1/5 Tina R. 3 years ago on Google
I
had
turned
up
at
9am
without
an
appointment
and
spoke
to
the
younger
receptionist
whom
explained
that
they
were
booked
until
later
in
the
afternoon,
however
given
I
was
there
and
I
had
a
full
bladder
she
would
squeeze
me
in
because
someone
was
running
late
to
their
appointment.
I
was
asked
to
sit
down
and
it
should
not
be
too
long
until
I
would
be
called.
(appreciative
to
be
seen
without
an
appointment)
40
minutes
later
with
a
full
bladder
I
was
quite
uncomfortable,
I
approached
the
desk
to
speak
to
the
receptionist,
she
was
on
the
phone
and
another
receptionist
spoke
to
me
in
an
abrupt
manner.
She
was
not
discreet
and
explained
that
I
did
not
have
an
appointment
and
that
they
would
be
squeezing
me
in.
I
calmly
explained
that
I
was
very
uncomfortable
and
that
I
was
under
the
impression
that
I
was
next
to
be
seen,
as
the
other
receptionist
told
me
that
if
the
other
patient
did
not
make
his
appointment,
I
would
then
be
slotted
in,
take
a
seat
it
will
not
be
long.
I
also
added
that
it
had
not
been
communicated
with
me.
She
showed
me
no
sympathy
and
said
that
I
could
use
the
toilet
to
relieve
myself.
I
then
returned
to
my
seat.
I
was
quite
embarrassed
by
the
way
this
woman
spoke
to
me
and
I
found
that
she
was
not
very
friendly
to
begin
with
therefore,
I
returned
to
the
reception
to
speak
with
the
original
receptionist
and
asked
how
long
it
would
be,
she
then
responds
with
"
Oh,
yeah
we
will
be
squeezing
you
in
and
I
don't
know
how
long
it
will
be
but
I
can
check
if
another
location
can
see
you".
I
told
her
that
I
was
not
happy
with
that.
I
also
said
that
it
would
have
been
nice
had
she
communicated
that
with
me
40
minutes
prior,
rather
than
tell
me
to
take
a
seat
and
wait.
She
was
clearly
instructed
by
the
other
receptionist
to
tell
me
they
no
longer
had
any
appointments.
There
was
no
apology
for
not
communicating
with
me
or
solution
for
the
fact
that
I
was
sitting
there
waiting
to
be
seen
because
of
how
I
was
instructed.
My
issue
was
not
that
I
had
to
wait,
it
was
the
manner
I
was
spoken
to
and
the
lack
of
communication.
The
only
reason
I
felt
it
was
necessary
to
write
a
negative
review
is
because
in
an
industry
where
you
need
to
show
great
compassion
and
empathy
and
make
people
feel
at
ease
these
two
staff
members
did
not
demonstrate
it
at
all.
I
am
not
writing
a
review
on
the
practitioners
as
that
would
be
unfair
because
I
did
not
get
to
see
anyone.
I
was
seen
by
a
clinic
that
does
not
bulk
bill
and
was
treated
the
way
I
should
be
treated,
with
respect.
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