Homebase - Upton image

Homebase - Upton

Furniture store Hardware store Garden center Home improvement store Kitchen supply store Paint store Lighting store Bathroom supply store Flooring store Storage facility

One of the Most Revieweds in Upton


Address

Upton By-Pass, Birkenhead, Wirral CH49 6QG, United Kingdom

Website

store.homebase.co.uk

Contact

+44 345 640 7054

Price rating

$$ $$

Rating on Google Maps

4.00 (911 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 am to 8 pm
  • Saturday: 8 am to 7 pm
  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 8 pm
  • Tuesday: 9 am to 8 pm
  • Wednesday: 9 am to 8 pm
  • Thursday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: stock (12) store (10) helpful (9) good (8) service (8) kitchen (7) products (7) staff (7) customer (6) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Dennis S. 1 year ago on Google
    Well good enough range shame its not a bigger premises aa they could stock much more variety of things but all in its great if doing a DIY job and you need things as its not far from where I live
    1 person found this review helpful 👍

  • 5/5 jane G. 2 years ago on Google
    Excellent customer service from the team in kitchens would highly recommend them. I recently moved to a new house that has a good fitted kitchen. They helped me when I bought a new oven that was smaller than the larder unit to come up with a solution. Can't beat the time and effort they took on what was a small job for them but meant a great deal to me. We'll done kitchen team your solution has arrived. Thanks.
    1 person found this review helpful 👍

  • 5/5 Zena J. 2 years ago on Google
    Ran out of wallpaper and desperately needed correct shade, Lorraine on customer service really helped and explained how batch numbers worked, she went above and beyond, and finally found what I needed. Great asset to any business. Well done Lorraine.
    1 person found this review helpful 👍

  • 5/5 david m. 11 months ago on Google
    Strange going back into a store half the size it was when first built . But good service and plenty of items to buy
    1 person found this review helpful 👍

  • 5/5 Anthony H. 2 years ago on Google
    Since the last ownership change, things have got back to the store being DIY with some decent homewares too. No more cheap and nasty barbeques! Went in for some wall fixings, paint and a brush....while there had a look at a TV unit, bedroom chair and noticed that they now have Tapi carpets in there.... Handy! The fixings worked well, nice quality plaster board set and while not cheap, I did not have to faff about. I will still go back to Tstation or Screwfix to stock up on a few hundred more fixings for the toolbox, but this was a quick fix.
    1 person found this review helpful 👍

  • 2/5 Grahamp W. 9 months ago on Google
    Wanted to buy an office chair, but no furniture at all, just gardening products, was told by an employee it's not in season for stocking.

  • 5/5 keith b. 1 year ago on Google
    Posting on behalf of a very dear friend, she's been into your store and took advice on paint which was misleading, she actually went into the store to make a complaint and ended up going to customer services, she was dealt with by a lovely person who called herself Bee, the manager wasn't available at this time and she went over and above to put things right, she managed to talk to the manager and get everything sorted, working through everything with her she arranged a delivery, my friend was all for going in then taking her custom elsewhere, thanks to Bee you've actually gained a loyal customer, thank you Bee

  • 4/5 ukeggs1 1 year ago on Google
    I needed a fluorescent tube..a circular one...the only place that stocked them....so...for that reason I was delighted...

  • 4/5 Deryk W. 1 year ago on Google
    Excellent service at the checkout however, very disappointed to find that my Blue Light card is only acceptable online. Surely this facility should be available to all card holders!

  • 4/5 Chris A. 1 year ago on Google
    Very helpful didn't have to wait they were there to help with anything I needed.

  • 5/5 Amir M. 10 months ago on Google
    Huge home based products are housed at Home Base, Upton. Staff is very polite and helpful. My experience was wonderful. I went to buy a electronic screwdriver. I asked the reception staff to assist in obtaining the product as I have already checked the product availability online. Before I reached the product section staff was already there to help. Quite touched with the customer services. 👍🏻💯

  • 5/5 Paul 11 months ago on Google
    Helpful staff. Pointed out where I could find what I was looking for - the cashier was super nice. Customer Service also told me where I could buy something that they didn’t stock - really nice touch

  • 1/5 Peter M6PLE J. 10 months ago on Google
    A complete ripp off store that is well stocked,I played £21 for a tin of quick dry primer 750ml Crown,same paint at Rightway £11.say no more ,will not be going back .

  • 1/5 Hannah s. 1 year ago on Google
    Went in with a broken twig flower light thing . I had lost the receipt. I was hoping to exchange if possible . I would have been happy if they said “ no sorry we can’t do that without a receipt “ . But no instead I got questioned “she pulled the twig thing out the twigs were obviously snapped and asked my with dangled snapped bits in hand “what’s the problem?” (“um that broken bit in your hand ???) “when did you get this ? “ (reasonable question ,if asked with a slight tone) “ why didn’t you bring it in right away when you realised it instead of waiting until now ?” ( said with a bit more tone and judgement) . I found myself explaining my shift pattern at work ( I shouldn’t have had to do this ) I asked if there was a problem which clearly she did have . She Called the man over “ this lady bought this ,she says two weeks ago and waited this long to bring it back . Can we do anything ?” I looked at her and went “keep it your attitude stinks”I would rather walk out and never buy from your shop ever again . Then be subjected to people who think they can treat you in that manner . If you can’t do anything just say .But don’t think you can cast judgement and talk to me in that condescending tone again . I won’t be coming in again it’s not like you can’t get any of that stuff elsewhere . Customer service nil point. Ps I am not that hard up that I would try and con you out of a £17 light up twig. I left it with you in disgust .

  • 4/5 Kevin W. 9 months ago on Google
    Decent enough store. Was after a length of chain to secure kayak onto roof bars. Got the last one.

  • 5/5 Moira B. 1 year ago on Google
    Visited today. Excellent service from Christine at customer services.we have spent weeks trying to find 9 x sets of handles.No one has ever suggested we order pay for them and have delivered to our home. Thank you Christine has saved us so much time .

  • 4/5 James S. 10 months ago on Google
    Plenty of car parking space and a good selection of garden furniture and plants. More DIY tools than you could wish for.

  • 4/5 Amir M. 7 months ago on Google
    I bought curtain rods and other fixtures for home. Quality of product is good but lesser options available. I was also looking for bidet showers, which were not part of inventory. Home Base should increase their in store inventory on a certain range of products. Staff is cooperative. Ample of parking spaces are always available. I really loved their plants nursery and wide range of gardening products.👍🏻

  • 5/5 Pauline G. 6 months ago on Google
    Went to ikea, b&q, wicks for a kitchen. All very much do it yourself on line, but will see you if you make an appointment. Walked in homebase, wow girl was so helpful & ordered a kitchen at a very good price

  • 4/5 Debbie “Debzoid” E. 7 months ago on Google
    I bought some reduced solar garden lights and a fuchsia plant along with creosote. Staff members were very helpful (I had to ask twice about different things).

  • 3/5 Ann G. 8 months ago on Google
    Not biught much .. But cheapest place for Cuprinol oil based? ((Not water based )) Fence. Paint.. Buy one get one half price.. Big save

  • 5/5 Don H. 5 months ago on Google
    Good range of goods some more pricey than other stores but as one stop place can forgive that

  • 4/5 Mark E. 2 years ago on Google
    Could do better with offers , variety as even tkmax have more furniture types/choice

  • 3/5 debbie l. 2 years ago on Google
    Item wasn't in stock even though I got the text to collect it. People stealing items means it doesn't give accurate stock levels online. Staff where very helpful, hope I get my refund as I've no proof I hadn't been able to collect it other than staff messaging online to cancel my order!!!

  • 5/5 Laura T. 2 years ago on Google
    We took a broken lawn mower in with a bent blade after hitting a tree stump, after purchasing a new blade which I could not remove. Customer service of the members of staff who helped was brilliant. Lorraine, Christine and Neil couldnt of done more if they tried. Really appreciate the effort they made, while still smiling! Big thank you to them!

  • 5/5 Kathleen P. 2 years ago on Google
    Worth a look lots on offer paints ,wallpapers bathroom equipment, kitchen equiptments,fittings. Etc plenty for your garden ,tools , good place to wander round and look at what's in store.

  • 4/5 Mr M. 2 years ago on Google
    A nice place for a browse.. some really nice bits and pieces for your home or garden.

  • 5/5 Paula B. 2 years ago on Google
    Great experience my parcel was there ready for me and I was served by a lovely lady called Chrissy who was very helpful and gave me advice on another product I'm considering buying. Thank you homebase for great service and value.

  • 4/5 Christina D. 2 years ago on Google
    Nice that there is one not far to go to and in North Wales the one there closed down so since moving I go to this one. It's got 2 floors and is full top to bottom with items. Like coming here.

  • 5/5 Mersey C. 2 years ago on Google
    Was my paint in stock ? Lovely helpful young man by the name of Scott was more than helpful Went to stock room and came back with my paint,well done Scott more stores should have a Scott working for them

  • 5/5 James P. 2 years ago on Google
    Plenty of selection and good parking. Staff really friendly too.

  • 1/5 Christopher T. 1 year ago on Google
    Staff member made it clear serving me was an inconvenience also staff member upstairs on furniture said the item I wanted was in stock but she couldnt get it as christmas stock delivered was blocking pallet. Lost a £130 sale. Ridiculous if thats the case you need a new warehouse manager.

  • 4/5 Neil F. 2 years ago on Google
    Went for insulation three for the price of two ,staff very friendly and helpful.

  • 5/5 Jtc J. 1 year ago on Google
    I like this store very much. They have a large assortment of products and a rich variety. Even colors that competitor stores do not offer.

  • 5/5 Rose F. 1 year ago on Google
    Claire in the kitchen design department was excellent, myself and my brother turned up without an appointment on the off chance, and Claire who assisted us was very experienced, made us feel very welcome and designed my dream kitchen. Thanks again Claire.

  • 1/5 Lee E. 1 year ago on Google
    Limited plumbing stock available would be an understatement. Which of course means I’m now on my way to B&Q

  • 2/5 David T. 1 year ago on Google
    Not the best first impression, found mouse dropping in a box of products I bought and the store comes across as unloved and pricey.

  • 4/5 Ian C. 2 years ago on Google
    Not as big as some of the competition, well laid out. Some nice products

  • 1/5 james j. 1 year ago on Google
    I was So happy but then deverstated to find out there was one garden set in stock at the Upton branch on the sale range pay click and collect. To then be told its actually not in stock even though it said it was. Iv tried my best to show and familiarise my step daughter with Rett syndrome the colour co-ordination for a house garden party and after wait up to 5 days for cash back 😩


Call +44 345 640 7054 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Batteries
    • ✓️ Light bulbs
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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