4/5 Hayley Clare L. 4 years ago on Google
I
love
the
Club
and
Spa
at
Chester,
I've
visited
twice
recently
but
a
couple
of
things
leave
me
unable
to
write
a
5*
review.
The
first
time
was
for
a
"Twilight
Retreat"
spa
package.
We
got
a
massage
and
use
of
the
facilities
for
the
evening
at
a
really
reasonable
price,
the
room
we
went
to
before
the
massage
had
fruit
and
a
selection
of
drinks
to
enjoy
while
we
sat
on
the
sofas
and
relaxed.
My
friend
was
taken
away
for
her
massage
by
a
female
member
of
staff,
and
then
a
male
member
of
staff
came
for
myself.
I
don't
have
a
preference
really
whether
my
masseuse
is
male
or
female
but
i
was
surprised
I
wasn't
notified
first,
as
I
know
many
other
women
wouldn't
feel
particularly
comfortable,
so
I
would
have
preferred
to
have
been
aware
of
this.
Massage
was
wonderful,
and
the
room
for
afterwards
was
lovely
as
well,
with
water
provided.
The
second
issue
with
this
visit
was
that
the
outdoor
jacuzzi
pool
was
out
of
use,
so
we
were
slightly
disappointed.
On
leaving
the
spa
however
we
were
given
vouchers
to
return
and
use
the
facilities
for
free
another
time,
which
hugely
made
up
for
the
lack
of
jacuzzi.
Which
brings
me
to
our
return
trip.
Our
second
trip
we
were
made
to
feel
quite
uncomfortable
by
some
other
guests
in
the
spa.
They
were
a
group
of
(about
30
years
old?)
men
who
were
sat
on
the
loungers
on
their
phones.
They
came
into
the
outdoor
jacuzzi
pool
after
us
and
were
still
on
their
phones,
very
obviously
using
the
cameras
to
take
selfies
and
photos,
and
they
weren't
being
"rowdy"
as
such
but
we
felt
too
uncomfortable
to
stay
in
there
with
them
swimming
about
and
being
loud
and
especially
using
cameras!!
So
we
went
into
a
steam
room
instead,
another
two
men
followed
us
into
there,
and
one
of
them
hacked
up
a
load
of
phlegm
and
spat
it
onto
the
floor
in
front
of
us.
Safe
to
say
we
weren't
impressed
and
unfortunately
this
second
visit
to
the
spa
wasn't
as
relaxing
as
the
first!
I
think
it
would
be
a
different
story
if
they
had
a
member
of
staff
on
duty
in
the
spa,
as
people
may
be
more
considerate
of
what's
appropriate
spa
etiquette.
Other
than
these
hiccups,
the
spa
is
quite
small
but
hasn't
been
at
all
busy
on
either
of
our
visits,
which
is
wonderful.
There's
a
great
selection
of
steam
rooms
and
saunas,
and
the
outside
pool
is
fab.
Will
definitely
be
returning,
but
hoping
for
more
pleasant
fellow
spa
guests
next
time!