Sysco Cleveland - Food Distributor & Restaurant Supplies image

Sysco Cleveland - Food Distributor & Restaurant Supplies

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🫤 There is a small strip where you can park out front. Tight to get into though. Inside they gave a small staging area if you arrive close to your appointment. Capstone took three hours to u load half a truck. People often mention hours, door, parking, appointment, truck, unload, lumper,


Address

4747 Grayton Rd, Cleveland, OH 44135

Website

sysco.com

Contact

(800) 786-2100

Rating on Google Maps

3.30 (239 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hours (11) door (8) parking (8) appointment (7) truck (7) unload (6) lumper (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Tat 7 years ago on Google • 139 reviews
    There is a small strip where you can park out front. Tight to get into though. Inside they gave a small staging area if you arrive close to your appointment. Capstone took three hours to u load half a truck.
    7 people found this review helpful 👍

  • 5/5 E R. 1 year ago on Google • 96 reviews
    Arrived at 04:00 for 05:00 appointment. Luckily there was only one truck in line at the guard shack. They start letting you check in at 04:30. Very easy, stress free check in . The long haired youngster was cool. Got a door assignment at guard shack. Plenty of room to maneuver. Once you back in someone will come get your paperwork and return it when they’re finished. 2 1/2 hours . Not bad. There were trucks parked on the side street across from the facility.
    3 people found this review helpful 👍

  • 3/5 Ashley H. 1 year ago on Google • 147 reviews
    Appt only. No overnight parking on site but there is a street across from entry you can park til your appt or if you’re out of hours. Check in 30 min prior to appt. Got door immediately. In 0445. Took forever to unload & my trailer is 2 different loads. $405 lumper fee. Check out 0950. We’ll see if they actually pay the detention fee. They bring your papers out to you & retrieve them. So once you’re in a door other than sliding tandems, chocking wheels & opening/closing doors you won’t leave your truck. Other than being friendly & professional, I don’t recommend coming to this place. Too long for unloading & paperwork, too high lumper for the amt of product to unload & blind side backing for docks.
    1 person found this review helpful 👍

  • 5/5 Jonathan S. 1 year ago on Google • 132 reviews
    Honestly, this Sysco warehouse is not bad at all. They're just hardworking individuals. I was over 2 hours late because I got stopped at the weigh station by DOT for an inspection and missed my 07:30AM appointment time. Got there at 10:30AM and a guy was very nice to get me a door and unload me super fast. That was very nice of him, so if you ever miss your appointment, then know that there are guys there willing to go the extra mile for a nice $50, $100 tip. After all, sharing is caring! There's no overnight parking, plenty of room for backing. The entrance is on Cleveland Parkway. Don't go to the main entrance. There's a street across from the entrance where it looks like you can park overnight. I parked there after my delivery for 3 hours. Pleasant delivery.
    1 person found this review helpful 👍

  • 4/5 Abdul D. 2 years ago on Google
    So far it’s in and out but be careful, 6. am security guy will ask you $50 if you come early to let you in. He told me that is the gate fee and I will get the receipt from inside but the money is not legal and goes straight to his pocket. I don’t understand why someone has to purchase $50 for his job. The lumper team helped me to get back my money.
    3 people found this review helpful 👍

  • 1/5 Edward M. 2 years ago on Google
    Truck drivers go off of their GPS, I know it's only a tool to help. When you have a different entrance for employees and drivers then you need to have directions for drivers to get their. When you call you get no response, at least have a pre-recorded answer telling them how to get to the driver entrance.
    3 people found this review helpful 👍

  • 1/5 Lovepreet S. 9 months ago on Google • 79 reviews
    First they move trailers from docks only then you get your dock and if there is still any trailer on door which is assigned to you then you have to wait until they move. Cheap service too much waiting time
    1 person found this review helpful 👍

  • 4/5 Christopher L. 10 months ago on Google • 56 reviews
    Plenty of dock space. Looks to have overnight parking across the street (I cannot confirm this). Capstone, so expect to pay a lumper fee. Friendly staff. I arrived at 10am for 11am appointment, right onto a dock, out the gate at 1:03pm.

  • 1/5 Me 10 months ago on Google • 47 reviews
    I am very dissatisfied with my service through sysco ordering this week with the way that they charged me for a product that did not have the price that reflected the product I bought something for $88 and by time the bill came through it was almost $400 and I was pretty much told that I have to pay for it even though it was a glitch on your part I have to pay for it sad shameful and will never order any special items again. So out come, hey mom and pop shop SCREW YOU I dont care if the ordering option was not working correctly pay me my 400.00 or get cut off.who in his right mind would order 35.00 per pound steaks for a small greesy spoon diner for steak and egg meals that are 9.99

  • 1/5 Piotr G. 1 year ago on Google
    I paid $400 for lumper fee and they left big mess and lot of debris in my clean before trailer.
    1 person found this review helpful 👍

  • 5/5 David T. 8 months ago on Google • 42 reviews
    I'm OTR driver brought bags of rice here. Told 5am appointment. Arrived at 5:02 . Guard checked me in. Sent to door 14. Place wasn't too busy with inbound trucks at this time. I was empty at about 7:20 . It was busy then. My experience was great. Friendly people, nice and easy for me. I'd give more stars if I could. Overnight parking across from delivery gate off Sysco property.

  • 4/5 Dapper2736 1 year ago on Google • 18 reviews
    Been here twice, both times I was in a door right away, open doors, slide tandems back into door and they will come out to get your paperwork, when done they will bring it back out. You can shut your doors and check out at guard shake. I was out of therebin 2.5 hrs. Would give 5 stars if they had some truck parking.

  • 5/5 William W. 1 year ago on Google
    Used to deliver here when i worked for a produce farm. after a month of working for sysco, i find it to be better than a lot of places when i would deliver to sysco i was always in and out in about 2 hours, 3 if they were short handed or really busy. The lumper service is a bit pricey even though i never paid out of my own pocket. I work out of the mansfield sometimes the trailers arent there in the am but sometimes it isnt the drivers fault either, you have your typical days being short 1 or 2 cases here and there as well but your customers tend to understand it isnt your fault.

  • 1/5 David S. 1 year ago on Google
    Patheticly slow overpriced lumpers no truck parking before or after

  • 3/5 Rogue_One 1 year ago on Google
    Friendly gate guard, slow unloading, long wait time for paperwork, now parking on sight some across the street, no driver rest rooms. Still better than most places I've been to.

  • 1/5 farhan j. 1 year ago on Google
    Very slow, in at 5 am, its 11 am now and still waiting for the bills. Capstone, what else would you expect. And they are disrespectful people

  • 5/5 Munir A. 1 year ago on Google
    I gave them 5 stars they are super fast, but they ask you tip,

  • 1/5 Joel T. 1 year ago on Google
    Took 7 hours to unload my truck and get the BOL's to my driver. I missed my next load I had my truck planned on.

  • 5/5 Mark V. 1 year ago on Google
    Definitely one the the better Syscos to deliver to. In & Out in 2 hours. Park at your own risk on side roads. I Heard they will issue tickets. Limited parking in the immediate area. Check in 30 minutes prior to your appointment.

  • 1/5 Bernard C. 1 year ago on Google
    As usual typical food whse. Makes you pay to unload the food they ordered.

  • 1/5 Dionis T. 1 year ago on Google
    Very slow, in at 5 am, its 11 am now and still waiting for the bills. Capstone, what else would you expect.

  • 1/5 blake s. 1 year ago on Google
    This place blows. A total rip off. Lumper what? B.S. Forced Lumper service!!!!! 2 skids will take 4 hours to unload ✔️

  • 5/5 Papa D g. 1 year ago on Google
    In at 7am for a 8am appt. Out with signed bills 8am

  • 1/5 Зеновій �. 4 months ago on Google • 1 review
    Very bad place. I was unloaded for 3 hours and I still waited on paper for 2 hours. I lost 2 orders because of them.


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