I have been an admirer of Nine Leaves coffee for some years, as has my wife. I have to report however my recent experience has dissuaded me from my previous positive opinion. It surrounded the buying of a takeaway order for me my wife who works from home a little short of one week ago. It consisted of two breakfast sandwiches, bacon and sausage and sausage and egg on granary toast. Plus two flat whites. The order cost £17.60 and came wrapped in a paperbag with the sandwiches under the coffees. When I returned home I discovered the granary bread to be more like crispbread, the sausage rubbery and the bacon dry and crispy. Half the order was sufficiently inedible, I threw it away. The order was so poor I decided to make this known to the manager at Nine Leaves yesterday. In the end the assistant I dealt with I felt patronised me with protesting that the coffee shop got their bread fresh each day and therefore could not have served it stale. Her perfunctoriness was frankly insulting saying she would "mention it to the .."while pointing towards the kitchen. When asked if she thought any compensation was in order she simply shrugged her shoulders and said "No", stone-facedly turning away without a proper apology. We are proud of our coffee shops and restaurants in Hoylake and Wirral and feel we would be doing a disservice to the host of excellent eateries were we to allow this behaviour to continue without comment. The fact is, Nine Leaves cannot compare with the Butty Car outside Hoylake Station for freshness and customer service on this showing. The staff at Nine Leaves I have found to be delightful in the past and the bill of fare tremendous. My last visit was not its finest hour, however. 19/6/22 Having now had a chance to see the reply to my report, I am still more disappointed by the attitude on display towards my wife and me. This is especially sad as we have been patronising Nine Leaves since its transition from wine-bar to cafe. In the end, we are local customers and therefore stakeholders in the success of all eateries in Hoylake where my wife is a native and which we have made our home. Our family patronises the establishment daily. As a result of the absence of conciliatory attitude and bizarre invitation to continue this dispute, I for one feel unwilling to offer my patronage in the future under the current regime.

Just what we wanted - not a franchise but a homely environment. Really friendly staff - soup was out of this world! Thank you!

Called in on spec and thought that the toasted brie,bacon and cranberry sandwich was the best I'd ever had. Quiet and efficient service. Thank you.

An eclectic mix of interior with a stunning array of tea. Friendly staff and very very good cakes. A lovely place to visit. Its the sort of place that would take centre stage in a rom com movie.

I absolutely love this place. The staff are friendly and understanding, the choice of vegan food is excellent. Care and attention given to allergies. Relaxed atmosphere - its an absolute gem.

My third visit. I really enjoy coming here and today I introduced my friend to the delights of Nine Leaves. The soup is always delicious and piping hot. Their selection of teas is vast and the coffee is good too. Lovely shabby-chic decor and a relaxed atmosphere. Very people-centred with a helpline board and a chance too to purchase food for someone in need. Good position, close to the railway station.

Lovely relaxed atmosphere. Great selection of food and drinks and lovely staff. Recommended.

Absolutely great, with lovely food and staff. Best coffee in Hoylake too, no matter who makes it, they're all great!

I visited your coffee shop last week which I have on a number of occasions. The attitude of some of your members of staff is terrible, they not only were rude to me ( the girl with the green hair!) but my husband noticed the way she spoke to other customers. I suggest you have a serious word with her before you lose more customers. I’m afraid I will not be returning.

I have been a regular customer for many months, the food, coffee and cakes are always excellent. However, I noticed a sudden change of staff around Christmas and I feel that this has impacted the quality of the customer service I am used to receiving from your team. This is something I have noticed every visit I have made since the staff change over. One staff member in particular (colourful hair) is quite condescending and I never truly feel welcome due to the way they speak to myself and other customers. There have also been times when what I believe are the newer staff members, looking utterly miserable and again that doesn’t give a welcoming atmosphere. There are 3 younger women that have worked for you since I started becoming a regular customer who always have wonderful customer service and seem to take genuine care and interest in me as a customer, but the poor service from other staff members have led me to find a new local lunch spot.

Stopped here for coffee and sandwich. One of the nicest sandwiches I've had (toasted brie, bacon & cranberry). The coffee was delicious and I'm fussy. Lovely comfortable seating (a mix of sofas and coffee tables, and dining tables and chairs). Friendly staff. Would recommend

Service was good and pleasant.drink were nice.we sat outside and there is a call to maybe address the exterior.green moss growing on the woodwork.a lick of paint and wood stain wouldn't go amiss.the way it looks now, let's it down

Absolute gem! Best coffee around, fresh food and lots of it. Great atmosphere , deco is lovely to and staff are very friendly.

I am Gerry’s wife and I can confirm that I actually get a coffee from your establishment every Monday to Friday. The other Saturday was the first time I had eaten from Nine Leaves when Gerry brought a breakfast sandwich home. I can concur that the bread was stale. No one is denying you don’t get your bread delivered ‘daily’. We are simply stating it was stale when we had it. The version of events when my husband spoke to a member of staff are slightly different from what you have stated I must say. My husband was simply bringing the situation to your attention, a simple ‘sorry about that’ would have suffices. Customer service and all that!

Still a really friendly cafe, great tea and coffee and properly filled sandwiches, no scimping on filling here. It has some outdoor seating but it's not covered. There are some level access tables inside and plenty of room for those with reduced mobility. Something for everyone.

First visit with my friend, they’ve made the venue really lovely inside and it has a really cute outdoor area with a few tables. We had a serious nut allergy to tell them about and they were very reassuring and professional. I’ll definitely be recommending this place to everyone I know. Also coffee was very good quality.

A nice environment. The cake was nice but the coffee could have been a bit better. Having said that the focus here is tea!

Love the comfy couches . We had two tasty wraps and a slice of cake , music is always great ( to my taste of course )

Love this place. Fav sandwich (ever!) is beef and cheese. Lovely coffee. Friendly efficient service. Bonus is it's dog friendly. The out side space is a great asset. Highly recommended.

Great atmosphere. Crispy bacon on waffle with maple sauce - wonderful.

Have been here a lot. Was our go to place. Yet we’ll never go back. No avocados for the meals so had to choose alternatives. Cappuccino banged on table and sloshed everywhere without an apology or offer of tissues, cappuccino cup was held by servers hand right across the top of the cup: unhygienic especially in Covid times. One of us asked for gluten free bread toasted. Came un toasted and apparently couldn’t be toasted due to cross contamination and there was no more bread to make another. To top it off, the soup it came with was freezing. So the meal went wasted and all we were offered was a drink on them… which wouldn’t have come to the cost of the meal. Beyond disappointed this used to be a gem but has gone totally downhill.

Really good value and nice vibe. I had the avocado, sundried tomato, and humus wrap. I'm not sure what I'd change about it but I wasn't blown away by it. Great selection of gluten free cakes. Staff super friendly and helpful - I would have preferred it if they'd come to see how we were doing a bit more often but I'm a bit impatient/needy.

I have only recently discovered this place and I will now never go anywhere else! The choice of tea is fantastic, the homemade cakes are amazing (I've tried them all) and the prices are beyond reasonable. It's the perfect place to just sit and relax. Children and dogs are welcome and the lovely lady that serves you will also bring everything to your table.