The staff is very nice and professional. The locker and bathroom are clean. I favorite is The steam room, but is very dirty there’s rusted stain dripping coming down the wall and it looks like it’s been there for months and someone must’ve brushed their teeth because there’s toothpaste all over one side of the wall and it was there for weeks. I wanted to bring attention to the staff but I don’t want them to think I’m rude. I wish they clean it thoroughly daily or at least once a week.

They continued to bill after cancelling and telling me via written communication that they would not charge after a certain date. My credit card filed then as fraud and refunded. Just make sure you use a credit when singing up with these guys. Gym is great, but they won’t cancel your membership..even if you call, email, and go in person

It's 40$ a month and it has everything planet fitness has except it has a sauna.(which always smells bad). -I respect that this establishment has a childcare facility but the drinking water is not filtered - bathrooms tend to be kind of dirty there's no machine washing enforcement -it's very expensive. -The water is $3 and once you need a refill you have to taste the very odd tasting tap water. I have to get water from Dunkin' donuts and I use the cup to constantly refill the water and the ice makes it taste normal. -once you first start this gym you will meet with a salesperson that tries to upsell different versions of a membership and they constantly try to push training and nutrition advice onto you when you don't need it you just you can just watch a bunch of YouTube videos for that stuff. Nutrition is very simple All you have to do is just eat vegetables /seeds and avoid sugar / carbs ,also drink plenty of water That's it. -You can replace the personal training with a couple of YouTube videos from Chloe Ting or blogilates. -I don't support their constant attempt at trying to monetize a person's well-being so that's why I'm writing this review and roasting this establishment like hot beans. -this place is very small and it's always very crowded and sometimes I feel like it's pointless to go to because every machine is always taken and there's always a couple men who won't wipe the stank off the machines after using them. -I was also once told by one of the workers here that cardio doesn't do anything and that it just burns calories and it's a complete lie because there's a million benefits to running and that really upset me because it stopped me from being healthy for a very long time because I was thinking about what he said, running is very important and if you were told the same thing don't listen to him you can read a spark by John J ratey to find out what running does for the brain. Once I stopped running like he said I gained weight and became very depressed. -this place isn't really that bad but I've gone to so many gyms in my life for so many years and there's just too many flaws to be overlooked so I thought I just mentioned all of them within this review and I hope that you find them helpful.

I would simply like to warn people who are thinking of signing up with this gym company. Once you sign papers, you are locked in to a monthly payment with no trial period. I did believing I had 29 days to see if it was appropriate. My surgeon said no, so I contacted the company to cancel it and stated why. They will only cancel if you have a written, on letterhead note, from your doctor. Realize I discovered this shortly (a week?) After signing up. No grace period at all. In fact the person on the phone said it's safer to find a place that offers a month by month plan. I totally agree. There is a zero leniency contract. I'd be curious what laws this would be covered by in MA. I won't recommend this company by any means. Had they been mire understanding, I'd look again. But not now. And I did get a letter. Just hope it meets their time frame! I see that the owner said I have a 30 day money back guarantee. Not so!! They will be charging me for a month at the end if this month!! I only had 3 days to cancel according to the company that finances them.

Great gym with a ton of equipment, yoga studio, cycling studio, and much more. Staff is awesome and super helpful. I use a personal trainer, Logan, and he is awesome. Highly suggest this gym if you are looking for a great place to work out. They have a staff that just focuses on keeping the place clean and they do a great job. Keep up the good work.

VERY DISHONEST GYM!! Do not sign anything without reading the full document. They continue to bill you even after you cancel. There new month to month policy is not truly a no commitment if you read the agreement. They also like to have you sign on the electronic line without even showing you a document! BE CAREFUL. The gym was okay but not very clean even though they think it is. Well they aren’t the one using it everyday lol! Would not come back

Staff was very welcoming and helpful. Gym always seems to look spotless and everyone does their part to help keep it that way. Culture felt amazing if you are serious about lifting or even just getting started. They had some machines I have never used before that I was able to work into my routine. Locker rooms have plenty of space and privacy. Overall a great gym that I see myself going to for a long time.

Definitely would recommend this gym to anyone in the area. The staff was amazing, and the gym seemed to very clean and well kept. My first time going was during a busy time of day, but I was still able to get all workouts done with no issues. 10/10

I have had the best experience at Best Fitness. It is the cleanest gym I have been in and I love how I get access to all the locations. They have a huge variety of equipment and everything I need. The staff is awesome and super friendly. Blows any other gym I’ve been to out of the water for sure

Great place to workout! The staff are very welcoming and are eager to help you reach your fitness goals. I was able to make a 4 month transformation once i started personal training. Highly recommend this location!

Okay hear me out! This gym has changed significantly from 10 years ago. they have a brand new cycling studio, group exercise room, childcare facility, and a large weight room. They have way more to offer then they did before. with that they are still missing a few things that could have made it 10/10 for me. For example the water refill station could be updated and some of the weights could be updated as well. (now i’m just being picky) But as far as everything else Best Fitness in chelmsford is a great location for fitness and has an environment that gets you excited to work out! Plus staff is super friendly and at your disposal to help you!

I've been going to this gym for a little over 6 months, and have had good experiences. The trainers and staff are all nice, the equipment, floors, and locker rooms are all clean. It gets a little crowded at times but it's a good gym so it's what I would expect.

Shout out to my favorite trainer Mike! He has taught me so much. Things I thought I couldn’t do, I have accomplished! This has been the most positive and rewarding experience I have ever had in a gym setting. Thank you my friend for all your help and positive vibes training me. As I continue on my journey with weight training and healthier food choices, I will strive harder to achieve all my goals. And I know you are always available for questions.

Horrible customer care, I moved AND was injured to an extent where I was unable to utilize my membership. Refused to assist me with a cancellation, forwarded me to a separate billing company who bounced me back and forth to the gym and the agreement that I would have to buy out. I have attempted to cancel my membership for 15 months now.... What kind of a scam is a TWO YEAR contract at a gym that refuses to help you anyways?!?

Excellent customer service, friendly staff, and great facility. Joey was personally very helpful with membership questions and concerns. Would highly recommend this gym.

I work out on my own, so my interaction with the staff is limited. They have always been warm and friendly.Not just a few, all of them! And whenever I lose or leave something behind, it always shows up at the front desk! A five star good vibe! ;-)

Absolutely horrible gym, wouldn’t recommend for any female young adults. Gym is completely full most of the time by high school kids and others, welcoming and kind staff consist of 2-3 employees, and HORRENDOUS customer service. Have been a member since November 2022, I was 16 and my sister signed me up and my Mother paid for it for 3 months, after that I was in debt $900 to the gym, in high school, and only working part-time. Also mentioning I didn’t get an email of this debt until it accumulated to $900. Completely unaffordable, AND they do not disclaim their cancellation and refund policies while signing up in-person. I moved this month and have been calling amidst of working 60 hour weeks as well as moving and cannot afford to drive 80 minutes to hand a copy of my lease off. My only solution to actually pay the rest of my bills with this gym payment still going through this week was to pull from my LIFE savings and pay my bills early, and order a NEW DEBIT CARD. Revolted by every phone call transferred to after the physical club. EDIT: I’m not apologetic at all, imagine being under 18 and unknowing of an almost $1000 debt. Surreal. Only got it cleared because of Black Friday.

I originally had given 5 stars. I've been a memeber for a while now. Definitely not a welcoming atmosphere! Good equipment plenty of space to workout. The greeting or lack of... at the front makes it or breaks it for me and when they can't stop whatever conversation to politely say good morning afternoon etc. Def don't feel welcome and deserving of my membership. There's only 2 members of their staff that are warm and welcoming love them good guys but overall not an atmosphere that I'm considering staying in.

Have been going to this gym since it opened back up after the pandemic. They keep it pretty clean and there's a plethora of machines & weights. My only gripe is the gym etiquette amongst the boys & men at this place. It's impolite to hijack 2 stations in a busy gym and if you happen to get on one that was "taken", but there's ZERO evidence of that, how the men & boys at this place tell you it is makes you think they were just released from prison, raised by gorillas or just exited a deserted island. It behooves this gym, to regularly send out texts that remind members (especially the men/boys) of the need to practice proper gym etiquette and not talk to women like they were raised in abusive households. Go to therapy if you did, the gym will not heal this part of your soul.

I use this gym anytime I’m in the Lowell Chelmsford area for a few days/weeks at a time. It is a great location with a lot of different equipment to use to get the best out of your workouts. The staff has always been friendly and accommodating to different membership/access needs. It is a huge space as well so rarely do I feel like there isn’t enough room to get your work in. Definitely worth checking out! Overall great facility!

This gym is a very great gym with good equipments ! All the staffs are friendly and great trainers !

Love that they have the Kidz Club. My main reason for picking this gym. My kids love going in and spending time with the staff. My youngest son absolutely adores Abby. My trainer Rita Melo has been amazing! She is patient, attentive and knowledgeable. Rita has taught and motivated me so much these last couple of months. Definitely recommend this gym. The staff are friendly and are always willing to help. Thank you!

Joining best fitness changed my life. The support group and the trainers go out of their way to help you. I have been working out here for 5 years and love the support and motivation.

Michael the GM gave me and my girlfriend a phenomenal member experience on a day pass. If you're in the area, I highly recommend this gym for either a day pass or monthly membership. If I lived closer I would join in a heartbeat.

A few years back, I was looking for a gym that could provide one-one-one to my special needs daughter, as I wanted her to build strength and have the opportunity to try a new experience. The team at Best Fitness was incredible, they opened us with open arms, and worked hard to understand her needs, and pair her with a great trainer. Andy, was so patient with her, but also pushed her to do the best she could do - it was amazing. He had Amanda doing a wide range of things, lifting weights, lots of the strength exercise machines and cardio. She loved going and I could see it really increased her confidence. We had to stop when the pandemic started due to her health risks, and Best Fitness was incredibly accommodating. I would highly recommend them to anyone!