Although puregym is ok. They are also only interested in your money and there is definitely no customer care. unfortunately Lynsey coulthard a personal trainer recommended by them was not. First impressions where ok, but they gradually got worse, she is very disorganized and unreliable. I paid for October and after she cancelled another appointment, have have not seen her. when sending her a message about this she became very defensive and totally irrational. I have not seen her for the month I have paid for and she has refused, a refund. Dan the manager from puregym has read her messages and had agreed that she is not organised and this is not really what the accept from the trainers. They have pointed out that although they are self employed, if she does refuse a refund which they feel I should have. I should peruse this threw the small claims court, as I have a good case. They never approached Lynsey and after promising me a month free with another trainer that never happened either. Unfortunately I definitely would not recommend Lynsey coulthard. As far as puregyms reply below they did absolutely NOTHING

I previously reviewed this gym as 5 stars. I have changed my mind. This gym is now breaking government covid restrictions. Since Liverpool and Lancashire has gone into tier 3 covid restrictions, the gym based in Chester is full of gym members from liverpool. I have spoken with people in and outside the gym who say the gyms are now closed in liverpool and they have broken covid rules to go the gym in chester. This is disgusting as now residents from chester are avoiding pure gym chester due to the large number of people in tier 3 areas visiting this gym! This could now contribute to increased covid infections in chester. I have cancelled my membership due to the lack of empathy to Chester gym goers. This gym has gone from a nice clean personal gym full of people who live in Chester to a gym full of people who flout government guidelines. What is the management going to do about this serious situation?? If people are happy to break government guidelines then there is no confidence that people will use antibacterial sprays, clean machines and wear masks. I have and my fellow chester gym goers have witnessed this practice first hand.

I have been at this gym approximately 3 years now and for the money it is very good value. The gym could benefit from a couple of new Olympic bars as some are bent. A few more pairs of 20kg plates for peak periods when the gym in busy would also be useful. Another squat rack with a solid wooden platform would be great too. Squatting in the other squat racks under cushioned floor increases likelihood of injury.

SmartGyms is a great place to workout. All their machines are quite modern and there's enough space to accommodate most exercises. A hot shower after workout is just the icing on the cake. Definitely recommend people to check it out.

All the free weights and weightlifting machines seemed to be crammed into the ground floor. Ideal for cardio as upstairs has plenty of space.

Always too busy

Good gym, could use more early classes

Very good gym with professional & dedicated trainers!

Covid Review - each piece of equipment has it's own marked area, and for the most people do not cross into areas in use. There is plenty of paper towels and disinfectant available. Very few people use face masks, and it is not required by the gym.

This gym is very spacious, cardio upstairs and weights etc.. downstairs. Ive never seen so many machines available in one gym, all this for a great price! I would highly recommend.

Tried accessing this gym whilst working away from home with my multi gym accces membership and for some reason this gym is placed in a higher bracket in terms of membership. I decided to upgrade again to the higher bracket multigym access as I'd spent 20 minutes driving here and the pin still didn't work. From there I spent around 15 minutes waiting for someone to come see me after pressing the assistance buzzer but probably down to how busy the gym was and lack of staff they didn't turn up. I've been a member of PureGym since they first opened but slowly these gyms have got busier, the equipment less accessible and the cost has risen. If you don't mind waiting 5 minutes each time to use simple equipment at what's now no longer a cheap membership then this is the place for you.

Very busy at peak times probably expect it to get worst after all these new year resolutions. It's always very clean and has double of almost everything in their just dont hog the equipment. An issue I have is the business park itself always smells like human waste after a big sesh which isn't what you want

Nikki at Puregym really goes out of her way to hepp and advise. Made me feel so welcome on my first 😊

The gym is well equipped and spacious. Being open 24/7 is a plus - you don't feel restricted by timetables, even during the holiday season. During the confusing times of the pandemic, I remember some illogical rules being implemented, such as keeping the distance from members of the same household? Apart from that and having a sweatshirt missing from ladies' lockers, I enjoy being a member.

Excellent equipment to cover all body. Lots of space upstairs and ground floor. Plenty of cool air movement. Only one abb crunch machine but there is other equipment to target abbs. Lots of cable machines.

I was going to join this gym with my boyfriend but have heard from several people that this gym is now overwhelmed with people travelling from out of the area mainly tier 3 areas and have decided against it as I'm worried about contracting covid. If this being checked by the management I have no confidence in the guidance being adhered to here.

Really nice gym....clean. quiet for the time I went and everyone seemed respectful of others personal space. Clearly run well and looked after. Was extremely refreshing.

Gym is great. People are lovely. App is slow and glitching with Bluetooth permissions.

Love this gym! Special mention goes out to Tom Adams, who is at the heart and soul do the gym, and always goes out of his way to make every member feel comfortable, welcome and part of a community. Visiting other gyms makes you realise Tom makes such a difference in creating a warm and friendly environment that is so essential to overcome gym anxiety! And the classes put you through your paces, but you always feel supported!

love that it is 24 hours, can be difficult to find space/equipment in busier times but i always use the app to find quieter times to visit if possible. People mind their business and are friendly and makes being in the gym comfortable, as someone who often does not feel that way in these environments

Plenty of kit, and the price is right, but sometimes a bit too busy for the amount of gear, and some of the other customers let the place down 😬

Great gym, for gym goers..... However, it gets far to busy and people hog machines more often than not, texting whilst sitting on a bench instead of being courteous and letting other folk on the equipment in-between reps. No pool - not a deal breaker, far to busy for the size - deal breaker.

Can't argue for the price, can be busy after work but better in the morning before work. Equipment is always in good working condition unlike other 'premium' gyms in Chester

Everything you could want really. My only complaint is that, on any given day, a number of the treadmills are broken.

Decent size gym with plenty of cardio and ample parking

Great gym loads of equipment not queuing for machines!!24 hour access recommend it!!

Great gym, well kitted out and clean. One of the busyer Puregym's I've been to, but can usually get on the equipment I need without much bother.

What you'd expect from a commercial gym. It's opening hours sadly didn't make up for how busy It was even outside of peak......place was well specified with a good standard of equipment but how they are spread over the gym is odd in my opinion. Obviously this may be different outside of covid but it just for me didn't have a good atmosphere either. You can't please everyone and you either gel with a place or not and I didn't sadly.

It's 24 HR, which I really like. It's very busy at peak times unfortunately, but the equipment is very good and the subscriptions very reasonable.

Hello how much per month

Increase space. Gets kinda Congested

Went for a look round before I decided to join... No problem at all. First session I chose an induction which was 1 to 1 a good show round and a few tips on what to do, great for the confidence. App is easy to use and gym easy to enter using codes etc so very secure even before 6am.

Staff are pretty kind and welcoming, however I require a wheelchair and getting to and from some of the equipment can be challenging at times, Especially when some machines for certain muscle groups are split between being downstairs and upstairs.

Wanted to give this gym a go rather than commuting home 40 mins from work and then going my local pure... If I hadn't been to other pure gyms before this one I'd be going elsewhere... its dirty, small, dark, kit is weirdly sectioned out and there doesn't seem to be a flow. Shocked its the only pure gym in Chester yet its dire. Can't believe its also £4.99 more than my local pure gym...

I really like this spot. It can get busy around the usual times. But off peak is decent. Plenty of machines and a lot of friendly people in the gym who will spot you if you need. Drinks are alright as well. Really affordable as well

Literally zero atmosphere at this gym, went in 3 am, after 5 am still no music. Like a ridiculous silent disco! Sort your lockers out too!!!! Have of them are knackered! Bent and won’t lock!

Tried to book a day pass as I was on holiday in Chester tried 4 times and it would let me , tried to ring but got a voice recording saying that no one answers the phone you need to go online very disappointed as I like to try new gyms when I’m away

Nice and clean gym open 24h. Plenty of space for workout.

Been going to the gym for over 4 years now, brilliant gym!

Fantastic gym! Beautiful space, great ambience, loads of weights and machines. Fresh air flowing through and wonderful lighting within the gym. Definitely the best of the smartgyms in town. Lovely and friendly staff as well. The lavatory facilities are clean and plenty of lockers available to lock in your stuff as you get them gains in. Well done Smartgyms family!

OK at non peak times. You get what you pay for. In house music is soul destroying, take your own!

It's alright, can get abit packed at times and the equipment is starting to rust, needs some proper maintenance but besdies that. Does the job.

They play music in the gym so loud I can’t event hear what my podcast is saying. As well in classes the music is way too loud I can’t hear what the trainer is saying. They play the same music for every class over and over again

Lots of racks now with the new equipment which is good (shame the deadlift platform has gone, but it's not a huge space so gotta compromise I guess), but more leg machines and a hack squat would have been better than the incline/decline benches as it's easy to do incline/decline dumbbell presses but it's difficult to recreate leg extension/hamstring curls/hack squats without the machines if they're already being used

Started at 170KG, now i'm at roughly 80KG. Great gym The staff is so kind and welcoming, however when I was 170KG I did not fit in the pods.

Not busy during the daytime and plenty of weights and equipment. Clean and tidy

Standard equipment you will see in the gym of that size. Clean and well managed.

They keep changing you for an illegal charging fee , music feels like it’s a dead place sometimes. Pretty dirty all other the gym everything stinks as no one cleans

Air-con took weeks to fix.

Can get busy, & a lot of Camel toes on display

Good selection of equipment, it can be busy. You get what you pay for.

No nonsense gym which is well run but the cross trainers can wobble if you do HIT training on them

Great gym top equipment great facilities

I was scared at first of this system of entering and leaving the gym🤔but I must say it it very modern affordable and always clean gym, good equipment and has everything!😍🤩

Well I want to get a membership but I can't so im kinda mad but its aight the name still sounds dope

Good gym. No swimming pool but that is ok. Facilities usually clean and machines in good working order. Would recommend.

Too busy, small, not enough kit.

Fuming. Someone was sweating so much and didn’t wipe down the machine. He should have been banned!

Great gym

(Translated by Google) Nice gym. (Original) Хороший спортзаль.

Always seemed busy no matter what time of day

Good gym to go, new and clean environment

Great gym, lots of equipment, covid safe but not stifling restrictions.

Lots of equipment, but will be better once restrictions relax, very clean and tidy , good atmosphere.

Very nice gym, shame people are ruining it by not tidying up after themselves. Typical issue in busy gyms

Good clean and we'll maintained gym and staff are helpful

One of the best gym that I've ever been.

Great gym. It's huge and has several of everything you could want for a workout. Free weights go up to 50kg. The only negative about it is that it's quite busy. Extremely so after work, around the 4pm to 7:30pm, then starts to quieten down after that.

The best gym

Good gym.

Perfect gym if you like to go during off-peak hours. Never too busy and there's plenty of free weights and machines.

Very good trainers

Very clean,great ambience

Clean well equiped gym

Busy as you would expect but otherwise great gym with plenty of equipment

this time (9:30pm)I should be in bed but it’s always busy in the evening so what else I can do.

Good access and can choose times to workout at your convenience. Parking available and free to park which is always positive

How much do you guys charge per month

The gym is good and well equiped. The only problem is something is crowded. So you need to wait a bit to do what you want

Great gym great prices

Love the gym, its 24 hours can go whenever I want, could do with more different machines and boxing bag

Super busy 24/7

Everything you need at a really good price, always clean and tidy

The gym is always extremely busy, even during off-peak hours. The changing room facilities leave much to be desired. In particular the shower doors, clearly no thought given to privacy whatsoever...

I like it ;)

Always too busy