Featured Reviews


Frequently mentioned in reviews: service (15) staff (14) great (13) lovely (10) drinks (9) time (9) location (6) friendly (6) table (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Concepción Codeseda R. 1 year ago on Google
    The last two times we have been, they have refused to give us a drinks menu even though they have always had one. Then the drinks were more expensive than the last time. I don't understand why they can't display their drinks prices. The service is slow and inconsistent. They need more training, especially in how to serve customers.
    5 people found this review helpful 👍

  • 5/5 Neill T. 2 years ago on Google
    A great location for a Gym and a lakeside activity centre. The staff are great and the gym is modern and clean.
    2 people found this review helpful 👍

  • 5/5 Mark 2 years ago on Google
    Such a lovely place, great accomodation, food, drinks and scenery. Staff have always been nice whenever we have been. We even held our wedding party here. Would recommend.
    2 people found this review helpful 👍

  • 3/5 Dave L. 1 year ago on Google
    We stopped by for a cup of tea. The manager was friendly and took us to our table and said someone would be over to take our order. It then took twelve minutes for someone to come over even though there was plenty of staff. As there were no menus on the tables we ordered two teas, a pot of tea arrived with one tea bag in it which made for extremely weak cups of tea. When I went to pay, the girl on the till who looked rather miserable told me it was £5 which I thought was way overpriced, and with lack of service I paid but did not leave a tip, the girl now looked fairly angry as she passed me my change, maybe because I didn't tip? But I really didn't feel I should with the service we received and the weak tea we were served.
    2 people found this review helpful 👍

  • 2/5 Victoria S. 1 year ago on Google
    Went on the first week of opening with my daughter. I had the vegan burger, it came with chips £12.50, There were hardly any chips and it was literally just a burger which wasn’t that big and this little thing of chips what was almost empty and nothing else not even a bit of lettuce, thought for the price there was very little.. took photos. The actual burger tasted good but the price and lack of food has put me off going again. Also ordered an oat latte the boy who put it on the table spilled most of it in the saucer and didn’t even offer a napkin never mind to refill the cup Disappointed.
    2 people found this review helpful 👍

  • 5/5 Ran 2 years ago on Google
    What beautiful September evening, great time out!
    1 person found this review helpful 👍

  • 5/5 Maria J. 10 months ago on Google
    We used the marine lake to hire paddleboards (£12 per hour). The staff couldn't be more helpful, and we felt very safe. It's very easy to launch, and the cafe looking out on the lake was dog friendly so everyone was happy. We lost track of time paddling, and ended up returning a ring to some children up the other end (what lovely little beaches!). As we were out longer than we should the boat came over and reminded us it was way over time, oops! Luckily, it wasn't busy! They were very nice about it, time flies when you're having fun!!
    1 person found this review helpful 👍

  • 5/5 Anita �. 10 months ago on Google
    I took my grandson and a few friends to do water sports for his birthday and had food after in the restaurant. Tracey was an amazing support helping the children get ready and make sure their life jackets fitted. Tyra from the restaurant had all the food covered and the staff were really great with 9 boisterous hungry boys. Everything was perfect because of all the staff. I highly recommend trying everything the lakeside has to offer, you won’t be disappointed
    1 person found this review helpful 👍

  • 5/5 Fenella B. 1 year ago on Google
    Cafe is a perfect stop off for a regular beach and park dog walker. It opens early including Mon/Tue when everywhere else locally seems to be closed in winter. Staff are genuinely welcoming and the setting is spacious, clean and attractive. Excellent coffee and cake, served quickly and very reasonably priced. My border collie is always welcomed and fussed over - dogs are well catered for in the cafe area - 5 stars, cheers.
    1 person found this review helpful 👍

  • 1/5 Ga C. 1 year ago on Google
    For the price u pay I would expect better quality of food, Chicken Club Sandwich was disgusting, chicken is frozen chicken thawed out stuff a little piece of Bacon which was Fatty, Lettuce was soggy and vile, my House Burger was horrible burger was dry and burnt along with the bun only good thing was the fries, would not recommend this food to anyone not even to my worse enemy....
    1 person found this review helpful 👍

  • 1/5 Jan C. 1 year ago on Google
    I was at the lakeside last night. What an absolute example of how not to run a business! We had a table booked. There was 9 of us. A few had drinks just arriving when we arrived, i had to wait 10 mins for her to come and take out drinks order, I was only having water with plenty of ice, 2 ice cubes that were almost melted. The cider came WITHOUT a glass? We asked for water for the table glasses again had to be asked for! I am so annoyed, the food was ordered, with very little choice on the menu. Salad 4 of us ordered it, you can't go wrong with that eh... Oh my word, it was awful, the chicken was not fresh, it was warm as was the bacon. And it wasn't bacon it was more like gammon, that was warm too. I assume that with the extremely poor standard of the food it was chef MIC who cooked it, microwave !I have never seen or attempted to eat such a mess. It is simply the worst food I've ever been presented with, I didn't trust It in any way! The meat had been sat in something that made it all look like a pinkish brown. With balsamic means not soaked in it! Then put in a bowl. The spice lamb had no spice! At this point I went for the manager and ask him to come to our table, which he did. And that is where things escalated! He was defensive, rude, and raised his voice to one of our ladies. When it was made crystal clear we would be reviewing all restaurants as a ladies dinner club, which we have used to support all the local restaurants post covid in Crosby! This is the worst we have been to! After I went outside to remove .myself from the tension along with 2 other ladies, he apparently did apologise, which is what he should have done 1st off. We may have been more empathetic! I was informed that he said I we don't review on trip advisor then we won't pay for the drinks. I don't give in to blackmail. So here as promised is my review. I was driving so I didn't drink. There is also apparently another menu if you know how to ask for it! The staff were miserable, unhelpful, and they all need to be trained PROPERLY! I am disgusted! And from the other review on here they've learned NOTHING! Not even tried to! My advice is if you go here, don't eat from the night time menu.it is overpriced chef MIC food.
    1 person found this review helpful 👍

  • 1/5 Sharon B. 1 year ago on Google
    First time visiting since the refurbishment had been completed. Service was friendly and efficient, failed to ask if everything was ok l, shortly after serving our food. Chicken club sandwich looked amazing when it was put on the table, the quality and taste was disgusting. The chicken tasted like frozen, boiled and was very greasy. Gem lettuce was wet and soggy. Very poor quality for the prices. I would not recommend or return again. I'd add pictures but is not giving me the option too.
    1 person found this review helpful 👍

  • 2/5 Ben S. 6 years ago on Google
    We've been here for food a few times now, and it seems to be getting consistently worse. There is now a constant standard where a full complaint cannot quite be justified, but the service is still noticeably poor. The food is good and reasonably priced, but the chips taste like microwave chips so are best avoided.
    1 person found this review helpful 👍

  • 5/5 J E. 4 years ago on Google
    Amazing 100% and a fabulous location 👏 We booked the Lakeside for our babies joint christening day. Which proved to be the most lovely day. The food was gorgeous hot barbecue served by the chefs... there was plenty for everyone - the tables all set out lovely with white linen - all spotless 👌 Libby was awesome throughout the day she looked after us making sure everything was just perfect- all the staff the chefs and planning staff Andy & Keira were all very professional. Everyone commented on how lovely The Bistro and big room was set up, and how lovely the staff were. Thank you so much especially Libby. We can’t thank you enough.
    1 person found this review helpful 👍

  • 5/5 steve h. 7 years ago on Google
    We used the facilities for our Wedding Reception/evening do and had a number of guests staying overnight, including ourselves. Terry, the Manager was incredibly helpful, his positive attitude from start to finish ensured that the whole event was a huge success. His willingness to help and provide a first class service transmitted through the whole team, everyone without exception was brilliant. Terry and staff's assistance decorating the room and surrounds ensured that the whole area was fantastic. We were very happy with it all. The rooms are great, hugely spacious and clean. In all, the service we received was first class, we were made to feel very special and the little touches provided really helped make our day. Once again thank you.
    1 person found this review helpful 👍

  • 1/5 Russ 2 years ago on Google
    Disgusting how much litter is left lying around, very disturbing . Won't bother going back.
    1 person found this review helpful 👍

  • 5/5 beki r. 2 years ago on Google
    Amazing redesign of the gym, such a lovely atmosphere and happy to be back!
    1 person found this review helpful 👍

  • 4/5 Jan M. 5 months ago on Google
    Great location for a cuppa & cake Yummy hot chocolate & blueberry muffin 😋

  • 4/5 James B. 5 years ago on Google
    Lovely place to visit on a Sunday with my two daughters. The eldest took part in a sailing activity and we all had a late breakfast afterward. Helpful staff are on hand, toilets are big enough to bring pushchairs into and sitting out in the back is great in the sun.

  • 5/5 Stephen C. 7 months ago on Google
    I have not stayed at the hotel but I sail on the lake every Sunday. I have coffee and lunch regularly. There is a great train service (Merseyrail) with regular trains to Liverpool and Southport If you’re lucky with the weather Crosby beach nearby is amazing!

  • 5/5 Kate C. 7 months ago on Google
    I arranged for my brother and his family to stay here over in August. Really great location right on the front of the lake. I met them for breakfast each morning and the food and service was 5 star. One morning we were served by Christian who was attentive and helpful. We were also served by Chloe who made a great flat white! Thank you

  • 1/5 Tony D. 1 year ago on Google
    A real shame. Nice venue and lovely setting but terrible service and low quality food. Service was very slow with no knives/forks given and missing items on the order. All very disorganised. The food was very poor. Will only have drinks in future.

  • 5/5 Glen L. 2 years ago on Google
    Spotless modern facilities. Very pleasant staff. Plenty of parking space. Wonderful lake and surroundings.

  • 5/5 natasa t. 2 years ago on Google
    Cool place. Nice activities

  • 5/5 paul m. 1 year ago on Google
    Went for a meal with my mother, and she didn't complain! It's that good. Good disability facilities as well.

  • 5/5 Rachel S. 1 year ago on Google
    We only stopped by for a drink . Definitely much better since refurbishment. Staff friendly. Dogs are welcome in the bar , which is great.

  • 5/5 Bernie M. 1 year ago on Google
    Meal very nice would recommend. staff very pleasant.

  • 5/5 Dan S. 2 years ago on Google
    Good parking, easy access to water.

  • 3/5 Suzanne P. 1 year ago on Google
    Gorgeous location and views Menu very limited Price doesn’t reflect the cooking of food or the presentation

  • 4/5 Joanne W. 1 year ago on Google
    Brilliant service clean an safe kids loved it great fun x

  • 1/5 Eddie Mc B. 2 years ago on Google
    Very difficult to access, due to building work. Maybe some other time.

  • 5/5 Jenny C. 1 year ago on Google
    Lovely lakeside lunch in the sunshine. Good food, quick service and a decent IPA. Also dog friendly 👍

  • 5/5 Lyn F. 1 year ago on Google
    Lovely setting, great cake and coffee too. Staff pleasant and helpful and a nice place to visit.

  • 1/5 Jason W. 1 year ago on Google
    The service in the cafe is just awful, just youngsters serving you without knowing what a mocha even is and the service is soooo slow. Yesterday we waited for ten minutes for two hour drinks, they weren't busy either.

  • 5/5 Nikki T. 6 years ago on Google
    Stayed over Saturday 25th November 17. I was here for a friend's birthday party which was held in the Lakeside Suite - had a really good night, food was gorgeous & the bar staff were very attentive & helpful. Loved everything about my time here. Staff extremely friendly. Received a permit which allowed me to park for free. Room/bathroom lovely & spacious & immaculate. Had the breakfast too which was fantastic, choice of full (cooked to order) English breakfast, fresh fruit salad, selection of Danish pastries, yogurts, cereal, toast & pieces of fruit - not forgetting tea, coffee, orange or Apple juice. Will definitely be staying here again!! A*****

  • 5/5 Sue S. 1 year ago on Google
    Fab food and service last night. Food is always gorgeous.

  • 5/5 helen l. 7 years ago on Google
    Food was gorgeous as usual and the staff and service were perfect...... The location is ideal for families with a large play area, crab fishing equipment is also available and lots of fun for all!!! The walk around the marina is lovely and walking further up the beach is fantastic on a sunny day - any day really so long as you plan and bring the right clothing and footwear..... We have been in the rain before with waterproof clothes and wellies!!! The sculptures on the beach are beautiful and breathtaking A really worthwhile place to visit just on our doorstep


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