1/5 Sophie W. 1 year ago on Google
Where
do
I
start?
Appalling
customer
service,
especially
singing
up
a
new
member!
My
partner
had
a
gym
discount
for
both
for
us
to
sign
up
as
a
dual.
However,
at
the
time
I
was
sceptical
about
singing
up
before
seeing
what
it
was
like.
I
paid
£25.00
for
a
guest
pass
for
all
of
3
hours.
The
next
day
I
came
to
sign
up
with
my
partner,
a
man
called
Ashley,
took
my
details
and
I
explained
that
I
would
like
my
direct
debit
to
go
out
on
the
1st
every
month
and
Ashley
said
that
was
fine
and
he
explained
there
was
a
pro
rata
fee
of
£25.00,
joining
fee
of
£60
+
£87
for
my
first
month
£172.00.
Anyway,
they
tried
4
times
to
take
payment
but
there
card
machine
wasn’t
working.
It
also
took
an
hour
just
getting
details
from
me.
Everything
was
agreed
verbally
and
the
next
time
I
come
in
they
will
take
payment
from
me.
Ashley,
seemed
not
to
have
enough
experience
dealing
with
customers.
My
partner
Jen
emailed
the
area
manager
Laura,
Laura
explained
that
only
1
direct
debit
will
come
out.
But
due
to
my
partner
and
I
having
separate
bills,
she
said
my
partner
was
responsible
for
both
payments,
if
we
would
want
to
do
this
individually
we
have
to
pay
‘higher
rates’.
There
terms
and
conditions
are
worded
so
poorly.
As
it
states
‘each
of
those
people
will
be
responsible
themselves,
for
any
other
people
who
singed
the
form
and
for
linked
members’
After
reading
the
reviews,
I
am
now
glad
to
say,
this
has
happened.
All
for
the
money
and
shocking
customer
service!
4 people found this review helpful 👍