1/5 christal l. 9 months ago on Google
I’m
coming
in
here
to
be
level-headed
and
not
allow
my
emotions
to
take
the
best
of
my
judgment.
I’d
gifted
my
husband
a
“diamond
facial
glow”
at
Renew
Wellness
and
Aesthetics
in
Nicols
Hills,
OK
bc
I
enjoyed
my
experience
with
their
master
aesthetician.
Abbey,
their
receptionist
was
the
one
who
assisted
with
the
transaction,
which
I
asked
prior
to
purchasing
the
gift
card
to
apply
the
amount
($125)
to
what
their
“men’s
version”
of
the
diamond
glow
was
(bc
my
husband
is
a
black
man
with
coarse
facial
hair)
to
their
“women’s
diamond
glow”
(which
is
around
$250-$300)
and
whatever
add-ons
my
husband
wanted
to
do
during
his
facial,
he
would
pay
the
extra
or
remaining
balance
on
his
own.
Fast
forward
to
yesterday,
my
husband
appt
was
at
11
a.m.
He
arrived
10
minutes
early
to
fill
out
paperwork.
By
11:30
a.m.
(on
the
dot),
I
received
a
phone
call
from
my
husband
telling
me
that
his
facial
was
over.
I
was
confused
bc
I
was
under
the
impression
that
that
entire
facial
service
was
an
hour
long
which
in
his
case,
lasted
less
than
30
min.
I
called
to
get
clarification
on
what
the
“diamond
glow
facial”
for
men
intel
bc
he
felt
that
the
whole
experience
was
completely
rushed
and
subsequently
felt
he
was
displaced
in
a
“high-end/luxury”
spa.
The
receptionist
Abbey,
whom
I
was
interacting
with
through
this
whole
situation,
proceeded
to
tell
me
that
my
husband
received
a
45-minute
facial
and
that
he
was
given
an
extra
15
min
for
his
facial
bc
he
was
a
new
client.
A
COMPLETE
BOLD
FACE
LIE
(I
have
proof
to
show
that
I
called
them
at
11:32
a.m.
after
getting
off
the
phone
with
my
husband)
HOW
DID
HE
RECEIVE
AN
EXTRA
15
MINs
WHEN
HIS
APPT
STARTED
AT
11
AND
ENDED
BEFORE
11:30?!?!
Someone,
PLEASE
explain
to
me
how
this
makes
sense?!
Due
to
this
interaction,
I
became
more
irate
and
disturbed,
then
started
to
think
to
myself,
“Was
he
rushed
off
bc
he's
BLACK
(note:
their
entire
staff
is
predominately
white)
and
didn't
feel
the
need
to
or
apply
their
expertise
on
the
things
he
might
need
during
his
facial?!
In
addition,
not
offer
different
services
to
add
on
so
he
can
feel
like
he's
receiving
a
luxury
facial?!”
I
understand
if
there
is
a
miscommunication
on
the
services
he
was
receiving
but
telling
me/us
we
are
lying
and
then
not
providing
the
quality
experience
I
had
received
when
I
had
my
services
done
is
very
unsettling
and
upsetting.
I
expressed
my
feelings
to
Abbey
and
she
“assured
me”
his
RACE
had
nothing
to
do
with
the
service
he
was
given
and
that
she
would
talk
to
her
supervisor
to
rectify
the
situation,
which
I
was
at
this
point
completely
put
off
by
everything
and
that
I
didn’t
want
nor
need
anything
from
them.
To
me,
I
felt
the
damage
had
been
done.
Feelings
are
altered
and
difficult
to
reverse.
Abbey
shared
with
her
supervisor
the
distaste
thoughts
and
feelings
I
had
due
to
my
husband’s
experience
and
they
had
the
nerve
and
audacity
to
offer
the
same
diamond
facial
in
the
next
6-8
weeks
but
for
a
“full
hour-long
service”
AND
still
having
to
pay
the
$125!!
THIS
is
their
way
of
rectifying
the
whole
situation.
NO
THANK
YOU!
I
respectfully
declined
their
offer
bc
I
will
NEVER
support
a
place
that
handled
this
situation
as
they
did
as
well
as
make
their
POC/Black
clients
feel
“tolerable”,
displaced,
and
unwanted.
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