5/5 John M. 1 year ago on Google
It's
Five
Guys
so
the
food
should
be
great,
it
always
is.
This
review
is
about
service.
I
ordered
online,
showed
up
and
they
started
the
fries
(that's
how
they
make
sure
they
are
hot
and
fresh),
I
was
told
it
would
be
a
few
minutes.
I
expect
it
to
be
a
few
minutes,
and
it's
always
worth
the
wait.
As
I
was
just
standing
there
waiting
a
male
employee
(I
presume
a
shift
manager
or
the
restaurant
manager)
said
"It
will
just
be
2
more
minutes".
I
replied
"that's
ok
I'm
done
with
my
workday,
no
hurry".
He
then
handed
me
a
cup,
for
a
drink.
I
thought,
what
a
fantastic
customer
service
gesture.
Not
only
did
it
please
me,
I
mean
getting
something
for
free
is
always
pleasing,
but
it
made
me
realize
he
had
just
given
me
something
to
do.
By
the
time
I
had
filled
the
cup
and
put
a
lid
and
straw
in
it,
the
fries
were
done
and
I
was
walking
out
a
very
happy
customer.
The
drink
wasn't
necessary,
but
for
their
cost
of
probably
35
cents
he
turned
the
experiance
into
a
5
star
review
and
brightened
my
day.
Great
job!