions. 🙌🏻

Lack of benches and free weights put me off the most about this gym. I'm usually not a fan of machine type of workouts as they build muscle imbalances, and it seems machines is the only thing this gym has. No squat racks either. On the bright side, the gym has a good views of the docks.

Sick of there being no paper or disinfectant, yet they have all of these signs saying we need to wash our hands, there's nothing on any floor now - disgusting ***Response to owners response: I understand the drive to reduce carbon but I'm not seeing a reduction in your cleaning station, you've eliminated them all (there are no cleaning stations on any of the 3 floors when I attend and I'm a regular attendee). Maybe we should have reduced cleaning stations and then better education for the users using and consuming resources and paper in an efficient way (I don't think getting rid of every cleaning station is the answer as we need to preserve our H&S standards whilst working towards net zero for carbon)

Such a bad gym!! I paid for 9 months just to play cardio in the last floor. However, since I subscribed there is no A/C on the cardio floor and the weather is horrible and humid. Im paying for nothing and I got asthma so I can’t handle it there. The staff are always telling us that they will fix A/C next week and nothing happens. I want to report this issue and please fix the A/C in the gym at the last floor ASAP!!

Really good Gym, back open after Covid restrictions, it's a big gym right in the heart of Liverpool on the Albert dock road. Its easy accessible with 24 hour access. Loads of weights and all kinds machines and it's clean! There's WiFi and helpful friendly staff, I've never had a bad experience in there. I think you can do a trial day session if you'd like to see if it's for you or not too but you could definitely do alot worse!

The Wi-Fi in there doesn't always work or mostly does not work so it affects your training when trying to listen to some music for motivation. Equipment also not quite up to standard. Either torn or broken or dirty or all of the above. Gets crazy jammed between 1700hrs and 2000hrs. Avoid at all costs until they fix basic stuff like Wi-Fi and equipment

Equipment is good and most of the staff are nice and polite however I cancelled my membership after I had approached a PT for sessions (which they agreed to provide) and they never contacted me to arrange, a bit rude.

I've been a member of the gym in Liverpool One now for over 3 years and in that time I've seen the standards slip slowly but surely. The place isn't maintained to the level it once was, equipment can be dirty and broken for weeks sometimes, the lift hardly ever works (which is not great if you have mobility issues) and the staff are usually nowhere to be found if theres a problem. The lockers are in a bad state. A lot of them are almost permanently occupied and locked by customers who were not even present (this was addressed but almost instantly the padlocks reappeared). A friend who uses the top floor for cardio said there was a broken air conditioning unit dripping water in to a bucket for weeks. There was a recent facelift which was really welcome but the owners really could do more to ensure the place is cleaner and fit for purpose. Its a flagship location, and a great one, I hope things can be improved.

Good gym quiet unless peak hours not alot of free weights tho enough to get the job done

I'm there 6 days a week. Great gym, great equipment. Always the same commited people there. Albeit I go at 5am but still, for a chain gym it has a very old school feel to the weight area.

I love this gym been there for a good 5 years and can't fault it, Specially with it been a 24 hours gym it always comes in handy for thos before or after work gym sessions

Would be better if this gym group in Liverpool one could be spacious. Yet it look good but don’t have that much benches, not enough space and no sauna. Also they could fix the water leaking from above.

I Joined a few months back and I am so pleased I did I wouldn’t go another gym now, the staff are so friendly, the view is amazing while I complete my work out and it’s always clean and tidy! another problem I had in another local gym before I moved to this one was the toilet roll & hand wash but I have never had a problem with this in L1 it’s always filled up! It’s the best gym about

Does the job. Always clean, very inexpensive. Extremely good value

Un-polite people and bad gym layout.

Really good gym just wish the place had a pool/sauna/steam room.

Great gym, all equipment you need to your work out. Check in the app how busy it is before you go.

This gym ticks a lot of boxes. It is a really good size (spread over 3 floors) with a lot of equipment and with friendly staff (great PTs) and gym goers. You feel welcome here whatever level you're at and it's dead cheap. Easy to get to, vending machines with what you need, free classes, plenty of lockers etc Just for balance; the mens toilets are awful and the muzak may drive you insane if you can't block it out. Go, try, cancel membership if you don't end up liking it

Great gym, manager Ryan is a great lad. Always on hand for advice. Came on leaps and bounds here

Good gym Like late night option. Shop around you can find they discount their prices

(Translated by Google) Fantastic mall. Multiple activities with an exclusive location overlooking the Albert Doch (Original) Fantastico centro commerciale. Molteplici attività con una location esclusiva con vista sugli Albert Doch

They just spent 100k on a refurb, saying that they have gotten all new equipment etc. However, after going back after them being closed for 2 weeks, I was not very impressed. I didn't see a lot of new equipment but did see that they hadn't even replaced the broken machines from before, the AC doesn't seem to be on and the water from the fountains is warm! Also the ladies changing door is also broken.

decent equipment like, prefer akis bar and gym though

Great gym and it's open 24/7 really enjoy doing my workout and the view are amazing looking too the Albert dock

Very reasonably priced. Up to date machines on 3 floors. Friendly staff. They have treadmills opposite the Albert dock which make running a lot easier with the nice scenery. The training staff seem friendly. Whilst I haven't had any personal sessions they are approachable but not forceful, which in other gyms they can be

Used to go to this gym quite alot it's a good gym and one of the cheaper ones, they got rid of some treadmills and bikes on the bottom floor and replaces it with a boxing type of area which reduces the amount of machines there are however there is another 2 floors of Machines which is still good it's always clean and you dont feel like you are getting judged when going there which I like

The music is to loud in this gym. It’s impossible to listen to your own one, unless u increase the volume of ur headphones a lot. If you don’t like loud house/ electronic music, you should avoid this gym.

I've never been here must of parked the car on top of belle vale

My Best Gym 💪🏻❤️

This gym has one of the best views. Pro: Cheap Good materials super friendly people Not that busy Nice aeration Also, PTs being very friendly and helpful, special thanks to Phil, for his help towards an inquiry I had. Cons: Since I lived in many countries, I have never seen a gym without paper roll on the corner and a spray in case you need them to clean before and after you use the machine, as ppl in Liverpool specifically don't use towels. I think this is something the gym firm needs to look at, it doesn't cost anything, and it allows the gym to be fresh and materials to be always clean. I give 4/5, the gym needs rolls and sprays and it will be a solid 5.

I am leaving this review so that the management knows about the problem l talked about with different pt's a few times but l don't think they really care about it. I really like the gym, the staff is really helpful and kind, the gym is always clean. However, since summer, some of the members have been keeping some lockers for themselves, especially the big ones which are very handy in winter time if you do not leave your stuff outside like me considering they are expensive and might get lost. I talked with a few pt's about that but they just couldn't solve it. I cancelled my membership today after seeing the lockers as they were same again. (I have already mentioned about the problem here. There is another review mentioning the same problem in men's changing room. I don't think l need to send an email which will not be different than this review.)

Good views from treadmill

I love the gym especially working with Helen she is amazing. Makes me feel like I can do anything! Great place to exercise, even if like me you are a bit old and chunky no one judges! 🖤

WORLD CLASS PT ELLIE McG! Been hitting the GG LPL for the last 6 months and feel better than ever thanks to the diligence, dedication, hard work and rockstar personal training talent of ELLIE MCGUINESS. She’s been a constant source of inspiration, guidance and wisdom going above and beyond to check in after hours and respond to dietary choices. Her smile and personality make it a joy to come to the gym. Highly recommend!!

Always a wonderful place to come to. Staff are always so kind and welcoming, particularly Ellie McGuinness who always greets us with a smile every time we come in!

Just joined this gym and was amazed by how much equipment the staff are so friendly the cleanliness was amazing both the cleaning staff and personal trainers was working hard to keep the gym nice so impressed

I have used this gym for many years, being 24 hour is very useful, it's well located, has great views over the docks and very well maintained, broken equipment is repaired quickly, it's kept very clean and tidy, I wouldn't go anywhere else.

Nice light, airy gym. Really good use of the space available. Good selection of equipment, a bit limited in terms of lifting platforms (I'd recommend using Liverpool Central for that), but otherwise great. The highlight was definitely the fact this gym was tidy, I never had to search for a plate or dumbbell - amazing!

From the moment I joined this gym the staff were welcoming and warm and they make the whole gym journey better and put you at ease. Not to mention the incredible views and diverse equipment, the private section which allows me to carry out any activity I please. Such a friendly atmosphere and genuinely one of my favourite places to be.

With 3 floors to choose from this gym has so much space and lots of equipment to choose from. Being going here for a year now and I absolutely love it. The staff are super friendly and always willing to help out with anything you need. Special shout out to Helen she’s more than amazing and personally my hun experience wouldn’t be the same had she not been there with me.

Price is great convenient location in town. Staff are always happy to help and clean and friendly environment. Free classes included in membership as well 24hrs opening is great

A nice clean workout space with high class equipments and friendly staff , special mention goes to fitness instructor Palmo who motivates her clients to push their limits with such ease and grace. Overall a good positive experience and would highly recommend to everyone 😊

Great place, located centrally in Liverpool city centre. Up to date equipment and great facilities to change and shower in.

Membership was collected while the gym was closed, and could not be refunded. Since the reopening, the gym s no longer open 24/7, there is often a lack of product or paper to clean the kits, and many people don't use them anyway.

Nice gym, good equipment and great staff. I have been training there for a few years now and never had any problem. Chris Street has been outstanding as a PT and he has helped me a lot with my journey.

Beautiful gym, located at the docks with an awesome view. The General Manager Phil always remembers my face and comes over to have a chat with me. This gym offers a wide range of equipment, it's clean and the team all seem very friendly.

Love this gym - it’s a great space and not like some gyms that are intimidating for older women like me. Staff are super helpful and a big shout out to Ellie Gregory-Thornley who is so smiley and helpful whenever I need some guidance on the machines or exercises.

I joined when living in town. Loved the view from the treadmill.

The best gym in the Liverpool, united kingdom. This gym has all equipments , professional trainers and best view . Imagine you are doing gyn with a Merseyside view . A small tip to go to gym 5 days a week and also take the free classes . Top classes are Circuit , fit pump , abs training . Female may also like the the tums , bums and trunk additinally . Certainly i am greateful the gym group members . With thanks Dr. Shahriar ahmed Sujoy , CEO & founder, Shahriar’s medical acadmey . #gymgroup #Bestgym #Bestgyminliverpool #TopgymimUK #GymUK 🇬🇧🇬🇧

fantastic as always and the view is not bad either

Seriously gone down the pan since covid. The good staff left shortly after and it's been downhill all the way, broken air conditioning for months!, leaking toilet waste onto main floor for weeks, broken and badly cared for machines, treadmills are filthy, toilet rolls are sporadically changed, lift is usually broken, lockers have padlocks on for weeks, and forget finding a member of staff... fancy being a flagship gym in the best area of Liverpool and be so badly managed. What a bad advertisement it is for you.

The music is very very loud,look like a nightclub, trouble music.In the gym i go for exercise& relaxing no to get a bad headache from that rubbish music. Disgusting !!

Look it's a corporate company that's sole purpose is to make profit. They never listen to your complaints or resolve them, and they don't read the reviews on here, whenever you get a response it's simply computer generated. So I don't treat the company too seriously. That being said for a budget gym it's okay. The location is convenient, plenty of equipment. You won't be able to get a locker as other members selfishly keep their padlocks on them for weeks. The company has already admitted it won't do anything about this, so don't expect them to do anything else. The person trainers wont speak up as scared of losing their jobs. The toilets smell horrible because a lot of the members are unclean. Treat it for what it is--a budget low end gym that is highly convenient place to workout as part of your day.

Great budget gym

Lovely place, train in peace. Great Views on machines upstairs

(Translated by Google) They also have PlayStation games and games (Original) عندهم العاب بلي ستيشن واجهزه كذلك

👊🏾

(Translated by Google) Health club for weight training (Original) نادي صحي لممارسة رفع الأثقال

Excellent facilities.

Too crowded no enough of the equipment

(Translated by Google) Just say that I keep going, excellent (Original) Sólo decir que yo sigo yendo, excelente

The central one is better.

I absolutely love this gym, it's my favourite really! Nice staff, always clean, lots of free equipment to use. Music can be too loud sometimes, but that's all.

Great gym never too busy lots of free weights

Well equiped and open 24/7 with friendly staff

looks nice but wouldnt go because I cant be arsed

Nice

3 floors, plenty of space and equipment, and decent staff I spent a good couple of hours in here and now I'm huge. Huger. Hugest.

Good facilties just crowded a bit. The free weights section seems tight and is arranged a bit off you feel like everyone is in your space. Otherwise it is well lit - lots of natural light with good view from the big windows

Gyms are not for me it's a nice gym but part of my job.lovely staff

Not a bad gym for the price.

Thanks ryan

Great space and all you need

clean gym inexpensive everything I need I find the staff all ok 👍

Fabulous

Outstanding views over Salthouse Quay and Royal Albert Dock from the treadmills on the third floor of which there are sufficient to run five-six kilometres or more without interruption. The staff keep to themselves. Very convenient walk from home. To cap it all: it’s cheap, there’s no contract and one can use other gyms in the group.

Fantastic gym, moved to this one from the JD gym on Dale street, so much better.

Probably the nicest gym in Liverpool, can get a bit of glare from the sun as it sets and some of the equipment is starting to show (very early) signs of age but it's a good sized place in a solid location Really unclear why they feel the need to play their own ads to customers and the speakers are pretty worn out too

Home is where heart beats faster.

The best thing about this gym is the view over the Royal Albert Dock. The sunsets from the gym are breathtaking. However, the toilet facilities are awful in the men's locker room. Some machines are broken. It gets very busy and it's mainly students. I would recommend it only for the views.