This place should be shut down. It is a shame to the LA Fitness franchise. The bathrooms were destroyed and trash was everywhere. Garbages over flowing. Many machines don't work. I was harassed in the locker room by a bunch of teenagers. Once there was nobody at the front desk and it looked like anyone could walk right in. Finally, the free personal trainer I was supposed to work out with didn't show up! Now I go to the Roseville or Troy locations which are 5 stars compared to this.

I really really wanted to love this gym, especially after being disappointed with the Royal Oak location- but this is barely better. Somebody sincerely needs to go on every single cardio machine for at least five minutes and maintain whatever issue it has. Every other cardio machine is broken, or squeaks, or is missing a cupholder. The squeakiness of the machines drives me nuts. If I’m on a squeaky machine, I’ll move, but other people will just work out with the squeaking leaving everybody else just has to deal with it? I believe squeaky machines can be fixed with some WD-40, so why this has been continuously neglected is crazy to me. The locker room is usually always clean which is a plus. The young girl that cleans in the morning does an amazing job, and is always focused on the task. I’m not sure if they ever do deep scrubs on the tiles grout, mopping every day isn’t enough- deep cleans of the grout in every single tile area should be done by a professional crew way more often than they are. Inexpensive upgrades like better showerheads would go a long way. Shower curtains need to be washed more often than they are. The last three months I’ve went I felt the need to email management as a rude awakening is needed. Whoever is taking care of this place is doing an awful job, and I genuinely hope a change is made soon.. I’m not sure why I stay.. closeness to home is about the only reason. It saddens me to write a review like this But what I am stating needs to be taken into consideration as soon as possible. I believe these changes would benefit every members experience, and leave customers feeling more satisfied. I often wonder how many other regulars have these same thoughts.

I recently had a very disappointing experience with a worker at LA Fitness. During my visit, I encountered an employee who displayed a significant lack of professionalism and respect . Their dismissive attitude and rude behavior were unacceptable and left a lasting negative impression on me. I believe it is crucial for a fitness facility to maintain a high standard of customer service, and unfortunately, this particular staff member fell far short of that expectation. I hope the management takes my feedback seriously and addresses the issue promptly to ensure a positive environment for all members.

Pool is freezing cold & hot tub is either cold or out of order. I wish we’ve known that prior to signing up, but they tricked us ( I have a membership with my wife ) During our initial appointment, salesperson allowed us to feel the pool and the hot tub and everything was perfect. Gentleman in a hot tub said to us that it’s our lucky day and that it’s usually cold. I wish we would take it seriously. Management often seems unaware of hot tub being out of order.

I was looking for a place in Warren area that has a heated pool, hot tub and sauna. So I picked this club. Pool is freezing, hot tub is cold and ladies sauna is not as hot as your usual sauna. They used to post signs about hot tub being out of order, but not anymore. Poorly managed club and a very bad value. If I cancel my membership, they won’t refund $50 annual fee. And in order to be able to go to another location, they want me to upgrade to multi club pass, which means an upcharge.

Once the basketball players got to shooting over a game, It was time to go!!! This gym has no structure & bathrooms are ALWAYS trashed! The worse LA Fitness. Glad I left.

Mens locker room at 2pm. Absolutely filthy. Coming here to work out not catch Ebola

Why am I paying for membership when GROUP OF PEOPLE can just walk in without even scanning the badge???? If you check the camera today 7/3/2022 at 6:00PM-6:15PM EST, you can see group of at least 10 people just walk-in without scanning anything and I bet they don’t have membership. All I’m saying is, if you allow groups to come in for free, at least lower our monthly fee.

Gym needs some cleaning. Hardly any dumbbells available, and the ones that were were mismatched. Very disappointing considering you a pay a membership for quality equipment. I’ll be sticking to some of the nicer gyms a little further out.

Much shock coming from planet fitness to this location. The ellipticals and treadmills are dirty. Locker rooms are dirty. Pool is dirty. Planet fitness the workers are constantly cleaning, why is this place so different.. The stair masters are a joke. They sound like a run down car about to break. I don’t know how much longer I’ll continue-been very disappointing so far. Though, the SCS location appeared better when I was there for a class.

We have a multi state membership at LA Fitness and this club is the worst. Every time we come there, the pool or the hot tub are either out of order, closed indefinitely or closed for “future improvements” Don’t worry about the future. Concentrate on today. For the fees you charge, I expect to be able to use the pool and hot tub today and not a month from now “maybe” It’s a total ripoff.

So, where do I begin? This gym… I’ve seen motel gyms with better equipment! Pretty sure they haven’t updated the gym since 1990! Equipment all over the gym is falling apart! I have never seen such terrible equipment at a gym before! You expect a better standard from LA Fitness but this gym is an absolute joke!!! The one saving grace would be Jessica! I had to stop and ask who she was one day because I have never, NEVER seen someone work as hard as she does at any LA Fitness! She is always moving, always cleaning, wiping everything down windows mirrors equipment, vacuuming, mopping, replacing paper towels, picking up bottles. I understand that is her job but she is all over the place all the time working hard! I have never seen anyone else in this building leave their chairs! She should be the highest paid person here which I am sure she’s not, but she is easily their most valuable employee!!!

I switched from Crunch to give LA fitness a chance and it's the worst decision I ever made. A lot of the equipment is ran down and some aren't working. Within two weeks the building is not open at its set time which is 5am so I have to drive to another gym location before work. This is unacceptable. People pay their hard earned money to come here.LA fitness has to do better.

THE WORSE LA FITNESS MOUND AND 12 MILE WARREN, MI THE EMPLOYEE TURNS OFF SAUNA AT 9:30 PM!!! NO PAPER TOWELS, LOCKER ROOMS ARE DISGUSTING!! I ASKED THE FEMALE EMPLOYEE AT THE FRONT DESK FOR PAPER TOWELS AND SHE RESPONDED WITH ( “ WE DO NOT HAVE TO SUPPLY YOU WITH PAPER TOWELS!!”) THEY ARE VERY UNPROFESSIONAL, RUDE AND DISRESPECTFUL I’M CANCELING MY MEMBERSHIP IMMEDIATELY!!

LA Fitness in Warren, MI is a top-notch gym that offers state-of-the-art equipment, a wide variety of group fitness classes, and helpful staff. With amenities like a pool, sauna, and steam room, it's easy to relax after a workout. Highly recommend for anyone looking to get in shape and stay healthy.

Perfect location but in need of a cleaning staff... pronto. I go during the week at 5 am. Please handle this soon. I'm spending more money driving to other locations. By the way the new gym equipment at the Sterling Heights location is very nice engineering.

Whirlpool being cold or out of order is the main issue at this location for me. Swimming pool is heated one day and is freezing cold the next day. For the price of the membership plus an annual fee, I expect to be able to use a pool and whirlpool as a part of my visit.

I am a new member at LA Fitness I love this location it's clean and maintained. One thing that I observed was Joe the manager Joe is a true professional in every sense of the word. He is a natural at customer service. His interaction shows he loves his job. He is very attentive to members that comes in the door. And he makes sure that people are verifying their membership. Good mangers are great communicators, active listeners and amazing supporters. From what I observed Joe is not only a manager but an effective manager please acknowledge this manager Joe performance Also Whitney is a great customer service representative as well I receiv

The club is filthy inside and out. Once upon a time they opened at 7:00 a.m. on Saturdays and now you can't even get staff members to show up at 8:00 to open the doors half the time. One time there was 4 staff members goofing off in the front desk and not a single one was outside with a garbage bag and a set of gloves to pick up the trash in the landscaping. The equipment is in poor shape and when things are broken it takes them forever to fix it. For the kind of money LA fitness is charging they need to do better.

Joe was super helpful in making sure we knew how to get in contact with the club we originally signed up with as our Elite access (nationwide access) was having issues getting us into this LA Fitness location. We appreciate the friendly customer support from his team!

If you don't go before noon, I wouldn't go at all. Left another gym years ago because LA back then was clean and maintained well and for a little more money it was mostly adults who minded their business. I can't get over how much this place has gone down hill, maybe it's the times or the age of the gym, not sure. By mid day the men's locker room is filthy, garbage overflowing, fixtures broken, floor and benches covered in water. Insides of the lockers are filthy. I don't know why there is always paper towel on the floor. Equipment has missing parts, wrong parts, loose belts, dumbells scattered throughout the gym. The only nice things I can think to say is that the woman who works the front desk in the morning has always been polite, and I haven't really had any problems with other gym goers. I am going to give another location a try, but I think it may be time to look for a new gym.

It's fine. There are not many gym options in the area. The equipment is usually fully functional. Lots of variety. The size of this is good but it gets crowded.

This place is the best Let me tell you my favorite spot is up stairs yeeeeessssss you heard me they have a hidden gem the top Now the staff could be more welcoming tho Can't wait for the NEW ONE TO OPEN UP ON VANDYKE AND 16 IN THE PLAZA HOPE THEY HAVE 2 LEVELS

Spa is cold and is “still scheduled for service”‘according to staff. Pool is also cold. Lady’s sauna is just warm compare to other locations.

Always out of paper towels and soap. Employees harassing us while playing basketball ten mins before the gym closes because the staff wants to get out earlier, they shut off the sauna 30 mins early sometimes also but always before the gym is even closed.

They were advertising a free workout with a personal trainer, so I decided to register. It wasn’t working on the app, so I decided to go in person and sign up. The front desk directed me to a young gentleman on the side. He booked a 50-minute session with a certified personal trainer for the next day at 10:30. The next day I come in and asked the front desk about my session; they said the personal trainer doesn’t come in until after 11:00. I came back after 11:00, but the personal trainer still wasn’t here so the gentleman that booked my session yesterday said that he would be my “trainer” for the day. Everything was going well. The workout was basic, and he complimented me on my form. At the end of my workout, he told me to meet him at the his desk and he was going to go over a plan for me. After reading from a script about the benefits of a personal trainer, he asked me if I was interested in hiring a personal trainer. I politely declined. He then started pressuring me by saying things like the gym is a dangerous place, most people don’t achieve their goals and work themselves to insanity at the gym etc. I firmly told him that I wasn’t interested because the lowest price to hire a personal trainer was close to my car payment. This caused him to become angry and unprofessional. He said I didn’t know what I was doing and my form was bad. Once he realized that I wasn’t going to hire a personal trainer, he told me have fun working myself to insanity. In conclusion, the staff in charge of selling their services act nice, but when you don’t want to buy their service, they become rude and unprofessional.

Management and staff’s approach about issues is very disappointing. Mold in a tile in a shower is gross. Hot tub is a cold tub most of the time. Sauna is not like saunas at other LA Fitness i’ve been to. It feels like being outside on a 80 degrees day, nothing more.

my second time there and a guy was in the jacuzzi posting live on Facebook turning the camera around the lady in front of me. I did talk with the manager but I am waiting for the outcome. They have lots of really great exercise machines here and most people keep to themselves. I did love to jacuzzi, Pool and sauna option. I also signed up for personal training to help get me started. Staff were helpful in this area

This is an honest review, this place is mid. Not good not bad it’s just mid. Nice staff, regular equipment lively members. News a new cables machine which is always broken and they need to clean the locker rooms more definitely. Been going here for 2 years now because it’s the closest to my house and I don’t plan on stopping.

This place can be really busy at certain times. Enough equipment to share. I just wish management would pay a little more attention to the cleanliness of the locker room. Liquid soap often runs low in the shower. Otherwise, still a good gym to work out.

The sauna did not get as hot as I'm used to, and the incline on the treadmill claimed it was at 15%, but it was more like 10%. Nevertheless the gym is clean and they have a nice variety of equipment, so I can't really complain.

Gym, hot tub, pool and sauna great. Customer service at this location has actually improved overall and is courteous and of excellent quality. Cleanliness in lockerrom area at Moross location sorely lacking, and this affects pool and hot tub area. Lockerrooms, bathrooms and showers need to be cleaned twice daily, at least. Showers should be checked for soap dispensers.

Everyone there seems very nice. If you go in mornings there are cleaners cleaning machines. RJ personal trainer very accomodating to different fitness levels. People are polite sharing swimming lanes and hot tub. Club has something for everyone with a decent price!

I bought the personal trainer membership more than a year ago. I must say, DO NOT waste your money. They never have coaches, the ones I have gotten to know leave in no more than 1 month. Even my last coach left because They didn't pay her salary. They cancel the appointments, or the trainer simply doesn't show up and they charge you for that class. I tried to find a solution by talking to the Sales Manager ''Nathan'' but it was a nightmare, he is the most unprofessional and useless person I know. I talked to him for almost an hour trying to come up with a solution and he didn't want to help me nothing with my membership, I had more than 15 classes late due to lack of coaches and I asked for a refund or something to get my money and he simply said, use them... When they don't even have responsible coaches, I talked to another person who was also a manager BUT NOT SALES at the gym and she was super friendly and she gave me solutions, now I'm just spending my classes with a very nice trainer and when I finish them I will cancel this membership.

This gym is pretty clean and has good equipment, but there are barely any women who go here and way too many men who do. I have issues with working out with the men here as they always stand in front of me in the mirror, usually hog even the small weights women mostly use like 10 pounds and there are like 5% women here when I go. It's intimidating and uncomfortable, like when I try to use the free weights, and the men walk right in front of you when you're inches from the mirror and disrupt your workout. The entire free weight area is 99% men. I've never seen this before. I often wait till 9 pm to go as it thins out. I wish I could go more, but a lot of the men's attitude is to look at me or stare you down until you have to leave. I wish there was an area for women for free weights so we could be free from this. A lot of high school and college kids are here too, so again, it's hard to feel comfortable as a woman. If they had more rules about people not hogging the free weights and not walking in front of people (it's dangerous too) and more women and more areas women could have peace from the 95 to 99% men in free weight area, I'd go more and be happier. Until then, I get anxiety even walking into this gym as I just want peace and some distance from the overwhelming majority of males here. Maybe management can figure something out. Idk. But I don't care what men do. They think we are impressed when most women just want peace to work out and not feel uncomfortable. I've been in the gym for 25 years across multiple states and have never seen such a male dominated gym in my life. A woman's free weight area closed off from men would make me go every single day. The staff are nice and helpful and the pool looks nice. Haven't used it yet as all men are in there, too. This is a problem. I will probably find another gym soon or location as we women need more women in this one. I can see why there's barely any women in here. It's suffocatingly male. No offense to men, but look at it from a woman's perspective. It's exhausting being judged by men, crowded by men, and having men dominate the free weight area. I'm glad they enjoy the gym, but as the 1 to 5% in here as women, it's rough to even walk in the door. I have been looking for a more women to men balanced ratio location.

This is one of the locations my wife and I go to, and it’s been a disaster. We found inappropriate one of the ladies crew member using profanity and telling the guest to wear one piece swimsuit instead of two, while making fun of her. Swimming pool and whirlpool are often out of order or closed. They contact us with offers to add our family members to our membership, but there is no way we could even consider that the way things are.

I see a few bad reviews about the personal trainers and I also had a bad experience. I had a 8:00 am training scheduled today with a Madison but she was not there at 8 am. So instead of standing around I left my phone number at the front desk so they can call me when she showed up. I went back to the desk 30-40 minutes after we were supposed to start and found out she was training another person and hadn't bothered to call me even though I was in the building before this person. The front desk lady said the other person working out was here before me? I guess it's first come first served which defeats the purpose of an appointment but whatever. I like the gym but idk about the whole using a personal trainer. They don't respect your time.

Honestly don’t even waste your time coming here. Dirty gym and bad management. Coming during the day you’ll be introduced to the workout club. Group of 10+ guys blasting music through their Bluetooth speakers. And after that they all pile up in the sauna along with the speaker. No room for anyone else to go in there. I’ve been to multiple LA locations and have been a member for over 10 years and this is by far the worst location. And unfortunately management/corporate does nothing about it.

Currently a new member through LA Fitness and this location has been an amazing experience so far to the resources of different equipment, pool, nutrition, sauna and more. Joe the GM has personally made it easier for me to become a member, and has personally helped me with fitness training tips and nutrition use. LA Fitness is a great place to work out if you’re looking for a new gym.

Great Front Desk Staff !! Joe , Ray , Eden , Natasha Great job. I got all of thier names because I feel they deserve recognition for giving me the most pleasant visit I’ve ever had. They made me feel welcomed and comfortable when I had an issue with opening a stuck locker. A bad situation turned into laughs and smiles thanks to them !! Great job guys. This is why I will continue to come to The Mound Location.