Yellow Sub image

Yellow Sub

Tourist attraction Children amusement center Childrens party service Indoor playground

One of the Most Reviewed Children amusement centers in Liverpool


Address

Yellow Sub, Atlantic Way, Brunswick Business Park, Liverpool L3 4BE, United Kingdom

Website

www.yellowsub.co.uk

Contact

+44 151 708 0069

Rating on Google Maps

4.00 (699 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 6 PM
  • Friday: 10 AM to 6 PM
  • Saturday: 10 AM to 6 PM
  • Sunday: 10 AM to 6 PM
  • Monday: Closed
  • Tuesday: 10 AM to 6 PM
  • Wednesday: 10 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: kids (44) play (26) children (18) great (18) good (17) asked (16) manager (16) drink (16) time (15) area (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Marc M. 6 months ago on Google
    THIS PLACE DISCRIMINATES AGAINST KIDS WITH ALLERGIES AND ASKS THEM TO EAT OUTSIDE IN THE CAR PARK LIKE THEY'RE LESSER HUMAN BEINGS. A SPECIAL MENTION HAS TO GO TO BARRY - THE SIA BADGED, WANNABE HARDCASE WHO THINKS HE'S ON CONCERT SQUARE, OFFERING PARENTS WITH YOUNG KIDS FIGHTS OUTSIDE. My partner and I visited this place with our 3 year old and 10 month old who both have a long list of potentially life threatening allergies, alot of which aren't in the typical top 14. Upon arrival my partner asked for two coffees with oat milk and she was told they don't have it. We checked the menu for any treats that the kids could have and there was nothing. My lad seen everyone else having treats and asked if he could have one of his allergy friendly cookies. My partner took them out the bag to give him one and the doorman came over saying "No outside food!" to which she explained that our kids are under Alder Hey and have a long list of allergies, informing that they have Epipens in the bag. He then said "They'll have to eat outside as the rules are no outside food." In all the softplays we've been to we've never had an issue upon explaining our situation. I explained this to him and he then said "it doesn't matter. I don't make the rules, I just enforce them." It was then I realised I was talking to someone completely incapable of engaging the brain and using a bit of common sense. I asked if he thinks it's acceptable to discrimnate against kids with special dietary requirements and ask them to eat outside. He then said "yes" stating my sons allergy friendly cookie may cause an allergic reaction to other kids in the softplay. I then pointed out the fact that we were surrounded by pizza and dairy ice cream sold by the premises which causes anaphylaxis in my kids so I asked why his duty of care doesn't extend to my kids. I'd like to note that I have no issue with other kids eating dairy, I was simply pointing out the absolute nonsense this fella was talking. He then (for some unknown reason) went on to tell me that he's caught parents drinking vodka in there. I asked why he was comparing my child eating an allergy friendly cookie to parents drinking vodka in a softplay. When he couldn't answer I just asked to speak to the manager to which he smugly replied "Why lad!? You'll just get told the same." When he wouldn't get the manager my partner went to to request him herself. Whilst waiting, the softplay doorman began to eyeball us with his best attempt to intimidate. When the manager came out I politely asked whether what I was being told was correct but before he could respond over came the softplay doorman and spoke over the manager repeating that my kids need to eat outside. I remained calm and advised him that I was speaking to the manager, not him and would appreciate it if he didn't interrupt. At this point he began to get irate and said "Listen, I'll ring the police and social services will come in and take those kids off you!" My partner and I have never been so disgusted in all our lives. Even the young manager looked to cringe when he said it. At this point I asked for the manager to remove the softplay doorman from the situation so we could discuss the situation like adults. The manager then asked the doorman to leave us be and the doorman said "No". The manager looked intimidated by his own member of staff who continued to stand over his shoulder with another pathetic attempt to look intimidating. The manager told me it wasn't him who makes the rules and apologised. He then went into the back to provide an email address for us to complain to. Whilst he was in the back, the softplay doorman began to embarrass himself further asking me where I'm from saying "Not a scouser you are ya lad!?" When I asked what relevance that question has to do with anything he then said "watch what happens when you get outside." when I laughed he proceeded to offer me a "straightener" outside as the other parents commented in disgust stating how much of a joke he is. He deffo shadowboxes (SIA badged up) in his mirror before coming to work.
    16 people found this review helpful 👍

  • 1/5 Louise B. 1 year ago on Google
    We went to a kids party at the weekend at yellow sub. I knew how funny they could be - threats of confiscating kids water bottles if consumed on the premises in the past (yes, water!) - so we called ahead to mention our 8 month old baby has multiple allergies and we'll be bringing some food with us for her to have when all the other children are eating. We were told this wouldn't normally be something they'd allow so they would have to check with the kitchen and the manager and she went away with a list of my daughters known allergies (she is being tested further next week so we don't know the full extent). A guy later called back with a message from the manager that although they couldn't guarantee anything on the menu catered to her needs she would not be allowed to eat her own food on the premises. If we needed to give her our own food she would need to leave the party room and sit outside in the foyer to eat. The baby is 8 months old! One of my biggest worries about her allergies is that she feels different and anxious in school/parties, couldn't think of a way to make a child stand out anymore. I always thought it was bad that kids aren't allowed to drink their own water there but this is beyond a joke. I don't know how they get away with treating people the way they do but to even contemplate asking a child to leave a party to go and eat their food on their own outside is absolutely disgusting. I won't attend again, nor will anyone at the party and I will be sharing my experience on social media
    5 people found this review helpful 👍

  • 4/5 ‫الدكتور ”إسماعيل �. 9 months ago on Google
    Best soft play centre we've ever been to. Super clean, well organised and loads for the kids to do. Didn't try the food but there was a good selection and it looked great, and was very reasonably priced. Free parking right outside and plenty of it too. Beautiful location.
    3 people found this review helpful 👍

  • 1/5 Emily M. 6 months ago on Google
    As a family with allergies and disabilities, we will be completely avoiding this place. They don't provide a suitable menu for allergies or intolerances but will not allow you to bring your own SAFE alternatives. The bouncer is a power hungry bully threatening parents advocating for their children's safety - who needs a bouncer for a play center anyway?! Based on the reviews and other stories shared, I seriously hope this business gets a few visits over the next few weeks including from the police for the thug on the door.
    3 people found this review helpful 👍

  • 1/5 Paul B. 2 years ago on Google
    Big brother on the cameras announcing 'NO OUTSIDE FOOD OR DRINK TO BE CONSUMED OR IT WILL BE CONFISCATED' 😂😂 there was only about 3 tables seated so it was obviously aimed at me and my little boy who was having a drink from his bottle I'd brought in my bag. OVERPRICED drinks which they want you to buy to coin it in, I did actually buy a cup of tea, but not letting parents give their kids a drink from a bottle is terrible. Consequently they've lost a customer and my recommendations for the place. Rather go to Bubbles World of Play on New Brighton prom, much more relaxed and they don't bark at you if your kid has a bottle to drink from cos they know the adults spend a fortune on food and drink anyway! Photo is my 'outside' drink on table in Bubbles World of Play which nobody has batted an eyelid at and the staff have been walking past constantly, much more relaxing for parents!! TOP TIP Take your kids into the toilet in 'Yellow Sub' to give them a drink, there's no cameras in there for the 'Yellow Sub Gestapo' to chastise you on!!
    3 people found this review helpful 👍

  • 3/5 Tony H. 2 years ago on Google
    Came here today very clean and tidy, modern. Got the train from Liverpool Central to brunswick. Few minutes walk from there onto an industrial estate there is a car park there also. Thought it was expensive £7.50 for the kid and was also charged £1.50 twice for 2 adults! Drinks were well over priced aswel £2.50 for 330ml Pepsi and £1.50 for bottle of water. You can't take your own food and drink either so give the kids plenty of food and drink before you go lol.
    3 people found this review helpful 👍

  • 5/5 Zineb A. 1 year ago on Google
    Amazing place , but if we are not allowed to bring food so you definitely should put more options and a larger menu and I find the good quality not a wow at all, the place is really clean 🧼 the limited time is also a negative point that need a look at.
    3 people found this review helpful 👍

  • 1/5 Graham J. 2 years ago on Google
    They have rules here with regards to not consuming your own food and drink which is fair enough. However, my wife had a flask of hot water on her table in order to make a bottle up for the baby. She was asked to “put that away” to which my wife replied it was simply hot water to make up the baby’a bottle to which she was told to put it away anyway. Hardly the kind of family friendly establishment you’d want to take your family along to.
    2 people found this review helpful 👍

  • 5/5 Albert 7 months ago on Google
    Absolutely great soft play 💯✅🟢👍🏻 Yellow submarine is wicked 🟡🔥🟡 Kids absolutely love it ! It’s spacious very clean and modern. Staff friendly and polite. Free parking - and very good prices especially when you book a voucher though groupon - it’s the best value and deal 👍🏻 Playtime is 90min but it’s enough 🫡👍🏻 100% recommend when you in Liverpool Booking in advance not possible so it’s based on first comes first served 🫡👍🏻
    2 people found this review helpful 👍

  • 1/5 Benn 6 months ago on Google
    Not 100% sure but I think the staff here are held against their will or the managers have some sort of dirt on them, that can be the only reason smiles are banned. The strict Prisoner of War camp rules around children's food and drink is madness when the "chefs" are making Iceland's finest while charging Bread Street Kitchen. If you have any under 4s they will be charged full price for the experience of being able to watch older children have fun has the facilities for them is shambolic at best. As for the manager, they will end up on a 6 part Netflix documentary narrated by some journalists featuring the lead detectives on the case. It's bad.
    2 people found this review helpful 👍

  • 2/5 Samah S. 1 year ago on Google
    The service was not good. We only asked for french fries and waited for about half an hour. When asked twice about the order, there was a birthday party. The employee said that we have a nice party. You should attend a birthday party, but on the other hand, customers neglect this is not good.
    2 people found this review helpful 👍

  • 1/5 Greg H. 1 year ago on Google
    A very high-quality play area with outstanding facilities, which is unfortunately run by authoritarians. Our party was finishing some (overpriced) food when a message came over the Tannoy to inform us we must leave or pay again. Utterly embarrassing. What a way to treat paying customers! Safe to say, none of us will be returning.
    2 people found this review helpful 👍

  • 1/5 omar m. 8 months ago on Google
    It is so raining and having kids and having a bram. When I asked the security about the car, the car actually blocked the entrance of a car for a manager in the answer to me I told the security I can't speak with the manager please. He say just a few steps you go to the office. And told me sorry he's bizy. Where I go from outside? Because I can see the office from the window. Nobody at office. The car is in parking for more than 3 hours.
    1 person found this review helpful 👍

  • 4/5 Richard N. 1 year ago on Google
    A great place for kids young and old. Good value too, costing around £12 for two adults and a child for an hour and a half during peak time.
    1 person found this review helpful 👍

  • 5/5 Louise S. 1 year ago on Google
    Best soft play centre we've ever been to. Super clean, well organised and loads for the kids to do. Didn't try the food but there was a good selection and it looked great, and was very reasonably priced. Free parking right outside and plenty of it too. Beautiful location.
    1 person found this review helpful 👍

  • 4/5 Norma �. 1 year ago on Google
    Nice place for kids to play for 90mins but always busy. Be lucky to find a table. My son had so much fun and was enjoying it. Food is average but quite expensive however that is expected. Would take him again!
    1 person found this review helpful 👍

  • 5/5 Dempress P. 9 months ago on Google
    Great center for kids. My son enjoys play there. They also have amazing foods & drinks I highly recommend
    1 person found this review helpful 👍

  • 2/5 Loze K. 11 months ago on Google
    Used to love coming here but last time they had a security guard on who wouldn't take his eyes off us. Came and told us to put our own bottles of water away and to buy from cafe. He made us feel uncomfortable and so we left. The cafe prices are ridiculous, don't blame people bringing there own drinks for the kids.
    1 person found this review helpful 👍

  • 5/5 Roberto Q. 1 year ago on Google
    Nice place to make your children happy for a couple of hours in Liverpool.
    1 person found this review helpful 👍

  • 5/5 The Gemini K. 1 year ago on Google
    Absolutely amazing. we had my twins 3rd birthday here today and I can honestly say its perfect. The staff went out of their way, their were kind, patient, organised and just outright amazing. The room they had set up for us was perfect and they even put lights ect on for my daughter who is autistic with sensory seeking. They took care of the cake so we didn't have which took a load off myself as a mum meaning i could focus my entire self on my children rather than having to do the cake and the food ect! Could not reccomend enough, people say the staff are strict but we did not get this impression at all in fact it was the total opposite. Do not listen to the bad reviews because this place is amazing Thankyou yellow sub for making my children's day special
    1 person found this review helpful 👍

  • 1/5 Emma W. 2 years ago on Google
    They do not allow kids with dietary requirements to eat there as they can grunted it and they don't let you bring food the managers word were " bring food on my premises and you will be turned away" they have no understanding of allergys I mentioned coeliac disease on the phone to be asked how bad is allergy 😳 scarey shocking reply
    1 person found this review helpful 👍

  • 1/5 Farah C. 2 years ago on Google
    Really disappointed with our visit there, only 90 minutes play & strictly nothing to be brought in even though we ordered drinks and food but we've got a water bottle with us & we were told not to use which I think ridiculous. Over priced indeed & not a good coffee for the price they charge.
    1 person found this review helpful 👍

  • 5/5 Megan M. 7 months ago on Google
    Went with my neighbour had such a good time with her children. Good selection of things to do. Her babies loved the under 4 part. Highly recommended. So good. Really cheap to get in aswell
    1 person found this review helpful 👍

  • 5/5 sara r. 6 months ago on Google
    I want to write and tell you what a fabulous person Barry, who works on the security is. Professional and so caring. Always remembers your face, so patient and kind. It makes the experience of going to The Yellow Sub so much more enjoyable and reassuring that you and your children are safe. Thank you Barry Sara Richardson (Secondary School teacher in Liverpool)
    1 person found this review helpful 👍

  • 1/5 Kate F. 2 years ago on Google
    Used to be a great place. The staff are lovely but they need to man the baby area as big kids were running crazy in there and even when I told the staff nothing much was done. Would chose the other play centres over this one in future
    1 person found this review helpful 👍

  • 5/5 Drawing F. 7 months ago on Google
    Good entertainment for kids. Ample parking. Food here is all halal.

  • 5/5 David H. 8 months ago on Google
    Very well run. The place is immaculate and staff are amazing. Plenty of things to choose from on the food and drink menu. The play zones for the kids are probably one of the best I’ve been to. Highly recommended

  • 1/5 Elle H. 7 months ago on Google
    I took my 7 year old daughter and 6 year old nephew here (both have additional needs) on Friday 4th august and we had to queue for nearly 30 minutes to get in because it was far too busy due to the recent Groupon promotion. I'm disabled and by the time we got in my back hurt so much as there is nowhere to sit & wait. There's a strict 90 minute play policy but the place was heaving! Fortunately there was free WiFi - thank god - or the kids wouldn't have coped. As you're not allowed to take own food & drink we didn't. I bought a cup of tea, 1 burger & 2 lots of kids chicken & chips for £20 and I found the food was shocking. I received a burnt burger (£6.50 literally a burger as it comes no trimmings) so I asked for replacement & when that came it was frozen 🤬 The 2 lots of kids chicken & chips were greasy & horrible 🤢. I didn't find it good value at all. Only ok thing was my cup of tea. My son also bought a pasta pot £4.95 which was very small size and definitely not a proper portion. When I said that the kids I had didn't with me didnt drink simply fruity or fruit shoots - I might as well said they were aliens to the person serving me. They don't do jugs of squash or anything just except that all kids are the same. Definitely not inclusive. It was far too busy (1pm on a sunny Friday middle of school holidays) and there were no redeeming features to the place at all & we were so glad to leave. The kids didn't even like the playarea! To be fair to yellow sub a guy called Brian came over to speak to me about my experience and although he was nice he said "well it's good you got in a bit cheaper" - I explained I was disabled and had 2 kids with additional needs with me and it so wasn't worth it! Also seeing an SIA licenced body guard on the door of a kids play area does not fill you full of confidence! All in all not somewhere I'll be revisting again!

  • 4/5 Lyndsie J. 6 months ago on Google
    We attended on a Wednesday and it was pretty empty. There is a large over 4s area and by comparison a pretty small under 4 area. My 13 month old was pretty entertained by the small under 4 area but I could see how maybe a 2 or 3 year old would tire of it quite quickly. Additionally some of the soft play equipment was ripped and you could see the stuffing coming out. Overall I think it was fine, but I'd probably only come again if I could get a Groupon.

  • 5/5 Patricia C. 6 months ago on Google
    I went along with my daughter and grandchildren, 15 months old, and she loved every minute of it. So much to stimulate their minds and get them to climb and be active. The only downside of this is that their food and drinks are very expensive. But a great couple of hrs fun for the children. Go along and find out for yourself.

  • 5/5 Simon d. 5 months ago on Google
    Our little girl had lots of fun in this place as it’s beautiful. As lots fun for kids with game area like playing football.. I like the different country name on the side it’s so good

  • 5/5 khadija u. 1 year ago on Google
    Amazing place and pretty affordable. The best thing u can get halal food there.

  • 3/5 John C. 11 months ago on Google
    This place has always been great to get the kids out the house for a few hours. However, I do feel that the owners have let things slip over the years. The food & drink is so overpriced and the quality isn’t that great. Also, I used to be able to sit and relax while the kids play. Now I leave with a headache due to the awful sound system. The speakers are due an update as all you hear is constant crackling from them. Either fix it or turn them off! On a positive note, the play area and equipment is great. It always seems to be clean and tidy and the kids enjoy it.

  • 5/5 Michele A. 11 months ago on Google
    Staff here were really friendly, especially the young man on reception, checking everyone in. The food looked good and reasonably priced (though I didnt order) and the place itself is clean, with plenty of space and different areas for the children. I bring my grandchildren here on a regular basis and they always really enjoy it - a good safe space for them to let off steam. I would definitely recommend it.

  • 4/5 Sayuri 1 year ago on Google
    13:00 on Sunday. The table was 70% full. It was a system to deposit children's shoes at the entrance. The size of the play area is moderate. It's good to have a small bicycle, an area for small children, a game corner, a basketball area, and many other things to do. I think it's a good place to let a little kid and a big kid play at the same time. Since there are many areas for big children, there was a large proportion of big children.

  • 5/5 Allison P. 1 year ago on Google
    Absolutely had a great time! Kids are 5 and 2, never stopped playing. Even a great time for the adults to play too! Thank you!

  • 5/5 Leon 1 year ago on Google
    Been many times and will be returning. Just awkward to get to when so far but far better for everything and price vs the many over priced local ones. Just needs more plant based foods for them prices. But great for babies toddler and abit older.

  • 3/5 Jon C. 1 year ago on Google
    Reasonable soft play and friendly helpful staff, but put off by the trainers being taken from the children upon entry. This means they only have socks on when using the toilets, cue lots of tiny wee feet running around the soft play.

  • 5/5 Ian H. 1 year ago on Google
    My daughter had her 5th birthday party here last weekens with a dozen of her friends. They had a great time as they loved the play area with all the different levels and activities and liked the party room with the tele and music. Great feedback from their parents as they liked the layout and didn't feel congested even though it was busy. Overall a great experience and my daughter loves the place as we are there quite often anyway.

  • 4/5 Matt Driving Instructor P. 2 years ago on Google
    We had our 7 year old's birthday party here today. He and his friends had a great time. The pizza subs were a little disappointing but the staff were friendly and helpful.

  • 5/5 Kay K. 2 years ago on Google
    Visited here yesterday with both my children, lovely little play center I do come quite often clean tidy and helpful staff. Although it is a little dearer than other play centers I have visited and does not allow outside food and drink. The owner or manager I think he was who's name I never caught went above and beyond yesterday and waited nearly an hour over his finishing time to keep the lobby open after noticing me and my children who were very cold and upset was waiting outside for a taxi. thank you so much we appricate your kindness alot :) also the autism friendly sessions are also an added bonus to this place. my son loves the more chilled out quiter sessions I think more places should be onboard with catering for children with asd.

  • 5/5 Jon S. 2 years ago on Google
    Fantastic for the kids and very well priced. Was very busy when we went but had a good system in place. Food and service was brilliant and very well priced

  • 5/5 JADE D. 2 years ago on Google
    This place was a bit hard to find but it was amazing. My kids absolutely loved it. Big and spaced place for kids to play and have a great fun and toilets really well cleaned too. The only con I've seen are the prices at the coffe shop but it's OK I guess. We keep going when possible.

  • 5/5 Justin M. 2 years ago on Google
    Kids had fun here,plenty of room and entertainment for the children and also clean and tidy 👏

  • 1/5 Alawy A. 2 years ago on Google
    We came at 5pm today we was told we could not go in as the cut off time had been. we told her we don’t mind playing for even 15 mins she was adamant we cant go in even though i have been twice before at that time and there has never been a problem it was for 5 kids and 2 adults. It was a rainy day the kids wanted to burn there energy before bed the baby came out crying and upset not understanding why.

  • 4/5 Rachel O. 2 years ago on Google
    Kids always love it, great space for them to run menu could do with a little re vamp but always plenty to choice from.

  • 4/5 owen b. 2 years ago on Google
    A large, indoor play area with two distinct groups of kids. The toddler area is for those under 4 and has all of what you expect, a slide, climbers, soft cubes and large jigsaw items. It also has a tricycle race-track. The larger area, for older children, has a number of slides, levels, netting, bridges, tubing and cubby holes for children to let go. Toilets are clean and well maintained, coffee is great and the food is fine. Staff are polite and friendly. When it is busy, it runs on a limited time basis, so you get roughly 90 minutes. On less busy periods, this is not the case. Our 4 year old loves it and looks forward to coming with his buddy.

  • 4/5 Ken S. 2 years ago on Google
    Good value play time for my little ones... Kids loved it.


Call +44 151 708 0069 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot

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