2Nigel T. 8 months ago
I found this place to be very run down. It was also very, very noisy due to construction of a new wing. The room I had was large but badly designed so that there was nowhere to sit at a table. A few tables were provided by the bed, and there was a chair but putting them together was very awkward. The bathroom was quite large but with only limited space above the sink to store anything.
Lunch outside by the beach was very noisy. I found the staff to be surly and disinterested. The menu was very limited. The food I did order was ok.
My specific complaints are:
Ants in bathroom
Huge cockroach in bathroom toilet
Ceiling fan in bedroom very noisy (and wobbled a lot when run fast)
Hot water only warm on the day I arrived but better the second day.
Shower bracket broken in bathroom so shower wand would not stay up.
The power went out both afternoons for an hour or so.
At the beach restaurant, despite being right on the beach, there is a very limited view. This was also true from the balcony in my room.
On the plus side:
The room had a kettle and coffee and tera.
The fridge in the room has soft drinks and beer.
The A/C worked but had to run the entire time to keep the room cool - even at night when it was not hot outside.
There was a mosquito net around bed
Don't eat here.
If you stay at this hotel, go next door to the Fujisan Restaurant to eat. It has much nicer staff who are smartly dressed and eager to serve you, as well as a really good menu.
5J. 8 months ago
Recommend this hotel. Reasonable price.
I went there ask for a room, the staff showed me all the choices . I stayed 7 nights here.
5Dhilan S. 10 months ago
Lovely place with an amazing view. They have lovely sea view rooms. The best part is they have family rooms with two double beds which is good for a group of friends who wanna vacation by the ocean. You can either dip in their pool or swim in the ocean. The staff along with its owner himself were all very helpful and humble. The food was amazing and the portions were huge.
2Adeesh G. 1 year ago
Poor infrastructure. Poor furniture. Views of beach are not so nice. Only good part is the access to the beach. Food is very average. People and staff are not friendly. They are arrogant and rude. Menu on offer is very very limited. Hardly you get any choice. Food is not expensive though. The quality of food is very Street side kind. The rooms are not spacious and very less space. The toiletries in the room are very very cheap kind. The placement of furniture and the layout of room is very odd and not organised. Furniture is found torn and damaged too.
4Ravi K. 1 year ago
Resort is good, good location for surfing, restaurant is average. Reception is good witje people who like to help. Room are clean , room service also available. I will not say it’s one of the best. Pool is really good.
4A. 1 year ago
Very nice place for tourists. Surfing also available here beaches are very neat and clean. Very much peace and calm.
3Arjun A. 1 year ago
We had a mixed bag of experience at Jaga bay resort. The location of the resort is awesome but when we visited the place we found something fishy. In our rooms we found an instruction booklet saying that there will be daily temperature checks by the Srilankan army and that we cannot leave the premises till the end of stay. Upon checking at the reception, we found that one half of the resort is converted into a quarantine facility for the SL navy. Due to that half the resort is not usable and we avoided going to the swimming pool too.
The food was good but lacked variety. The beach with the resort is great for surfing and there are surfing classes and boards available for rent. The wifi speed is good but the range is quite limited. The restaurant service is a bit slow but you wouldn't mind it as you are sitting near the sea.
Would be best to avoid it till the quarantine facilities are continued so that you can freely roam around and use the whole resort's facilities.
4onkar s. 1 year ago
Nice place to stay near the seaside. Food is good. Staff are very friendly. They maintain covid-19 protocol very sincerely.
3monica c. 4 years ago
The hotel is not amazing. The staff is friendly. There are a lot of dogs around here, but for us that was not a problem. The food was good. The hotel is right on the beach. There were not a lot of people on the beach so you can always find a free spot at the shadow. We didn`t like the beds because they were very uncomfortable and also the pillows.
1Eszter F. 4 years ago
Such a disappointment... When we arrived to this huge hotel we had a warm welcome but after that it just went wrong.
- The floor where our rooms were, sounded like a factory, the air-condition machines are placed on the aisle next to the front door of your room. So there is a constant noise because everyone around you is using them. When we mentioned it they told us that we can go to another room, of course it didn't happen but I'm sure that all the rooms have the same problem.
-The wifi wasn't working, they even placed a router in my room but still sign of connection.
-There was no water pressure on the second floor so it was impossible to get a proper shower.
-There was no electricity all day long.
-We asked them to wash our clothes, it took 2 whole days to get them back and they destroyed more than three t-shirts and shorts we gave them. (white spots)
After this we got the bill of 5500 LKR and of course we didn't want to pay because of the circumstances I've just mentioned, the lady raised her voice and started to throw the clothes and her pen and notebook on the floor.
-The 'open' kitchen is disgusting, full of flies and not hygienic.
I wouldn't recommend this place at all. You're just a number for them, not a guest.
4Mike D. 4 years ago
We stayed here three nights and found our stay quite lovely. The beach is right there! The waves come in at a steady pace and consistent loudness that soothes the mind. Staff were very attentive and were quite eager to serve us Sri Lankan breakfast each morning.
Our room had air conditioning, a private safe, a king-sized bed, a refrigerator, and a tub!
The down side is a rustic grounds still showing tsunami damage, unfinished building levels, and dead palm trees jutting thru the building which leak during hard rains. New construction of another building and pool in time for 2019 season. I still am glad for the stay!
4Lukas K. 7 years ago
Been there for a breakfast, pretty good place,one of few around open at morning. We had special breakfast menu, it's very good value for 550lkr. Also serving good Italian coffee. The bacon was full of fat with no meat, fried eggs were nice. Nice place at the beach where you can have breakfast watching squirrels or some kind of lizard ;)