1/5 Jenny Y. 8 months ago on Google • 19 reviews
**updated
in
response
to
Jenni's
&
Marc's
comment.
We
reached
out
to
them
3
days
after
the
event
via
email,
not
a
whole
month
after
the
event.
Regardless
of
when,
doubt
that
they'd
have
met
us
half
way.
They
simply
asked
for
more
feedback...
There
was
no
resolution.
We
recently
hosted
our
daughter’s
1st
birthday
party
at
Social
Playhaus
in
June.
I
was
on
the
fence
about
leaving
a
negative
review
but
after
following
up
with
Marc
and
Jenni
and
being
very
disappointed
with
our
experience,
I
found
it
necessary
to
give
others
insight.
We
were
really
excited
to
host
our
daughter’s
birthday
party
at
Social
Playhaus
because
of
what
they
had
to
offer
—
not
only
was
there
a
play
area
for
the
children
but
there
was
also
an
area
for
the
adults
to
socialize,
drink
and
eat.
Despite
this,
there
were
several
areas
where
Marc
&
Jenni
fell
short.
Prior
to
the
event,
Marc
had
reached
out
to
me
via
email
to
let
me
know
that
he’d
be
calling
me
the
week
of
5/23
or
early
the
following
week
to
discuss
details.
After
sending
2
emails
and
still
not
hearing
back
from
him,
I
decided
to
call
him
myself
to
try
to
hash
out
the
details.
I
guess
that
was
the
first
red
flag…
We
went
with
their
platinum
party
package
(starts
at
$2500
+
20%
admin
fee).
Their
platinum
package
includes
extra
themed
decor,
themed
decor
and
tableware
on
children’s.
Food
and
drinks
are
additional.
We
spent
about
$4300.
We
went
with
ice
cream
theme
for
our
celebration.
The
“extra”
themed
decor…
was
lacking.
Besides
the
ice
cream
plates
I
had
requested
for
for
the
children’s
table,
the
only
other
ice
cream
decor
were
some
balloons
on
the
photo
wall.
I
thought
the
balloon
garlands
were
done
well.
But
other
than
that,
there
didn't
seem
to
be
much
thought
or
effort
put
into
the
"theme
decor"
The
ice
cream
plate
taped
over
the
donut
board
showed
minimal
effort
at
best.
With
their
package,
you’ll
receive
cupcakes
for
each
child.
The
cupcake
frosting
was
hard,
an
indication
that
they
were
not
fresh.
My
friend
had
made
some
cupcake
toppers
for
the
cupcakes.
We
had
to
really
push
hard
to
get
the
toppers
in.
Another
one
of
my
guest
told
me
that
when
she
accidentally
dropped
the
cupcake
in
the
parking
lot,
the
frosting
didn’t
even
change
form!
Included
in
the
package,
you’ll
also
receive
a
donut
board
with
2
dozen
assorted
donuts
-
the
donuts
also
didn’t
look
very
appetizing.
A
guest
told
me
they
tasted
stale.
I
later
found
out
from
Jenni
that
the
donuts
are
from
Tim
Horton's,
not
a
local
bakery,
not
made
in
house
but
Tim
Horton's!
Please,
if
you
decide
to
go
with
Social
Playhaus
for
your
event
and
paying
that
much,
ask
for
better
donuts,
you
and
your
guests
deserve
better!
The
party
favors
that
were
placed
on
the
children’s
tables
were
sunglasses
that
looked
like
they
were
leftovers
from
a
previous
party.
They
kept
falling
apart
whenever
the
kids
tried
to
put
them
on.
My
mom
was
desperately
trying
to
just
put
pieces
of
the
sunglasses
back
on
for
my
daughter.
A
few
of
our
guests
did
not
get
to
eat
the
chicken
francese
and
eggplant
parm
because
the
trays
weren't
replenished
in
a
timely
manner,
they
had
thought
the
food
had
run
out.
We
had
high
expectations
when
we
chose
Social
Playhaus
as
the
venue
to
host
our
daughter’s
first
birthday
celebration.
Sadly,
what
was
expected
wasn't
delivered.
And
what
we
paid
certainly
did
not
match
the
quality
of
the
desserts/decor/favors
we
received.
After
speaking
to
Jenni,
she
offered
to
comp
our
tickets
to
a
future
events
of
theirs.
But
with
all
due
respect
and
honesty,
after
our
experience,
why
would
we
want
to
come
back?
There
were
aspects
of
the
party
that
felt
like
they
wanted
to
spend
as
little
as
possible…
such
as
dum
dum
pops
at
the
dessert
table.
Jenni
said
if
I
had
said
something
during
the
event
then
they
would
have
been
able
to
remedy
the
situation
then…
but
how
can
you
expect
us
to
hash
out
details
DURING
the
event
while
we
are
attending
to
guests
or
our
kids?
Are
you
really
going
to
replace
the
cupcakes
and
donuts
with
fresh
ones?
Put
some
more
decorations
on
the
donut
boards?
Put
out
new
favors
during
the
event?
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