I had 2 experiences at this clinic. The first time I saw Kia Elliott. It was not a great experience. I had to wait in the waiting room for about 20 minutes after my appointment time. Kia, herself was very down to earth and nice to chat with, but the test results for my appt took almost a week to get. They were very routine tests. And there was never any follow up or anything. I call back maybe 2 months later, at about 1030am to send a message to Kia, and I'm told by 2 of the clinic staff that I'm not able to send a message or book an appt until I pay my balance. I didn't know I had a balance. And i was informed that if I paid through the website it would take about a week to process. So my only recourse was to get up from my desk at work to go downstairs to get my purse and wallet on the phone, or call back and I was informed that the lady on the phone said she checks her messages at lunch time. I had to handle a patron at work, so I had no choice but to call CWC back. After 4 calls, I finally got ahold of someone to pay my balance with. I ended up going to see Elizabeth Kane the next day. She was very prompt and easy to talk to. She said I'll have my results within 2 days. 2 very different experiences.

I called on September 28 at 3:55pm to cancel my first prenatal appointment because I decided to go with another provider that is connected to Charles Regional Hospital. When I was on the phone to cancel my appointment the receptionist asked “Are you no longer pregnant?” For one, why is that any of her business? Your job is to just cancel my appointment like I asked you to do. And two, her asking patients that is very rude and insensitive to patients who probably did suffer from a miscarriage or etc. She definitely needs to go back and be trained better because that was very unprofessional.

Kia Elliott, CRNP was my provider. She was great and I appreciate the time she spent actively listening to me. This was my first appointment so my follow up appointments will determine if my rating will be five stars.. Nice practice & staff.

I am uncertain about the operational procedures currently in place within this office, given that we are in the year 2023. My initial intention was to establish contact with the customer service department prior to composing this review; however, it appears that such a department does not exist. I held a positive impression following my initial visit to this establishment. Regrettably, subsequent experiences have left much to be desired, particularly concerning the front office's performance. It is with disappointment that I note a consistent lack of productivity in the front office. Despite dedicating over two years to the pursuit of resolving issues related to my patient portal, no discernible progress has been made. Attempts to establish direct communication through telephone contact have proven equally futile, with voicemail messages left unanswered and unreturned. This poses a significant concern, as individuals with potentially serious medical matters may find themselves without a viable means of seeking assistance or support. It is my assertion that a comprehensive review and restructuring of this establishment's operations are imperative. Furthermore, the accessibility of the office itself leaves much to be desired, as visitors are required to request entry by knocking on the door and awaiting a response. While I acknowledge the competency of the medical staff, the overall efficacy of their services is severely hindered by the seemingly insurmountable obstacles presented by the front desk's inefficiencies. In light of these concerns, I strongly advocate for a thorough reevaluation of the administrative processes and customer service protocols within this establishment. The continued success and reputation of this medical practice hinge upon its ability to address these shortcomings promptly and effectively, thereby ensuring that patients can access the medical care they require.

Dr Kia Elliot was amazing. She answered all my questions and concerns. She has great bedside manners and very knowledgeable. I love that I did not have to wait long to be seen and although I was in and out I didn’t feel rushed. I would highly recommend her to anyone.

Kia is amazing. I feel super comfortable and safe talking to her. Been a patient here for 20 years and don't plan on leaving. Office staff is amazing as well.

I used to be a patent here and really need to find a new GYNO, but I gave CWC two chances already and the last straw was April 2020 and I know this was the beginning of COVID and that's my issue it was the beginning of COVID before everything shut down. I was told that I would not be able to be seen until Nov 2020. I called my old GYNO located in Virginia, and I was seen the following week. Ugh, this place is so unfortunate, and I doubt anything has changed!

I usually go to the CWC in DC near GW but moved to Waldorf and decided to go here. The office is old but the Doctor, NP, nurses and front desk are very welcoming and nice.