The employees in the Pharmacy are extremely rude and lack basic customer service. I simply was trying to use a prescription saving card towards medication. I was told the card had expired and I had been using at another Pharmacy without any issues. The Pharmacy employee did not try to call to resolve the issue. I was told to reprint a new card and come back. I called the savings card and was told my card was active until 4/2023. I went back to Pharmacy and advised. The same Pharmacy employee told me to print a new card and come back. After going home and re-registered for a new card went back to the Pharmacy to be literally fussed out by another Pharmacy employee that the card was not active. I have a Masters degree and can read plus I have been a Customer Service manager for over 20 years. The store employees were great but the Pharmacy staff are despicable.

If I could give no stars I would! Went CVS to purchase products using my OTC benefits from insurance. Had multiple products in my basket and had a question regarding one of them. I asked the cashier if one product was covered under my insurance. She scanned the item and completely checked it, out printing receipt. The product was only $5. I get $25 per month using my OTC benefits but if not all spent at one time you lose the remainder. She called someone over to help her and they were not able to correct the issue. They gave me two phone numbers to call one with CVS and one was through my insurance. Now I have to spend my time tomorrow calling these numbers and waiting on hold for who knows how long to get this hopefully rectified. To add insult to injury, I explained what happened to the person who came to assist her and she repeatedly corrected me telling her that she did not check it out that that's what the machine does when you scan something. This is not correct, I have had to check others in the past. Very upset!

Last Friday (June 2nd 2023) I had a scheduled appointment for a 2nd dose of hepatitis a/b vaccine. After waiting for the pharmacist to prepare, I was told the dose on hand had expired. I was told a new dose would be ordered and they would schedule a new appointment for me the following Monday at the same time. Monday came and went without a call or an appointment scheduled. I took it upon myself to schedule a new appointment today (June 7th 2023). When I arrived, I was informed I had scheduled my appointment at the wrong location. I asked if they had availability to sneak me in if possible and was told they need to verify they have it first. I was a little shocked since it was supposed to be ordered 5 days earlier with a presumed arrival date of Monday June 5th. Finally, I was told that the vaccine was not there. If you are looking for vaccines for international travel, I would not rely on CVS.

A simple phone call is too much trouble for this pharmacy. Meds are on back order and they won’t reach out to the doctor to get the script switch. It’s sad we have to deal with this. People get your scripts fill at a different cvs. It’s not worth it. These e-scripts make these pharmacies lazy. And they training new people that way

The pharmacy filled a prescription for my 4 year old kid with a medicine that’s about to expire. Since the medication was wrapped in a bag I didn’t check the expiry until I got home. I returned to the store within 15 mins, they Initially refused to take back the medication but eventually they have taken back the medication. The pharmacist mentioned that they don’t have any medication available and I requested them to transfer the medication to another CVS pharmacy, he mentioned that the medication was placed on Hold and I can pick it up from any CVS pharmacy. The most frustrating part is none of the other CVS pharmacies could see the medication since this store had done something. I tried reaching out to CVS Caremark customer care and they could see the medication but were unable to transfer that to another CVS pharmacy. Now I need to get another prescription from the provider sent to a different pharmacy.

Jody was A-M-A-Z-I-N-G with a capital A she was very knowledgeable about the coupons and was able to see a fantastic combination that truly saved us the most money we really felt appreciated as customers. She also took so much time with us and helped with informing us about the carepass and all those promotional coupons. Jody was very attentive and extremely empathetic in knowing how important it was for us to maximize our deals this trip just moving to the area. Please pass on the message and get her the recognition she deserves I will make sure the proper channels at CVS know this and that her great service gets rewarded kindness and respect is really hard to come by these days we left very satisfied 10/10 experience.

My CVS is clean, organized, well stocked and has friendly, helpful employees who greet you both when you enter and leave the store. Pharmacy staff is top notch! Sale items almost always available too.

Excellent Service Provided. Return an Amazon package.

Apparently I should have read the reviews 1st. Went to CVS to pick up scripts. 1st time they told me my Dr. sent script to mail order. I call my Dr. to have it sent to CVS and they inform me that they sent it to the pharmacy NOT mail order. Back to CVS I go. This time they tell me it's on HOLD. I ask why? She has to go to ANOTHER terminal to see why. She comes back and says Out of Stock. How can it be out of stock? Especially since they've had the script for 3 weeks? Attendant says they have a backlog of scripts waiting ahead of mine. After 3 weeks? So I tell them to transfer scripts to Publix to which I am told they can't. Ok. I call my Dr. and she sends it to Publix and I pick my medications same day. Clearly this pharmacy is severely mismanaged. From wasting my time tracking down prescriptions they were already in possession of, to failing to fill prescription or notifying customer of aleged delays, unpleasant staff and excuses. CVS no one is buying the supply chain excuse anymore. You need to find solutions not excuses.