Panera Bread image

Panera Bread

Restaurant Cafe Coffee shop Breakfast restaurant Meal takeaway Bakery Sandwich shop Catering service Delivery service Salad shop Soup restaurant

One of the Most Reviewed Caves in West Babylon


Address

1025 Montauk Hwy, West Babylon, NY 11704, United States

Website

www.panerabread.com

Contact

+1 631-661-0990

Price rating

$$ $$

Rating on Google Maps

4.10 (441 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: time (10) order (10) Panera (9) good (9) service (7) location (6) staff (6) salad (6) soup (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Oluwaseun O. 1 year ago on Google
    This Panera is great. The food’s good and for the most part the workers are great. My only issue is they never call my name to pick up my food. It’s 2022, you can attempt to pronounce my name. Just because my name isn’t Michelle or Kay doesn’t mean you shouldn’t call me up. Instead they leave the food on the table till I go check if it’s mine. It’s super annoying.
    2 people found this review helpful 👍

  • 5/5 miss k. 7 months ago on Google • 27 reviews
    Friendly, helpful service. Very clean. My daughter loves the mac and cheese. I have gotten sandwiches and salads and they are consistently good!
    1 person found this review helpful 👍

  • 5/5 Elizabeth M. 2 years ago on Google
    I go to Panera Bread all the time. I love their food. Everything they have on the menu is so good. This was my 1st time coming to this location. The one by my house seems to be very busy all the time every time I go it's packed with people. But this time at this location it wasn't that busy which I like especially since we are still pandemic and there's a possibility that people still can get very sick. I will definitely come back again to this location I liked it a lot. This stuff here was very helpful, Professional and friendly. They seem to be knowing what their doing even though there are alot of students who works here. They seem to Be very clean and organized. I definitely will come and eat here again. 😋
    1 person found this review helpful 👍

  • 5/5 Pedro G. 2 months ago on Google • 447 reviews New
    This restaurant provides excellent and timely service. Their staff are friendly and knowledgeable.

  • 1/5 Trish G. 2 years ago on Google • 130 reviews
    Had a difficult time finding a semi clean table to dine on. A few of them had dirty dishes left on them. The other tables clearly needed to be wiped down from previous diners. The hour spent here these dishes were still there when I left. During a pandemic I expected better from the staff. Not likely to return to this location.

  • 1/5 A S. 1 year ago on Google • 23 reviews
    Found a bug in my salad, no response from corporate 🤢😡🤬

  • 1/5 Pawel R. 8 months ago on Google • 20 reviews
    I paid almost $30 for a tiny sandwich with some lobster and one tiny apple on a side. And the sandwich bread was not fresh. It looked like a 50c hotdog bun. I’m disappointed. And it took them 15 min to prepare that lobster where there are three ingredients only, lobster from a refrigerator, an old bun and an apple

  • 5/5 Ashley D. 9 months ago on Google • 15 reviews
    This particular Panera location has very nice staff and friendly/helpful management anytime I’ve been in. Noticeably kind people seem to work there and manage. And it seems genuine. It’s always a pleasant experience.

  • 5/5 Denis M. 9 months ago on Google • 15 reviews
    At our favorite Panera’s, we met Nick for the first time. Nick took our order and I must write that he is an exceptional individual, which is a lot to say for someone taking an order. His attitude, friendliness and dedication stood out. Kudos to Michael, the manager, for establishing an environment where his employees and the atmosphere they help create never fails to impress.

  • 1/5 Di 1 month ago on Google • 10 reviews New
    I went to Panera Bread in West Babylon. I ordered my food at the kiosk there weren’t any pagers. I asked the female at the counter for a pager she said she didn’t have any. There was one sitting right by her… I figured it was broken. As I went back to take care of my order it went back to the Home Screen where I had to make the order all over again. After I made the order it required my phone number where I had to read the Terms of Service. I didn’t want to give my phone number to receive a text when my food was ready. So then I grabbed the pager that was next to the cashier that stated that they “didn’t have any more” and plugged the pager number in and it worked fine. As I awaited for my food I noticed many pagers sitting in the basket where you were able to pick up your food. It took ten minutes for them to prepare my sandwich as my soup sat up at the counter for seven minutes getting cold. When I finally got my food I sat at the table and there were all these carvings on the wooden wall of the table I was sitting at. During that time one of the workers was acting strangely by walking past me many times during that visit.

  • 4/5 Brittney 2 months ago on Google • 4 reviews New
    I placed an order with UBER Eats and part of my order missing. I placed a call to the store to inform them of this and was given two options. I chose to drive to the store after the phone call. I was quite bothered with how it was initially handled on the phone, however, when I got to the store I spoke with the manager Sam and they provided me with the utmost respect and understanding of my frustration. I was then provided with my food and compensation which, I take with much gratitude due to the circumstances. Thank you Sam, for handling this situation with grace. 🙏🏽

  • 1/5 Sheryl A. 11 months ago on Google
    Safe to say I will never be eating Panera again. Back in 2020 I ended up in the hospital with food poisoning from the chicken Cesar salad. The reason I know it was food poisoning was because of my friend I went with who also had the salad also got sick. Fast forward three years, I work at one of the places in the same shopping center so I decided to go Panera for my lunch break. Here I am again sitting at home with food poisoning. I gave myself a year after the first time but I should’ve never gone back. If you’re gonna eat here don’t eat the chicken.

  • 1/5 Realname H. 2 years ago on Google
    asked for a Greek salad and got one with chicken instead -- and a lot of it, stunk up the room. Stale bread as usual. Overpriced, wrong orders. Will not be back. I don't know how asking for a plain ol' salad became so difficult for you dummies to comprehend. When did I ask for meat on it?

  • 1/5 rlb g. 7 months ago on Google
    Never go back again they are price is very high service very poor 😢 lots my friends have have very bad experience and no one go back again. No 👎 ⛔ 📵 🔞.

  • 5/5 Bossuanny M. 2 years ago on Google
    Katelyn truly served such an amazing meal ! Truly the best team member. She’s so fast and good at what she does. I definitely don’t want anyone else making my food. And her customer service skills were superb, will definitely be coming again!! Someone give her a promotion 😻

  • 1/5 Anthony 2 years ago on Google
    I know I’m not a national soup and bread chain, but I would think customers tend to prefer their soup warm. Everything in our order was cold.

  • 3/5 Natalie O. 8 months ago on Google
    For the price, this food should be way better.

  • 4/5 Arleen F. 10 months ago on Google
    Good food Ordered on app and it was ready in time Condition of place a little shabby

  • 5/5 lil C. 10 months ago on Google
    Everything is delish, and the service is better than their food. ☺️, just kidding

  • 1/5 James M. 2 years ago on Google
    Me and my wife have been coming here since it opened,, however the service and quality of staff has noticeably declined. If there is a Manger on staff it's its impossible to tell. This place needs a responsible adult running day to day operations and overseeing staff..

  • 5/5 jenny o. 9 months ago on Google
    Love this place!! Food it's so good! The environment, people very friendly!

  • 1/5 Diana M. 2 years ago on Google
    I would add a 0 star. This is the so called mac and cheese. It is soup. not worth my money. the food i always get here is cold never warm or hot. I’m very beyond disappointed

  • 5/5 Angii W. 1 year ago on Google
    I don’t really do reviews but when I do I feel the need the person needs to be recognized!! The manager at this particular West Babylon location Lisa Went above and beyond to accommodate an order that was wrong prior to dealing with her. She was extremely respectful and willing to help will do anything to make a customer happy!! That is what you call good customer service and we need more managers/ employees like Lisa!!

  • 4/5 Susan G. 1 year ago on Google
    Staff is friendly, ordering kiosks make it easy to get in and get out quickly if there's a line.

  • 3/5 Kasia A. 1 year ago on Google
    they always forget the extra dressing, but are otherwise good. the cashiers are great, most are pretty helpful with the exception of one that is pretty discouraging to work with. Person usually has a displeased facial expression and demeanor. I try not to order from them whenever I do go here.

  • 5/5 Steve G. 1 year ago on Google
    This Panera Bread easily has the fastest and most efficient pick up services. I ordered at the front and walked over to the waiting area. All the employees are extraordinarily nice and efficient. I had my food so fast that it could make my head spin. This Panera has my business.

  • 5/5 AstroGun Band AstroGun B. 1 year ago on Google
    Go often here since I work in the same shopping center sign up for $10 drink club was a good idea Food and cleanest 5 stars 🌟

  • 4/5 Z N. 1 year ago on Google
    The studying environment is great but the food is kinda average and overpriced. Mac & cheese- high calorie but tasty Asian salad- I don’t recommend Greek salad- i rec adding edamame to it to make it edible Broccoli cheddar soup- okay , I’d rather get the Mac Bread (served with soup/Mac)- okay Tuna salad sandwich- if fills you up but I wouldn’t buy it again Iced caramel latte- my fave drink from the menu Chocolate frozen cold brew- not bad

  • 2/5 Linda H. 1 year ago on Google
    I'll give them 5 stars for food. Always very good. Way too $$ for 2 people over $40. we had 1/2 sandwiches and soup. Plus a fountain drink. it was so cold in there it was hard to enjoy our food.

  • 1/5 Ion G. 5 months ago on Google • 1 review
    I ordered a steak sandwich which cost 12$ and it has one slice of meat on it
    1 person found this review helpful 👍


Call +1 631-661-0990 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ No-contact delivery

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