5/5 Mari S. 1 year ago on Google
I
am
writing
this
review
to
highlight
the
excellent
customer
service
provided
by
the
organisation,
but
most
importantly,
by
Allie.
My
back-up
dress
–
size
up
–
was
expected
to
not
arrive
on
time
(due
to
the
previous
renter)
and
Allie
rang
me
and
emailed
me
straight
away
to
notify
me
of
this.
We
spoke
on
the
phone
about
options
and
my
level
of
panic
decreased.
After
all,
this
was
my
first
time
renting
a
dress
–
ever!
I
opted
for
a
different
back-up
dress
and
it
was
beautiful.
I
received
both
dresses
the
next
day.
Shortly
after
I
received
the
dresses
by
post,
Allie
rang
me
to
notify
me
that
the
original
back-up
dress
was
on
its
way
and
would
arrive
on
time!
Allie
is
absolutely
incredible
and
demonstrated
what
the
customer
service
experience
is
all
about
–
going
above
and
beyond
to
make
customers
happy,
feel
heard,
and
feel
special.
I
raved
all
night
about
Allie
and
your
organisation
and
continued
into
Monday
when
returning
to
work.
You
might
have
some
new
customers,
but
for
sure
you
will
have
retained
a
customer
in
me
😊