Tune Hotel image

Tune Hotel

Hotel

Straightforward rooms in a streamlined budget hotel offering optional TVs and Wi-Fi (fee). People often mention room, hotel, staff, good, location, night, stay, rooms, clean, nice,


Address

3–19, Queen Bldg, Castle St, Liverpool L2 4XE, United Kingdom

Website

www.tunehotels.com

Contact

+44 151 239 5070

Price rating

$28/night

Rating on Google Maps

3.90 (1K reviews)

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Featured Reviews


Frequently mentioned in reviews: room (86) hotel (77) staff (35) good (33) location (33) night (32) stay (32) rooms (23) clean (23) nice (18)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Henna D. 1 year ago on Google
    Checking into the hotel was a easy, pleasant process and the staff were very friendly and informative. We arrived in our room and were pleasantly surprised. It was a very good sized room considering the cheap price we had paid (£36 for one night), as well as a good sized en suite, which provided a refreshing shower. It also had two large windows, which let in lots of natural light. Other amenities included a TV, a desk and chair, a hairdryer and a large full length mirror. It is also in a brilliant location and is within walking distance to plenty of key sights/places to visit. However, the two main negatives for us were the uncomfortable bed (the mattress was very hard and lumpy) and the very thin walls. We were awoken during the night quite a few times from people walking past and talking quite loudly. Unfortunately, because of these two downsides, we didn't sleep very well at all. Overall, an average stay for us.
    4 people found this review helpful 👍

  • 1/5 Vanessa M. 2 years ago on Google
    I wasn’t going to write a review had someone sorted out my problem however after the upset that was caused the evening I was suppose to stay at this place and having no response, I am appalled. This was the worst experience I have ever encountered at a hotel. I walked because the lift wasn’t working to top floor, the smell got steadily worse as I got to top, there was leaks and buckets dirty water on stairways, there was a duvet covered in blood near room. I went in to my room and it smelt bad, there was a brown stain on my pillow case, went in to bathroom, toilet wasn’t flushed stains all over glass door and no water! I walked all way down to reception about three times to sort out issues and I said I can not stay here it’s disgusting. The guy explained to me they had no maintenance and were understaffed. I told him I wanted a refund, to which I was told I had to email someone because he couldn’t do it. For past 10 days I’ve sent 4 emails and rang three times to the hotel. A lady answered one time and said send email to front desk, she would flag as urgent and I have still heard nothing. To top it off that evening I had to walk around Liverpool trying to find another hotel to stay in!!!Disgusting hotel, terrible customer service avoid at all costs!!!
    4 people found this review helpful 👍

  • 5/5 Josh S. 1 year ago on Google
    Perfect location and generally really nice historic but updated rooms. It wasn't loud and the beds were comfortable. The man at reception was very nice and went above and beyond to help us. There was a stain here and there on the floor but it was clean. The shower wasn't great, but we had a shower for the disabled and we aren't disabled so the issue was more trying to get the chair out of the way and not getting water all over the floor. I recommend the hotel give instructions on how to lock the chair in an upright position so we don't have to hold it up for the whole time we shower. That's my only complaint. I really enjoyed my stay and check in was very easy.
    2 people found this review helpful 👍

  • 1/5 Daniel T. 7 months ago on Google
    There staff gave us directions to a car park and gave us the wrong street name, which lead to us parking in a car park where they said it was, when it was actually the wrong one. It went from a £9 charge per night to £50 for 2 nights. Completely unreasonable staff and couldn’t be more useless. The experience inside is just as good as what it looks like outside. TV also doesn’t work for an added bonus and they have aircon which works half the time and no heating. If you want a bed and nothing else go here, otherwise I recommend the streets.
    2 people found this review helpful 👍

  • 1/5 Karen O. 9 months ago on Google
    Two ladies at reception were lovely and the location was perfect, right in the centre of city. However, the condition of the room was appalling. All four walls had very questionable stains (including in the bathroom). There was a horrible smell coming from the room that we couldn’t figure out what it was. Couldn’t open any of the windows and the heat was stifling. The other guests we meet along the way seemed more on the dodgy side and as two young women we felt very unsafe in general staying there for our trip. We checked out after 15 minutes. Disappointed with the price we payed for our stay. We moved to the Hilton instead who welcomed us in straight away. Will not be returning to the tune hotel.
    2 people found this review helpful 👍

  • 1/5 Aga L. 1 year ago on Google
    I'm happy that I didn't have to stay longer than one night. The room was horrible. I found an empty Starbucks cup on the table as a fisrt thing after I checked in. I paid extra for the window and I couldn't even open it. Well, it doesn't matter I guess, as from the window I could only see a wall and I wasn't even able to check what's the weather outside. No shower gel, bottled water, no kettle... Just bed, small desk and old lamp. There was another light above the bed, but it was broken. The night was horrible as I could hear drunk people screaming and fighting in the corridor. I've never felt more angry and disappointed in any place before. I can't recommend this hotel. Nice staff and good location. But other than that, I have no clue what are you taking money for.
    2 people found this review helpful 👍

  • 1/5 James H. 1 year ago on Google
    I booked this hotel some weeks ago ahead of a special weekend with my son in Liverpool. We were there to watch a match and decided we would make a weekend of it. We thought this hotel looked quite nice and the photos make it look clean and well presented. This room cost £160 and as soon as we opened the bedroom door there was a smell of damp and is it any wonder, there had obviously been issues with the ceiling and there were damp patches there and down to the ground. It was quite simply awful and if the other rooms are like this, the hotel is grossly misrepresented. We refused to stay and the lady on reception said that as it was booked through you, I would have to reclaim the money from you rather than them. I have photos I can send you if you let me know where i can send them. We are looking for a full refund please. We tried to find an alternative hotel but they were booked out or too expensive, so we decided to drive 3.5 hours home and arrived back at 1.45am this morning ruining what was supposed to be a memorable weekend. The hotel refused to reimburse my money and in fact nobody from Head office even responded to my email. Says it all !! I am not one to complain but i felt it my duty to alert anyone who would even consider this hotel. Dont !! PS I had to put 1 star to be able to do the review, but it should of course be no star
    2 people found this review helpful 👍

  • 4/5 Chai C. 10 months ago on Google
    I stayed one night with my daughter, we were happy with the room especially for what we paid for, location was very central. Staff were very polite and helpful. They even borrowed me a phone charger- thank you! The only thing I have to mention is to get the air conditioning fixed/working as it gets too stuffy in the room. I would recommend Tune hotel - basic, clean, comfortable and cheap! 🤩
    1 person found this review helpful 👍

  • 3/5 Chris L. 1 year ago on Google
    Let's be honest. You stay here for the price, and in that sense it is a perfectly good hotel. Looking for your room makes you feel a bit like a rat in a maze, but the small room was comfortable and quiet. There are zero bells or whistles, but that helps keep the price down.
    1 person found this review helpful 👍

  • 3/5 Josh H. 1 year ago on Google
    We only stayed here for a night as a stop. The location is brilliant as you are 5 minutes away from everything. Only issue was the room. It was small, when we entered first it was boiling hot because the heating had been left on and the air con didn't work amazingly
    1 person found this review helpful 👍

  • 4/5 Patricia H. 1 year ago on Google
    Loved the location of this hotel. Room super big, clean and tidy, beds comfortable (room 301) although the outside of the windows were filthy. (Give 'em a wash!) Staff very nice and helpful. Price was unbeatable, although I was a little disappointed at the huge markup for just one extra day. (Maybe because it was a Saturday!) No bells or whistles and that was quite suitable. Would definitely stay here again, only if I could have the same room!
    1 person found this review helpful 👍

  • 3/5 Adam L. 1 year ago on Google
    The hotel is in a great location within walking distance of the shops and a lot of bars and restaurants. Staff were friendly too. What's not so good are the rooms themselves. They're modern but basic and they're *tiny*. Be warned that most don't even have a window to look out of. Our bed was so close to the door that we would be woken up at night. The hotel itself is a maze that burrows around the back of buildings with multiple lifts and floors that go up and down - I'd hate to be in this if there was a power cut or a fire.
    1 person found this review helpful 👍

  • 1/5 lukas k. 1 year ago on Google
    Horrible hotel! Our room was absolutely disgusting... We come at 3am, we got worst room in my life. Photo on booking are absolutely not matching with reality. Our walls were destroyed, window absolutely dirty, curtains were older as Liverpool, sheets on bed weren't changed (I found hairs there), floor doesn't clean, dirty toilet, blinking light, the shower didn't drain well... Another day we confront receptionist, after 3 hours we got a new room. The room has was cleaned and was looking a bit better. But entry door was destroyed and not fixed so well, windows weren't possible close and walls were also a bit destroyed. I'm very disappointed, should by very nice hotel with perfect location, but first need a huge reconstruction. I had the worst experience in my life and I will never come back to Tune hotel.
    1 person found this review helpful 👍

  • 1/5 Victoria S. 9 months ago on Google
    The rooms were a mess, in bad need of some redecorating/care. The shower filled up and almost flooded, so the drainage system needs some attention. One of the rooms we walked past to get to our room was visibly raining from the outside into the hallway, I don't work for the MET office but I'm pretty sure that isn't supposed to happen indoors. The lights in the actual room had a strobe affect, which anyone with epilepsy would be sure to love. The pillows would be a great weapon in a battle, if war breaks out I'd like one of them for protection. The majority of the staff (apart from 2 who we met on the first night who were very helpful and lovely) were incredibly rude. There were 2 staff members in particular who had incredibly bad attitudes, were consistently rude to us and made us feel very unwelcome. My sister actually ended up moving hotels because it was that bad. On my 3rd day (of 4) I had some rude employee come to my room door to demand me to give evidence of my room booking confirmation, once I had shown this I was issued no apology and a very rude girl on the front desk tried to push their own error back on me. I did not receive any apology for their attitudes, their mix up or their abruptness. I felt very unwelcome coming back into the hotel and I stayed out as long as I could to not have to.
    1 person found this review helpful 👍

  • 1/5 Rosie N. 3 months ago on Google New
    RUN, don’t walk away from this “hotel.” I am judging this from the perspective of knowing that this is a budget hotel. But even with that perspective/expectations, the conditions of this “hotel” are deplorable. It is not worth any money you might save by staying at this hotel to give up your safety, security, comfort, and most of all cleanliness. This place is absolutely disgusting at best. The location of this hotel is perfect near good restaurants and bars. But honestly it’s not worth it, even for the good location. Look somewhere else, PLEASE!!
    1 person found this review helpful 👍

  • 1/5 Oriol V. 8 months ago on Google
    The hotel is situated on a very busy street, so you would expect sound proof window for the price you pay. Instead it had windows that don't close, and a little plastic protection that doesn't block sound or cold. To add to it, parts of the room looked very old and falling apart. As another thing, you would expect a good bes for a 160£ a night room, but it didn't. It's a room worth 20-30£ a night, but overpriced. The staff where nice and the beds where clean. I won't be coming back.
    1 person found this review helpful 👍

  • 5/5 Carlos W. 8 months ago on Google
    Make sure to use HoteITully.ᴄᴏm when booking any place. This website will compare countless booking websites and typically will have prices much cheaper compared to others! Thank me later on! This hotel is one of the highest rated in this area. I've been coming here for years. If you choose this place you definitely won't be disappointed. Great value and the receptionist was so lovely .. don't know her name but she really was very helpful when i arrived.. she moved my room because I'm a light sleeper and the first one was noisy.. this hotel is very quiet at night.. I slept great
    1 person found this review helpful 👍

  • 4/5 Lucy B. 6 months ago on Google
    Really great stay! The staff were absolutely lovely, location was ideal for shopping, the docks and just getting around the place. The actual hotel rooms were basic but comfortable and the air conditioning was a huge plus. Would happily stay again :)
    1 person found this review helpful 👍

  • 5/5 Emily G. 5 months ago on Google
    Great location. Just outside the noise of the main strip but close enough to walk to all the main areas. Great bars and restaurants on the road too. Rooms are neat, simple and comfortable. All you need for a night in the city. Would stay here everytime. 24hr staff and they were all extremely helpful and friendly.
    1 person found this review helpful 👍

  • 3/5 Patrick M. 4 months ago on Google
    We wanted a cheap hotel near the Cavern Quarter and this one was ideally located. We were not bothered that there was no food facility, or even a kettle in the room because we were only there for one night, and just needed somewhere to sleep. The reception however does have coffee/tea facilities and with a Gregg's next door or needs were met adequately. If you need more then there are plenty of restaurants in the area. The room was relatively small, but was clean and had a good shower (no bath). So we were satisfied especially for it's location. A good cheap hotel for the one night we stayed. If you need more than a place to put your head down at night, or you need more facilities, or your staying for longer then maybe it might not be the place for you. Good for us.
    1 person found this review helpful 👍

  • 4/5 Tony W. 4 months ago on Google
    Good value for money stay in the heart of the city. Top location... cultural, retail, foodie, and drinkie therapies are perfectly catered for as all within just a few minutes' walk. Day 1 staff were excellent 😊 Day 2 staff... RUDE!! 😤 Don't forget earplugs, as during our stay, lorries delivered throughout the night to nearby restaurants! Also, make sure you know how to get out in an emergency, as the hotel is a bit of a rabbit warren.
    1 person found this review helpful 👍

  • 2/5 ELLIE G. 2 years ago on Google
    Helpful staff and central location.. room felt dirty (I had to wipe over surfaces and dusty headboard on bed etc) upon arrival, the walls were covered in marks and stains, bed sheets ripped and sticky marks on bathroom surface.. had to ask for more toilet roll after a few nights.. an OK stay, very loud in hallways and did not feel the MOST secure - would not advice staying here alone if you are nervous or are looking to feel comfortable. Did not overly look forward to going back to hotel room.. was not looking for luxury just to feel comfortable and not sure that I did.
    1 person found this review helpful 👍

  • 5/5 M S. 2 years ago on Google
    Great budget hotel in a good location in the city centre. Do not come expecting luxury, rooms are clean and basic. No kettles in room. Local nightlife buzzing with plentiful bars and cafes nearby. Ideal for youngsters looking for good quality basic rooms in centre of Liverpool
    1 person found this review helpful 👍

  • 4/5 Wl M. 5 months ago on Google
    Basic room at a reasonable price. Room is clean I had no issues. The location is very good if you want easy access to some bars in Liverpool.

  • 2/5 John B. 2 years ago on Google
    It's a cheap room Really nice staff and very helpful but it is really just cheap bed for a night

  • 5/5 CrunchyHoney8 2 years ago on Google
    Good rooms at a good price. Great staff at reception, would recommend to anyone needing a city center based hotel.

  • 2/5 john d. 2 years ago on Google
    The guys were very nice at reception. The hotel is in an excellent location. Rooms........... My room had no windows, The floors were dusty, Under the beds ...filthy, Bedside tables were sticky and filthy. Come on cleaners. Do your job

  • 3/5 Éléa C. 8 months ago on Google
    Nice for a short stay, but not confortable enough for a long one. We stayed 3 nights. The room 110 was first assigned to us. Avoid it !!! It was truly horrible. It's right next to the elevator and we can hear it ring, open, close, and also hear clearly all the conversations of the people in it. You cannot rest. The shower overflows, the walls are stained and very dirty and dusty. There's mold on the ceiling, the lock on the door was not working, the AC was broken and there's no window for the air. Honestly this is a real joke and they should not propose this room at all, at this point. Despite all of that, we directly went back to the reception and explained the situation with details. The lady here was really understanding and kind, and proposed us another room available. The new room was a lot better ! We spent our 3 nights there. It was clean, the AC was working perfectly and we even had windows. The lock on the door worked. We didn't hear any neighboor. The bathroom was very clean, still a bit of mold on the ceiling but at this point i think the hotel have a strong humidity problem. The localisation is awesome, next to every touristic area. In conclusion, due to the very great service, our experience was good overall. But i guess it really depends of which room you get.

  • 4/5 Darren F. 7 months ago on Google
    Decent budget hotel in the city centre, basic rooms, no tea and coffee facilities, but at the price that's understandable. Friendly staff on reception. Only negative is the hotel doesn't appear to have double glazing and there are a few bars next door, which can be loud, so if you want a quiet night, this hotel may not be for you.

  • 5/5 Awais I. 7 months ago on Google
    Remember to use HoteITune.ᴄᴏm when booking any stay. This web site will compare countless booking websites and typically will have prices a lot cheaper than others! Thank me later on! This place is one of the best in the area. I have been staying here for a long time. If you decide to stay here you won't be disappointed. We visited here as part of a hen do. We had a dance class in one of the Emory things it was really nice.

  • 3/5 ゆげ 2 years ago on Google
    Ok so I put on do not disturb for the first 2 days. On day 3 I was going to leave the room around 10 in the morning and someone knocked. She asked when I was checking out so she can clean the room, so I said I’m still staying for a few more days. Maybe she misunderstood what I said because the nobody came to clean my room the next day. So I decided to go and ask the reception to have my room cleaned, and still nobody came today. I’ll ask again tmr but it’s pretty bad service already. Everything else was fine though but wouldn’t recommend long stays as they def don’t come clean often.

  • 3/5 Natalia Z. 6 months ago on Google
    Hotel is not bad. Location is great but it comes at the cost of the hotel being very loud. This hotel has so much unused potential sadly. Room was average enough and for the price you genuinely can get better. Staff are nice though:)

  • 1/5 Steve C. 2 years ago on Google
    On booking said it was refundable, I had a thought to say I should screen shot it just in case well I wish I had now as I tried to cancel a week before and they refused. Shocking. Zero effort to make the situation better. Just a computer says no response!!

  • 2/5 gary s. 6 months ago on Google
    You can’t beat the location but the room was not up to standard. Two lights constantly flickered and was unusable, the bathroom door wouldn’t close properly and the electric lock wouldn’t lock so we ended up having to get a key, the male receptionist was unhelpful to the point of being rude, I asked for him for the lights to be sorted but he couldn’t be bothered and told me it would take a few days to change two bulbs. Yes it’s a budget hotel but far too many things wrong to make it a pleasant experience.

  • 4/5 Kevin S. 6 months ago on Google
    Great place to stay right on top of everything Rooms were fine. Sadly, the mattress was broken. Every time you turned or moved, it sounded like someone was playing the bongos under the bed. Would stay there again but with a quieter bed 🙂

  • 4/5 Gazza P. 8 months ago on Google
    This place gets some mixed reviews... Was a night in town for an early flight, so the price was right (£32). Reception was fine, the two lift scenario could be a bit confusing but all was easy enough. Room was fairly modern, clean, everything worked, no complaints at all. Actually better than I expected, perfectly nice budget hotel.

  • 5/5 Darren S. 5 months ago on Google
    Tuesday 3rd October 2023 This hotel was used it is ideal for James Street Station Room 403 was ideal for a 1 night stop Bed comfy Does not have coffee facilities. The bathroom is ideal with plenty of towels The room was clean and well laid out. Would use this place again when in Liverpool Receptionist helpfull today also with queeries asked

  • 2/5 Tony C. 7 months ago on Google
    The attention of the staff was nice and polite. Locations is great, near a great nightlife and food choices, but too much noise if you want to rest. The room conservation Is Terrible! I can't even remember the last time I got such a bad room. If you want to party in Liverpool, and is not looking for nice rooms, this might be your choice.

  • 5/5 Millie M. 2 years ago on Google
    The staff were so lovely- especially the brunette male we met at the beginning! The room was great for the price and the location was absolutely perfect. I really enjoyed staying there, and would definitely come again :)

  • 5/5 Karen W. 4 months ago on Google
    Loved staying here even though rooms didn't have a kettle but could get a hot drink at reception, staff friendly and helpful, location ideal about a 10 minute walk from centre, and the docks, rooms were ideal would definitely stay here again

  • 5/5 Sandra b. 3 months ago on Google New
    Great place to stay, easy access to Albert Dock, tourist buses and Liverpool City Centre. Room was big, a hit cold and needed some extra plug sockets. But over all good value for money. Staff were great, helpful and friendly 👍

  • 5/5 Michelle U. 3 months ago on Google New
    This hotel is set over 2 parts. I was amazed when we stayed the other weekend just how big it was. The rooms are comfy. The staff are helpful and the prices are well worth the money 💰 the only slight downside is finding it. Its a small building in between a pub and Greggs it took a while to find it and think they should try to put direction signs out but I will definitely stay again and recommend for people to try it out

  • 3/5 Red 3 months ago on Google New
    Very average three star hotel room wise, it does the job. very basic, rooms look a tad scruffy but wasn't unpleasant. Good location though in the middle of city. Would stay here again if I got the right price.

  • 4/5 Inbar H. 2 years ago on Google
    All in all it was value for money. Pros: Clean, the bathroom looked new, the staff were really nice and helpful, great location. Cons: No window in our room, the air-conditioning was working on and off and the elevator was not working. We've been there 3 nights and didn't have our room cleaned or towels changed even once.

  • 3/5 Silvio S. 2 years ago on Google
    Very basic. Cheaper than other hotels but don't think it was worth it. Next time I would probably pay some extra £ to get at least a window. Friendly staff. Location is very central and close shops, pubs and restaurants.

  • 1/5 Mark S. 2 years ago on Google
    I paid £140 for a room. The staff were friendly with the hotel in a great spot. However, the room had no window, the place needed decorating and felt dirty. The room was uncomfortable with only a single light working out of 3. Small touches like water glasses weren’t included. I left after an hour instead of staying the night.

  • 5/5 Allen W. 2 years ago on Google
    I love this hotel. I have stayed twice and I will continue to use this hotel when need to. Staff are absolute heroes. If I needed to change rooms they were very accommodating. I would certainly recommend this hotel. Good price, good rooms and very friendly.

  • 4/5 Chris K. 1 year ago on Google
    Great location and stay was good value for money. Hotel layout is a bit odd and can be hard to find your room. Hairdryer did not work in room but friendly reception were able to provide one. Would stay again!

  • 2/5 Rich M. 2 years ago on Google
    Stayed here around 3 years ago so stayed again at end of November 2021. Unfortunately it’s now looking tired, the room we were allocated had a nice bathroom but the room itself was tired, marked walls, AC broken, TV not working and the mattress was well worn. It’s good value and the central location is good but we won’t be going back.

  • 1/5 Soph E. 2 years ago on Google
    So the only positive about this property is the location, very central, that being said it isn’t worth it considering the state of the facilities. The paint was completely coming off of the walls and covered in marks, this was the least of the problems. Next we have the window that was completely broken, it wouldn’t shut when it was 2° weather outside. The bathroom was FILTHY, mould above the shower, down the back of the sick and plug was full of grime. You couldn’t pay me to stay at this property again. After complaining they said if we spoke up earlier they would’ve moved us but then said they couldn’t as they were full, meaning it was either an empty gesture or they would’ve just moved someone else into our room which either way is unacceptable. All we were offered was a later checkout, we stayed for less than an hour later and decided it was better to be outside in the cold than in that room any longer.

  • 1/5 Angelina s. 2 years ago on Google
    The hotel is more like a hostel, not worth the price. The room was very dirty, stains all up the wall, curtains and furniture. Our bedding had holes in and a cigarette burn to add the ambiance! It seemed as if the room had not been cleaned in weeks. It was a very uncomfortable stay.

  • 2/5 Kayla G. 2 years ago on Google
    Our stay at the Tune Hotel was fine. Just fine. For the pros: The staff was friendly and accommodating and the location cannot be beat. The cons: unfortunately, we will not stay here again due to the state of the hotel. While the location is fantastic, the rooms and hallways are dingy and in need of some updating. The rooms are not only dingy, but the paint was yellowing and peeling off the walls, there were holes in the hallway that were in need of repair, and you can hear everything happening in the hallways. While our room was “clean”, the general state of the hotel made it feel the opposite.

  • 3/5 John A. 1 year ago on Google
    So my wife booked this place and saw mixed reviews. I found this place OK but a few problems. First the good. Its in a great place, the staff where nice and the room was clean and plenty of space. Despite some noise in the night it was not to bad I also found my way around quite easy despite some people finding problems with it. The not so good where the lifts which where small and creaked a lot. Also first floor was quite gloomy and hard to see at times, the room door was a bit dodgy as well but worked despite quite a bit of movement. The bed however was unbelievably hard. I wild camp quite often and found that more comfortable then the bed.

  • 1/5 Simon N. 1 year ago on Google
    Booked for my wife and daughter for a weekend away, we were expecting basic but this was unacceptable! 1. Beds were so uncomfortable she could hear the springs as well as have them stick in her, and the bedding was poor quality - despite commitments on website. 2. The shower was broken - there was as much water pouring out the back of the handset as there was coming out of the front of it. 3. The walls are incredibly thin. A party started in a neighbouring property at around 4.30am - could hear every word the people were saying as if they were in the same room. 4. Due to the noise keeping my wife awake, she wanted to put on the side light to read. However couldn't because there was no bulb. 5. Room in desperate need of redecorating. 6. Extra charge for tea, coffee etc in the room, and even for storing bags the next morning! Amongst what was the worst ever experience of a night in a hotel, Ebony was a shining star who helped as much as she could and was very pleasant. Having read other reviews that have quoted the Tune hotel as being basic but cheap, had we only paid a quarter of the £180 we paid for the night, I would still be disappointed! The no.1 requirement of a hotel is to provide a somewhere for a nights sleep - the Tune in Liverpool failed on this.

  • 2/5 Rebecca V. 1 year ago on Google
    £125 a night for scuffed and grubby windowless box. Hair on the sheets, glass toilet door that didn't even close. The receptionist did what she could and we were moved first to a clean room with a broken tv and broken lights, and then the next night as they were fully booked we had to move again to another room with broken lights. £2 for a cup of tea (no kettle in the room) uncomfortable beds, one pillow each. It would have been fine for the £30 a night some people seem to have paid but for £125 it's bleak. The staff are very nice though.

  • 1/5 Vanessa P. 1 year ago on Google
    So… my brother and I decided to visit Liverpool for a day for the Champion’s league game. When booking this hotel, I thought it looked great for the price and super near a subway system. When we arrived, it was the worst experience of our lives. From the moment we arrived, we smelled the mold in the room. We tried to open a window, but it was too cold to do so. We prayed so much perfume to hide the smell, but didn’t help much. My brother tried to change hotel rooms but they said they were booked completely. Our hotel room didn’t have a working heater either, so we were putting layers upon layers of clothes to only sleep for 2-3 hours. We also slept with masks on to help with the mold smell. This hotel is definitely not safe. Do not recommend no matter how cheap it is.

  • 4/5 Sam M. 1 year ago on Google
    Good hotel, right in the middle of the town. The rooms were clean, basic, for the price though I can't complain. The staff were really good, friendly, and very helpful.

  • 5/5 danny k. 1 year ago on Google
    Great value and the receptionist was so lovely .. don't know her name but she really was very helpful when i arrived.. she moved my room because I'm a light sleeper and the first one was noisy.. this hotel is very quiet at night.. I slept great

  • 2/5 Brandon M. 1 year ago on Google
    I stayed here for a weekend getaway for 2 nights. Room was just ok was big enough for 2 people. However the bed was absolutely terrible, like awful has given me back pain. Not only this but there was a blood stain on my pillow which was disgusting. I also found the staff to be quite condescending when asking questions when checking in. Also tried to charge me £2 for them to hold my bags when checking in and out which is usually complimentary to most hotels. The location on the other hand is perfect as you’re only 2 minutes from Liverpool One shopping Centre aswell as Liverpool Docks. For the price it isn’t bad we paid £138 for 2 nights. But I wouldn’t be expecting Luxury if you choose to stay here.

  • 4/5 Ang D. 1 year ago on Google
    Have stayed here twice, central for everything, got lost looking for our room had to get 2 lifts lol. Rooms small but had 2 big windows in so felt spacious. Staying again in Feb, good place for over night trips.

  • 1/5 Marc G. 11 months ago on Google
    Let me start with the only positive, which is the central location. Otherwise, I'd probably say this is the worst hotel I've ever used for plenty of reasons. The room itself had cracks in the wall and paint peeling off and thin walls. Not a huge problem in itself, but then add the dirty state of the room: dried food stuck on the curtains, and hair and previous products stuck on the tiles in the bathroom. Sleeping was incredibly uncomfortable: not only could you feel every individual spring in the mattress, but the air con couldn't turned off, so it blasted cold air into the room all night and I woke up shivering several times. If you need to iron any clothes, good luck: not only in finding the ironing room but also using the half-broken, goo-covered iron. For £120 a night for three nights, this was a truly awful experience.

  • 5/5 RAJAT c. 11 months ago on Google
    Overall good experience, the behaviour of hotel staff was very good they're soft , gentle and the way they guide the guest and help them. The food experience was really really good. The taste was awesome. The restaurant so very wonderful decorated. The location is very good. The rooms are good and clean and room service is also very good.

  • 1/5 SHARELLE G. 10 months ago on Google
    This is the worst hotel by far I have stayed in. On arrival, we were greeted by a lovely staff member who was also easy on the eye eye. He was very helpful and directed us to our room. When arriving back at the hotel, after being told it was 24 hour reception. We were greeted by no staff members, so proceeded to wait as we wanted two bottles of water. We were then Greeted by an extremely rude staff member who gave us bottles of water and then snatched them back out of our hands and proceeded to threaten to ring the police on us for 'breaking entry and theft' on the hotel and water that we had to pay for. This staff member was completely rude and ruined our experience. This hotel would be completely fine if he didn't work here. He is rude. Obnoxious and has no customer service skills whatsoever. He physically snatched the bottles out of our hand and forcefully stole my friends Twix bar back when she is type one diabetic and really need the sugar to enable her to feel hundred percent!!! Disgusting behaviour will be speaking to management in the morning and will not be leaving until that staff member has received the correct consequences for his actions. This has left us really shaken up.

  • 4/5 Cori C. 10 months ago on Google
    Very great experience staying in this hotel that had such an amazing view. Hotel staff were polite and friendly. The room was clean to a good standard. The room, however, did have a broken window, and the halls leading to the elevator was confusing.

  • 3/5 Dermot M. 2 years ago on Google
    Disappointed, very expensive for what's provided. More like a hostel than hotel. Location was excellent. No tea or coffee making facilities. Rooms and bathroom were clean but some of the decor was very tired. Some rooms had no heating and door locks broken.

  • 3/5 Nikolaos K. 2 years ago on Google
    Simple hotel, needs to modernise a lit bit. Location is great.

  • 1/5 Alice B. 10 months ago on Google
    One star for location and nice staff. Other than that, the worst hotel I’ve ever stayed in. My first room smelled weird and the lock wouldn’t fully lock; after I moved, the next one also had a dodgy lock and a broken safe, temperature stuck at 24°C and a mouldy bathroom ceiling. I knew I was signing up for a windowless room in a budget hotel, but it seems a very basic requirement that you’d feel safe in your room and frankly I didn’t.


Call +44 151 239 5070 Open on Google Maps

Amenities


  • Hotel
    • ✓ Wi-Fi
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Pet-friendly
    • ✗ Airport shuttle
    • ✗ Fitness center

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