It is the worst experience ever. I do not know why this store is still open. It should be closed. The animals are in unhealthy environment and most of them are sick. I bought kittens that were sick and they literally died two days after. He did not refund the money or give store credit or replacement as written on the receipt. Hope they shut down his business.

Outstanding independent pet store. They have a wide range of animals: birds (big and small), ferrets, reptiles, rabbits, fish, etc. You want to speak with the man in the floral shirt (see my photos) for good advice. He is a kind person who has a great deal of useful and practical information to help you care for your new addition to your family. The store is clean and well maintained.There is no offensive "pet store" smell here. For those interested in birds, this is the store for you. This store will let you see and touch the bird you want to take home BEFORE you buy it! This helps you determine wherther you can more easily bond with the bird. The variety of pets and products for pets is impressive. The store space is small, so don't bring too many people to the store at once. Overall, this independent pet store is an ideal place for choosing a nice pet for your home.

I got a bunny from there and I took care of it. It died literally a week later , he was most definitely sick. I wouldn’t recommend coming to this place at all. The owner or one of the workers were very rude.

Originally I wanted to get my green cheek conure at Parrot Star however I been visiting this pet store for a while and thought I should support my local pet store. I really feel that the staff is knowledgable in every factor of animals, however I would say customer service should be meticulously looked at. My experience in managing a huge company and I know it may not be comparable to a pet store but customer service is key. I was not to happy about the experience from picking out my bird I feel that I was rushed and did not get the sellers full support and attention. I took my bird home May 05 and unfortunately family circumstance arose with my dad going into surgery tomorrow and it was very irresponsible of myself and I can own up to that. I had my father call because I was highly disappointment and embarrassed in myself. The seller just recommended to give the bird to Chicago bird rescue and was not sympathetic about the circumstances. For it being only two days old I find it unprofessional because Petsmart, Petco, and even rescue shelters have a satisfaction guaranteed for return. Loosing this much money during this pandemic is was definitely a lost and not the pet store responsibility but should make exceptions and there to create more prospects for the long run of people coming to this pet store. DO NOT purchase here UNLESS YOU DONE YOUR RESEARCH. I have reached out to several avian pet store and they said this is a "very unprofessional move" with also knowing the buyers irresponsible actions. but we are all humans we think something works and it just doesn't. I definitely love the variety of birds this pet store has. BUT I WILL NEVER COME BACK TO THIS PET STORE. I would go to PARROT STAR OR BIRDMAN they seem to be more friendly and would not let you leave without all bases are covered and will not rush you. In addition Chicago bird rescue has so many birds you can adopt. WILL NOT BE COME BACK TO THIS PET STORE. I hope no one experiences this cause it is very sad and unfortunately.

This was a awesome store really friendly and overall very clean and well kept they also have a lot of great animals like the possum super friendly and nice but cute thanks again for letting me pet her

The owner of the store is condescending and is rude to me and his place is under ventilated. The animals are kept in small cages and most of them are in unhealthy conditions. Animal control should take a look at this place.

They have a pet 50 year old tortoise in a pen that's 3'x3'. Its cruel. The animal can barely turn around. They have a very good selection of small and exotic animals and supplies.

Adopt don't shop. Everyone was in small tanks/cages. Really hope the tortoise was adopted from his/her 5x2ft bathtub. Totally inhumane. Too many fish per tank. Bunnies too many to a cage, feet yellow; some looked depressed up against the cage corner. Probably trying to have some kind of mental/physical "space" for themselves. For money, ppl breed animals to be sold at pet stores and pet supply stores. The sad thing is, these small enclosures are NOT temporary, and they end up living their lives in horror and pain. Hardly any animals get sold. And if they do, they are replaced by another who will suffer, often to death. Animals, like humans, can go insane from loneliness and boredom; not having freedom or really any rights. Please adopt an animal friend in need from a SHELTER.

Although it looks small from the outside, their variety of pets is bigger than any big name pet store, I come mostly for aquatic pets and related items, friendly and helpful staff makes my visits pleasant. Thank you

I have been going to this place since I was about sixteen years old (thirty-three now) and I absolutely love it.. the animals are well taken care of, it’s clean, the staff is friendly and helpful.. And not that fake friendly you get everywhere else, they genuinely want to talk and get to know your wants and needs so both you and your new pet are happy.. If anyone asks me for a good pet store I always say this place.. I highly recommend anyone reading this do they same.. they will take care of you..

I bought guniea pigs two days ago and they literally died today. He lied about their health and I believed him. Worst experience

After reading more reviews I realized the hedgehog I purchased was sick when I bought him. My hedgehog became very sick about a month after I took him home and then died quickly. I was told he was about 6 weeks old when I got him, but I saw the owner change the date on the paperwork and say it was wrong. This means this hedgehog probably looked like a baby because he was sick. My poor little guy <3 His symptoms align with that of having parasites which make sense based on all the other reviews I started reading after the fact. I will add that it is possible my hedgehog just randomly got sick but, after seeing some of these reviews, I think not.

Pog

The rabbit died after 12 days..

I was just there with my girls. Emily, employee she completely ignored us when my daughter asked question. She was communicating other customers so nicely, but with my girls she ignored twice. It feels like she is discriminating us. So disappointed never coming back

Good ppl

Now this is what call customer service and going above and beyond! I got my baby Bookeeee🤗rabbit here and by mistake his cage was left at the store, and I kid u not Mr. Ken came in this snow storm and brought it after closing. Beautiful, respectable, love when humans do this 4 da goddess❤❤❤❤❤🌠🌠🌠🌠Blessings!🤗 Kindness pass it on😘

Great customer service. Staff are knowledgeable and friendly, and animals are healthy and happy.

It's not the cleanest place, but they've got an awesome array of animals. From chameleons to opossums! The owner is extremely knowledgeable, and very friendly! And from what I understand they're one of the only places in the area that can still sell rabbits.

Great selection of pets! Owner is very nice and will give you great deals on accessories. Bought both of my Guinea pigs from there. Great pet store. Great shop! Support your small business!

I would have loved to have tried this place out but it didn't make sense for me. Was looking to add some fish to my new fish tank. They don't test water (was told when I called them), so being told that, how can I know I'm making a safe choice for my new fish and current fish. Im sure its a great pet store since they do more than just fish. It just made sense for me to go to a dedicated Aquarium store where I can get my water tested and know that they know everything about fish so I have the confidence to make a sound decision.

The girls working were helpful and knowledgeable about all the animals. This is a cool place to go look around!!

Staff are very kind even thou not all are knowledgeable about all the pets, we purchased a ferret and the girl had to ask someone else to answer our questions, on the other hand KENN BEARMAN was very pushy at the time of transaction, this person has a attitude problem, each time I call to get information he would give me an attitude and rush me off the phone. For him to be in business over 30 yrs with that attitude don't have an idea how. Would NOT buy from this pet store and prices are streamly higher than any other place. Do your homework

I've stopped in the store a few times and am a big fan. The owner and employees are ve ry knowledgeable about all the animals and if they dont know the answer to the questions you ask they'll point you in the direction of resources that can help you. The live animals that I've seen (bunnies, ferrets, guinea pigs , and a sulcata tortoise etc) all appear to be in appropriate environments. Last time I was in I was hyped by Emily who was very knowledgeable and helpful!

We love the Animal store! been going since I was a kid with my father for all our small pets and supplies and now I go with my kids. Everyone is very friendly and super helpful. It is always clean inside and they take great care of all the animals!

Solid place

Kenn is the best and he really knows and loves animals. If you want an animal that you know has been cared for - this is the place to go.

Extremely helpful & kind

We love this place! Excellent customer service!

Great service and help.

The owner is a really nice guy and the animals are well taken care of. I bought two snakes from there and they are very healthy and incredible.

This store has very good prices on small animal bedding. The staff and owner are very friendly also 🙂

Everyone is so helpful! They always have a great selection of fish.

Pleasant selection of items and a small cozy shop. Only thing that concerned me when I went was that the birds looked a little cramped, other than that it’s a lovely shop :)

Friendly and knowledgeable staff. It gets my budgies' seal of approval.

They wouldve made a sale today went in there too look a for a bunny for a Xmas present for my son no sales and no type of negotiation the girl was rude and noone even paid attention to us while we were there left sad I guess I gotta stick to JULES PET SHOP much better deals

All of the employees were very kind and helpful. Got to hold the blue and gold macaw and a baby red tail boa. I was instructed on how to get the macaw on my arm and that I should hold him lower than eye height.

So cool

Always have a great variety of products and interesting animals, staff is always great

the pets are sooooo cute. I wanted them all

Cute toys for parrots