We had organised a Christmas night out here. It was Motown, there was lots of drunken people climbing on chairs running around., really loud. The duty manager had asked them numerous times but they took no notice of her. One of my party was hit by a chair, I got knocked and drink all over me. Emailed a complaint to the events manager who was very rude to me. She said I was ageists, because I said the young staff tried to tell them to stop the climbing on tablets but they was ignored. I tried to explain to her that the one duty manager should have had someone else with her to tell them to leave and to keep other people there safe. The events manager was not very professional, she maybe should have some training how to deal with complaints off customers. I will not be organising events there in the future.

We had an executive suite and it was beautiful. We paid for late checkout, so didn't have to leave until 1pm. We ordered room service for dinner 🍽 We had gnocchi which was lovely and sticky toffee pudding 🍮 Would definitely book the room again, but breakfast was diabolical. Hotel is having renovations done at present and so breakfast was a make shift - not a lot of choice - set up. There was only 1 young girl doing everything, so had to ask for cutlery, ask for milk, ask for juice. One of us is a vegetarian and the other is a vegan. Literally nothing to chose from for either of us. Breakfast wasn't part of the price, of our already expensive hotel room, so definitely don't bother paying for breakfast while they are doing renovations, as it is a waste of money. Staff throughout were lovely and would definitely book the room again. It's just a shame that breakfast was such a bad experience 😕

Spa visit.Excellent back massage given by Laura Brown.Pleasant, helpful staff.Ambience was very soothing.Maintenance required in the following areas : locker's,problems with locking systems on several locker's .Shower in changing room just a drip.Foot spa,not working properly.Ice room,is there supposed to be crushed iced in the corner unit? Jacuzzi in pool area,not working properly.Shame other facilities in pool area out of order,but presume this was awaiting a make-over. Apart from these niggles the Spa relaxing area was a very calm soothing area,drinks supplied, were a nice touch, together with magazines.This area was constantly kept in order, discreetly by the staff.

We stayed here for 3 nights for my daughter's wedding. Was expecting a 4 star hotel, so was excited to stay here. HALF of the Hotel is currently housing refugees, so we were move to the executive suites. My room was nothing like executive. They were good enough to let us check in an hour earlier, which was great after an 8 hour flight from Canada. We got to our room, which was a nice size. The rooms are very dated and needed updating and replacing. The bathroom smelt and there was no toilet roll holder. The garbage can has seen better days. The hand rail in the bath was rusted. The sofa bed mattress was paper thin and my son could feel the springs. The ceiling was a mess and the AC was not working. They brought up a fan. The safe was not working, and we asked several times about it. The room are not dusted/cleaned and we had some sort of cooler fridge that looked like it needed to be condemned. We were finally offered to be be moved, but we had one night left and did not want to pack and unpack. The only thing that was good was the king size bed. It was very comfortable. The breakfast was not great. They were short staffed and tables were not cleared or cleaned off. Milk and juice was warm Cold food and very slow to bring fresh food out. They offered fried eggs made to order, which makes no since when you have already have put your food on the plate. The food was lovely for the wedding, but the toilets were disgusting. Paper towels were left on the counter, plus cleaning products and a mop bucket. The washrooms smelt awful.

Deveptively nice venue. Hidden close to busy roads and warehouses this hotel is an oasis of peace and tranquility. A courteous welcome, spacious and fully equipped suites plus a lavish bistro/ restaurant and bar awaits you. In addition a full beauty spa, gym, heated pool, jacuzzi, sauna and steam rooms help you relax and unwind. A great place to get away from the hustle and bustle of life!

Spent the Day in the Spa. Staff were all fantastic. Nova, Amy, Laura, Olivia, Nicolette. Loved all my treatments and Afternoon Tea was served superbly and it was very tasty There was drinks everywhere to keep you hydrated.

Had our third reunion over three days 1st to 3rd Oct. An excellent weekend as usual. Lovely room and great staff. Would highly recommend.

We went to the spa today for my husbands birthday. Staff were brilliant and helpful nothing was too much trouble. Afternoon tea served in a lovely area within the spa. The server bought us a decorated cake for my husbands birthday. The prosecco we ordered was provided for free as a birthday gift which was a lovely surprise. Enjoyed every minute and would recommend to family and friends.

The Spa facilities were very good. Ladies changing room could be improved. Lockers were difficult to use and the showers were not great. Staff were very friendly. The treatments we had were Massages and Facials. Both were excellent. I would go there again.

DON’T STAY here!! From start to finish a poor experience, I have stayed multiple times in the past with no issues. This two day trip (family bereavement) was woeful! Breakfast is now not included, upon paying £10pp the food wouldn’t. It even rate one star! All cold, no taste, forgotten ingredients, no black pudding. For dinner the steak was over cooked, full of veins and NO mustard. The room was a good size…however dated, light not working, air con knowingly not working!! They are more interested in the 2/3rds of the hotel that has been hired by the council to house refugees. AVOID at all costs! My entire family are from Kirkby and my father who was with me actually got married at this venue 49 years ago. Very sad experience….I would give 0 stars if I could

The rooms had dated furniture and looked very different to website photos even though we selected executive rooms. The rooms were not cleaned in 3 days even though we requested twice with bins overfilled. We were told the spa would be open in the morning, but then discovered in the morning the Steam and Sauna facilities would be closed for another further 2 weeks. When trying to book and a spa treatment at the desk, was told to go away and check the website for prices. It felt like we were a burden so didn't book the treatment and went elsewhere. The jacuzzi had a dirt film along the edge but on the positive side, the pool was nice and warm! I wouldn't chose this hotel again if I had a choice.

Don't forget to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a resort. They compare hundreds of booking web sites and normally will have rooms a lot cheaper compared to others! You're welcome :)! This hotel is one of the most well known in the area. I have been coming here for years. If you choose this place you won't regret it. Excellent location for city break. About 3 miles out of centre but on a good bus route. Great facilities and rooms. Stopped here numerous times when visiting Liverpool.

I stayed this weekend for a wedding and found Pros and Cons to the Suites hotel. The Cons- The outside area and function room where not ready until 30 mins before the wedding. Guests where arriving with staff hoovering the previous nights confetti at and putting the red carpet out at 1.30pm. I had to clean a lot of items up from the function room floor and window sills. I asked staff to clear all items at around 10am and the cigarette boxes, rubbish, empty cups etc were still there by the cake at 1.30pm. I cleaned the window sills myself in the function room as they were thick with dust and had a large number of dead bugs on them. The temp bar was not set up in time and all bottled beers where warm. The staff were only accepting cash payments too. Which we was not made aware of. Pros - The wedding planner Margo was amazing. There was no job too small for this Lady and she stayed with us all evening to make sure that everyone was having a great time. Your bar team Joanne and Connor were incredible, they smiled all evening (even though Connor had injured his foot during his shift) they were polite, friendly and a credit to your team. All in all Margo, Joanne and Connor saved the day and pulled off a great event. I would suggest that you work on team building. Not to say that anyone was bad at all, they where all lovely but there is no "team" overall. You could feel that each department would not help the other even if they had nothing to do and others had been running around like headless chickens.

Food hygiene appeared to be awful. It looked like their was mould in the Apple juice at breakfast and they stored their bread on the floor! The window wouldn't shut (it was broken) and the air con didn't work! While the spa bit was good I would not recommend the hotel or food at all!

Had my wedding here the beginning of December. Would highly recommend the suites... Alison the wedding coordinator was amazing. Her communication was spot on and dealt with all my queries. Nothing was too much trouble for her. On the day margy looked after us. She made sure our day was fault less and perfect in every way. The day was well organised by the staff and the food was delicious. We were all looked after, everyone was so welcoming and helpful. Thank you so much! Wish I could do it all over again ❤️

Not the hotel it used to be. Very poor communication informing customers that the hotel had been split into two, alongside main leisure facilities being unavailable. Email sent 2 days before, with very sketchy details in terms of the changes. Hotel has been split into two location, one half for main customers other half for home office/asylum seekers. Room cleanliness was very poor, the double bed that you pay for is simply two single beds just pushed together, big gap in the middle. Just was not an enjoyable stay, very disappointing.

The place was wonderful. The service was quite good, polite staff, delicious food. The only downside was that the Leisure center was out of order so no swimming, no gym and no jacuzzi. They tried to make up for the disappointment by offering discounted rates on the spa treatments, which were absolutely enjoyable.My girls were disappointed because they are below 18 and did not benefit from this. On another note, the hotel should reconsider the housekeeping policy. Housekeeping only every 48 hours, is not very attractive. Otherwise, I would stay there again.

Rooms would be nice but the aircon is broken making them unbearable in the heat last week. Had to have the windows open at night but very loud loading and unloading of lorries all night meant very little sleep. Leisure facilities closed for 'maintenance' (other reviews suggest this has been ongoing for a while) which they tell you at the last minute but don't reduce the price which is high without the use of a pool etc. Half of the hotel is closed to be used by Immigration and the way they have restructured the rest to make it work feels cheap and weird. Corridors which were clearer designed to be 'behind the scenes' covered with cloth to get to the restaurant etc. And the restaurant is now in a weird room with no windows other than in the ceiling. Food used to be really good but was just average I was disappointed

Excellent hotel great value and very clean, good service too

Quiet clean and polite staff. We had a great night at the suites the meal was very nice and not dear. We were talking to the staff telling them we stayed there 35 years ago on our honeymoon night. We were given a free drink how nice was that thank you to Margo who served our dinner and to Joel from Blackpool who was excellent at making my wife’s cocktails he is a credit to the hotel thank you Joel. Our room was really nice too. The only problem we did have was the swimming pool was closed on the morning we left it would have been nice to have a early dip before breakfast I recommend this hotel to anyone.

Only stayed one night and I have to agree with some of the other reviewers. The rooms are nice enough but in serious need of TLC; sockets coming out the wall, damaged and misaligned furniture, it makes everything feel a bit naff when otherwise it was a lovely room. For a hotel that boasts about it’s 4-star status in the welcome letter, it could be better. The restaurant (Hanley’s Brasserie) is where most of my issues arise. We were advised to book a time slot as otherwise we would likely have to wait a while, no problem. We arrived that night, only two of us, and were seated pretty quickly and asked if we wanted drinks, no drinks menu. I don’t think they even have one. We then waited over 20 minutes for our drinks and to have our order taken, and this was only after I prompted a different waiter. We ordered some bread and butter for the table, our starters and mains. We expected a warm crusty roll or something like that but I almost burst out laughing when the waiter brought over a plate of cold sliced bread (looked like hovis) and some butter packets. Almost a tenner for 20p worth of bread, wow. The starters were lovely however, Thai chicken skewers and pulled pork croquettes, can’t complain. The mains were not good though, my other half got a steak as they didn’t have the lamb and it was grey and unbelievably chewy. No steak knife was provided, I had to go and find a waiter to ask for one. I expected the steak wouldn’t be very good so I went for the slow cooked chicken and potatoes. I tried to enjoy it but the potatoes were undercooked and the meal overall just stank of fish and had a fishy aftertaste. Altogether it wasn’t super expensive but I kind of want my money back for the food. The restaurant staff were all young and clearly inexperienced but we stayed on a weekday and to be honest they were fine; very friendly and helpful once prompted. The breakfast was a standard hotel breakfast buffet and it was better than our evening meal the night before. The saving grace however was the spa and treatments. The atmosphere was very relaxing and the decor was lovely. The staff were very friendly and professional. The relaxation room is a great place for a book and a cuppa, just try not to fall asleep! Again, I can’t blame the staff as they were always friendly and helpful but whole thing reeks of lack of budget unfortunately (which I’m sure covid has had a hand in).

Amazing spa so relaxing and tranquil one of my favourite spas....... treatments are amazing staff our all so friendly thankyou

Very pleasant place. It IS what it says it is.....namely an hotel of 'Suites'. Each bedroom has a living room off of it. The whole set up is very cultured and aimed at making you feel at home. Very good value for money

We had booked in for 2 nights at the suites and it was fantastic. A superior double which was spacious and very clean. The facilities were great and the staff were lovely too. Would recommend booking a stay here.

The staff were very friendly and welcoming. Our rooms was a great size but could do with some tlc in the bathroom, the shower head was broken, tiles were cracked and the bath handles rust was leaking down into the bath.

It was a great experience after such a long time. It was our first trip after the pandemic and exactly what we needed. Even though it was our first time in Liverpool, we stayed in the hotel the whole time and enjoyed the various facilities the hotel has to offer. The rooms were nice and big and the air-con was a blessing in the hot week we were there. We enjoyed the free spa facilities which include a decent-sized clean swimming pool, jacuzzi, steam, and sauna. We wanted to treat ourselves and booked a Rasul and hot stone massages. The masseuse was very skilled and I enjoyed my massage. With the treatment, we also got access to additional spa facilities which were another set of sauna, steam, and ice room as well as the relaxation and sleep lounge which were very comfortable and had juices and teas and coffees all stocked up. It was a day well spent. I do not think, I or anyone else who has stayed at the hotel can complete their review without the mention of the greatest food they have to offer. We had some amazing breakfast here where they offer a variety of hot and cold breakfast. We had the best avocado toast at this place. We also tried the hot and cold afternoon tea and it was just amazing. The food was nice and fresh and ready when we arrived. I am an afternoon tea enthusiast and have tried it at several places but this was by far the best. The staff was great, very polite, and extremely helpful. I stay in London and would love to come back again. Thanks very much for an amazing experience.

A rather odd location in that it is situated in an industrial estate but once you get that out of your mind this hotel spa is pretty good. In my experience your stay is always enhanced by your engagement with the staff and although many of the staff were young, I found them to be efficient, friendly and helpful. We chose the "Presidential suite" which we really liked, with the jaccuzi bath a real plus. The room was spacious and clean and we were able to make ourselves very comfortable. The gym was well equipped and my partner enjoyed a spa treatment during our stay which she rated highly and commented on the professionalism of the therapist. The restaurant served good quality food at a reasonable price and the standard of breakfast was pretty good too. The swimming pool area was adequate in that it looked a little tired and needed a few quid spent on the place as did the exterior of the hotel however it would be unfair to be too critical as it is conceivable that the hotel is just getting back on its feet after the financial implications of Covid All in all, would I stay here again. Yes I would.

Large comfortable suites, very clean and kept to a good maintenance standard. Very good full English breakfast, the continental selection could do with a bit more variety. Only problem was that even though breakfast is until 10am, they stopped replenishing the English breakfast buffet after 9-9:15 and staff was a bit scarce if you wanted to ask for anything. Pool facilities were great, including the jacuzzi, steam room, sauna. Very friendly and helpful staff throughout.

Rooms are all suites which is great as lots of space. Also clean and tidy. Toilet in room. Didn't work so reported it to be fixed while out the next day, returned to find not done and maintenance staff had all gone home by 17.30. Offered an immediate room swap which was great but ended up with a room of two singles pushed together so had the bump down middle of bed. Staff were all super helpful and would recommend just took the edge off

Spa and staff are lovely. Food for dinner very good. Retired to room but only music channels still no TV. Not good on Saturday night

Not often I give a low score however not a huge amount to write home about here. It started with the smell of drains in the reception/bar area. But it was the food that was disappointing. Presenting food on slates and charging above average prices does not lend itself to soggy defrosted carrots and microwaved deserts!

Had my daughter's wedding last Saturday .fantastic hotel .food was amazing staff couldn't ask for more

A brilliant night all round, the food was lovely as was the staff who were very attentive, thanks guys.

The spa facilities are great, although the pool is shared with the hotel so is in a separate location. The rooms are huge, with a separate living area to the bedroom and a massive bed. They are dated though and could do with a little modernisation. The evening meals were really nice, although the staff were struggling as there was a wedding on. All in all, would consider again for the spa but probably not for just a nights stay

Bed was a bit small for two but comfortable. The pillows and linen very nice quality. Bathroom was good. Plenty of towel rails and spacious. Breakfast was good and plenty. Good value for money.

Good hotel, with a fantastic pool. The only thing that was a bit disappointing was the cleanliness. Also the bathrooms are very dated . Our toilet didn't flush properly and the water in the shower could not be adjusted properly. The rooms and bathrooms in general could do with some updating/refurbishing as it's all a bit of a dated look. Also the breakfast is pretty rubbish, not much of a selection, it was all very limited and the food was generally quite bland. Having said all that, the room we got was perfect for our needs (2 adults + 1 child) and our family room was great, as we had a door separating our bedroom from where our child was sleeping, thus giving us a little bit more privacy. I would happily come back and stay in there again.

Had a lovely stay. The staff were extremely helpful and friendly. We had breakfast and a lovely meal in the restaurant. Bathroom a little tired as was some of the furniture. Spa was closed until April. I would definitely stay again