Friendly staff, but the dog bath area could improve. There is a set temp of the water and you can’t change it. We had to ask for towels twice bc they didn’t give us towels to begin with. Then, they only gave us two small towels for our HUGE 110 pound German Shepard. But our boy came out happy and clean!

Brian and Francesca were so helpful with getting all the supplies I needed for my kitties. Brian and Francesca are amazing. Thank you so much for your help. I will be returning.

Tried purchasing eight items. Three of them, once we got to the register, were priced incorrectly. Took 10 minutes to get the problem solved, and the problem solved only in the sense that “they were sorry they miss marked it. Also I know my dogs measurements exactly, purchased a Halloween outfit for the measurements listed and it was at least two sizes short and they won’t return it. And of course the ball, just after one day You can see the big hole in it and of course that’s not returnable either

Pet Supplies Plus in north Naperville has been absolutely wonderful during the pandemic. I have used their curbside pick up and it has been so easy to order and convenient. I really appreciate their efforts to not only make it safer for me a senior citizen but for their staff as well. I appreciate that they are still offering this service in the fall of 2022. Thank you to all of the staff.

I purchased an item that was on sale. They rang the item up and the price was before sales so I told the clerk. She said she would change it but noticed when I got home she charged the full price. I guess back to petsmart for our family.

this was the 2nd pet store we went this morning for a goldfish! not only did they have a beautiful selection of fish but the guy who helped me and my son was so nice and helpful, full of information. i didn’t get his name but he was very helpful. i’m super happy with our newest additions

I had a coupon so I went to this one instead of Glen Ellyn where I usually go..last time I was here I bought a lot with my coupon,I still have some so I didn't buy as much..it was so funny that the girl remembered me..she got a big bag thinking I was buying a lot..she even said she thought I was buying more since I did last time..friendly staff,lots of things for pets needs.

Horrible pizza and service! Feel like I wasted my money. The cheese in the pizza seemed old. I see why they didn’t show me the pizza before charging me! I use like jets but now the pizza and service is trash! Don’t believe the fake reviews!

Having an older dog brings about dietary conditions & this place works out great! Quite the variety in choices and healthy selections all around for a senior pet. I can see myself coming here if I were to have a puppy as well...

First -time doing the self service doggy wash and this was awesome! Thank you for the wonderful experience ~ I will be back and this time I’m going to buy the 5 wash package so I can save money to buy Howie some treats!!!

The staff is friendly and the store is well-stocked. I recently had an issue with the corporate end of the store, and this location contacted me to try and resolve it the best they could on their end. They were kind, patient, and so understanding.

Always has a great selection in dog treats/ food. I love getting goats milk here for my shepherd. Wide variety of treats for chewing. Most of the time there is a sale especially if you are a member.

Every single empty dog wash stall was dirty & disgusting! Barely lukewarm water with small trickle or strong spray, nothing in between. Dryer wasn't warm either so i had to dry my cold dog with barely warm air also. This self doggie wash simply sucks.Don't waste your money! There were one or two employees working and other couple were standing around. They could have been cleaning up the doggie wash area. There was also dog fur hanging from every shampoo dispenser spout!!

The workers here are Uber nice hence a 2 , but I mostly quit going her to shop after years of being a loyal good customer because I once was talking to the manager, I said something informing because I’m A researcher, it was a topic he was engaging in and he said OH THATS NOT true and I said yes it and we went back and forth and he asked me to leave. I couldn’t believe it. He’s not customer friendly and actually a jerk . Probably why I’m seeing a high turn over of cashiers

They have live crickets, and at a good price. They do carry more basic cat and dog food, but it can be hard to find (back / right wall). They have lots of big name nice foods for you animals too. And there was even a small aisle with reptile / frog stuff that had stuff, which we'll make sure to note for the next time a bulb goes out late at night or need something right away.

Great spot. We use the dog wash here as well as buy our boy high quality dog food. The dog wash is such a good deal at $14 that we don't even bother buying the five for forty dirty dog deal. They have a fantastic facility with multiple wash stations for dogs of all sizes. Shampoos, conditioners and towels are supplied as well as a great warm water shower system and a blow dryer hose at every station. The staff are also fantastic and friendly, and will always go out of their way to help you. I can't speak highly enough of their services.

I go there specifically for the dog bath, they are always clean, they use warm water, and they just love dogs there. And then of course my dog decides she wants to pick out a toy. And I can't say no. Great place. Very clean. And great staff.

Great experience using the self wash station--all supplies are provided and there is a great 5-pack deal. Staff clearly enjoys their work and being around the pets all day, they were friendly and helpful.

Friendly helpful staff & nice selection of cat supplies. Also, I love that they donate space to house rescue cats & small mammals.

I shop here for my dog and they’ve got a great selection of treats, food and toys. Staff is friendly and having a rewards account has great perks too!

Great store, everything was neat and clean. Polite and friendly staff. Was in the area so decided to stop at this one instead of my usual one. They had everything I needed.

Absolute best pet shop in Naperville! Mainly because they carry quality food brands for dogs and chinchillas that you will not find elsewhere, especially in the case of chinchilla food. Oxbow is the best and sadly no one else carries it, despite Kaytee being known to have an ingredient that is known to be poison to chinchillas. Their dog food brands are amazing as well. So many quality brands to choose from. They also carry Jolly Pet toys and Better Belly chews!

This store has fantastic prices on a dog food I thought I could only order online. Their customer service is incredible, and curbside pickup is a breeze. I highly recommend Pet Supplies Plus to anyone looking for a neighborhood pet store with staff that cares about their customers and their pets.

Reasonable prices and amazing selection of products. Well stocked, friendly staff and good reccomendations for all my pets.

The self wash is a perfectly convenient place to wash your pup and you don't need an appointment. Get the 5 wash club card before your first wash and save save save.

Cheerful and happy employees. I only selected an item because the price sticker said it was on sale. Come to find out the sale had long since expired and I was going to put the item back but they were more than happy to honor the sale. It's not just that one incident they are always helpful.