Best Western image

Best Western

Hotel

Laid-back rooms & suites in a simple hotel offering free hot breakfast & Wi-Fi, plus an indoor pool. People often mention room, hotel, stay, clean, desk, pool, front, night, floor, breakfast,


Address

7447 Convention Blvd, Warren, MI 48092, United States

Website

www.bestwestern.com

Contact

+1 586-977-7270

Price rating

$82/night

Rating on Google Maps

3.70 (600 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (44) hotel (31) stay (30) clean (27) desk (24) pool (24) front (22) night (17) floor (16) breakfast (16)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 ryan g. 6 months ago on Google • 5 reviews
    We were scared. The other guests appear to be very sketchy and possibly homeless. It smelled like weed as soon as you walk in. Then when we got to the third floor it smelled like an ashtray mixed with mould. Enter our room which smells like smoke. I call front desk to ask if I can have a non smoking room, he said all of them are, I said can I have a different room that doesn’t smell as much like smoke. We had a baby with us and I’m pregnant. The pool was overcrowded, rude kids, pool needs a better cleaning. Chlorine burns your eyes. Man at front desk is great and nice and only part that was good. Breakfast was kinda gross except the waffles. I wouldn’t stay here again if you paid me
    2 people found this review helpful 👍

  • 1/5 leroi j. 6 months ago on Google • 133 reviews
    What ever you don't stay here the over charge you and have worse lying girl at the front desk. I have never been so Insulted in my life as a veteran the young lady was rude because I left a review with best western that they had bed bugs and Roaches. She confronted me at check out about the review. Why and how she knew it was me I don't know but this should not be tolerated in customer service. I will never stay at any best western again period 💯 stains in the rug people slamming doors all-night.
    1 person found this review helpful 👍

  • 1/5 Allison T. 6 months ago on Google
    Extremely disappointing, not at all like pictures and descriptions make it sound. It was unsafe. Very ghetto stuff definitely going on at that hotel. Room had mold. Large gross wet spot on the floor. Couch in room was filthy. Whole place smelt like weed and just dirty. Elevator made awful sounds. Unruly kids all over being loud and rude. Parking lot was completely unsafe, large party in the parking lot, passing food through the window of the rooms on the ground floor. Location was okay. Breakfast was not great, 2 waffle irons that had children constantly at them, and hogging everything that came out with no parents or supervision. Overall we did not enjoy our stay. Wish we would have stayed elsewhere.
    2 people found this review helpful 👍

  • 2/5 Montisola H. 7 months ago on Google
    Pool chlorine burn your eyes at entrance, breakfast was subpar, staff was a mixed bag of fun with the exception of maybe 2 extremely rude especially housekeeping service. I had a 2day stay and requested clean towels after returning my dirty ones to be met with a housekeeper telling me they don’t have any and I asked how do I get clean towels she said she doesn’t work at this hotel she can’t help me all while on the floor with a cart that is unprofessional and unacceptable response and behavior. Supervisor was on the floor and walked away.I won’t be returning. Please advise management not to threaten minors with calling the police and proper procedures for addressing policy violations with an adult in a respectful manner and tone. Staff training on customer service is strongly advised. If they continue it will surely lead to a lawsuit or violence. The front desk Sam threatened me and my son with calling the police not for breaking the law but for my son outside of the room after 10.
    2 people found this review helpful 👍

  • 5/5 saad m. 1 year ago on Google
    Nice place, clean room, the pool is really fun for family and one hour adults privacy. The breakfast is really delicious. More over the hospitality of people from the manager mahir, he is super nice and the front desk Noor. I really recommend you to visit this hotel.
    2 people found this review helpful 👍

  • 1/5 jason b. 2 years ago on Google
    If you are looking for a clean room look elsewhere. We stayed one night because we extended our trip an extra day at the last minute. With all the hotel options available, We would never stay here again and we don’t recommend you stay here either. These folks just aren’t maintaining their rooms. The room appeared to have brand new towels but the bathroom was not clean, the tile floors are sticky and the window curtains have heavy stains from prior guests. The same dirty wet rag was used to wipe down every surface in the room. I scrubbed dried up ketchup off the nightstand. A roach crawled along the floor in the bathroom this morning. The only upside is that the room was pretty quiet and a decent size but sorry, bugs and the lack of it being clean doesn’t make up for it. Total thumbs down!
    1 person found this review helpful 👍

  • 1/5 ghita r. 5 months ago on Google
    Scary to stay here slept two hours due to the all night activity and bad smell, had to hold our breath from the elevator to the room every time on third floor it seems like people live here full time and cooking and burning stuff, many rooms had garbage bags outside their doors from when we got there until the next day when we left. Alot of activity going on outside cars creeping through the parking idling and then leaving, people just sitting around smoking weed right at the front door and looking at us weird 😳 I'm sorry but this looks more like an homeless shelter or a refugee housing most people seem to be at home here and not a one night stay n' leave kind of people. Gym and pool were locked and the room card could not open them unless you ask the front desk to open, breakfast was good but again alot of hungry people and the poor ladies couldn't make food as fast as it was taken. Choose here because of the low price but leson learned pay a little more and avoid the nightmare.
    1 person found this review helpful 👍

  • 4/5 Katrin R. 1 year ago on Google
    The room was spacious, bed was very comfortable, and the breakfast was awesome! Lots to choose from! However the shower curtain rod was bent and needs to be fixed. The front desk foreign lady came on a little strong about being in pool area before it was open. She could have handled it a little nicer. "Like I am sorry the pool area is closed and we just put chemicals in the pool that maybe strong, so could you please come back at 10 when it is open?"
    1 person found this review helpful 👍

  • 1/5 kendall a. 11 months ago on Google
    Paid extra for a room with a jetted tub for mine and my husbands anniversary. Checked in to our room and it was just a regular king size suite with no jacuzzi. I went down to the front desk and showed them our confirmation email and was told that all the jacuzzi rooms were sold out. Not offered any compensation for their mistake, just told that we were out of luck and there was nothing they could do. Will NEVER visit again.
    1 person found this review helpful 👍

  • 1/5 Haitham Al K. 9 months ago on Google
    The hotel pictures and details advertised are completely fake and misleading. This hotel is horrible........ stay away.... was unsafe to stay there. Lots of people are just looking weird at you.... tons of kids and pool was full all tge time.... the entire first floor was wet for three days we stayed due to peple getting into the pool and leave with thier clothes wet. Elevator and room smells disgusting.... fire alarm had low battery and was making a terrified noise for the entire night, when I called tge receptionist, she said I have to wait the maintenance guy like an hour and then they never show up. Entire night with no sleep. The room was disgusting and dirty. Bugs and 🪰 were in the room. The receptionist was rude on the night of june 22nd when I asked him for extra towels, and he said I should ask in the morning...... I will report to BBB as well.
    1 person found this review helpful 👍

  • 5/5 John R. 9 months ago on Google
    We were really impreesed! We had an elderly special needs relative with us, staff was very friendly! The custodian Mike, informed us going to the pool, that there were lots of kids playing, and if we waited an hour, it was adults only, which was awesome! Front desk ladies were helpful with our questions, and we will definitely recommend
    1 person found this review helpful 👍

  • 3/5 Jennifer W. 1 year ago on Google
    The first time we stayed here was great. This time, however, was disappointing. The room was mostly clean but someone on the floor was smoking Marijuana and the whole floor smelled like skunk. It permeated everything and gave us headaches. Calling the front desk was fruitless, we were merely I formed it was a no smoking hotel....well duh. Obviously someone was not obeying the non smoking rule but from desk staff did not care. There were kids screaming on our floor until after midnight and using the hot tub was impossible as there was a HUGE party with dozens of kids running wild in the pool and hot tub. We saw only 2 adults for 20-30 kids, and again the front desk ignored the issue. Breakfast was okay. Just a disappointing stay compared to previously.
    1 person found this review helpful 👍

  • 1/5 Antanasia H. 3 months ago on Google • 3 reviews New
    I do not recommend this hotel in the slightest. It’s too many others surrounding this one to settle for such a terrible placement. I hadn’t even been in my room for ten minutes when i opened the door to go get ice and the woman passing me in the hallway notified me they had just switched her room because she found bed bugs in her original room. After that I was already on edge and it didn’t help that when i looked in the corner of the room on the ceiling And saw black that i couldn’t tell was mold or not. My guest went to the front desk to buy snacks and was told next time they have to come to our room, they’ll be sending security which had us baffled because they hadn’t been down a first time at all. Then later we were PLAYING CARDS with the tv off when they came back and threatened to kick us out again. I don’t know if they were hearing someone else and got us mixed up but I feel the front desk handled it rudely, and blatantly had an attitude. He had multiple smart and sarcastic remarks he made as well.

  • 1/5 Rastin H. 2 years ago on Google
    Unfortunately after long driving I endup with this nightmare, the front desk was nice but the room was dirty , blood in floor, there was bedbugs hit me, can't sleep all night. Not recommended at all

  • 1/5 Chiquita J. 2 years ago on Google
    I truly feel like I was catfishes by this hotel because the pictures on Expedia were decent but when I walked in the hotel room, I was immediately disgusted by the strong smoke smell and the upkeep in the room. I found it weird that we asked for the privacy please door sign but during the night it was removed and when we asked for another one they refused to give us one. I wouldn’t recommend this hotel to anyone. People were running in the hallway making it difficult to sleep peacefully at night. We shorten our days because we couldn’t stay in at this hotel any long because it was just extremely frustrating experience.

  • 1/5 Kamarin 1. 2 years ago on Google
    This hotel was the worst hotel i have ever stayed at when i got to the pool the pool water was as dirty as can be, the hot tub had dirty bubbles coming out of it, and also when i went to lay down i saw dry old pee stains and the mattresses were so dirty i called to ask for a new room and when i got there it was a roach so i demanded for a refund so my kids were there and the security guards threatened to call the police so we just left without any refund. I would not recommend anyone to stay there.

  • 5/5 Tony E. 4 months ago on Google
    I manages a hotel myself I have never seeing great hotel will maintained amazing friendly staff clean room i enjoyed very much the breakfast and the indoor pool. I will defiantly be back in the near future.

  • 3/5 Ze Z. 4 months ago on Google
    $130 a night and has bed bugs. Advised front desk and showed pictures below her reply was they have a company that sprays the rooms and why didn’t I come to them when I first noticed it. No apology no empathy shown whatsoever.

  • 4/5 Trophy R. 5 months ago on Google
    Booked handicap accessible room. They put us on second floor with a broken elevator. I had to scoot down stairs on my behind as I cannot negotiate stairs very well. It was humiliating and front desk didn't seem to care nor was anything offered for my dilemma to make ammends for my trouble

  • 4/5 Kc C. 2 years ago on Google
    Very happy with our stay. Got 2 rooms, both were clean and fully stocked. Beds, pillows, blankets, couch were all comfortable and in good condition. I would have given 5 stars but the hot tub in the pool area was taken over by kids and the night time receptionist had a attitude, we just needed a key because little did we know if you put the key near your phone it deactivates it or something.

  • 3/5 Brittany B. 2 years ago on Google
    -1 Star for the smell of smoke really bad in hallways even though they claim to be a non-smoking hotel -1 Star for the BLOOD stains they tried to clean up in my room. Someone definitely died in here or was seriously hurt. No way this can be claimed as juice as the stains were all over the floor and the curtains The pool and hot tub spa must have been added on after hotel was built because peoples actually hotel windows creep into the pool area making for uncomfortable hot tub relaxation The breakfast was amazing lots of options The bed was extremely comfy The staff was friendly and helpful

  • 5/5 Ms. M. 2 years ago on Google
    I recommend it if you are on a budget but want comfortable and clean rooms. Also, the pool and hot tub are not that big. They serve continental breakfast. The staff was decent.

  • 4/5 Srujal P. 1 year ago on Google
    I checked in because I couldn't check in Days Inn in front of this hotel Rooms are clean, staff is friendly, breakfast is OK, The only problem I found is service, they didn't provide water in rooms you have to buy from the front desk. And they will not provide room service like if you want a towel etc you have to go to the front desk. The pool is clean and the spa is good.

  • 5/5 Savannah Skye Y. 9 months ago on Google
    We were having trouble with the WiFi, and we’re considering moving hotels becuase of it, but Bob helped us out and set up a brand new access point on the second floor! Everyone was incredibly nice, the room was clean, and the pool was great!

  • 4/5 Kristina K. 1 year ago on Google
    Hotel was nice and clean. Scheduled pool time, not sure how difficult that would've been as we opted to skip that. Flooring/decor suggests this is an older hotel that hasn't seen an update in a little while, but I'm not sure if that's true. Check in was easy enough and the location was good.

  • 5/5 The KRD B. 1 year ago on Google
    This Best Western was a life saver for my family this weekend!! We traveled from our home in Alabama unaware that we would arrive to our destination at checkout time and we had not made prior reservations for lodging. We called around to almost 8 or more places and the staff at this location stepped in and welcomed us with no issues. The establishment was clean and comfortable and everyone went above and beyond for us. This will be my chosen location whenever I am in this area. Thank you all!!

  • 5/5 Peachy S. 1 year ago on Google
    Very nice, comfortable and i love their breakfast, they have morning specials that include a type of meat and eggs. Staff was nice once they saw me/us for a few days. My room was clean and besides making one noise complaint for the upstairs neighbors over the weekend, i would stay here again. Pool and gym seemed clean though i never went. Was cozy, but still modern in a way that made me satisfied. Also can i just say the amenities were quite fancy in comparison to previous hotels and i loved the way i could control the air conditioner from the wall. Simple and sleek. Oh! And i cannot stress how much i loved the little pond with lil fish in it, they looked well taken care of too. Also i quite enjoyed how open the vending corner was, you put money on the counter, and take what you pay for! I've stayed in this area before, so location was convenient with Walmart and McDonald's close by.

  • 5/5 Michael G. 9 months ago on Google
    I have been staying here weekly, sometimes twice a week for over a year. The staff has always been kind and courteous. The rooms have been clean and ready for me when I arrive. I appreciate the effort they put forward to insure a great stay every time.

  • 4/5 Valerie E. 1 year ago on Google
    Very clean hotel. Breakfast was really good, beds very comfortable. I only have 2 negative comments.... #1 is the hours of the pool 10am-10pm. We didn't even get to use the pool because of the hours. #2 was that we didn't have pillows for the pull out couch and were told they didn't have any.

  • 1/5 Amy M. 1 year ago on Google
    This was the worst hotel stay we have had as a family. A party was happening in the hallway, still going strong at 11pm, and management allowed it despite the crazy level of noise - screaming, singing, kids running down the hall banging walls. We moved rooms which was no better. And this photo shows how clean our room was - this was plainly visible next to the bed, gross.

  • 3/5 Nataliya D. 1 year ago on Google
    When we walked in for a check in we weren't greeted as what I'm used to. It seamed like we bothered those 2 ladies with our presence, we were super nice but didn't get that back. That's the 1st impression. We got a room with the balcony as we like to spend time outside, smell of weed is everywhere. There was 2 chairs on the balcony but no table, I called and asked for it, we were leaving for the concert that evening and we we came back the table was on the balcony, the do not disturb sign wasn't in the room for some reason, so I guess they enter whether you want it or not. Pretty big room overall, carpet is very stained. Quality of the TV is terrible, can't watch it! Breakfast is only 6am to 9 am, so we didn't get to try it, so can't comment on that. So, for 1 night if you need a place to stay it was ok, but there is many hotels in the area, I am sure you can find something better!

  • 5/5 Kerrie M. 1 year ago on Google
    Giving this hotel 5 stars for their staff and manager. We were in town for a funeral and had a six hour drive to the hotel. Unfortunately they had some horrible guests on the 3rd floor who caused damage, were awful to the staff, and were fighting all night in the hallway. They were removed the next day and the following night was peaceful. Staff was great, continental breakfast was great, and location was clean. Will stay again if in the area.

  • 1/5 Jeffrey S. 1 year ago on Google
    I have stayed at this motel by choice for many many nights over the past 2 years thus earning diamond select status from this location exclusively. The staff has been nothing short of professional until today. This morning I had no choice but to catch an early flight out so I gathered my belongings and headed downstairs, the front desk clerk was upbeat and positive and even wished me a great rest of my day! Then I made my way to the breakfast lounge to grab my usual, 2 yogurts. There is where my experience was unmatched like never before… the lounge host was nothing short of unprofessional in loudly advising me that breakfast doesn’t start til 6 am! I replied, “sorry and put the yogurts back.” She said, “NO go ahead and take them, just wished you had asked.” Well let me share some professional advice, I was taught not to interrupt someone on the phone, so I politely helped myself. Lesson learned for both parties, your guests do have choices! Pic of what time I disturbed her, never again.

  • 1/5 Crystal S. 1 year ago on Google
    Regarding our stay, this was probably the least pleased stay I’ve had at this hotel, we had bugs in our room, my key card had to be reset every night, and the noise was unbelievable, not to mention the police were outside our window twice in one night on Friday, little kids running up and down the hall all hours of the night. Even hat to take our alarm clock to the front desk as there were bugs crawling in and out of it,I have never had a bad experience at this hotel, and I’m questioning if I will come back, maybe it was just a bad weekend to stay with the holiday. Not a happy customer and I’m usually not one to complain about hotels

  • 5/5 Hom N. 1 year ago on Google
    Staff is always friendly, amenities refreshed and kept clean. I used to come to this hotel 10 years ago and it was good back then. now its better. there are many hotels at different quality levels in this area, but in most cases you get what you pay for, but here you get a bit more.

  • 5/5 Harriet K. 1 year ago on Google
    We were impressed from the beginning to the end of our stay. Front desk staff was great both at check-in and check out. The breakfast lady was awesome and there were several food selections, both hot and cold. The room was exceptional and very clean. The lobby was beautifully decorated for the holidays. A bonus: The location was within a mile of our destination. I would definitely book here again. Thank you for a great experience.

  • 5/5 Flora B. 5 months ago on Google • 1 review
    From the moment I arrived, I was greeted with warmth and professionalism by the staff and it really set the tone for the whole stay. The hotel's location is nothing short of perfect, it is close by many spots!! The room was comfy and clean. The breakfast was yummy!!! I'd totally come back again!
    1 person found this review helpful 👍

  • 5/5 Amber C. 5 months ago on Google • 1 review
    We had a great stay at this hotel! The staff was nice and friendly. Room was very clean and stocked well with towels. We had a great night's sleep and were able to enjoy a wonderful breakfast in the morning. We will definitely stay here again when we are in town.
    1 person found this review helpful 👍

  • 2/5 • Oreo Bunnie �. 2 months ago on Google • 1 review New
    Room is kinda decent for the price but carpet is nasty and has many holes and the mattress a lot of stains and the fridge in the room keeps falling out when u go to open. The front desk lady is extremely rude, we have an Autistic kid with us, he had a little melt down as Autistic children and the lady said to another family checking in, what is wrong with children these days, extremely unprofessional. She was super nasty. Do not stay here. The pool room has weaves and hair all over, the chlorine smell is strong it burns your throat. I will never stay here ever again.
    1 person found this review helpful 👍

  • 5/5 Afnan H. 4 months ago on Google • 1 review
    Great place to stay, very clean and accommodating. Amazing staff very friendly and took care of all our needs. Great breakfast lots of options to pick from. Location is great, close to everything you need!

  • 2/5 Leah B. 2 months ago on Google • 2 reviews New
    I was looking to book a new hotel for a few days for my kids and I while my furnance was broke and couldn’t get fixed until Monday. I was on an site and in the fine print it said “cash deposit: $100” I called this hotel BEFORE booking to get clarity on the deposit. I was told that if I was to pay with cash, I would be charged a $100 deposit, but if I booked online with my card, they would keep my card on file. I then went ahead and booked the room for the next day. Show up the next day being told I needed a deposit either way and I just didn’t have it. Lady at the desk was not helpful or caring. Already spending over $500 alone on hotels that week, it just wasn’t in the budget. Very upset about the misinformation and left me scrambling for new arrangements while waiting days for a refund.


Call +1 586-977-7270 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Free breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Indoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Kid-friendly
    • ✓ Hot tub
    • ✓ Fitness center
    • ✓ Golf course
    • ✓ Smoke-free
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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