Thom Duma Fine Jewelers image

Thom Duma Fine Jewelers

Jewelry store Jeweler Watch store Jewelry repair service Watch repair service Jewelry appraiser

One of the Top rateds in Warren


Address

115 W Market St, Warren, OH 44481, United States

Website

www.tdfj.com

Contact

+1 330-393-4696

Rating on Google Maps

5.00 (1K reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 5 pm
  • Saturday: 10 am to 5 pm
  • Sunday: Closed
  • Monday: (Washington's Birthday), Closed, Hours might differ
  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: Thom (30) Duma (25) ring (22) experience (21) jewelry (20) service (14) Melanie (13) store (13) recommend (10) wife (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Emma F. 1 year ago on Google
    A hometown jeweler who provides the best service! My engagement ring is absolutely gorgeous and my fiancé couldn’t agree more. The ring is so special to me since my mom, Kimberly Long grew up going to Thom Duma for all her jewelry needs. I can’t wait to get my wedding band from here! My family and fiancé can’t thank Thom and Melanie enough for being so helpful and personable during the process of finding an engagement ring!
    2 people found this review helpful 👍

  • 5/5 Diana K. 1 year ago on Google
    My family has used Thom Duma jewelers for many years and have never been disappointed. Recently Melanie has helped us with several custom pieces and we love the results! She communicated with us throughout the process and was so easy to work with.
    2 people found this review helpful 👍

  • 5/5 Randy C. 3 months ago on Google New
    So… I worked with Melanie on different purchases. She was very personable and tentative to my goals . I bought my fiancés engagement ring and the first ring broke . She assured me that the repairs and the look of the ring would be perfect . The ring is beautiful and my fiance still loves it.! Also made necklace purchase there and she made my experience very relaxing on picking the right necklace. I would recommend Thom Duma Fine Jewelers and Melanie to anyone who want a good experience making the right decision. Thank you Melanie!
    2 people found this review helpful 👍

  • 5/5 Nicole M. 7 months ago on Google • 20 reviews
    Three years ago we stopped in TD to browse engagement rings and of course the jewelry and diamonds are gorgeous but it is Melanie who welcomed us and made the entire experience amazing! She is so friendly, knowledgeable, and patient with us and treats us like friends. She has continued to help us over the years with additional purchases and we will continue to come back to purchase from her!
    1 person found this review helpful 👍

  • 5/5 That Guy T. 3 months ago on Google • 5 reviews New
    Thom Duma is the best independent jeweler around and you can’t change my mind! You can ask for anyone and you’ll be sure to find exactly what you’re looking for, but if you’re in for a real treat, ask for Melanie! She’s charismatic, knowledgeable and easy to work with. I couldn’t have had a better experience!
    1 person found this review helpful 👍

  • 5/5 mike g. 1 year ago on Google
    My experience with TDFJ was absolutely amazing! From the first phone call, I was greeted with words of wisdom and guidance on making sure I got the engagement ring that was perfect for my fiancée. Having done a lot of research on my own, I had a pretty good idea of the custom ring that I wanted. The staff was very knowledgeable and listened intently to my desires, allowing us to have the final ring design complete on the first design sent to me. They were very helpful to work with me and keep me in budget too. I can’t wait to go back with my fiancée to get our wedding bands designed! Thank you so much Thom and the team at TDFJ! You guys are amazing!
    1 person found this review helpful 👍

  • 5/5 Jeffrey S. 3 months ago on Google • 88 reviews New
    Watch specialist Danielle and owner Thom were an absolute pleasure to deal with. Knowledgeable, friendly and have lots of passion for the watches they sell. Store is beautiful inside and the service level is great. Even though my watch won't be in for a while, it was an A+ experience.

  • 5/5 Courtney C. 3 months ago on Google New
    Melanie has worked with me each time I’ve been in the store. Prior to getting engaged, she had taken great care to my fiancé and helping him pick the most gorgeous ring based on what I had wanted & showed him in inspiration pictures. I didn’t think it would ever be possible to get just what I wanted with our price range. I was wrong! Each time I’ve been in since with different issues and just for routine maintenance, Melanie has made the time spent there so relaxed and enjoyable. I know as long as she’s there, she will continue to take great care of us. I’m so impressed with her service and the beautiful products of Thom Duma’s store, I would recommend them to anyone looking for fine, quality jewelry and care! Thanks Mel! We think you and your store are the best around!
    1 person found this review helpful 👍

  • 5/5 Joe H. 10 months ago on Google
    I had an incredible experience with my purchase! Tom, Lynn and Melanie were great to work with and made the process fun and easy. They have the experience and knowledge that made me feel extremely comfortable throughout the process. I highly recommend Thom Duma Jewelers and look forward to working with them again in the future!
    1 person found this review helpful 👍

  • 5/5 Vance W. 9 months ago on Google
    I recently had the pleasure of visiting Thom Duma Fine Jewelers. I had a wonderful experience. Melanie was my salesperson. Her friendly and patient demeanor made me feel very comfortable. The entire staff was friendly, professional, and fun to talk to. I am very pleased with my purchase and can highly recommend this store to my friends and family.
    1 person found this review helpful 👍

  • 5/5 Jacqueline B. 1 year ago on Google
    Melanie & Jeff are THE BEST! They have both helped us on multiple occasions. From Engagement Ring shopping to choosing our wedding bands 5/5 service. Very respectful and helpful. I could go on and on about them both!
    1 person found this review helpful 👍

  • 5/5 Cindy J. 1 year ago on Google
    We were visiting from California, and was not intending to purchase any jewelry. As soon as I walked into the store I was greeted with smiles, everyone was genuinely friendly. The jewelry was simply beautiful, and reasonably priced. I left one of my rings for repair and did purchase quite a few items! I can’t wait to come back to Warren to visit Thom Duma Jewelers. Fabulous store!
    1 person found this review helpful 👍

  • 5/5 De T. 1 year ago on Google
    Had trouble finding a reliable place to fix precious jewelry I have. I came across Thom Duma and decided to make the 45 min. drive and I was not disappointed. I received my rings today and was not disappointed, the goldsmith they have did an amazing job. My rings have never looked so nice, they look brand new!! You have most definitely gained a new client.
    1 person found this review helpful 👍

  • 5/5 Michael Y. 1 year ago on Google
    I recently had the pleasure of working with Mel on the purchase of a gift for my wife. To be honest with you if I could leave a 6 star review I would, as Mel was beyond fantastic to with. She was conscientious of my work schedule and made sure to not contact me at times she thought I would be with my wife helping me to keep the gift a secret. She kept an open line of communication with me throughout the process and l never felt left out of the loop. When our purchase came in it was beautiful and exactly what we wanted. I assure you that this is a first class operation, and I wouldn't hesitate to use Thom Duma as my jeweler of choice in the future.
    1 person found this review helpful 👍

  • 5/5 Jay N. 3 months ago on Google • 29 reviews New
    After my Google search for Kay's jewelry took me to Thom D. I was treated like I was a returning customer. Linda was excellent, she ask questions to make sure she guided me (size, cost and even how the earrings looked on the ear) outstanding. I knew what I wanted just didn't know the correct terms for it. After explaining Linda showed me several different pairs to narrow my search. Thank you so much Linda I appreciate all your help and time! It was also nice to meet Thom, very impressed with how he cares his customer's are taken care of. Thank you Sir. Jay A. Nolte

  • 5/5 Eric T. 1 month ago on Google • 11 reviews New
    Purchased a beautiful ring for my wife’s birthday. My salesperson, Linda, was perfect. She was immediately in tune with my needs, she understood my price range and style wants, and was patient when I couldn’t decide between the many gorgeous designs in their showcase. I’ve shopped at Thom Dum Fine Jewelers in the past and it’s always been a great experience, and this trip was no exception. Thank you to Linda, Thom and the entire staff for an outstanding shopping experience. Linda even offered to gift wrap the ring and it was so stunning. Linda went above and beyond any expectation one would have when visiting any of those chain stores or jewelry places in a mall. My wife loved the ring and I can’t wait for the next gift giving occasion to surprise her with one of the many awesome offerings in the store.

  • 5/5 Rocky R. 2 months ago on Google • 5 reviews New
    The level of service and expertise my wife and I had received from Tom Duma, Jeff Briceland and the entire staff was unprecedented! I now understand why they were ranked in the top 100 jewelry establishments in the entire country. Jeff Briceland was extremely accommodating, patient, helpful, and provided us with a high level of knowledge and expertise. This was not only the best experience we have had in any jewelry store, it was the best from any and all other retail.establishments. My wife can’t stop looking at her wedding ring that Andrew had repaired and finished. It looks phenomenal! My wife and I would highly recommend them for their honesty, expertise, pricing, selection, and their compassionate and sincere customer service!

  • 5/5 Connie R. 4 months ago on Google
    I’ve had a diamond appraised at Thom Duma Jewelers. They were very prompt and courteous. They quickly communicated a slight delay in order to get an opinion from another professional. They treated my jewelry and myself with the utmost respect and gave me the best customer service experience I could have wanted. Don’t hesitate to use Thom Duma Jewelers for any of your jewelry needs.

  • 5/5 Beth N. 8 months ago on Google
    Thom Duma has the best team! The jewelry is stunning but the staff make every experience exceptional. From the moment my husband and I walk in we are make to feel welcomed. They worked with us to custom design my wedding set and it is stunning. I have had to have a few repairs and the process is seamless. The quality work is done as promised and the item is available by the quoted time. Could not be more pleased!! I highly recommend them for anyone looking for the best jewelry, best shopping and buying experience, best repair service and best selection. Truly top notch.

  • 5/5 Adam T. 10 months ago on Google
    Thank you so much to Danielle for getting me my dream watch. Such a stunning piece of art on the wrist. This place is unbelievable with their service. Got the chance to sit down with her and Lynn a few weeks ago to discuss certain models I was interested and they came through!!! #DanielleDid!!!

  • 5/5 Jenny S. 3 months ago on Google New
    Fantastic experience as always!! Jeff went above and beyond to make sure my purchases made me happy! He really catered to me! I highly recommend Thom Duma Fine Jewelers!!

  • 5/5 Pierce A. 1 year ago on Google
    I went in to Thom Duma because of a very unfortunate experience I had with another jeweler. The establishment I bought my wife’s engagement ring from somehow lost her ring when taking it in for a routine cleaning. Long story short I was able to get a cash refund, but only for what I paid for the ring in 2018. Since then, diamond prices have increased significantly which put me in a tough position to either get a lower quality diamond, or pay more to get a diamond with the same specs. Everyone at Thom Duma went above and beyond to fix the situation. They exceeded my expectations with how patient they were and how hard they worked to get me a diamond similar to the original. My wife and I would 10/10 recommend Thom Duma over any other Jeweler in the area because of the service we received. The relief they provided us will last a lifetime.

  • 5/5 alex k. 3 months ago on Google New
    The entire staff at Thom Duma is incredibly knowledgeable and welcoming. The showroom is high class, featuring a wide variety of fine jewelry and watches. Our sales representative, Santino was especially helpful narrowing down our search for gold bracelets. We ultimately went with his recommendation and it could not have made a better gift. Every trip we make to Thom Duma, Santino shows us their latest Rolex inventory and is dedicated to ensuring we find the perfect piece. His passion for fine jewelry and watches is evident and level of customer service is amazing. We look forward to future visits.

  • 5/5 Charanjit B. 1 year ago on Google
    After having been to the two Rolex showrooms in the Cleveland area where everybody talked in a way that appeared they were doing you a favor, I was told about Thom Duma Fine Jewellers by a friend. Boy was it a change- everyone one was so courteous and friendly. Jeff showed me his display watches and I conveyed to him what I liked. He clearly told me it might take time. We stayed in touch over the past few months - I would call him every couple of months and he was always pleasant to talk to. And when he had a watch he knew I would like, he called me and now I am the proud owner of my first Rolex. Thank you Jeff for all your help. I would give you more than five stars if I could!

  • 5/5 Thom K. 1 year ago on Google
    Once I had picked out a ring, I shopped around and Thom Duma had the best price by far. I spoke with Gina and she guided me through the process perfectly, very friendly lady. Ring arrived quickly and safely, looks even better than the pictures. I’ll be coming back for more pieces in the future, and I’ll tell my friends to check this place out when they’re looking!

  • 5/5 Emidio C. 8 months ago on Google
    Danielle provided excellent service, as did the rest of the crew at Thom Duma Fine Jewelers. She answered all of my questions and took the extra time to understand my request. I would highly recommend this family-run jewelery store. They have been a great resource for myself and my family for many years now.

  • 5/5 John S. 9 months ago on Google
    Everything about Thom Duma is awesome, from the service to the products they offer. They are truly honest, trustworthy, respectful and treat everyone the same. They are the best in class jeweler in Ohio in my eyes! Keep up the good quality of service and thank you for all you do!

  • 5/5 Racheal F. 9 months ago on Google
    Although we didn't purchase anything (yet), mine and my boyfriends experience was amazing! We went just to look and browse and find out what we liked for a future engagement and Danielle was absolutely amazing! She was so kind and patient with us. She took her time and explained everything and answered all of our questions and let me try on basically every ring I saw even though she knew we weren't buying anything that moment. She never made us feel rushed or overwhelmed and is even in the process of helping us customize since we couldn't find what we wanted in store. I think I found my new life long jewelry store. Thank you Danielle!

  • 5/5 Jenn F. 9 months ago on Google
    My husband and I love Thoma Duma! Not only do they have the best jewelry, they also have the best staff! Danielle and Sherene go above and beyond for us and always make us feel welcomed! Thank you to both of them for making our shopping trips so fun, we have a blast with you girls!

  • 5/5 Hunter P. 3 months ago on Google • 1 review New
    Finest jewelry store in the tri state area. Everyone worked head over heels for me and more. Want to give a special mention to Mel for everything she has done for me. Her communication and care for me as a client was the best customer experience I’ve witnessed. Thank you again Mel!
    1 person found this review helpful 👍

  • 5/5 Jaime W. 3 months ago on Google • 2 reviews New
    I stopped in to see if they could take a look at / fix a prong on a ring that I purchased elsewhere. Everyone there was absolutely amazing, super friendly and extremely helpful. Mel and Jeff were the two employees who assisted me and they were phenomenal. The store is beautiful, as well. I will definitely be back when I’m in the market for a new piece of jewelry. Highly recommend shopping there.
    1 person found this review helpful 👍

  • 5/5 Paul K. 3 months ago on Google • 1 review New
    My wife and I could not of had a better experience. Melanie and Danielle were very personable, professional and helpful throughout our process. We both could not have been more happy with the work that was done. Thank you for helping us make our vision a reality.
    1 person found this review helpful 👍

  • 5/5 Timolol m. 2 months ago on Google • 2 reviews New
    I worked with Danielle to get an engagement ring for my girlfriend. This was a really great experience. Danielle and the rest of the team were so receptive to our questions and requests. They took their time to make sure we liked every facet of the piece. I will be returning in the future.


Call +1 330-393-4696 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery
  • From the business
    • ✓️ Small business

Trends



Last updated:

Similar Jewelry stores nearby

Value World image
1
Value World
Thrift store
😠 The store has a decent selection, but is a bit overpriced & there are no fitting rooms. However, I experienced much bigger issues with one staff member in particular. first, he or she (i was unable to distinguish which and don’t want to assume) tried to short me $13 in my change back. Upon bringing...
3.80 (443 reviews)
Madison Jewelers image
2
Madison Jewelers
Jeweler
👍👍 Make no mistake about it - this is a smaller independent jewelry facility. But sometimes David is better than Goliath, and this one of those times. Boils down to that lost art of customer service that so many retail stores have tossed aside. At Madison it’s alive and well and that’s quite evident wh...
4.20 (60 reviews)
Treasures | Diamond Gold Jewelry Store. image
3
Treasures | Diamond Gold Jewelry Store.
Jewelry store
👍👍 Excellent customer service! Great prices too.
4.50 (42 reviews)
Last updated:
()