They are SO kid friendly, much quicker than my doctors office, take the time to work through relevant history, and very kind. I think Midwest Express Clinic may be the nicest group of care providers I've had the opportunity to be cared for by. Very happy with the medical advice and care provided to my 10mo son and efficiency with my covid test months back. You really feel like you matter as individuals. 2 thumbs up and all the recommendations I could give!

If I could give zero stars, I would. I waited around an hour in the lobby for them to turn me and my three year old baby away who had a head injury because they didn’t know how to type her insurance information correctly into their computer. Then when I called over the phone to try one more time with the insurance, they kept me on hold for 15 minutes. I finally hung up, called Riverside Immediate Care and they promptly connected me to a nurse practitioner who evaluated my daughter over the phone and cleared her. As we were waiting in the lobby, the doctor walked out to get water and saw my daughter and started chatting with her. My daughter told her “I bumped my head” and the doctor said “oh I see that.” I turned to the doctor and said “that’s actually why we’re here today” and she looked me directly in my eye, brazenly ignored me, turned around and walked away. I even asked the staff to put me down as self pay and I’d get on a payment plan and they said I’d have to pay it all in full $120 up front if I wanted to get her seen…. $120 for the doctor who’s too good to acknowledge when another human being is talking to her to ask a few questions that took the nurse practitioner 2 minutes to ask??? $120 for them to tell me she’s fine?? It’s obvious they did not care at all about the well-being of a three year old child and only cared about the money they could get from billing her insurance. I’ve gone there for myself before and they’ve treated me like just a dollar sign as well but this comment has already become very long so I’ll spare the details of those stories. I will definitely be going to riverside immediate care from now on.

I had actually been here twice recently. Once for my elderly mother. and once for myself. Both times the staff were professional, the waits were short and the care was appreciated and genuine. We were both able to get the medication we needed at an affordable price and they were able to answer our questions. Word of advice, make sure to fill out their online appointments ahead of time if you want to get checked in quicker. It will save you from doing paperwork there when you aren't feeling well.

I visited this urgent care while staying out of town in an unfamiliar place. The staff were extremely helpful, courteous, and polite. I walked into a full waiting room of people that were very ill. It appears as though there were only two people running the front office however they were calm cool and collected under pressure. The doctor was very caring, knowledgeable and listen to my concerns. The staff worked very hard with the issues I had concerning medication‘s getting filled. And working with the local pharmacies so that I could get what I needed to start feeling better. I couldn’t be any more happy with my experience at this urgent care facility. Way to provide quality customer care!

Charged me 80 dollars to pour near freezing water into my ears, then correct it by pouring scalding hot water. Then the lady whatever she was gave up and left me with still clogged ears. Ended up buying the device they use for ear cleanings for 20 bucks and have been doing it myself ever since. If I could give less stars I would. Basically paid them to hurt me and not even do anything paticularly positive but teach me that not all medical facilities are competent enough to handle even the most simple of procedures.

I when to my appointment in a rather serious medical condition I was managing and my doctor was extremely understanding and kind and attentive. I was very happy with the service. Thank you to the staff for managing my condition with empathy and care. Keep up the good work. Would be very happy to continue using your service if i find myself in a jam that needs to be resolved in a timely manner. Thank you for caring about me at a time in need, and please keep up the good work.

The absolute most awesome place when you need immediate care. Everyone is beyond friendly. I have been there three times in the last 18 months and have been in and out within an hour. I was lucky enough to have seen Anita Farley all three visits. She is so friendly and very empathetic. I would recommend this to anyone needing immediate care!!!

I got my first ear irrigation (got my ears flushed) and good golly Ms. Molly was it amazing. I was only hearing out of one ear for about four days and they took care of it so quickly and professionally. Everyone was incredibly nice and helpful too. Thank you!!

Had a great experience with the front desk receptionist, the nurse, and the provider I saw. My wait was really short and the waiting room and exam room were nice and clean. I feel like my issues were addressed and I left feeling like I had answers and a solution. Overall a great experience!

Recently took my daughter here, to get look at, and right when walked in I was greeted and felt welcomed, then I had fill out paperwork and we were done, that’s all, we were called back by a nurse, and we saw the doctor. Everyone was polite and nice! Thanks for making our time great!

Very friendly staff. The wait is usually short. I was in yesterday with my young son and the nurse practitioner was so sweet with him. Very good at making him comfortable and relaxed. I would recommend Midwest over any other immediate care.

Been in a few different times for myself, my son and husband. Every time have been seen by Mrs. Molly! Hands down the best! Molly takes her time and listens and gives us professional feedback. Friendly and short wait times even while busy. Good experience every time.

staff was very helpful and pleasant. They were professional all the step of the process. I was able to get right in and out. So glad I stopped in I was very sick and they helped me out! Thank you.

I visited Midwest express clinic this past Sunday. The entire staff are very friendly. I explained my symptoms and they knew the right questions to ask, to provide the best diagnosis. It is wonderful to have medical professionals treat me like they care and want to help me recover from my health issues.

I was in a car accident and feeling it! I went to see the Dr. At Midwest. They got me in right away, and the Doc there was fantastic. Took excellent care of me. Gave me plenty of information about what I should expect over the next couple of days. Made sure to have me come back if my pain level increases or I feel more and different discomforts. I felt cared about and will be going back. Thank you Doc!

Outstanding staff, very kind & personable! I saw Stefanie Simmons who was outstanding! She took her time to address all my issues & concerns! She is very knowledgeable & comforting! I highly recommending the clinic to everyone!

Bringing in my very sick 3 year old who is scared of Drs is hard. The nurse we had and the Dr we had were so wonderful and helpful. They helped calm her and if they couldn't get her to do what she needed they found a different way to get what they needed. And not only did the Dr care for my daughter but she cared about the health of my newborn at home.

My wife and I live in Germany and therefore don't have a primary care here. Due to issues, we needed to get some help. We decided to go here based on the reviews on Google and I can tell you it did not disappoint. The staff was extremely caring and helpful. They did not in any way dismiss what we were going through. Highly recommend this Urgent Care for all of your needs.

Everyone there was friendly and professional. I didn’t have insurance so they did everything in their power to keep my bill to the bare minimum. From issuing generic prescriptions to foregoing non-essential testing. I highly recommend going there before anywhere else. Feel better quickly!

I love coming here, the staff is always so nice. They are very efficient at getting you seen quickly, properly diagnosing whatever issue you are having, and they get you back out of the door as soon as possible. I have never had obnoxiously long wait times at this clinic which is a HUGE deal to me, they value their patients time and that is uncommon nowadays!

Very impressed with the straightforward and efficient service. Did not have to answer unnecessary questions or fill out 10 pages of paperwork for a non-emergency illness. Was in and out in under 30 minutes and left feeling all my needs were met. Would definitely go back and have already recommended to others.

Midwest Express is the best. The wait time is non existent. You get in right away. The girl at the front desk is always very pleasant and knowledgeable. The nurses and Dr's are top notch. We love MEC

We came here for school physicals since they are nearly half the price then by where we live. Upon walking into a full lobby I was concerned it was going to be a LONG wait and was barely that. I pre-registered the kids over the weekend so our wait time was minimal. Turns out one of the kids wasn’t registered so they had me fill out a few forms and she was able to piggy back on her sisters appointment and within a half hour of being called in we were done. The front end staff handled everything with grace and poise and professionalism. If it were me, I would be so overwhelmed with the full waiting room, people coming and going and phones ringing but she handled it all so well. The PA who did the physicals was super friendly and helpful. My girls both felt comfortable and we appreciate her being thorough, knowledgeable and compassionate. I would highly recommend Midwest Express Clinic. We are hoping they open one up near Frankfort, IL. Having good care in our own backyard would be awesome!!

I've been to this location several times in the last few weeks. The staff is so friendly and knowledgeable. Andrea was great! She knew exactly what to do to help me. I will definitely be back.

Each person that I encountered during my visit was professional and friendly. The front desk especially handles a variety of issues. Today I can’t express how impressed I was at how the front desk handled an impossible customer. She remained calm and kind and was still able to balance waiting on others as well. Excellent job! It was nice to be in that type of atmosphere especially when you are not feeling well.

It was a crazy busy day for the staff. They handled the workload like a well balanced team. Everyone was professional, kind, and caring. Not something I've experienced in every urgent care setting. Great experience and a sound treatment plan was put into action. 5 stars!

My first time at this clinic was amazing! The staff and Nurse Practitioner were professional and very polite. I was impressed by how fast the wait and exam room visit was too. A++++++

We had a great first experience! I checked in online which made our wait time less than 30 minutes on a Sunday morning. The team from the front desk to the doctor on site were great! Thank you.

I was so impressed with my visit today. The office was very clean, organized and well put together. My wait time was under 10 minutes and I was in and out. The Dr was very knowledgeable and LISTENED to what I had to say. Not something you get that often. The overall experience I was completely satisfied and will definitely come back if the need arises.

First time at this office and we loved it. They were all so very nice and so professional! Short wait time and we had just walked in since the other immediate care that we had made an appointment with that day turned us away once we got there due to no physician being available. So we were very pleasantly surprised and will definitely make this our new go to immediate care office! The doctor my daughter saw was so nice and extremely helpful! Thank you so much!!

Midwest Express is wonderful! I set up my time online and filled everything out online so it was done when I arrived. They were packed but the receptionist was still so friendly and upbeat and I was seen in a timely manner. The health providers were awesome and super friendly and diagnosed me and had my prescriptions called in right away. I would highly recommend Midwest Express Clinic!

My visit with the NP Anita was great! Got in and out with excellent care and conversation. However I do not agree with the companies new policy of retaining your credit card information on file. They have over billed me in the past. It took months to get them to remove the charges.

I was surprised at how this small clinic can handle a busy day with a full lobby. Very helpful, professional, and friendly. On arrival a patient was being transferred by ambulance and everything managed to be handled at the front desk with no anxiety. I would rather come here than at the ER!

We were visiting the area from Tennessee when my little girl got an ear infection. I really dreaded having to take her to urgent care, but this team was awesome! Very fast in and out and the Dr/nurse practitioner was excellent. Really thanks for making an already stressed mom, a little less stressed last Thursday!

Midwest Express Clinic means truly expeditious healthcare at the facility. The staff was courteous and follow CDC guidelines in infection prevention.The Nurse Practitioner Ms "Anita" exhibited competent clinical skills, examination with excellent bedside manner for any patient who need listening and compassionate immediate quality health care in today's busy impersonal health service environment. She was better than most PA, even some MD or DO I have experience. The Practitioner in my opinion deserve to be called a Family Practice Doctor.

I had a great experience at this quick care. The wait was a little lengthy, but that is out of their control. The nurse practitioner who saw me was very kind and personable. Will definitely be back again!

I went in within 30 min to closing time. I assumed I would get rushed, an attitude, or even turned away. Instead, I received amazing customer service, a smooth registration, and top tier service from the provider. The doctor genuinely heard my concerns and we decided on an action plan that was comfortable for us both. Thank you to the staff!! And keep up the excellent work.

They were awesome! They got me in, quick. They were super courteous and clean. Stefanie was so kind and helped figure out what was wrong. She quickly prescribed me the rights meds to get me back on track! I love this clinic!

I was getting by a friendly receptionist who listened. And then I didn’t have to wait that long but it wasn’t very busy. I did check in earlier that day and went after 6:30pm on a Thursday. The staff was helpful and listened yo what my side was. I was met with the doctor not that long after intake and testing. And she listened to what I was going through and had good treatment options. I am glad that I was able to get a follow up as well being as it is a urgent care. And I could get an convenient evening time. The offices were nice and organized and clean. The wait room was also spacious. .