Zizzi - Cheshire Oaks image

Zizzi - Cheshire Oaks

Restaurant Pizza restaurant Italian restaurant Vegetarian restaurant Vegan restaurant Gluten free restaurant Pasta shop

Italian chain restaurant for pizza & calzone on wooden boards, plus traditional pastas. People often mention staff, pizza, time, service, nice, good, ordered, friendly, pasta, restaurant,


Address

Coliseum Leisure Park, Ellesmere Port CH65 9HD, United Kingdom

Website

www.zizzi.co.uk

Contact

+44 151 271 4051

Price rating

$$ $$

Rating on Google Maps

4.00 (542 reviews)

Open on Google Maps

Working Hours

  • Monday: 11:30 am to 10 pm
  • Tuesday: 11:30 am to 10 pm
  • Wednesday: 11:30 am to 10 pm
  • Thursday: 11:30 am to 10 pm
  • Friday: 11:30 am to 11 pm
  • Saturday: 11:30 am to 11 pm
  • Sunday: 11:30 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: staff (20) pizza (15) time (14) service (14) nice (12) good (10) ordered (9) friendly (9) pasta (8) restaurant (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mitsh'au'nuruodo 2 years ago on Google
    I've just been here for the second time. The first time was fine, but this second time was really disappointing. I ordered a pizza - let's just say I literally thought I had coronavirus, I could taste so little (it was only my drink that allowed me to be sure that I could still taste things). The tomato base was about the thinnest it could possibly be, almost entirely undetectable. The vegan cheese (something I've had a wide range of varieties of, so know what I'm comparing this to) was awful - it was frothy, of all things, and just tasted like grease. I like a thin pizza base but this was ridiculous, because almost half of the crust was entirely inedible, just burnt blackness that crumbled the moment you lift it up (carefully, too, I might add). I thought I'd cheer myself up with some dessert. I had the chocolate vegan option which visually looked fine, despite being on the small side, but was just far too sickly - more so than flavourful. I don't remember the last time I left a piece of cake (or similar dessert) on my plate, uneaten, in a restaurant - especially one from a serving as small as this - but that's all I could do, here. And I have a hell of a sweet tooth, too. My partner ordered a different pizza, and asked to swap one topping for another one; which they agreed to but didn't put on the pizza. Cheap, careless, and without any sense of actually wanting to serve anything worth eating, as far as I can tell. Avoid.
    2 people found this review helpful 👍

  • 1/5 Mark O. 5 months ago on Google
    £15.95 for the worst pepperoni pizza ever. The thinnest base ever and as a result like eating a crisp bread. See photo my knife was almost as thick! Pepperoni pieces the size of 1p pieces and not existent mozzarella. Do you know you’re supposed to have cheese on a pizza? My son made better pizza's when he was 6! Also incredibly slow service. Avoid!
    2 people found this review helpful 👍

  • 5/5 Catherine W. 1 year ago on Google
    Absolutely LOVE the waiter called Wez. He was honestly amazing from start to finish and as a family we couldn’t thank him enough. So friendly and polite he genuinely made our night, my grandad loved him and he made me nieces birthday so special. Every single person who walked through the door he made feel so welcome, a constant smile on his face and his energy was infectious, We need more people like him in this world ❤️
    2 people found this review helpful 👍

  • 5/5 Steffi W. 2 years ago on Google
    Just left Zizzi in Cheshire oaks, our first visit certainly didn't disappoint! Great food, generous portions and the flavour combinations of the Piña colada sorbet were delicious! Even more wonderful we were able to customise the ice cream offered with it (as my partner has an aversion to coconut) which was heaven. The real highlight though was the staff. In particular a young lady with shoulder length dark hair and then a gentleman with a fantastic smile who took over when her shift ended. 10/10 will come again and bring friends!
    1 person found this review helpful 👍

  • 5/5 Lynda D. 1 year ago on Google
    Great food and friendly staff. Would recommend, very pleasantly surprise at how good the food was.
    1 person found this review helpful 👍

  • 1/5 Liam h. 1 year ago on Google
    Overpriced with terrible service to create an overall unsatisfactory dining experience. The lack of other customers should have been a sign of what to expect. On the other hand, staff were not in short supply but their interest certainly was. Two waiting staff, three kitchen staff and two managerial sat completely disinterested in the incompetence running throughout. When the food was eventually served (after sitting on the side for a while as the serving and kitchen staff congregated around it for a chat) it wasn't completely terrible - other than the one meal that was incomplete. My husband ordered the pasta with mozzarella and it was served without the mozzarella and no explanation; when it was queried the pasta was returned to the kitchen and then came back with the news there was apparently no mozzarella. Similarly, the coffee was lacking in everything other than water. The bill was a lot higher than it was worth and we honestly would not return or recommend anyone to do so; if only for the inadequate service. It was also only at this point that they addressed the fact they were card only - most places would point this out upon arrival.
    1 person found this review helpful 👍

  • 4/5 Lee R. 1 year ago on Google
    Our first experience at a Zizzi… We arrived at 12:30 on a Saturday expecting the place to be packed but happily we managed to get a table straight away - we had a nice booth tucked away in the corner. I visited the toilets first of all which, let me just say.. the corridor definitely took me by surprise! - Each toilet is in its own little room with your own personal sink, I think it’s the best way to have public toilets. First of all, we ordered drinks which was 2x glass bottle cokes which are the best type - our drinks came with a complimentary portion of pasta crisps. We ordered a cheesy garlic bread without the caramelised onions for starter which arrived pre-sliced and was really delicious, it could’ve done with a little more cheese though. For mains, my partner had spaghetti bolognese and I had the pepperoni campagna pizza with added chicken. The pizza was delicious, a little unbalanced on the toppings, it was nice and full on the right side of the pizza compared to the left side but I was full by the time I reached that side anyway! - Bonus points for the mini pizza cutter, that was brilliant. The food was generally good, my partner said the spaghetti needed a little salt to bring the flavour out but it was a good sized portion and both meals were made with quality ingredients. During the main course, I ordered a couple of “softail” drinks; the Pineapple Punch and the Passion Fruitini - I wasn’t very impressed with these, they were far too sweet and mostly filled with ice, I just expected more for from two drinks that cost £9.90. The staff were generally friendly, we did keep hearing one of the chefs shouting at one of his co-workers, something about a metal bowl but he was very loud and aggressive - not something you want to have on show if you’re going to have a open kitchen in your restaurant. We used the QR code to pay our bill which was a nice and easy way to do it.
    1 person found this review helpful 👍

  • 5/5 Daniel D. 9 months ago on Google
    Lovely place to chill and have fun! Me and my friends had an amazing night, staffs are very friendly, helpful and professional in their work. Bouncers were not allowing without ID in club that I liked the most. The DJ upstairs was excellent and atmosphere was very vibrant. I would highly recommend this place.

  • 5/5 Jenna 1 year ago on Google
    We visited Zizzi's on 29th December and had a very nice meal. We both had pizzas and they were both delicious, and we also loved the chocolate melt dessert. A big thank you to Wes who was our waiter who was very friendly and chatty during during our visit and went above and beyond with looking after everyone in the restaurant :)

  • 5/5 Kristina A. 1 year ago on Google
    Amazing service and food today👍 had to wait a little bit longer than usual but it was worth it. Well done Zizzi Team!

  • 5/5 Nidhi T. 9 months ago on Google
    One of the best meals I’ve had in long time!! The vegetarian lasagne was so good it was just melting in mouth!! Garlic bread is sooo good!! I am just amaze how the manage to maintain the quality and taste ! And their cheesecake take you to heaven!! Loved it!

  • 3/5 Bruna T. 11 months ago on Google
    Many of the items on the menu were not available. My chicken was kind of cold inside (I believe because the food is prepared in advance and frozen). The staff was super helpful, however the fact that they have only a few items available, that was a really negative point.

  • 4/5 Kay Y. 11 months ago on Google
    Service was slow and took a while but the food was great as always! Though the food seems a lot smaller than usual but recommend the truffle white based pizza!

  • 1/5 Andrew B. 9 months ago on Google
    Terrible from start to finish. Waited almost 10 minutes to be seated. When we were seated the restaurant was roasting inside. Bottled cider was served warm which wasn’t nice. Garlic bread was nice, but like warm. Main course took over an an hour to come and what I ordered was dry and tasteless. Service was none existent. Didn’t even bother waiting for my desert. Shocking, will not return.

  • 1/5 Gabriela F. 1 year ago on Google
    AVOID! was really craving pasta so come here to get some. Upon entering local smelled like broken toilet pape. It should of been a warning for me then. Order pasta with chicken and fancy Italian bacon. I ask for pancetta not to be put in my dish. I had it for take away, when I open my dish and toke first bite it was... Pancetta! Not only that but chicken smelled so so bad! I managed to eat half of it I feel sick! I won't come to complain inside as I haven't feelt welcome in the first place by kitchen staff looking over in nasty way. I have wasted my time and money on something so disgusting, very disappointed.

  • 5/5 chelsea c. 9 months ago on Google
    Lush food - around £55 for 3 of us with a round of drinks included! we included the 3 course deal in that! definitely worth it

  • 3/5 Connor H. 9 months ago on Google
    Visited here today, you would have thought I’d of walked into a wake, the atmosphere was as dry as the highlighters we were given as children’s “coloring pens”. On a lighter note, the service was spot on, friendly staff. I had the lasagna dish was up there with one of the best I’ve had hats off to the chef ! It would have been the best I’d ever had if I hadn’t waited nearly an hour. Thanks

  • 3/5 Holly 6 months ago on Google
    Food was lovely, waitress was really nice but the restaurant is massively understaffed. All was OK with the starters and mains, but had to ask multiple times for child's ice cream as it kept not being put through. Then the same happened with our desserts. We ended up being there for almost 2 hours and at least half of an hour of that was waiting for a slice of cheesecake and a scoop of ice cream. For a Saturday tea time you really need to have more than one waitress on the floor, that poor woman was serving everybody and it was so busy.

  • 1/5 Túrelië M. 4 months ago on Google
    Quality seems to have dropped a lot. A year ago when I last went there to collect a pizza they put it in the oven when I arrived so it would be nice and hot. The staff were very friendly and the food was really nice. This time I arrived 10 minutes early to collect my order and it was already bagged up. The pizza was almost stone cold so I have no idea how long it had been sitting there. It was also a lot smaller than the one I got last year with barely any cheese. Very disappointed. Not worth the money and I won't eat there again.

  • 2/5 Teagan x. 2 months ago on Google New
    Food was great! However, portions were too small for a main meal! Drinks arrive after everyone had finished their meal. Waited an hour for 6 mains in a restaurant with 21 customers.

  • 1/5 megan R. 4 months ago on Google
    Service was appalling. No one even came to take our order we had to do it ourselves online. We are waiting for the bill as I type this as we have requested to cancel drinks we ordered over half an hour ago an didn’t receive. Been waiting for 15 minutes for the bill. No one has asked how our food was or anything. People asking if they can order food. Wayne ( service manager ) was not welcoming at all. Didn’t ask if we was enjoying our food. Barking orders at a young girl. Absolutely appalling service all round. Feel sorry for the young girl working as she was getting pushed to take angry customers orders.

  • 1/5 Sadie O. 2 months ago on Google New
    Awful service and reading the rest of the reviews it appears this is quite common. Staff have little to no initiative or customer service skills. Bang average food, half of it appeared heated up and slapped on the plate. Some of our party’s meals arrived late and empty dishes were left on the table between courses. Seemed like the chefs and waiting staff were just having a jolly and not actually prioritising their customers/quality of their food. I personally will not be returning. A £40 automatic service charge too! Pah!

  • 3/5 Thomas S. 1 year ago on Google
    Don't really like the place. No soul like a lot of others same new place. I ate in winter next to the main entrance. Usually we do like and used to go in different ones all over UK and abroad. But definitely désespérante with this kind of new place. All fake and oh l forgot this system of self order. Self payment.. May be you can cook at home

  • 5/5 Andy M. 1 year ago on Google
    Food is high quality and good value for money, venue is nice but it is the staff that make the experience what it is. Our waiter made so much effort with our two year old. Cant thank him enough

  • 5/5 Jonny W. 1 year ago on Google
    Great time had by our party, there for an 18th birthday celebration. It server Wes was fantastic. 2 of us are gluten intolerant, and they took good care of us.

  • 5/5 Dan D. 1 year ago on Google
    Three of us dined here on the off chance they could fit us in as it was packed. Staff were very accommodating, helpful, friendly and nothing was too much trouble. Good accessibility for wheelchair users. You can see the food being prepared across the kitchen counter and ours came very quickly after ordering. Everyone commented on how good it tasted and the servers were very attentive with drinks etc. A great experience and we would definitely return.

  • 3/5 Graham M. 1 year ago on Google
    Staff are always great in Zizzi, most of the food was great too apart from the adult spagetti bolognese. The kids version had more meat in it… for nearly £12 it was very disappointing and something it feels like the staff are aware of.

  • 5/5 Ariana L. 1 year ago on Google
    We had a lovely waiter, honestly he made the experience the best didn’t catch his name but he was so lovely, chatty and fun, food was lovely, spaghetti bolognese was a bit watery, but all other food was amazing and so worth the money, definitely recommend!

  • 3/5 Rob H. 1 year ago on Google
    The place was Ok but missing a lot of the menu items when we went. Also, one of the waiters was totally over the top and tried to make a lot of terrible jokes and sarcastic comments. Fine to do this but when they are going down badly time after time, a good waited should get the point and adjust.

  • 5/5 Neil S. 1 year ago on Google
    Great meal with great service. Love this place. Katy our waitress was chatty, helpful and couldnt do enough to help us. Amazing service and we will be coming back soon.

  • 5/5 Jeff A. 1 year ago on Google
    Great staff. Great Food. Had the sharer stack. Delicious. Calamari beautifully cooked, salad super tasty, arrancini with the red pepper sauce delicious. Never been before definitely will go again. 2 super calm chefs on show. Great.

  • 3/5 Mick S. 1 year ago on Google
    Went here after a day out at Cheshire Oaks. Food took a good while to come I think because not enough staff. Starters were ok if basic, pizza was a cut above pizza express but nothing out of this world. On the whole an ok experience

  • 1/5 SIMON C. 2 years ago on Google
    No veg or salad, or fries available. Lasagna wasn't as it was a couple of sheets of pasta in a runny,cheesy sauce, v liitle meat. They need to go to Italy an authentic one. Much missing off the menu. Over talkative waiter, table sticky and dirty. We wont be going again. Gents toilets closed.

  • 3/5 Cassandra S. 2 years ago on Google
    It is pretty standard is ZiZis. Should hope pasta cannot go wrong. I had prawns to start however and they were awful, tasted a little old. The red wine I had tasted very bleugh like been open a while. I had pasta meat balls which was super tasty! The staff are mega helpful and friendly. I have intolerance so they catered for this and had food prepped in same time as everyone elses so top service. The is a lad works there who I don't know his name but he just looks so happy to be there and is honestly the nicest guy.

  • 5/5 Em L. 2 years ago on Google
    Love this place. Had exceptional service on the 1st September 2021. Eating with 3 small kids can be stressful, but the staff ensured we had a very enjoyable visit. Loos clean Allergy information on menu brilliant. Totally nut free venue which means I can relax. All the gluten free options (there are loads!) are clearly labelled. Really is one of our favourite places to go as a family

  • 5/5 Ricky G. 2 years ago on Google
    Friendly staff, great Pasta dishes, amongst other things

  • 1/5 Cambs360 2 years ago on Google
    ordered via Just eat, order confirmed for delivery an hour later & waited. 10 minutes after delivery time called the Restaurant to be told they don't have drivers. staying @ a hotel so have now missed out on food. would never order or use again, shocking.

  • 5/5 Anastasia D. 2 years ago on Google
    Such a wonderful restaurant. I came here today after a chester uni experience day and it was such nice food and a lovely environment. The staff were also very nice. Will definitely be going to Zizzi again at some point!


Call +44 151 271 4051 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Braille menu
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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