3/5 EZ 4 months ago on Google • 83 reviews
I
have
mixed
feelings
about
[Restaurant
Name].
While
I
thoroughly
enjoy
their
food
offerings,
there
are
certain
aspects
of
the
service
that
have
left
me
feeling
disappointed.
Firstly,
let
me
start
with
the
positives.
The
food
at
[Restaurant
Name]
is
consistently
delicious,
and
I
always
look
forward
to
indulging
in
their
menu
options.
Additionally,
I
appreciate
the
convenience
of
being
able
to
add
tips
when
paying
at
the
kiosk.
However,
my
experiences
with
the
service
have
been
inconsistent,
particularly
over
the
past
couple
of
years.
Previously,
I
found
the
manager
to
be
attentive,
and
the
staff
were
diligent
in
fulfilling
their
responsibilities.
Unfortunately,
this
level
of
service
seems
to
have
declined.
During
my
most
recent
visit,
I
encountered
several
issues.
Despite
requesting
chopsticks
after
receiving
my
food,
they
were
not
provided
promptly.
Moreover,
I
noticed
that
the
staff
appeared
overwhelmed
and
distracted,
with
one
individual
who
resembled
a
new
manager
socializing
with
friends
during
the
lunch
rush.
What
was
most
disappointing
was
the
lack
of
attention
to
customer
satisfaction.
No
one
approached
me
to
inquire
about
the
food
or
to
inquire
if
I
needed
anything
else.
Overall,
while
I
continue
to
enjoy
the
food
at
[Restaurant
Name],
the
declining
standard
of
service
has
detracted
from
my
overall
dining
experience.
I
hope
that
the
management
takes
steps
to
address
these
issues
and
restore
the
quality
of
service
to
its
former
level.