Bagel Factory image

Bagel Factory

Bagel shop

One of the Top rated Bagel shops in West Babylon


Address

615 Montauk Hwy, West Babylon, NY 11704, United States

Website

bagelfactorywestbabylon.com

Contact

+1 631-661-0011

Price rating

$ $$$

Rating on Google Maps

4.30 (346 reviews)

Open on Google Maps

Working Hours

  • Saturday: 5 am to 1 pm
  • Sunday: 5 am to 1 pm
  • Monday: 5 am to 1 pm
  • Tuesday: 5 am to 1 pm
  • Wednesday: 5 am to 1 pm
  • Thursday: 5 am to 1 pm
  • Friday: 5 am to 1 pm

Featured Reviews


Frequently mentioned in reviews: bagel (19) cheese (17) bagels (12) order (11) good (10) sandwich (8) cream (7) staff (7) time (6) people (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Andrew M. 5 years ago on Google • 421 reviews
    Awesome place that has been around a long time and came highly recommended on my visit to long island. Ordered a dozen regular, sesame, and everything bagels and a container of cream cheese and it was $10 what a deal! All of the bagels and cream cheese were great. It was busy in there, but the stuff were very efficiet and attentive. They have lots of other items besides bagels that i cant wait to go back and try including sandwhiches, wraps, omelettes, and unique creme cheeses.
    3 people found this review helpful 👍

  • 1/5 Lola 2 years ago on Google • 18 reviews
    The ratings are True : Teenage workers there are making a bad name for this place. They don’t know how to take orders and multitask. The management needs to hire better employees. Experience: order 3 coffees, 2 ice teas, 3 bagels … and the teenage girl ran to the manager… the order made her feel a lot of pressure that she couldn’t handle it. SAD
    3 people found this review helpful 👍

  • 1/5 jennifer d. 2 years ago on Google
    Foods good. But service is not. Mostly young kids working there which is fine but instead of tending to a line thats wrapped around the building they'll stop and talk about random stuff Meanwhile.. Just put the egg sammie together while talking at the same time. It's called multi tasking. Wellwood bagels is where I'll go from now on. I only come here because the location is convenient but it took exactly 53 minutes to obtain an egg sandwich. Just 1 sandwich. not the first time this has happened which is ehy I'm going out of my way to write a review. . So if you have somewhere you need to be or you're actually expecting to have lunch in a timely fashion. Don't go here lol. You'll leave frustrated and not hungry anymore 🤣
    2 people found this review helpful 👍

  • 5/5 Joseph K. 1 year ago on Google
    LOVELY breakfast at the bagel factory! Went up to the counter, dropped some Skrill, told my man Nick at the cash register to hook me up with some top shelf nut. He did NOT disappoint. Place had a line out the door, but i still got my order QUITE expediently. A quick glance into the kitchen tells all. Frank was RUNNING that grill. He moved with a speed and dexterity matched only by the fiercest of wild anteaters and orangutans. Russell delivered my omelette with a smile on his face, and a sparkle in his eye. 10/10 would recommend.
    2 people found this review helpful 👍

  • 2/5 donna r. 7 months ago on Google • 7 reviews
    Went there yesterday got breakfast for three people over $30 which you don’t mind if everything is good. I ordered a toasted scoop sesame bagel with cream cheese and well-done bacon. I get home the bagel was fine. The cream cheese was fine they gave me jelly I don’t eat jelly. You know you pay good money for food and you don’t get what you want. I’m done. Every other time we go the order is wrong.
    1 person found this review helpful 👍

  • 2/5 Kristin R. 2 years ago on Google
    I hate to say this because their bagels are actually very good… But I’ve had too many mess ups that this review is long overdue. I’ve had full length hairs imbedded in my cream cheese, I’ve had my order messed up several times, and yesterday I ordered a turkey bacon egg and cheese with grilled tomato on and everything bagel… I took one bite and immediately tasted how rotten that tomato was. If the tomato wasn’t rotten, whatever it was housed with inside the refrigerator had something rotten in it and the tomato just absorbed whatever was sour in the refrigerator. I gagged after the first bite. I can’t go back anymore. This was it.
    1 person found this review helpful 👍

  • 1/5 Jon C. 2 years ago on Google
    If you want your sandwich with covid sure. The young white skinny kid in the bavk the replenish the bagel inventory in the front makes no effort to wear a mask. If you value your health dont buy here.
    1 person found this review helpful 👍

  • 3/5 Carol A. 1 year ago on Google
    Updating from my original 5 stars. While the food is still usually very good, the teenage staff is not. I find that they tend to be a bit lazy whenever I go in and aren't the greatest at helping you?? Not to mention answering the phone is a no go. Which I get! Phones are scary, but it is part of your job. My fiance tried calling several times and we thought they were just busy. When we went in there was no one there other than the six teenagers!! Where is management to help build their confidence and walk them through things so they don't feel nervous or whatever when it comes to helping customers? Do better Bagel Factory. You're letting these kids and your customers down.
    1 person found this review helpful 👍

  • 4/5 Joe C. 1 year ago on Google
    Our local bagel spot to go to. Friendly staff and quick. Price are reasonable with plenty of options. Bagels are really delicious cream cheese are awesome. Highly recommend place to go to.
    1 person found this review helpful 👍

  • 1/5 i love my wife ALYSSA B. 1 year ago on Google
    This bagel store is like a high school hang out behind the counter .... 14 workers i counted and still they couldn't keep up with the 3 people waiting on food and 6 peole waiting to order.... so 25 minutes later i get my food bring it home open up my western omelet that looks like a pancake it was so burnt.. but all this is happing while ower sits hanging out in dining area this is horrible she should just sell it
    1 person found this review helpful 👍

  • 5/5 Timothy E. 7 months ago on Google • 69 reviews
    Great local bagel store. Very busy but the lines move fast. My order is always prepared accurately.

  • 5/5 Richard A W. 2 months ago on Google • 45 reviews New
    Made my egg sandwiches correct! Seems like an easy task, but most places can't burn bacon the way I like it.

  • 2/5 Eric M. 4 months ago on Google • 36 reviews
    Changed my review for my recent experience. I asked for a toasted butter bagel with cheddar cheese. I kinda thought that implied the cheddar cheese should be melted, but i guess i need to be more specific next time.

  • 2/5 Ilene G. 4 months ago on Google • 36 reviews
    It's been better. Bagel and tuna ok but definitely not overstuffed and when offered a free salad with sandwich, literally 3 slivers of potato made up the side salad. If you like lots of vinegar in your salad, enjoy. Not for me. Been better in the past.

  • 3/5 John B. 2 months ago on Google • 10 reviews New
    Bagels are good... eggs are overcooked every single time I don't understand why they don't hire somebody who knows how to use a griddle

  • 3/5 Jessica M. 1 month ago on Google • 3 reviews New
    Ordered a grilled cheese with crispy bacon and cheddar cheese. Got an obviously microwaved, rubbery bagel with 2 slices of American cheese. Bacon was more flaccid than a frat bro drinking whiskey all night. There’s no excuse to microwave a grilled cheese in a bagel store equipped with a flat top grill, except for staff laziness. Edit: went back, and they made my grilled cheese much better and honored Cindy’s word about the credit. Thank you! However, my husband’s order was wrong 🤦🏼‍♀️. Ordered egg salad on white bread with lettuce, and side macaroni salad. There was no lettuce on the sandwich, and he got potato salad instead of macaroni. The sandwich literally has 3 ingredients. How do you forget one? In short, good place for bagels, but not much else.

  • 1/5 Berkano 4 months ago on Google
    A friend went in for me and they judged her on appearance and didn’t take her order until I came in with her. These people are petty. Do not order from here.

  • 5/5 •ELENAMARIE• 1 year ago on Google
    Best bagel place! The egg sandwich bagels are warm and with perfectly melted cheese. Everything has a savory flavor and is made with love by the wonderful, caring, and thoughtful staff. Best place to be greeted by in the morning for a bagel or a desperate need of a cup of coffee.

  • 4/5 S G. 9 months ago on Google
    Very good bagels and sandwiches, parking lot could be bigger, but nothing they can do about that

  • 2/5 Chris F. 10 months ago on Google
    Not as good as it once was. The last few times I was there the bagels were overcooked. Olive cream cheese might have had a half an olive in it.

  • 5/5 walnutz516 h. 9 months ago on Google
    Great food great prices ! A bit of a wait but we'll worth it. I ordered a hungry man it was excellent

  • 1/5 Johnathon M. 1 year ago on Google
    Why are the employees answering the phone when there’s a line out the door and I can physically see my order sitting on the counter in bagged and getting cold? Assuming the manager demands the phone to be answered so not blaming the employees. I’ve worked in food for 8 years and can tell when it’s an oblivious worker or poor leadership.

  • 5/5 James W. 1 year ago on Google
    One of, if not the best bagel shop in the area. They always give you more than enough food for a fair price. Try one of their phenomenal avocado toasts. Also if you’re a fan of Nova Scotia lox they have a delicious bagel for you. Of course if you’re looking for a fat egg sandwich this is also your place. Try a bacon egg and cheese on a bagel, you will not be disappointed.

  • 5/5 Sandeep 1 year ago on Google
    Came here randomly one day and the bagels are amazing. The staff is nice. It's my new favorite morning bagel spot

  • 3/5 Big J. 1 year ago on Google
    Bagels are good. Place needs some updating renpvatoons TLC. Went during the week, two people in line before me, but only 2 counter people. Nice people, but slow service.

  • 5/5 McBee S. 2 years ago on Google
    Great assorted bagels with different cheeses. I loved their foods.

  • 5/5 Borche G. 1 year ago on Google
    Idk if super hungry but The BEC everything bagel was the best ever

  • 3/5 William F. 2 years ago on Google
    Bagels are about average . Not sure what they do but they kind of have a sweet taste to them. Not too happy about sweet Bagels . Lines are always long so if your in a hurry go someplace else. . Have had bad experiences with trying to call in orders sometimes they won't even pick up the phone. And don't buy on Monday mornings , the Bagels seem say old. ( not so fresh on Mondays) . Overall not that great.

  • 1/5 Lauren C. 8 months ago on Google • 1 review
    Twice I’ve stopped in for a bagel and coffee & both times I was ignored by staff. The girl taking orders intentionally took the next customer waiting behind me; her excuse being that she didn’t see me on line. The brunette with glasses also called the next customer behind me. She didn’t say one word to me when addressed about it and just remained silent and scowled at me. What a despicable way to run a business. I was patient all I wanted was coffee. Train your staff better.


Call +1 631-661-0011 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ No-contact delivery

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