Let me preface this review by saying that I have worked in retail in some capacity or another always as a manager for the past 11 years. My fiance and I have been trying to figure out for a while what kind of ring to get her for our engagement and ultimately our wedding. Enter Ashley, who, every step of the way, made sure that my bride-to-be got all the attention she needed. Ashley made sure that my fiance and I's purchase was was the perfect fit for us from start to finish. She examined every detail with us including trying to possibly locate a different band for the main piece. When it didn't look like that was going to work out she showed her another option that made it all fall into place. I cannot recommend her enough, if you need to pick something up from Kay and are in the area please talk to her. It's a pretty big deal when you're spending as much money as you will on an engagement ring or an engagement set. You should have someone that makes it just as important to them as it is to you, and Ashley is that person. Thanks again Ashley, we couldn't be happier.

Ashley was absolutely amazing 😊

Ashley rules!

The manager Ashley is a gorgeous, friendly professional who clearly has the "IT FACTOR"! She remembers me and welcomes me by name (and I have not spent a lot of money there). Ashley ordered a necklace for me and when it came in, it was much smaller than I had expected. She did not make me feel bad about it at all, we looked at other options and I ended up buying earrings. Ashley, Rachel and Mary have all worked with both my husband and me and have given their sincere attention to us. Kay Jewelers in DeKalb is Top-Notch.

All of the women who work here were extremely helpful, as they helped with my ideas and kept me right at my budget. I highly recommend Ashley, she did an amazing job showing me the beautfiul collection of jewlery and did it with exceptional service!

I came in today to browse for my engagement ring and I just want to say how nice it was to be acknowledged right away. Most places don't realize how nice that is. I was helped by Sarah and she was amazing to work with. I went to a few more stores after that had nice rings too but the customer service didn't even come close. Needless to say i will be soending my money at Kays. Thank you!

The entire KAYS staff is amazing! Desa is a superior store manager and the overall customer service I receive at the DeKalb/Sycamore location is always exceptional. My most recent visit brought me in to have my wedding rings cleaned in addition to a 6 month check up for a bracelet my husband had purchased for me this past Christmas. There were some issues with the bracelet but Ashley took care of everything and I couldn’t have been more pleased with my experience! I trust KAYS with all of my jewelry needs and highly recommend them to all!

This store has high end jewelry and made me feel exactly that way. I was greeted even though they were helping other customers. I knew what I wanted. The entire transaction took 20 minutes! Thank you Ladie so much. From Kim B.

Great place. Great employees, very friendly and helpful. Lots of selection

Amazing experience with Ashleigh, Rachel and the rest of the staff at this location. Very knowledgeable, no pressure experience. Highly recommend as they have a beautfiul collection of jewlery and exceptional service!! Thank you all for your assistance in helping him find "the ring"

Ashley is the best. Terrific staff. Beautiful jewelry. Great prices.

Always an amazing professional staff!!! Love Ashley there she is always willing to help out!!! Loce Kays!!!

LOVE the employees!!! Very helpful and very friendly!!!! DEFINITELY will come back!!!!

Good experience overall. I came in with a toddler and they patiently endured the two of us for almost an hour while we discussed options. I would shop here again.

Ashley was awsome she helped me return my necklace and put the balance towards my ring.

Great service and very nice people!

All of the women who work here are super nice and extremely helpful! They listened to my ideas and showed me items that matched perfectly!! I’ve always had great experiences while going into Kay’s!!

Great customer service. Answered all my questions and I will keep going back for my purchases

Wonderful employees that are friendly, knowledgeable, and take care of the customers well!

Recently had a custom piece done. Very patient and attentive. The process is not quick, but the final result is worth the wait. As always they are especially good with post purchase service. Highly recommend the custom jewelry over the stock units. A lot of the stock has mehhhh stones--I'm always disappointed, but the custom stones are exquisite, and they let you review them before they set them. So happy they do that. Definitely worth the extra $$ for investment-grade rocks.

Not only have I bought jewelry here I also have had my jewelry repair Here, Excellent trustworthy service

I had the most nightmare experience when I got engaged in December because I turned out to be allergic to my engagement ring. In complete panic and meltdown mode, I went into the Dekalb Kay Jewelers where I received the BEST service possible. Desa worked with me to find the best solution in switching metals for my ring. However, when I got the new ring, I was still reacting to the non-gold alloys that made up my 10K ring. Yet again, Desa was my saving grace and helped me get the most best deal possible for a custom platinum ring since, now, it was my only option due to my allergy. Throughout the whole process, Desa was extremely tentative while I was both in the store and at home waiting for my ring to arrive, which made me feel so at ease despite it being a tough situation. I cannot say enough great things about Desa and the Dekalb Kay Jewelers location. Because of them, I have a ring that I am not allergic to and am completely in love with! I will only do business with this jeweler and location in the future.

Always so nice and helpful!

This Kay Jewelers location MUCH better than others I have been to. The staff is polite and they aren't pushy. The store manager is really awesome too. The only drawback it is a smaller store, but they can order anything you want very quickly and they will call you when it gets in (usually only a few days). Also, this store is in a strange location. It's in the same building as Buffalo Wild Wings lol! So if you're hungry and want to buy jewelry, it's in a very convenient place haha!

Great service!

Excellent sales associates that bend over backwards to give you a positive experience. Would like a larger inventory to shop from. Leaves a taste in your mouth that Kay's doesn't care if you shop online or in-store. Interaction with the associated definitely made the sale with me and answered questions not possible online. I would have selected something I didn't like as much if I had shopped online, as they enlighted me to options I would not have known otherwise. Thanks Dekalb/Sycamore.

My fiancee lost her ring at the beach (I almost lost mine, as well) and she was really, really sad. I came to Kay's looking to find something to make her feel better. The staff is incredibly polite and helpful. Found exactly what I wanted.

The heart on my ring broke off and I couldn't find it. It was no longer online. Rachel (she works at the DeKalb store)went above and beyond to find me my ring at another store. It might not be the most expensive piece of jewelry but it means a lot to me. Big shout out Rachel and the DeKalb store.

My fiancé bought my engagement and wedding ring here. I have had nothing but good experiences, even through the pandemic, with this store. The inspection and cleaning every 6 months makes me feel that my jewelry is well cared for. We have since purchased other pieces from here and will continue. The staff is super friendly and very knowledgeable. Highly recommend.

This location is awesome and I highly recommend! Rachel F and Adrianna M are very helpful with any questions I may have, and their customer service skills are top notch!

Walked in asked about some earrings was told to look around by sales woman. 2 people came in after me and they had sales people walking around showing them jewelry. To bad I've bought from this store many times.

Amazing store! Desa is so well informed and provides amazing customer service! I'll never go anywhere else for jewelry. 100% recommend this store to anyone who wants an amazing shopping experience.

Very helpful with finding something without being pushy. Exactly what you need when shopping for a lifetime decision such as a wedding/engagement ring.

Brought in an outside ring for resizing. When they were looking the ring over before sending it out there were no defects or cracks found. Somehow when it gets to their lab one teeny tiny maybe 2mm sapphire is cracked and suddenly it’s $80 out of my pocket to replace it. And they can’t continue to resize it without replacing it. I also brought in a different ring to have reshaped and polished which they did in house. When they gave me my ring back this one was also missing a sapphire. Clearly they either aren’t good at their jobs or don’t care enough to do them correctly. Would NOT recommend this location or any Kay’s after my experience.

Professional, Friendly, Knowledgeable. We were able to trade in our old diamonds to pay toward new diamond purchases. {We bought Warranties for jewelry purchases back in the early 2000's, and what a great surprise because we were not sure if we had}. We are able to get necklaces fixed for no cost, rings reset, and Christmas shopping has officially begun! The new items are gorgeous! Thank you.

Exceptional service and very helpful when my ring lost its center stone

Desa and Hailey were able to make our last minute wedding into the most stress free experience ever! We were in and out of the store with our perfect rings in less than an hour. Thank you, again!