Great knowledge about the fish and tank size I had at home. Staff was friendly at checkout as well. Rich gave me good advice after tetra algae control killed all my fish and I was starting over.

I do not recommend dealing with them, they will rob you in all ways. We agreed to cut hair for $ 38. When paying, I was surprised at $ 75. I do not recommend them. There are places that are much cheaper than this.

My dog broke her harness so I went in with her to get a new one. My dog is nervous around strangers but Richard took his time with her and helped me fit her for a comfortable harness and a new leash! Thank You Richard! We went for a walk today and she was very happy with her new stuff!

Good store if you want cat food, bad store if you’re a living creature for sale in there. Selling fish with swimming bladder disorder, clamped fins, and death hang. Petsmart is putting bettas in tanks, why aren’t you?

Great location, awesome employees, nice selection of items!

We've been having our 2 small pups serviced here for many years when Jessica was the manager. There were NO problems at that time. Sadly, Jessica transferred to Fla. However, we remained loyal patrons. We cannot book online since we have to book two pups and like to bring them at the same time. When calling and leaving messages..... days go by w/o a return call. So I decided to go in person to book. With these above obstacles, I'm still trying to maintain loyalty and continue as a customer. When going in person , I was met by the grooming manager with this comment " are you waiting for something?" Hmmmm? What happened to "hello? Can I help you?" I stated I wanted to book grooming appointments. I could tell by Chelsea's facial expression and body language that she was annoyed to be bothered by me. Chelsea stated it would be " a bit" before she could help me. I asked " what does a bit mean?" Chelsea stated at least 10 mins since there was a dog waiting to be checked in ahead of me. I simply turned to walk out. Chelsea yelled after me and asked if I wanted to call another time to book. I said " no as days go by before my call is returned." I immediately decided to call and take up customer service issues w the store manager. Funny thing.... I asked for the STORE mgr when calling but the grooming mgr. Chelsea, who was too busy to take my appts picked up the transferred call???? She can take a call but can't book in person appts. That's strange. I again, asked for the store mgr. After, a lengthy wait, the manager on duty, not the store GM took the call. I explained what had happened. I received a litany of excuses, they're busy, short handed etc and get this!!! The manager was standing right there so she says and I was the rude one!! Not Chelsea! The funny thing..,, the story she repeated back to me of what the exchange was between Chelsea and I was not EVEN CLOSE to what really occurred!! So now I'm a liar. Unbelievable!! The only person standing anywhere near my exchange w Chelsea was the owner of the dog that was waiting to be checked in. I'm figuring the lengthy wait for the store mgr actually taking the call was because Chelsea who took my call originally was "filling her in" . I also asked the " manager on duty" for her name. She stated she had already told me 3 times and refused to give it to me again so i could write it down. She continued to yell over me trying to talk telling me how rude I am and she hung up on me. THIS IS THE TREATMENT I RECEIVED AFTER COMING HERE FOR 8 PLUS YEARS FOR 2 DOGS TO BE GROOMED. I have paid this store 1,000's of dollars! Not to mention every time we come in we are charged a different higher price for each of our pups. PETCO WILL NEVER SEE ANOTHER DIME OF MY MONEY! They made booking very difficult for us but we still continued to come and after each and EVERY grooming procedure...., we always tipped 20%. BOTH MANAGERS NEED A COURSE IN CUSTOMER SERVICE or better yet FIRED! My advice to potential grooming customers is to RUN NOT WALK AWAY FROM THE WARREN DEQUINDRE LOCATION. Take it from a long time loyal Petco grooming customer who was terribly dumped upon.

Very helpful and super nice crew they had working! The store was clean and organized as well.

The spanish big tittied girl with the glasses on the sales floor was so nice, patient and helpful. She helped me find everything I needed for my dog.

Well stocked store with personable staff. We have good luck with the fish at this store also. Staff is very knowledgeable and helpful.

Pet Co is one of my favorite pet stores of all time, they have everything you need, some of there stores even have training centers where you can take your dog for training sessions, there stores are very clean, organized and extremely well kept, the employees are super friendly, I recommend this place to everyone

This is affectionately known as the baby zoo in our family when we want to show the kids some animals but don't want to actually drive to the zoo - very nice staff and good collection of things to see. Fun for the whole family!

The best Petco around. Employees so nice and helpful. Savanna is such a fabulous dog groomer. You definitely have a lifetime customer. I wish all businesses were run like yours. Employees the star attraction.

Check out associate was very helpful and gave me advice when I asked his opinion. Store was clean and very organized. Associates on the floor were constantly organizing and helping customers.

Michel was absolutely amazing!!!!!! We walked in desperate right before closing, our dog got fleas (never had a dog with fleas in my life!). She walked us through the whole process and gave us products. She made sure we didn’t spend an arm and a leg and gave great advise. Short of giving our dog a bath herself she helped us get rid of them!

They only received one star, and that was for the large variety of quality merchandise that they have in stock... However, they get NO STARS because of their questionable business practices... Unfortunately, I got to experience this firsthand at how important making a sale is, first and foremost, even at the expense of a trusting customer... They suggested that you will need to purchase items for your new pet that are only not suitable for them, but could possibly be extremely harmful... Well after making a substantial purchase of items that I did willingly because I was informed, that it was all necessary if I wanted to provide the proper care for my new hamster, so it would continue to be healthy and thrive... I felt that with their experience and helpful advice, I could have faith and trust that the transition of adding a new hamster to our family would be an enjoyable experience... It couldn't have been farther from the truth... I was extremely disappointed when all of the items they convinced me to purchase had to be returned because they were not suitable or, for that matter, safe to use with a hamster... Then I had to go elsewhere to repurchase all of the correct and safe items for my new hamster... As you can imagine that because of all the improper advice I received, bringing home our new hamster was not an enjoyable experience that I was expecting... My advice is to do your own research beforehand so that you can't be misled or misinformed, and that will prevent you from unnecessarily going through the kind of experience that my family and I had to endure...

I am a usual customer for Petco I own a parrot canary and fish last Saturday on the 16th went to Petco. I purchased some food for my parrot and my canary and then I did see a nice Chinese shark fish small one so I asked one of the worker I could have the fish she asked me what size of tank I have and I told her i have a 40 gallon tank and she said that fish is going to be Big for that tank and I told her that’s fine. I need that fish for now what she did she just walked away without saying anything after I was expecting her is she going to come back and bag the fish for me so I could buy it after I waited for 10 minute I walked around and I see that worker she was working on the register as a cashier , I went to the next cashier and I told her don’t ring anything because I want this lady to get my fish for me and she told me I cannot get you the fish and I ask her why she said because I care about my animals and I look to her I said it’s not up to you to tell me what to buy or not to buy and then after going back-and-forth with her I just let it go not to argue with her. What kind of policy for your store, you will tell the customer what to buy or what not to buy from your stores, , which is she called them animals I’ve been having my pets for a long time and I’ve been buying from your store for a long time .you guys need to hire some people have more knowledge about pets and food. !!!!!!!

Often lacking with service. Today I waiting patiently for about 15 minutes for the employee to help this one guy. I was up next, A few people went up to this employee and I got bypassed even tho she said she'd be right with me. So I walked out and won't be back. Great job team. 👏

Great service. No doubt the best pet store in the area. I was looking for a Yellow Bellied Slider Turtle and they are they only close pet store there was that sold them.We also bought other fish for our pond there 😊

I called grooming this morning asking if they could squeeze in my dog for a nail trim because she’s long overdue for one and today is my only day off. Not only did they accommodate for that but they also took the time to make my anxious rescue feel comfortable. One was consoling her and one was doing the trimming. I only know Jessica’s name but the other woman with the bright hair was amazing too! Amazing customer service and treated my dog like one of their own!!!

I couldn't get the same deal at the store as I could online. I have to bring my items back then order it online and wait. There was an extra 20% off when ordering the same products online. I Had a very bad experience with the whole process of returning the items and ordering online. Let people get the same deals online and in store.

It's very nice to know that their first staff feels that the customer doesn't know about how to take care of their fish that they buy I have two fish tanks One 7 gallon and one that's 45 to 50 gallons I tried to go in here and get a regular pleco for the tank and I'm told that it'll overgrow the tank in that she wants to know where it's going to go when it overgrows the tank like it's any of her business

If you need a groomer for your dog I highly suggest Meghan H. Our pitty Max had his first appointment today and he did so good. I’m sure he will be happy to go back for future visits with her!

Helped me out learning on my puppy

They do not sell Iams. Well, they only sell grain free Iams. Plus a lot of the shelves were empty. From my experience working in a grocery store...this is bad ordering especially if you can find these products at other stores. Then the employee told me their new order comes in Monday. I'm thinking, that's a long time to have empty shelves.

The staff are helpful but the store is often out of stock on items that I went there specifically to get. Last time they didn't have any 2 month supply of K9 Advantage II for my size dog's needs. The time before they had the 2 month supply, but I lay for Small Dog

I love this petco store. They are always clean, helpful and all around wonderful staff and store. My girl Chelsea in grooming gave my little Lucie (who is sometime skiddish) a wonderful grooming experience and is so happy with her new style! As are we!

The selection was good. I own 2 fish tanks, 1 bird,2 cats,bearded dragon, and a dog and you had what I needed. I live in Roseville and I was in the Madison Heights area and I am so glad I stopped in.

Petco is my one stop that I make for all my doggie needs. The staff at this particular Petco in Warren, MI is extremely personable and treat you and your pets like extended family members. If they don't currently have something in stock, they will special order for you. So much positive vibes from these guys @ Petco

They are not friendly the worker dropped my parakeet that was in the box and said oops and then I got home it was dead the next day so I tried calling to bring it back and the girl was obnoxious and rude and wouldn't even let me bring it back like really got two of them. won't go there anymore they have bad customer service they should have exchanged my bird I didn't drop it she did

Understaffed. Not the store's fault, but it did take me a lot longer to find an employee than usual. Wandered around the whole place for like 10 mins looking for someone other than the one gentleman at the register who had a line of customers ready to check out. Excellent service and nice employees.

Prices are high not much of a selection. I usually shop at K-9 on Mound in Warren. Wholesale prices best kept secret. I had to make a quick small congratulation present for a friend.

Great experience amazing customer service experience as I checked out. Cat was very helpful and was able to assist us in locating everything we needed for our kitten and our dog. Huge thank you 🙏 to CAT!