1/5 Charlotte S. 1 year ago on Google
Booked
under
the
Wowcher
£59
1
Night
with
late
checkout,
Prosecco
and
breakfast.
-
I
was
told
in
the
phone
via
on-site
staff
when
trying
to
book
I
would
receive
an
email
within
24
hours,
received
a
response
7
days
later,
so
try
to
book
in
advance
if
you
can.
-Arrived
for
checkout
and
had
the
deluxe
room
I
believe
(jacuzzi
bath),
room
was
decorated
nice,
matching
the
vibe
of
the
hallway
however
there
were
some
odd
fixings
out
of
place,
the
bath
had
nail
varnish
scratches,
large
cobwebs
on
the
ceiling
and
the
yellow
pillow
on
the
bed
had
staining
spots
on.
(None
of
these
a
major
issue
but
I
did
expect
slightly
better)
-no
Prosecco
on
arrival,
offered
wine,
explained
dont
drink
wine
but
would
take,
never
ended
up
getting
wine(apparently
our
problem)
-late
checkout
is
12,
normal
checkout
is
11,
went
down
and
asked
what
time
mate
checkout
was
and
she
stated
“11,
can’t
do
late
checkout
as
guests
are
having
your
room
at
3”
this
is
apparently
against
hotel
policy,
but
manager
states
she
is
100%
sure
her
staff
would
not
break
this
policy
so
is
declining
any
form
of
refund
etc
-breakfast
is
2
bowls
of
cereal,
2
packaged
chocolate
pastries,
mango
orange
and
and
apple
with
some
blue
milk
and
2
youghurts.
Nice
but
again
expected
better.
Just
glad
I
only
spent
£59
on
wowcher
instead
of
the
full
amount,
the
only
silver
lining
to
the
hotel,
would
have
preferred
(and
will
be
booking
for
next
time)
a
premier
in
or
similar,
to
not
be
leaving
disappointed.
Can’t
fault
the
bloke
that
worked
the
night
and
Meg
was
lovely
on
check
in
and
during
the
day/night
and
this
review
isn’t
based
on
how
we
were
treated
by
those
members
of
staff.