1/5 Taru M. 11 months ago on Google
Absolutely
shocking,
disgusting
behaviour
from
the
reception
staff
tonight
7.4.2023.
Our
car
broke
down
middle
of
the
night
and
our
home
is
3
hours
away.
Myself
and
my
female
friend
went
to
ask
at
midnight
from
the
reception
if
they
would
have
any
rooms
available,
as
we
can't
get
home.
The
two
men
behind
the
reception
didn't
even
open
the
door
for
us
and
just
told
through
the
door
that
they
are
fully
booked
and
we
should
"just
go
somewhere
else".
As
we
had
to
wait
for
the
road
side
assistance
we
waited
in
the
car
park.
Once
the
mechanic
came
and
advised
us
that
we
have
to
wait
longer,
he
went
to
speak
to
the
reception
guys
asking
if
we
could
just
come
inside
so
that
we
are
warm.
It
was
+2
outside.
They
asked
him
to
go
away
also.
We
ended
up
waiting
outside
in
the
cold
for
4
hours.
We
asked
at
4am
if
the
reception
men
could
hold
the
car
keys
so
that
we
can
jump
in
taxi
and
leave
the
car
there
for
collection
tomorrow
morning
-
they
of
course
said
no
again,
so
we
ended
up
getting
help
from
the
petrol
station
guy.
This
is
not
even
about
customer
service,
this
is
about
humanity.
Bare
in
mind
that
we
were
respectful,
sober
and
not
causing
any
issues,
just
needed
little
help
in
a
very
bad
situation.
Shocking.
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