1/5 Francesca S. 4 months ago on Google
The
only
word
that
can
explain
our
trip
is
complete
chaos!
The
hotel
itself
is
stunning,
in
beautiful
grounds
and
we
had
a
very
nice
room
(we
did
get
a
suite.)
But
the
whole
process
from
start
to
finish
was
a
shambles,
firstly
the
swimming
pool
wasn’t
in
use,
which
was
the
whole
reason
we
chose
the
hotel,
as
it
was
my
mums
birthday.
They
gave
us
1
limited
drink
voucher
for
the
inconvenience
We
then
had
a
table
booked
for
dinner
at
7.30
and
waited
45mins
before
we
could
order
a
drink,
we
had
two
kids
with
us
and
by
this
time
it
was
way
past
their
bedtimes.
After
ordering
the
drinks/food
we
received
drinks
1hr
later.
At
8.40
still
no
food
my
kids
were
crying
and
asking
for
their
bed,
so
my
husband
took
the
kids
to
bed.
I
asked
if
could
cancel
the
kids
food
and
order
them
some
chips
instead
so
it
would
be
quicker,
each
time
I
tried
to
speak
to
the
waitress,
she
walked
off
before
I
finished
taking,
and
I
had
to
call
her
back
3
times
before
she
would
listen.
(She
was
extremely
rude)
Finally
chips
arrive
at
9pm
and
then
food
shortly
after.
I
asked
for
sauce
for
the
kids
and
they
managed
to
get
it
out
onto
the
side
and
walk
off
and
leave
it
there
so
I
helped
myself
to
it.
I
then
had
to
take
the
food
and
drink
up
to
the
room
for
them,
and
then
again
for
my
husbands
tea!!
They
did
give
us
money
off
and
some
free
pudding
to
apologise,
but
it
ruined
my
mums
birthday
meal
and
she
was
absolutely
gutted.
That
night
I
thought,
at
least
I
can
get
to
bed
and
have
a
nice
rest
in
the
lovely
large
bed…
but
no..
of
course
not!
They
had
a
Christmas
party
and
down
under
our
window
is
what
I
can
only
presume
was
the
smoking
area.
It
was
soooo
loud,
adults
shouting
laughing
and
swearing
above
mine
and
my
kids
windows.
At
11.30
I
called
down
to
reception
as
I
had
enough.
And
they
said
they
would
investigate,
nothing
was
done.
I
called
at
12
no
answer,
at
12.30
no
answer,
so
I
had
to
get
dressed
and
go
downstairs
and
find
a
member
of
staff
to
help.
By
1.15am
a
man
who
worked
there
closed
the
area
off
and
I
could
finally
sleep,
until
they
managed
to
all
get
out
there
again
at
2am!!!
At
2.20
It
sounded
like
they
were
told
off
and
pulled
back
in.
The
noise
continued
inside
with
the
drunk
party
stumbling
past
the
doors
till
around
3.30.
And
I
finally
fell
asleep
at
4am.
Breakfast
was
again
a
shambles,
loads
of
staff
doing
nothing
and
others
running
around
like
they
are
on
fire.
3
people
it
took
to
work
out
our
room
number
and
booking.
Yet
nobody
cleaning
the
tables…
Again
on
leaving,
check
in,
overnight,
and
during
the
day,
there
was
no
receptionist,
so
we
had
to
wait
yet
again.
The
whole
stay
was
the
worst
night
away
I’ve
ever
had,
and
considering
the
beautiful
location,
it’s
a
real
shame.
Certainly
won’t
ever
stay
or
recommend
this
hotel
to
anyone,
keep
clear!!