Was a great place to grub. Chicken done well. Diversified and delicious. Also extraordinary food flavor and great place to chill. Not against meeting family or friends.

Much better than Raising Canes in my opinion. I've tried both tons of times over the years. Try a chicken finger plate with all fries instead of coleslaw. I usually get a side of the buffalo garlic blaze sauce and 2 ranches. Zax sauce is really good as well. The chicken is always really juicy, and the seasoning on the fries puts their fries way above Canes too

I wanted to come try this place out since I was let down by Raising Canes the other day. I heard zaxbys is the next best thing to a chicken place. This place is by far worse. I got the boneless wings and things plate. My boneless wings were hard as rocks, my chicken fingers were super old, and my fries were disgusting. They even burnt the toast. It was not worth the amount of money we paid here and it is very unacceptable... staff was rude at the drive thru when I asked about recommendations on their menu... I do not recommend coming here, save your money.

The front counter lady in her 30s was very flirty with most of the male customers. Very frustrating because it holds up the line and some of us have places to be. It’s unprofessional and uncomfortable if you ask me. No one wants to see or hear that. Do the world a favor and keep your love life outside of work.

There was no line in the drive thru and it took about 5 minutes for them to take my order. Then the girl was really rude. Fries were cold when we got them and the toast was extremely stale. And we got a kickin chicken sandwich which is usually really good but there was a little drizzle of sauce on the bun and that was it. The worst Zaxbys I’ve ever been too.

This Zaxby’s is slipping, fast and hard. The customer service here is always infuriating, these young girls running the cash register seem to seriously hate their lives and people in general. Lately, it’s like your customers are more of a burden to your staff. Last time we were there, my Buffalo blue zalad was like a child’s portion side salad, for $12. Today we came in, and the girl who took our order, with dark hair and glasses, didn’t smile a single time, was so monotone and miserable, and royally jacked up our order, I ordered a number 4 (just 5 chicken wings) traditional with hot honey mustard and an extra Zaxs sauce. My husband ordered a wings and things, traditional with hot honey mustard, an extra zax sauce, 2 extra honey mustard and a side of fry seasoning, which we specifically asked for when ordering and were charged for. When our name was called for our order, there was 1 honey mustard on the tray, I opened the boxes at the counter and both boxes were wings and things, (not what I ordered but whatever) neither had even 1 Zax sauce, and no side of fry seasoning. I asked the blonde girl “Do these not come with Zax sauce?” Knowing very well they do, as we’ve dined at Zaxbys all over this country. She said “I guess not, but I’ll get you some” thanks, should have already been there. My husband goes back up to get his fry seasoning and honey mustard and extra hot honey mustard for the wings because they were basically dry. The girl treated him like he was inconveniencing her for asking for what we originally asked for when we ordered, and paid for. We’re in hospitality and customer service, and yes, Zaxby’s may be considered “fast food”, but when you’re charging $30 for 2 meals, and the chicken strips are basically slivers, the fry’s have no seasoning, the wings barely have sauce and are crusty, the order isn’t taken correctly, there’s a major lack in customer service, and you treat your customers like they are a burden, people will stop patronizing your business. I will happily be completing the survey on my receipt, even though I doubt any change will be made from it. As someone who runs a business, and mind you, most of our team are teens/young adults, I highly recommend investing your time into team meetings and coaching customer service skills, this is an area this location seriously needs to step up.

Chicken fingers was very good and chicken sandwich was delicious Cole slaw was very crunchy and tasty. Only complaint was the Texas toast had a rancid taste was returned and manager apologized, and gave us three pieces of toast. Friendly people at location 👍

Ordered through doordash for a pickup. Received confirmation that order was being made. Arrived at specified time and employees say order wasn't on their screen, check with doordash, and ignored me. I showed them the order in doordash app and how it said it's being prepared right now and they said it was doordash's problem and went back to ignoring me. Doordash confirmed their system says order was sent and confirmed by Zaxby's and couldn't do anything about it since it was on the restaurant's end. I went back to work hungry because the whole ordeal took too long to attempt to figure out and my lunch break was over. I always wanted to try Zaxby's...what a first time to remember. Also, the site you linked didn't like my phone so I couldn't respond there.

Sorry Zaxby's, but I think Raising Cane's set the bar too high for you. Toast seemed like it was toasted 3 hours before I got there. Chicken pieces were small. French fries were the best part of my meal. But, the worst part was the cleanliness of the dining room. Certainly not busy, which should have been my first clue at 12:30 on a saturday afternoon. 2 or 3 employees just standing around like they're waiting for something to do. A quick walkthrough the dining area to clean tables would have been that something. My guess is that I see a reply from the manager about hoping for a better next experience. I'll tell you what. My next experience will be better. Because it will be at Raising Cane's.

Five stars dropped down to two stars. It's usually good food, but on 10/01/21... maybe your oil is going bad... the food looked normal, but stunk like it was burnt. It was inedible, had to throw out the entire family pack dinner, except the Texas toast. How do you work there and give out food that smells like it was kept warm in a smoker's mouth? Added is a picture of the food I had to throw away. Added 06/27/2022: Now that we have a Raising Cane's, I don't see any reason to come back. Looks like you lost some customers for life.

I love Zaxby's. It's my favorite chicken place. I'm from out of state and I made it a point to get Zaxby's while I'm here, they don't have them in Phoenix. This location did a terrible job. The kickin' chicken sandwich had almost no sauce on it, the toast felt stale, and the fries were cold and hard. Everything I was given seemed old and tasted gross. Also, they didn't even give me a zax sauce. Completely disappointed.

I went today and the employees were just messing around per usual. I ordered my food and the price was decent I guess but not really for what I got. Not impressed with this location, go to the Clinton Zaxby’s for better experiences. I don’t understand what happened with the old crew but the new crew is intolerable and unpleasant. There are some employees who are decent but very few. Don’t think I’ll go back to this one unless they bring back old crew members. Do better or get a different job seriously.

The food was very good and filling with what we got I especially liked their drink machine they have cause their was plenty of different kinds of drinks to choose from 😃 rather it be diet drinks or regular drinks. I had a blueberry lemonade drink which I had never had before which in my opinion was very good😃.

They have really good chicken and their variety of sauces is awesome! I love their sauce for their strips more than any other chicken place! Service here is ok but the restaurant itself has been a bit dirty a few times I’ve been in.

I thought I’d left a review for this Zaxby’s before, and it seems like no matter how many chances we give this location, we’re let down every single time, without fail. The menu lists their Zalads at $10.66. They no longer offer the Buffalo blue zalad, which is heartbreaking, so I ordered a house salad and asked for the fried chicken to be tossed in the tongue torch, which apparently up-charges the salad almost a dollar. Whatever about the money, but when I get my order and my chicken is NOT tossed, that I paid additionally for, that seems a bit wrong, right? So I take my salad back up and tell the miserable young lady who seems to hate her life and everything around her, and instead of offering to properly toss the chicken like what I paid for, she hands me two packets of the sauce for me to do it myself. We love Zaxby’s, we’re from the south and we have dined at many Zaxby’s, but this one is always so disappointing and it is very unfortunate. This location would probably be decent if the customer service was a step up from what it currently is, because never have we been treated kindly here, the team taking orders always seems so angry at the world and they don’t care about the people who are currently keeping your business open, for now. Looking at the other reviews, it seems we are not the only ones, in todays world, with the outrageous prices, people are picking and choosing where they dine, and we’re not going to continue coming somewhere where we feel like we’re a burden supporting a business, seems a little backwards. Do better.

Yesterday we visited Zaxby's for the first time. I must say the service was exceptional. Our cashier Andrew was so knowledgeable and helpful. Extremely great customer service and the Zaxby's sauce is awesome. So were the other sauces but my kids loved the Zaxby's sauce. Everything was was great. Highly recommend stopping here..

For a place that is all about chicken, I was suprised by how weird their chicken tasted. I don't know if it's a spice or, but the actual chicken had a weird taste. I got the Nibblerz and found a piece of blue plastic in one of my chickens. Fries were good. This is the first time I've eaten at a Zaxby's and will be the last, not because of the plastic but because of the weird taste of the chicken.

I’ve tried to give this location several chances. I’m from Georgia, and back home, all of our Zaxby’s restaurants are incredible. This one is a huge disappointment. The cashiers are rude, the food is like a 2/10, always cold and old, and back home it’s easily a 10/10. Corporate should step in because this place is giving Zaxby’s a bad name…

Felt really bad for the new girl who was working by herself. I went in to claim a free big snax box and the reader wouldn't accept my qr code. She couldn't figure it out and people were lining up at the drive through window. I ordered on the app instead and it went through. Sadly though when I got my food it was already cold. Not sure how that happened when I was sitting 20 feet from the counter. All in all I probably won't be going back unless the meal is free again.

We ordered online and picked it up inside. The food was fresh enough, though the toast could've been a little less soggy and more, toasty. The second I walked into the lobby, though, it fell silent and everyone's heads turned toward me. Almost as if I had entered a movie scene. I immediately felt out of place, as if I were an alien life form. So I located my order, double checked that it was what I had ordered and bounced right back out the door. I did shout "Thank you!" over my shoulder as I exited, though. The food would've been perfection, (other than the soggy toast), if it wasn't for this terrible toothache! (Nothing at all to do with Zaxby's )

horrible the chicken was badly cooked the first one I ate was like slimy I never came back apart from the cashier at the window with bad behavior

Seriously small fry order, no cheese, no bacon, no season cost me ten effing dollars!!!! Not happy.

This chicken is the juicest chicken from any chicken restaurant i have ever had! This place gets super high praise for its chicken alone. However, everything else is subpar. The fries are very mediocre, but when i got them, they tasted like they had been sitting out for a while, and they were aboit room temperature. The coleslaw is very water-y. If you're into that, then you'll love this slaw. However, im not about that. The most disappointing part of this meal is by far the "toast" if you can even call it toast. I'm almost certain it is just a piece of dollar store white bread that they put on the stove till it smells burned. Compared to the toast at places like Canes, I can't even make eye contact with Zaxby's toast without feeling uncomfortable. Even with how disappointing the rest of the meal is, the chicken is incredible and single handedly gets Zaxby's a 5 star rating. The Zax sauce is pretty good, too. Another complaint I have is the last 2 times I went here there was a problem with the speaker playing music that caused it to make an obnoxious rapid popping noise that kind of sounds like a late round of Bloons Tower Defense. It's not too expensive compared to other chicken places, I would say overall Zaxby's falls just short of Canes and Chick-fil-A due to the underwhelmingness of the sides.

Tried it for the first time today. Sandwich came out fresh and hot but the fries they gave me were very soggy and cold. Overall a really subpar place. I would pick Canes over this and that’s saying a lot because I’m not a Raising Canes Ambassador either. The employees were fairly nice and helpful. Probably won’t come back.

Love getting wings here! Just don't go 15 minutes before closing.. lol they told me they don't cook traditional 15 minutes before close. Also tried to call 15 minutes before I got there to order ahead of time to avoid this issue, the employee just puts you on hold and never comes back. Currently sitting at the drive thru waiting 15 minutes anyways for boneless. Crazy. Great wings though. Would have had 5 stars if there was better customer service.

Took the guy 5 min to take my order. Sat there waiting. Finally ordered, sat another 30 min. They had me drive around to the back door. Sat and waited... waited.. tick tock, tick tok .. she comes out finally with my food. The order was wrong.

Love half price salad day on Wednesdays sometimes they make it wrong but no biggie it's because I ask for BBQ sauce on my chicken they usually forget but they'll give me BBQ in addition to pour on myself.

The service is always slow even if I'm the only car in the drive through. And the last experience with just the fried white cheddar bites gave me food poisoning that was not worth the wait and had me mentally planning on how to clean the bathroom. Its usually fine and this doesn't usually happen but everytime the wait is at least 15 minutes. I get being short staffed but when I'm the only car in line it becomes an issue.

Staff was eager to assist. The one being trained was very friendly and attentive. The food did not agree with me however. It went right through me. The $4 white cheddar bites portion was something that should have cost $2. I'm not sure if it was the chicken or the sauce that my stomach boycotted but I won't be returning to experiment.

I just drove 30 mins to get a chicken club (My favorite)and when I get there I can't see it on the menu. The woman tells me it's discontinued. They still have all the ingredients to make the chicken club so I ask if she can still make one and she said ummm no because like I said it's discontinued. It was the only thing I ever ordered from there. I dont know how they stay in business. The place is always dead when I go by and they discontinue probably their best sandwich. I won't be going in again.

Drove up late, right before closing, and got exactly what I ordered super fast. All food was fresh and hot. Everyone on the late shift deserves a raise, or you'll lose them to someone that appreciates them more.