Buffalo Wild Wings image

Buffalo Wild Wings

Restaurant Bar Meal takeaway American restaurant Bar and grill Sports bar Chicken wings restaurant

One of the Most Revieweds in Waukegan


Address

3961 Fountain Square Pl, Waukegan, IL 60085, United States

Website

www.buffalowildwings.com

Contact

+1 847-473-3194

Price rating

$$ $$

Rating on Google Maps

3.70 (1.4K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11 am to 12 pm
  • Wednesday: 11 am to 12 pm
  • Thursday: 11 am to 12 pm
  • Friday: 11 am to 1 pm
  • Saturday: 11 am to 1 pm
  • Sunday: 11 am to 12 pm
  • Monday: 11 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: order (25) wings (18) time (15) daughter (10) service (9) people (9) wanted (8) waitress (8) server (8) minutes (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Arrington J. 5 months ago on Google
    Time is one thing you can never get back. Quick background for effective context - I've been in the Navy for 10 years and my field of supply specializes in retail and services which heavily encourages and is dependent on customer service. I worked in the restaurant industry for 2 years before I joined the Navy which helps me be aware of my views as a customer and as worker. This all happened on Saturday, October 21st around 1600 (4 P.M.) As a drill instructor at the Navy base we don't get as much time off due to our important task at hand for the nation. I wanted to take my wife to get some food and also catch some college football. We walked in and it was maybe 8 to 10 customers sitting down so it wasn't a packed crowd. One of the young ladies was going to sit us at a table that had a bunch of fries and crumbs on the ground. My wife pointed it out before she tried to sit us there and she put us somewhere else and for about 9 minutes we sat there and we noticed a few things. - It is not crowded and 4 workers are standing around instead of cleaning up all the trash on the ground. They dispersed around our 4 minute mark of sitting there. - No one took our order or even said anything to us for the 9 minutes we sat there even after walking by us and looking at us including the manager. (Managers wear polo shirts according to the Buffalo Wild Wings website) - Another couple arrived at our 8 minute mark and asked for napkins to clean up their chairs due to it being dirty. - My wife and I got up and left along with the other random couple and outside they said their whole booth had trash in there. I've been here before and have had good experiences with minor problems but after this experience with zero effort for basic customer service I can't allow myself to return to this specific establishment where laziness and the lack of standards for cleanliness is being tolerated.
    1 person found this review helpful 👍

  • 2/5 SERMhpme a Chowsunzphat p. 6 months ago on Google
    It's the second time my wife and I order at the same time but eat separately. I received my meal almost 10 minutes before my wife's order shows up. Maritza was wonderful. However it seems the kitchen isn't communicating. It may be our last visit.
    1 person found this review helpful 👍

  • 1/5 Emile W. 9 months ago on Google
    Very bad, unprofessional, disrespectful, hateful and ungrateful people. I ordered take away, but decided to have a sit a watch a game. They came and kicked me out that I didn't order a drink or reserved a sit. Like, I've made a legit purchase and still have no right to sit even though the tables are empty. Wasn't even given the option to finish my wings. Will NEVER go there again and good luck.
    1 person found this review helpful 👍

  • 4/5 : M. 1 year ago on Google
    Made an online order for takeout and the order was done incorrectly. However once I spoke with the manager he quickly resolved the issue and Remade the order. Happy with the customer service provided.

  • 2/5 John S. 4 months ago on Google
    Went in at lunch hoping to see one of two college football games. They didn't subscribe to either channel. Took quite a while to get our food and mine was not correct when it came. Took forever again to be replaced and didn't come with sny sauce. I had to wait to get that in order to eat my meal.y wife was done quite some time before I started to eat. Complained to the manager and he said my meal would be taken off the bill. It wasn't and we had to seek out the receptionist to get it taken care of. Sheseemed to be the only one in the place taking her job seriously. To make matters worse, didn't have my favorite beer. Somewhat disappointing visit. I had been away from BW for a while due to ridiculously high food prices. Now I can cross it off my list completely.

  • 1/5 Alba R. 3 months ago on Google New
    Honestly, I have never had such a bad experience with a waitress before at ANY restaurant. She was a white lady with short brown hair , she had it tied in a ponytail, was heavy set and looked like she was in her 50’s. She worked on November 27th some time between 3:30pm - 5pm . My daughter and I were meeting my brothers (we are Hispanic by the way) and sister-in-law (who is white) there to eat together. My daughter and I got there first. Normally, they sit us down while we wait for the rest of our party to get there in case we want to order food . I told her the rest of my party will be there soon. And she puts the menus back down and says “ok then we’ll wait for them to get here. Have a seat on the bench there” not even giving us an option if we wanted to order something while we waited. She did not want to sit me and my daughter down. She wanted to wait until the rest of our party got there. My daughter and I waited on the bench. Then a bit later my daughter, who is speech delayed , signs to me in sign language that she was hungry and wanted to eat. So I asked the lady if it was alright for me and my daughter to order something while we waited. She looked annoyed and asked “how long until the rest of your party gets here?” I said “umm, I’m not sure. It might be a bit” I was puzzled on why it bothered her that I asked if my daughter and I could order food . She scoffed and made a face looking even more annoyed and said “ugh… alright then, I guess I’ll just sit you guys down then” my daughter and I go and order food. She’s speaking to us so dry and annoyed . And Not once did she come back to check on my daughter and I. Mind you, the place was almost empty. There was NOT a lot of people there. There were 2 groups of 2 that were pretty much finishing up their food. My little brother arrives and she comes to ask him what he wants to drink, again super dry and annoyed, and my brother felt it and said “just a Pepsi” and she says “uh, PLEASE” like for my brother to say please as she walks away before he could say anything. The rest of our party gets there, and you can just see and feel her energy switch up when she sees my sister in law. She speaks to my sister in law so kindly , calling her “hun” a lot. My own sister in law who is white can literally see and feel the energy shift the way she’d talk to me and my siblings compared to how she’d talk to her. I told my sister in law before they got there that she didn’t wanna sit me and my daughter down until they got there. My sister in law asks “did her attitude just change when I got here?” I’m like yep…. We were so disgusted by this . As we are eating, I noticed a small group of 3 come in, Hispanics. Two of them went to the bathroom and the 3rd waited to get a tablet for her and her friends. That lady that was our waitress goes to her and says “how many?” And the girl says “3” & the lady said “ok well are they already here?” With attitude And the girl says “umm yeah.. they’re just in the bathroom” and the waitress replies “ok then I’ll sit you down then.” I don’t understand why she was frustrated and why it mattered if the party was there or not yet. The place was almost EMPTY. I’d understand if it was busy or steady at least but it wasn’t at all. She was the rudest and most unprofessional person I’ve ever encountered. Food was great…. But her attitude was not. I do wanna shout out to this girl who brought out our food. She looked like a teenager, short, super curly dark brown hair with glasses, she was SUPER SUPER SWEET and kind every time to all of us when she came back out .

  • 4/5 Harvey B. 4 months ago on Google
    This is one of the many places my son wanted to eat. We were visiting him in Chicago from graduating from his Navy boot camp. The food was great but service was a little slow and only a handful of people were eating at the time not busy at all. But still enjoying our meal with our son. You cannot go wrong with Buffalo wild wings anyway.

  • 2/5 Eric P. 6 months ago on Google
    Do not order takeout from this restaurant. They will intentionally short your order, both in size of food and if what you ordered. This is what almost $27 in wings with extra carrots and celery looks like. 6 nuggets, 6 puny wings, 3 baby carrots and 2 celery sticks. I ordered a veggie boat platter instead of fries. The kitchen staff must not be able to read because it was printed on the order ticket. If I was Navy command I'd make this place prohibited for military staff and families.

  • 1/5 lizbeth f. 5 months ago on Google
    Didn’t want to leave a negative review so I asked to speak to a manager which happened to be Jason but because of my negative interaction with him I went out of my way to leave this review because he didn’t really care to know why I had a negative experience. Came on Tuesday to watch a game and enjoy a nice dinner and it went well that I decided to come on Thursday. Expect that my visit went horribly wrong that now I don’t ever plan to return to this location. My food was very cold when it got here and plus it had taken over 35 minutes to arrive. So I asked if it was possible to get a new set of wings which they happily made for me again. But the second time they were very burnt and crunchy that it was hard to eat them. I felt bad asking for another set of wings so I tried to eat them but I barely ate half my food. In addition to that our server seemed to not be herself compared to when she was our server Tuesday. She kept coming back to our table because she would forget the sauces we got than didn’t remember if she had our debit card to pay for our order. It almost felt like she was high which isn’t the issue it was just that she wasn’t remembering anything and I feel that’s why our order took so long the first time and why the wings were cold. As for speaking with the manager he had no sense of awareness on why I was bringing up concerns about my experience. He didn't seem to care what was wrong or what could be improved for other guests next time all he said was “thanks for letting me know”. Rather than as a manger investigate the core of the issue as to why my experience was negative because that’s what I lead with when I wanted to speak with him. That’s how you improve the environment for other future guests but I guess he really didn’t care.

  • 1/5 Christine S. 1 year ago on Google
    Service was super slow. Was waiting for almost 2 hours for food during lunch that we have to take the food to go. There’s only one waiter for the entire place. I would NOT recommend this place for lunch service especially if time is limited.

  • 3/5 Yessica L. 9 months ago on Google
    Please, please, PLEASE make better drinks. My frozen Piña Colada was watered down and barely tasted like alcohol. Our server was amazing and the wings were tasty, I was just really looking forward to that drink.

  • 1/5 Lydia N. 9 months ago on Google
    My experience was not so ok , the waitress was a bit rude, and i felt stereotyped from her approach to my husband since he big and she was big too seem to me she nearly wanted to fight , he was hungry just got out of work havnt ate all day and we waiting two other friends . She told us we need to wait until the other two come . Even my husband just wanted fried.

  • 5/5 Prasanna S. 10 months ago on Google
    A typical sports bar. I am from Mumbai and used to spicy food. Enjoyed the wings with a spice of "wild". Next time I will try "blazing" wings.

  • 1/5 Richard Z. 8 months ago on Google
    $9.00 for a beer $25.00 for wings and doesn't come with any politeness or celery. I know times are tough but I won't be supporting this corp anymore. Go to your local mom and pop restaurants at least they will appreciate my business

  • 5/5 David M. 9 months ago on Google
    The place was full so lots of people having fun. This made food a little slow to come out and the facility to be fairly loud for me. I got their general tso and sweet chili lime wings. They rocked! The people working were great. Very friendly and professional.

  • 5/5 Fillipe C. 10 months ago on Google
    Great service 👏🏽 bartender is very efficient and attentive. Food and drinks come out at a reasonable time. Good location.

  • 1/5 miguel b. 2 years ago on Google
    Came here with my kids and had to wait 10 min to be seated. Manager explained and said there’s only 1 waitress. Corporate need to hire more waitresses if they want business.

  • 2/5 Aida F. 1 year ago on Google
    This is a hit or miss place. Sometimes your wings are beautifully smothered in the sauce of your choice and other times they lightly dip them. Service is also a hit or miss. Sometimes they serve you right away and other times you're left waiting 10 minutes before someone comes to take your drink order. Once you get your order either the waiter will check up on you or dissapear for half an hour. Mind you all the times I have gone have been on weekdays early on so foot traffic was minimal. Reason for 2 stars is because my sister ordered wings for pickup and some wings looked liked they had been bitten in. On one side wings had been cleaned to the bone which looks like a human bite. I think you'll be left with a really good feeling or a really bad one. Also, if you don't mind squeaky booths and wobbling tables, I think you'll be okay coming here.

  • 1/5 Tomkatsu 1 year ago on Google
    The only 1 star review I've ever given. Waitress was rude, unorganized, got our order wrong about 5 times after triple checking, and never received a refill. The real cherry on top is when one of the people I was dining with politely said that his order was incorrect, and she disagreed and proceeded to say he ordered what he was given, when he did not. I was actually speechless.

  • 3/5 Waylon G. 1 year ago on Google
    Driest tacos ever and nothing like any street tacos I have ever had will never try again

  • 1/5 Elin R. 1 year ago on Google
    I normally don’t do reviews, but our server was very rude. We were her only table and she was rude, didn’t bring anything we needed, never checked in on us, AND POCKETED CASH MONEY FROM US! we had 3 separate cash checks and she did not bring back the correct change. When confronted about it, she simply replied she did not have change. But did not disclose that earlier. No way a business does not have change!!! We were told the registers were down and it was cash only, and that was fine, there is noooo way a cash only night has no change. Absolutely awful.

  • 1/5 patrick a. 1 year ago on Google
    Should have looked at the other reviews before going in, seemed like they were really understaffed and apparently the owner responds to all the reviews but doesn’t change anything. The server was really nice and seemed to be trying her best but was one of two waitresses. Food all came out at different times spanning over about a half hour. Wouldn’t recommend.

  • 1/5 Lee S. 1 year ago on Google
    Don't order the Honey BBQ sauce unless you want a very spicy sauce even though the menu says it is on the mild side. Manager said it must be my taste buds. At least the Orange Chicken sauce was tasty. Lowered to 1 star, because after filling out their online form, they didn't even bother to call me & it's been 3 weeks!

  • 1/5 Hillary F. 1 year ago on Google
    Got takeout on 9/16/22 and this is what was in my wings box. Do not try telling me that this hasn't been tampered with or even BITTEN. Absolutely disgusting that they would even allow this to be put onto a plate. Don't come here and give them your money, who knows what other nasty things they're doing in the kitchen.

  • 5/5 Julius T. 1 year ago on Google
    Food was on point! The customer service was great. We were seated quickly and our waitress served us very well. I hope you guys get to a if business with the casino.

  • 5/5 Jennifer G. 2 years ago on Google
    My husband and I were recently in Waukegan staying at a nearby hotel for our son’s Navy graduation. We decided to visit this Buffalo Wild Wings location, and we’re glad we did. I have to do a shout out to our server Mo (I hope I’m spelling her name correctly). She was enthusiastic, friendly and super sweet. If you’re in the area, I would recommend this restaurant. And maybe you’ll be lucky enough to get Mo as your server!

  • 5/5 Joel M. 1 year ago on Google
    Let's be honest with ourselves here. We don't come here when we're trying to go out on a whim and explore something new. The wings are always the same... good, not the best. But its the quick service and thought provoking staff that plasters the smile on my face at the end of the night..Definitely not the IPA's shared with friends

  • 3/5 Travis B. 2 years ago on Google
    The owner needs to put some money back into the place. Upholstery, carpet and paint. Our waitress had a great personality, but struggled to keep up with all the tables and seating people. Hire some more people. This is a Saturday afternoon and 1 person working, wow. Despite all of this, the food was good and served in a timely manner.

  • 5/5 Dylan G. 1 year ago on Google
    For the majority of my meal there was only one waitress working the entire floor. There were so many tables and she was doing such an amazing job! Gave her a huge tip and was happy to do it. Good came out quickly and was great!

  • 2/5 Jessica 2 years ago on Google
    We went since we had a gift card and we were not impressed at all. The gentleman seating people was nice. Service was not good. We waited over 15 minutes to even be acknowledged. She was not friendly. Ordered an appetizer and it came literally 2 minutes before one meal. The fries are horrible and very skimpy portions. Wings were a decent size. Needed drink refills and our server was nowhere to be found. The only time we saw her was to take our order and hand us the bill. If you are going to serve mediocre food at least make up for it with good service. Will never go back here. Overrated establishment in our opinion.

  • 2/5 Alejandra J. 2 years ago on Google
    Placed a order for lunch. Came in 4 mins early to pick it up and not even 5 mins pass and i noticed the fries and chicken are stone cold. Called them up and i have to wait like 40 more mins for them to remake it. This isn't the first time i had bad experience in here. Edit: plus the ketchup packets were all sticky.


Call +1 847-473-3194 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy-hour food
    • ✓️ Late-night food
    • ✓️ Happy-hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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