David Lloyd Cheshire Oaks image

David Lloyd Cheshire Oaks

Gym Fitness center Spa and health club Swimming pool Tennis club

One of the Most Reviewed Fitness centers in Ellesmere Port


Address

Stanney Ln, Ellesmere Port CH65 9JN, United Kingdom

Website

www.davidlloyd.co.uk

Contact

+44 151 355 9050

Rating on Google Maps

4.30 (247 reviews)

Open on Google Maps

Working Hours

  • Thursday: 6 AM to 10 PM
  • Friday: 6 AM to 10 PM
  • Saturday: 7 AM to 9 PM
  • Sunday: 7 AM to 9 PM
  • Monday: 6 AM to 10 PM
  • Tuesday: 6 AM to 10 PM
  • Wednesday: 6 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: facilities (15) pool (13) staff (12) time (11) membership (10) good (10) club (9) great (9) service (8) classes (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Benedetto S. 1 year ago on Google
    Monthly fee increased for absolutely no reason. What a robbery!!! This is actually preventing me from signing 2 other family members… So you are stealing £10 extra every month and you are losing £60 (actually more because baby classes cost £5 every time he attends). SPA is always with an issue. The small pool always cold Absolute shame. Ps: I’ll leave a bad review every time I step in the club. This is a promise UPDATE: when you called me the tone was different: “sorry if this doesn’t work… we are working to fix that… yes the pool was cold… apologies if the SPA have issues…” Unfortunately there is nothing further to discuss because I already received a phone call in regard to this. All it was about is “We can’t do this… we can’t to that… we can’t do…” I even asked if there was a way to pay just to play tennis because there is nothing else I’m interested in but guess what?! You can’t do this!! Consistency… you cannot
    3 people found this review helpful 👍

  • 5/5 Ceri W. 2 years ago on Google
    Brilliant social distancing measures. Logely outdoor seating and heaters so we could enjoy out alfresco meal. Food was lovely 😍
    2 people found this review helpful 👍

  • 5/5 Lenny B. 1 year ago on Google
    Utilising the fourteen days for fourteen pounds. Brilliant! So much to do and enjoy. Work hard in the gym then relax. Pity it is horrendously expensive for membership...no way I could afford it....☹️
    1 person found this review helpful 👍

  • 3/5 jack C. 1 year ago on Google
    The club is a little neglected compared to the others. Just a few things worn down, Some staff there are absolutely exceptional though. And the facilities of any david lloyd club is always amazing from the tennis courts to the pool and spa facilities. However again these seem to always have a fault from the heat beds not being on, to the Sauna not getting hot correctly and the hot tub not functioning properly. These problems do seem to get fixed quite sharpish, However you don't expect to see this many problems happening when your membership price is as high as what it is. Bottom line is the Club is good and does have some excellent customer service. The gym overall is nice and the equipment is fairly new, However if your not looking to take up the use of the tennis courts or sports facilities. Your probably best signing onto total fitness. I However am a member and will continue to be as the main reason is I want to work on my tennis skills whilst making the use of the pool and spa facilities
    1 person found this review helpful 👍

  • 5/5 Dee J. 2 years ago on Google
    Went as a guest. Fantastic facilities. Loved the outdoor pool. Cafe do amazing smoothies. Sorry I never took any photos
    1 person found this review helpful 👍

  • 4/5 PrimaLash L. 2 years ago on Google
    Had a lovely spa day experience. The girls were very welcoming and the massage was done very well. A slightly dis-jointed day in that they make you get dressed to go from the spa area to the pool and also for lunch which isn't like a true spa experience where you stay in your robes all day and relax. Perhaps this could be addressed internally
    1 person found this review helpful 👍

  • 5/5 Michael T. 2 years ago on Google
    Pricey but worth every penny. Not just a very large and well equipped gym, classes are fantastic, a real community feel. Summer is the best, outdoor pool = like being on holiday. Love it
    1 person found this review helpful 👍

  • 1/5 Amy H. 1 year ago on Google
    If you feel uncomfortable in a gym and you’re trying to gain confidence, this definitely ISNT the place for you. Staff are rude and make you feel extremely uncomfortable whilst training. I’d visited David Lloyd in Liverpool with my friend and taken part in one of the spin classes there. Off the back of this, I decided to try it out at Chester. I’d just had a baby and was still feeling quite nervous about starting the gym again. The girl that took the class was rude and made me feel extremely uncomfortable in front of the other members taking the class. She came over to me and I explained I’d done it before at another club. She made a comment about how I’d not done it here though and then said “unless anyone is lying, we’ve all done this class before”. People from the class giggled and looked at me! My god, I don’t think I’ve been put in that position since high school! If you want to pay £80+ a month to feel uncomfortable, this is the place for you!
    1 person found this review helpful 👍

  • 1/5 Michelle 8 months ago on Google
    They are not honest about membership terms. My partner was told there won’t be notice period after signed up for certain period of time. Now I want to cancel my part of membership as it is a joint membership, and the centralised membership team says the notice periods is 3 months. I have asked for a copy of the contract but they said have to wait for cheshire oaks to forward to central team . We have asked the cheshire oak DL manager and have left messages for their membership team and they just kept delaying the process. Be careful when you want to sign up because they are dishonest.
    1 person found this review helpful 👍

  • 4/5 Debbie L. 3 years ago on Google
    First time back after many months - what took me so long????? Felt comfortable and safe. Loved my class. However; I would have expected to see more people in masks whilst not w working out or eating/drinking
    1 person found this review helpful 👍

  • 1/5 Ale Sam S. 2 years ago on Google
    One of the poorest and unorganised customer services I’ve ever seen. If you’re not careful they will steal money off your bank account.
    1 person found this review helpful 👍

  • 5/5 Peter D. 2 years ago on Google
    Great gym, excellent facilities and never absolutely rammed. Outdoor pool is amazing in summer
    1 person found this review helpful 👍

  • 1/5 Leigh D. 8 months ago on Google
    Rang several times throughout the day with no answer to any of them. I tried ringing across 2 days to see if I could use my membership from elsewhere. No idea of the facilities at this one but the one I usually attend is VERY good
    1 person found this review helpful 👍

  • 2/5 S D. 10 months ago on Google
    Check your contract before signing. They can increase fees without justification at any point. £60 last year, which was allegedly due to inflation. This would make sense if the same standard of service was maintained, but lots of things are broken in communal areas, and classes were cancelled without warning on several occasions. The outside area needs looking after. Started off well and went downhill significantly in a year or so. Pros friendly staff, especially Lizzy in cafe area, and the staff in the kid's club. Decent coaches in the gym. But honestly, I'm not sure it matches the price. Edit just to add Amy H name which coach it was maybe not on here but tell the management.

  • 5/5 Andy P. 7 months ago on Google
    David Lloyd has excellent facilities and I really enjoy using the gym and outdoor pool. The only real negative is the size of the towels, they should be bath towel size so they can fit properly.

  • 1/5 wendy s. 7 months ago on Google
    Joined on the premise there was an abundance of kids activities. Assured this was the case by the sales manager only to find out that the clubs had an age limit of 11. Miss sold the membership and was assured by a member of management that they would refund the fees paid. 4 calls and 3 weeks later and still no refund has been actioned. Lied too. Only once I’d spoken to the G.M. Was any ownership taken.

  • 4/5 Allan B. 1 year ago on Google
    Would have given 5 stars had the steam room and jacuzzi been rather larger. Furthermore, the 2 hotbeds ought to have a time limit to prevent overindulgence/hogging.

  • 5/5 vicsboys5 1 year ago on Google
    Went as a guest really enjoyed it loads of space, was able to use the gym equipment I wanted to use, loved the steam room but could do with another jacuzzi as it was always full every time I tried to use it. The food and service was good to.

  • 2/5 Mark H. 9 months ago on Google
    We’re a family of Platinum members, as are our friends who we come here with regularly. I’ve held off writing this because we try to support the club. This is about the shockingly poor restaurant experience. At the best of times we wait ages and at least one of our orders is always wrong. At worst, like today, there is hardly any food!! What’s going on, how hard can it be? It’s the great serving staff who I feel sorry for, they bear the brunt of the memberships disappointment that is caused by what I can only guess is poor management and a shambolic kitchen. Please make it better quickly or you’ll lose members.

  • 1/5 Yoto Y. 1 year ago on Google
    Visited David Lloyds Cheshire Oake for the first time. No where to park. Pretty poor experience, pool was rammed with children, one lane reserved for swimming, also packed with adults trying to swim. Was impossible so just got back out after 10 mins. Jacuzzi was cold. And steam room wasn't even close to being hot enough. Waste of time. Wouldnt visit this place again.

  • 5/5 Jay W. 1 year ago on Google
    I have been a member at david lloyds for about a year now, i love it. the price is steeper than i originally expected but ever since i’ve been paying it has been a great experience. i wouldn’t go to any other place to go to the gym. once you’ve found the right times to go there it’s very quiet. the staff are always very friendly, they all make sure to greet you as you walk in and always make sure to say goodbye when you leave. i haven’t taken any classes yet because i am more focused on the gym. i have tried their protein shakes and they are top tier (recommended “oats so fruity”) every time i go to david lloyds i always leave happier than when i came in.

  • 4/5 Rory L. 2 years ago on Google
    Having recently joined I'm glad to have made the decision. Plenty of room to complete my workout without battling for equipment, was able to have a good swim without issues and staff were all friendly and helpful to get me up and running. Changing rooms and some equipment look a bit tired so hoping there will be some improvements made there but otherwise great!

  • 5/5 Maureen B. 1 year ago on Google
    Fantastic Gym fully equipped never having to wait to use. Outdoor and indoor pools, relaxing lounge with cafe area and good food, perfect really :-)

  • 5/5 Andy S. 4 months ago on Google
    Just finished a two week trial here and was really impressed with the facilities and the staff. The food is excellent and it was nice to have a quiet place to work remotely after training. I'd been a member of a Nuffield gym for the past 4 years, but DL Cheshire Oaks is far superior. I'd like to say a big thank you to Heidi for welcoming me and to Ana and Lizzy in the cafe area for their customer service, but all the staff were great! Thanks guys I'll be back to sign up in January.

  • 5/5 Neil W. 1 year ago on Google
    Always a fantastic time at the club! The facilities are great and the staff are extremely friendly and helpful.

  • 5/5 shah s. 1 year ago on Google
    Great facilities lots of equipment to suit your needs, food served here is very good too. Customer service is always very good, plenty of parking spaces available.

  • 5/5 José L. 1 year ago on Google
    Friendly staff, very knowledgeable Instructors and PTs. Lot's of activities for the Kids. Coffee area is great and sometimes we even just go there just for a coffee. Overall great family gym with really good equipment suiting all levels of fitness.

  • 5/5 Jimmy O. 1 year ago on Google
    I would like to thank the David Lloyd Cheshire Oaks customer service team for the spectacular hospitality that was received this weekend. We had a very long and taxing weekend and used David Lloyd as our relaxation hub. It was just perfect. We have had the best weekend ever. In particular we would like to give Dianne public recognition for the outstanding table service received. Dianne catered for our needs in a manner that I can I can only liken to the best restaurant that I have ever dined in.

  • 3/5 Mandy J. 1 year ago on Google
    Lovely facilities, pools, restaurant and gym. The food is lovely

  • 5/5 amber h. 1 year ago on Google
    Rhythm class with JP was amazing, he was brilliant!

  • 5/5 Hana J. 1 year ago on Google
    Great gym and classes. Lovely amenities and super lovely staff

  • 5/5 Shirley O. 1 year ago on Google
    I took my granddaughter to her swim lesson with my son. We then went in baby pool with my 10month old grandson. I also swam in the big pool with my 7year old granddaughter. Drinks in cafe afterwards. Thoroughly enjoyed it

  • 5/5 Mark R. 2 years ago on Google
    Great facilities. Very good staff, always helpful. Wish I could go more but work away.

  • 4/5 Sebastian S. 2 years ago on Google
    Specious health club. Indoor and outdoor activities and swimming pools available. Great place for someone who is looking to join organised activities/ classes.

  • 5/5 Anne F. 1 year ago on Google
    Fantastic facilities, wish I'd joined sooner.

  • 5/5 Tomasz K. 2 years ago on Google
    fantastic apart from the pertinent comments. Accurately Cheshire Oak, a well-thought-out plan for the arrangement of attractions. Also, you do not smell mites, etc. great place for the family Thank you and best regards

  • 5/5 John 2 years ago on Google
    Very clean spot on. Food is excellent. Love the outdoors swimming pool even in the winter it’s great

  • 1/5 Stephen 2 years ago on Google
    One to watch, everything seems good but there's always something broken. No point giving feedback, management ignore your comments and send blanket responses after a month.

  • 5/5 David H. 2 years ago on Google
    Friendly and excellent club with lovely swimming pools plus a lot of other facilities. The restaurant serves fantastic food too.

  • 1/5 R K. 2 years ago on Google
    DL cheshire oaks has terrible customer service. The sales manager is extremely unprofessional, bombards you with calls to join and makes ‘false’ promises and then refuses to call you back when they have overcharged you. Also the changing rooms are filthy, showers are always out of use, bins over flowing, the water cooler has never worked the whole time I have been a member, gym equipment is always out of use. Considering the price that they charge for a membership the place is awful, I have been to other DL gyms that are immaculate, Cheshire oaks is very run down and not worth the money.


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