1/5 Felicia E. 1 year ago on Google
Heard
great
things
due
my
husband
working
for
a
Health
insurance
called
Centenne
here
in
Charlotte
lots
of
coworkers
mentioned
this
facility
and
Veteran
friends.
Had
to
pay
a
late
fee
due
supposedly
non
sufficient
funds
which
was
incorrect.
When
I
paid
the
remaining
amount
plus
the
late
fee
which
they
wouldn’t
wave,
out
of
courtesy
due
some
of
their
employees
stating
wrong
information
regards
billing
then
bill
to
a
later
date
anyways
but
mark
on
the
blue
card
when
next
due
of
payment
is
is
just
confusing
and
who
pays
for
that
mistake
of
miss
information
on
the
end
of
day
?
us
Members!
Usually
you
get
informed
or
notified
of
any
changes
of
the
facility
is
it
pool
updates
or
changes
,
daycare
or
even
payment
issues
which
is
a
great
reminder
but
which
I
wasn’t
aware
of
and
would
might
have
been
the
root
to
the
solution.
I
never
received
a
notification
that
there’s
non
sufficient
funds
via
text
message
or
I
would
have
been
on
my
way
to
fix
that
immediately
but
I
did
receive
that
„notification“
today
after
via
text
at
the
same
time
Ive
paid
the
open
amount
they
couldn’t
charge
previously
for
whatever
reason.
And
the
message
clearly
said
that
I
had
no
funds
available
which
is
off
because
at
the
same
time
I
received
my
mobile
bank
notification
stating
that
there’s
been
a
successful
withdraw
made
out
of
my
account.
.
Why
these
messages
never
been
send
before
hand
when
there
was
supposedly
no
funds
available
or
sent
when
it’s
clearly
incorrect.
Is
it
a
system
error
I
don’t
know
was
it
send
so
it
been
sent
i
don’t
know.
This
is
just
unsettling
and
misleading.
I
should
have
showed
that
to
the
front
desk
having
proof
that
this
doesn’t
make
sense
and
that
the
late
fee
was
unjustified.
So
I
canceled
my
membership
for
our
family
because
this
wasn’t
a
welcome
to
me
into
this
community
that’s
honestly
disappointing
and
no
one
wants
to
deal
with
that
esp
being
a
fresh
member
I
don’t
begin
any
relationship
like
that.
This
facility
is
all
about
health
focus
and
relaxing
this
is
just
uncomfortable
and
I
honestly
don’t
have
the
time
and
mind
for
that
to
always
check
if
everything
goes
correct
.
No
apologies
been
given
no
questions
been
asked
no
thank
you’s
nothing.
Customer
service
looks
different
to
me
or
maintaining
a
relationship
with
locals
at
this
facility.
The
reason
I
decided
to
pay
in
person
today
was
because
the
front
desk
lady
was
just
being
rude
on
the
phone
.
I
received
a
email
about
this
issue
this
morning
and
called
in
immediately
also
wondering
what’s
been
going
on
instead
giving
me
further
Instructions
to
go
forward
with
the
payment
over
the
phone
I
been
told
if
I
do
want
to
this
payment
now
or
not
in
a
tone
which
was
so
uncalled
for.
I
clearly
called
to
make
this
payment.
First
I
been
told
no
payments
are
taken
over
the
phone
then
I
been
told
it’s
possible
to
do
so
which
I
wanted
to
proceed
with
but
not
anymore
because
the
way
I
was
spoken
to
on
the
phone
and
to
just
avoid
further
issues
and
having
nothing
in
writing.
Ethan
I
been
told
that
the
person
what
can
wave
the
fee
usually
never
waves
it
so
I
wasn’t
even
given
a
chance
or
heard
to
begin
with
.
Was
i
annoyed
or
rude
on
the
phone
with
the
front
desk
lady
because
of
that
or
back
and
fourth
or
That
I
had
to
pay
a
late
fee
which
was
unjustified?
No!
I
was
still
friendly
with
her
even
after
all
that.
Manners
and
Professionalism
plays
a
big
role
in
this
community.
Also
pools
have
always
issues
and
are
not
always
available.
Workout
machines
are
out
dated
this
facility
is
to
small
for
the
amount
of
members
visiting.
Wouldn’t
recommend
we’ll
be
back
with
ymca
they
honor
vets
and
discussed
membership
prices.
We
got
our
first
month
discounted
here
but
not
afterwards
so
the
monthly
rate
changed
without
our
knowledge
too
.
All
signs
to
let
it
go.
Other
then
that
water
park
is
great
for
kids
daycare
looks
cute
and
well
take
care
of.
It’s
just
some
of
the
employees
seeming
like
not
wanting
to
be
there
or
to
be
bothered.
Some
are
exciting
&
polite
.
Still
wishing
anyone
a
great
time
there
if
they
can
have
it
and
enjoy
just
a
few
things
to
look
out
for.
4 people found this review helpful đź‘Ť
