5/5 Stephen A. 1 year ago on Google
Platinum
level
customer
service
from
Dave
Stephens.
He's
like
the
good
neighbor
everyone
would
like
to
have.
He
sincerely
cared
about
my
sleep
quality
and
overall
wellness.
I
started
my
sleep
care
journey
with
a
sleep
test
through
Sound
Sleep
and
one
through
a
sleep
medicine
office
in
a
hospital.
Sounds
Sleep
did
the
testing
and
a
helpful
consultation
at
no
charge.
The
process
at
the
hospital
office
cost
me
over
$700
with
insurance.
They
didn't
offer
personalized
guidance
like
Sound
Sleep
did.
However,
similar
to
Sound
Sleep,
the
hospital
clinic
attributed
my
moderate
apnea
to
airway
obstruction.
I
opted
to
try
a
mouthpiece
through
Sound
Sleep
rather
than
CPAP
through
the
in-hospital
clinic.
Dave
was
great
to
follow
up,
offer
tips,
make
mouthpiece
adjustments,
and
respond
to
questions.
Dave
gave
me
advance
notice,
but
to
put
it
out
there,
it
took
me
about
1.5
weeks
to
get
used
to
the
mouthpiece.
It's
uncomfortable
at
first
and
I
appreciated
Dave
checking
in.
With
the
mouthpiece
supporting
an
open
airway,
my
sleep
quality
wasn't
improving.
Dave
had
me
do
two
additional
sleep
studies
and
he
uncovered
that
my
particular
issue
is
Central
Sleep
Apnea
(my
brain
not
telling
me
to
breathe
often
enough
while
I'm
asleep).
It
turns
out
the
mouthpiece
wasn't
the
right
solution
for
me.
After
determining
this,
Dave
referred
me
to
specialists
who
treat
Central
Apnea.
He
issued
me
a
partial
refund
for
the
mouthpiece
(no
other
healthcare
organization
that
I
know
of
will
stand
behind
their
services
like
this),
and
he
proactively
emailed
me
the
full
reports
from
the
sleep
studies
so
I
could
easily
send
them
to
the
next
provider
I
go
to.