Avoid this surgery. End of. I had a blood test back at the beginning of March and had been awaiting my results. A Doctor contacted me to let me know that I would need to be seen face to face to discuss it further. The Doctor also informed me that she would get the receptionist to book me an appointment over the phone. Several minutes later I was contacted by the receptionist who spoke to me in a vile manner then rudely questioned why I hadn’t discussed my blood test results over the phone and then rudely asked why I was having the appointment…this isn’t the first time but it’s definitely the last as I am changing Doctors now. I suggest the receptionists mind their own business and book the appointments as asked, without a fuss 👍🏻

I’ve been lucky and not needing to visit the surgery for many years , today I made contact by phone and asked to make an appointment to see the doctor, the receptionist very abruptly said there were no appointments available and then proceeded to question me regarding my symptoms ! Really!!! Can I suggest that the General Practitioners recruit a practice manager to bring this surgery into the 21st century.

I haven’t had one good experience at this gp. The doctors just rush through walk in appointments and don’t address issues properly I was refused antibiotics for a chest infection thats made me terribly sick and as someone who suffers with asthma the chest infection is much worse I was told to take paracetamol even though I’ve said I’ve tried painkillers, soup, teas literally everything. I was still told I wasn’t sick enough for antibiotics. A doctor surgery should make u feel welcome and safe. But now I feel like I can’t go to them for anything because they do not help!

My daughter waited in the phone for 2 and a half hours to get help fr her child. Ended up going to the surgery only to be told call 111. Absolutely disgusting. I have been at this practice for 36 years. Looking to find a good Drs. Only 1 i found I'm out the area

To the Receptionist at The Welling Medical Practice, My 75 year old Mum came to you for help when she suddenly experienced chest pain whilst out shopping in Welling. You, very coldly said she could not speak or see a Doctor for a whole week. She cried, do you remember? I’ll give you another clue …. She told you that her husband of 57 years had just died and that she didn’t feel very well, do you remember her now? You showed her no compassion or understanding or any kind of human response. After speaking to you over the phone today I recommend that you find alternative employment because a Doctors Receptionist role is obviously not the right job for you. I will be taking this further.

I had an outpatient appointment for removal of a cyst on my neck. The appointment was on time, the procedure was professional and pain free. Very satisfied with the care that I received. Bravo and thank you.

The problem with this surgery is that there is a person on reception who is rude, un cooperative and puts the others down to face criticism. The doctors are really helpful once you can see them. The surgery manager. Needs to take this on board and rectify the problem

Very nasty GP surgery. I'd been lucky to stay healthy prior to now and rarely visited. So it came as a shock to be treated so insolently and in such an uncaring fashion by the GP. Dr A-B was so unpleasant and disrespectful. I was frankly astounded. And both times I called to check on the progress of my referral I was told by the secretary that she's just too busy to deal with "routine referrals" and never gets past the "urgents." You have to be near death for them to take you seriously. After waiting 9 months, I gave up and switched to another surgery. Avoid this place like the plague.

On 13th September 2023, my sister became unwell while I was out with her. So I went into the doctors surgery and asked for help. Straight away the receptionist got a lovely lady doctor who took us straight into a room and called the ambulance. Where we found out she had a mini stroke. Well done to you all, what a great service you gave us that day. I can’t thank you enough.

I have never had a positive experience with this surgery, rude staff, conflicting answer phone information, long waits even with their appointment system. I attended a few weeks ago (2022) and they were still displaying Covid information posters from early 2020 'If you have recently returned from Italy with flu symptoms, don't attend the surgery'. If you have an option, go somewhere else.

Never had any bad experiences with this surgery been with them a long time now, if I can't get through on the phone there are always appointments on the NHS App, last appointment seen on time no issues,

The reception ladys was unusefull and racist. Didn't want me to register because my bank statement she said is not proof of address. Disgraceful

Would like to thank the male gp I saw multiple times over my concerns that may seem trivial to others, but he/they made me feel heard and went above and beyond to listen to me and give me support. Thank you

The receptionist who wears glasses and has hair up is rude and unprofessional bad attitude towards patients.

The male GPs from Asian origin are very rude, 2ice I have been told " if you don't like it, change the practice" If this is a human treating of patients, of course the rating of the practice is slightly above 1

Pls I kindly need help with my physical health problems such as : anxiety, acdominal pains ,emotions ,communications ,understanding, and need to be checked properly regarding about my physical health such as : headaches ,constipation indigestion, and feeling pains on my acdominal private part due to another of sperms in my body pls thanks . Darren Mabo Aris.

My 19 year old daughter has been battling with a serious condition for almost 2 years and we have been back and forth via here and hospitals. Today she had a face to face with Dr Andrews, who was very rude and abrupt and basically told her she had no reason to go in. Wanted to know what she expected him to do! He reduced her to tears! This is absurd and this matter will be taken further.

Rubbish gp waited 30 mins on hold to book a appointment to be told I can't I have to do a walk in an may be seen,, when I said iv been on hold 30 minutes rude receptionist replied I'm really busy,, yea busy doing what being rude to other patients, useless surgery

Absolutely disgusting experience every time I call the Practice. If the receptionist hears you have an accent, they are racist, rude and most unhelpful.

I've been at this surgery for years, they get everything wrong. All the staff have an attitude except for one. If you are looking for a doctor this is not the one! Dreadful!!!

I’ve been treated like a dog by the recepcionistas, I’ve been waiting more than three weeks to get a whooping cough injection because I’m pregnant, I’ve called this gp constantly without success! No empathy, just felt discriminated by the staff there! Not respectful at all! Awful practice!

Can never get through!! Usually have to wait on hold for over 30 minutes every time you call!! Absolute joke of a doctor's practice! Pathetic drove round to the surgery in the end to find them just sitting there at reception!!! Well done to the practice for increasing your carbon footprint!!

Impossible to get an appointment. On 2 separate occasions I've had to use the e-consult request as can't get through to anyone. First time was for my son and we ended up taking him to urgent care after no response for 2 days. (It wasn't that urgent but we did need to see someone.) Again, I have no response from my e-consult after 3 days and noone picks up the phone. Ridiculous.