1/5 Clara G. 4 months ago on Google
A
very
disappointing
day
for
sons
christening.
We
had
booked
my
sons
christening
at
the
marquee
2
months
in
advance
after
having
great
experiences
here
before
in
the
restaurant
&
the
marquee
looked
beautiful
at
Christmas
time.
We
advised
there
would
be
40
people
attending
including
my
family
that
flew
over
from
Ireland
to
come.
After
an
initial
telephone
call,
a
face
to
face
discussion
also
&
a
final
telephone
call
to
confirm
Option
A
buffet
with
the
scouse
meal
as
hot
option
for
the
extra
fee,
after
all
it
is
December
&
I
wanted
my
guests
to
have
a
hot
meal
as
well
as
sandwiches,
all
was
booked
for
a
set
fee
which
we
were
more
than
happy
to
pay!
We
arrived
and
everything
was
great
sandwiches
came
out
until
we
questioned
why
the
hot
food
was
taking
so
long.
It
was
now
after
3pm
at
this
rate.
When
asked
when
it
would
be
coming
out,
the
lady
who
I've
seen
in
person
twice
&
spoken
to
on
the
phone
twice
came
out
and
said
we
never
ordered
the
hot
food.
To
make
things
worse
she
advised
of
a
conversion
on
the
phone
about
tea
and
coffee
that
never
took
place,
I
was
never
offered
this
option
and
insisted
she
was
lying
about
this.
To
this
she
replied
no
it
definitely
happened
which
the
most
annoying
attitude
and
snottiness
I've
ever
encountered.
It
was
3pm
my
guests
were
here
2
hours
already
&
I
was
getting
extremely
annoyed
at
what
had
happened,
was
so
disappointing
to
not
get
what
we
paid
for
when
we
confirmed
this
4
times!!
We
were
been
advised
on
this
option
with
the
added
hot
dish
instead
of
option
C
(4
hot
dishes)
as
we
only
wanted
the
one
hot
dish
&
everyone
loves
Scouse
on
a
cold
day.
We
ended
up
having
people
leave
after
this
as
no
wonder
why
they
were
hungry,
we
weren't
even
offered
discount,
another
option
or
an
other
resolution
to
feed
my
guests!
we
were
giving
business
for
nearly
7
hours
with
40
people
buying
at
the
bar
all
day!
To
not
been
given
the
meals
we
paid
for
is
an
absolute
disgrace
&
complete
let
down!
If
that
wasn't
bad
enough
even
the
smallest
thing
was
a
chore
for
them
&
the
attitude
of
the
lady
in
red
top
at
the
bar
when
I
asked
for
a
bin
liner
to
clean
the
tables
&
a
knife
for
cutting
the
cake
I
was
told
why
do
you
need
a
bin
bag,
you
don't
need
one!
I
told
her
that
the
place
was
becoming
untidy
and
people
can't
put
their
drinks
on
the
table,
her
attitude
was
absolutely
terrible.
Overall
it
is
so
disappointing
left
a
very
sour
taste
in
my
guests
mouth,
even
a
few
days
later
it
is
still
so
frustrating
that
the
manager
was
making
up
lies
about
a
telephone
call,
and
not
committing
to
their
word
&
what
I
paid
£300
for
3
plates
of
sandwiches.
I
know
I
won't
be
returning
here
which
is
a
shame
as
it's
very
local
to
me
&
great
food
but
to
not
even
be
given
an
apology
or
even
attempt
to
make
the
situation
right
is
distasteful.
My
only
regret
is
not
leaving
when
this
happened
as
the
fact
we
were
even
continuing
to
buy
at
the
bar
even
annoyed
me
contributing
to
their
business
when
they've
let
me
down
&
my
family
travelling
to
attend.