Always put together and clean except for the clerance section. Always have found excellent quality clothes at Penny's n and Macy's but you have to be there at the right time especially after big seasons.

Great time at portraits studio, can't wait to receive our family photos. My wife made the photo props and they let us use it. Thanks to the staff for Great photography session.

My experiences are usually different, for the main fact that I am handicapped and most often in a wheelchair. So here is the part of the review that's from a handicapped point of view- the store is torturous to move about in. I have no idea why they do this, but they have been over stuffing the aisles for a while now. So much so, that this trip is my second in three years. It is bad enough that people are rude, and will push your wheelchair out of the way to get to an item, one that you had already started picking up yourself. Or that they will walk around you to take the last spot on the elevator that you had been waiting for. Or that they don't see you and you get knocked into or worse, over. But with aisle width at twenty inches (I have pics), you are forced to go around or through the clothing racks, putting yourself into a position that leads to one of the above mentioned problems. Try to operate a wheelchair, with one hand, while having one wheel on tile and the other on rug....not easy. Also, when you see the pictures, look at how the base may leave twenty inches, but with hangers sticking out, at eye level no less, you have even less room. Btw when looking at the pictures, the tile is a 10"x10" tile. Now for the non handicapped part- the store is starting to look like one of those bazaars you see thrown together at the arrivals area for cruise ships in the Bahamas. Stuff everywhere, on the wrong racks, on the floor. Things from different departments and even different floors. And not one employee working the floor. Plenty of them walking past on their cell phones. I even witnessed a cashier using the small refrigerator they sell soda and water out of by the counter, as her own personal food refrigerator So far, each time I've gone, it seems to get worse and worse. I'm not sure I want to see what a third trip would be like. It's a real shame, Jcpenney used to be my "go to" store.

We found what we went to get, but had a bad experience with one cashier because we want to know how much is in our gift card and she said that we have to buy something first in order to know that. That's a no brainier answer. I worked as a cashier before and you only need to scan the gift card to know the balance. We end up going to another station and the nice lady give us the balance.

Penney's is my first choice when I want to go to a department store. I've been a customer for several decades. They carry real stuff for real people; especially clothing. You can actually find clothing for adults here, along with all the trendy, skinny stuff.

3/12/2023 I visited the jcp store in southshore mall in bayshore ny. This was by far the worst experience i have had. I was online to checkout when one of the employees was checking out 2 white ladies whom had 2 separate purchases. The older black women Behind the register, refused to check me out! Because she said “ This is for return or changes only” but they were clearly ringing up the other womens items. I told her I've checkout at this same register just the other day and they are clearly getting rung up! She continue to argue back all loud and nasty !!!! She was racially profiling my family and myself because i was speaking spanish with my mother.! She didnt expect me to talk to her in english and i feel very very uncomfortable that my kids experienced this kind of behavior. After i told the lady that she was just a racist lady she continued to tell me she was going to me up! Which at the time o refused. Jcp shouldnt have employees who sit here and act racist towards people who support their business for yearssss!!!! Every year my family and i spend over 5k every single year. This will no longer be the case. Please choose to do business with other business not here.

I love shopping here for my Daughter.. Always cute clothing for her. The store seems to have only 1 register, not good. And 1 fitting room...not good either.

Thank you Alyssa! Helped me with issue of lost gift card spent over hour on phone finding old gift card number and reissuing new one. Nice caring associates. Thank you and God bless

You need more cashiers. Why did you ever close the cashier that's near the main entrance? It was so convenient. People have to walk on the opposite side of the store to check out and that's ridiculous. Plus why did you close one of the fitting rooms by the shoe department? Now you only have 1 fitting room open. I love buying from here but with these two major issues it's making me and many of my friends and my mom not want to shop here. Is that what you want? Then you'll be out of business. Get it together. Open more cashiers

Years ago went directly here to the store to buy a couple of new bed mattresses and pillows. The pillows are delivered first by mail. They're the wrong pillows. On a hunch, we call the store to not only complain about the wrong pillows, but to check up on the mattresses they're delivering to us. Sure enough, they're the wrong mattresses they're sending us. We ask to cancel the delivery only to be told we will have to await the scheduled arrival of the delivery truck to tell the delivery drivers that we refuse to accept delivery. Fine. The day of the arrival of the truck comes, we refuse delivery, the mattresses go back. Then the store hits us with a restocking fee. Excuse me? We make an order of pillows and mattresses. They make the mistake of sending us the wrong pillows and mattresses. Their mistake. Not ours. They make us pay a fee for refusing delivery of the wrong items we did not order. Haven't shopped at JC Penny's since.

No Christmas music !! No holiday music. One cashier on the first and one on the second floor. Hardly any Christmas decorations. I'm very ,very displeased of JCPENNEY.

I'm loving the new makeover and their selection of clothing has gotten so much better. I love shopping here now.

Better deals than Macy's. Found Fila running shoes $14.99 and Reebok shoes $34.99. saved $100. So happy with purchases at JCP.

Tried to buy suspenders. They only had one of the color I wanted, and it came as a set with a bowtie, but was missing the bowtie. Cashier gave me attitude when I asked if they could discount it to match the price of the others that sold as suspenders only. Told me she didnt run the store. After 10 minutes of her looking for the missing bowtie, she finnaly got her manager who said she would take 10% off, but the difference in actual price was 40-50% between the 2. Told me they could sell it full price when they find the bowtie, and would not budge on the price. Were willing to knock off $5 from a set that only had 1 item

Idk what's going on with stores anymore but the store was slim pickings for what I came in for. Needed 2 suits and it was a disaster, nothing in my size or my son's. Everything was mis matched or empty racks, no staff around for help. This isn't just a penny's issue it's a issue nationwide.

Don’t bother using the same day pickup option here. You won’t receive any information regarding your order, and nobody answers the phone. It’s the day after and I still have no information, nor do I have the item I purchased. I was never e-mailed an order number so now cancelling is a nightmare process.this is not A JC Penney issue, it’s this store. Have never had this happen elsewhere.

Missing modern styles for every work day. Not happen with selections for grown ups. The lines are long. And no one knows anything. They had a poor Amazon personnel going in circles, inside the store, looking for their lockers station. Really, you don't know where Amazon lockers station located in your store....it was in and out for me.

I never saw a store their start their closing process an hour before closing .... exterior doors getting locked, dressing rooms closed! If the posted time is 7pm then 7pm is closing not 6pm. Have some courtesy and make an announcement. You clearly announced the store closing in 25 mins but how about the doors and dressing room closing. Also I guess a dressing room on each floor would be asking too much. Picked out about 12 dresses to try on. Had to lug them (no carts) from the 2nd floor to the 1st floor to the opposite corner of the store from where the escalator drops off. Absolutely 100% inconvenient, aggravating and inconsiderate to your customers.

Loved it. Husky kids sizes. Big and tall sizes and lots of brands/selection. I love the liz claiborne sales. Always feel like i got away with murder after shopping the sales and the sales are really good.

I went to the store to buy a suit, it had a discount so when I went to pay, the total came out to be the full retail price and the cashier told me that the the discount was only applicable if I had a JCPenney card, turns out when I paid with the card, it still came out to be the full retail price. I asked again and she told me that I needed a coupon which is insane because the cashier should have told me from the beginning that i needed a coupon. Also, if it had a discount, the store needs to honor that price, this is unacceptable. I wasted so much time. Not only that, I said that I was not going to take the suit but she still charged me for it, I took it but I will be returning it. This is so poor and low, you need to do better.

Good costemer service and great peiple the clothes are priced very well and they are having a clearance so buy now

When to pick up an item I bought online,but did not know where to go.the staff were very helpful & friendly.JC Penny was very clean & orderly.the staff are very helpful.would go & buy in person next time.the air conditioning was enjoyable today.enjoy a couple of sales also.

Plus size department has not received any new inventory yet. Clearance section is not divided by sizes. Impossible to look through to find clothing. Went to Macy's and had a great shopping trip instead

When I get there I asked customer service where to find stockings, but there was no one to help you on the second floor. I went back down to customer service to pay.the store was like a ghost town.

Be careful of the sales in ladies undergarments department. If there is not anyone at the register upstairs don't bother. We purchased under wear buy 3 get 2 free. Went downstairs because no one was in that department. They said that the panties were not marked correctly and they wouldn't honor the sale. Didn't purchase the undies. Went to purchase men's underwear buy 1 get 2nd half off. They wouldn't honor that sale either. The girl behind the counter wasn't helpful a little rude. Usually very happy to purchase clothing from JC Penny's.

JCPENNEY has a beautiful selection of clothes this season! I just spent $130 on summer clothes and everything was on sale! I bought about 8 pieces of clothing and good brand names. Customer service was friendly and store was clean and organized.

After my wife shopping for 1 hour to find a dress we go to the fitting room with 100 things to try on at 5:57pm when the store closes at 7:00pm and we were told the fitting room closes at 6pm and we're treated very rudly. On top of that there was no announcement that the fitting room was closed. Will never shop here again.

Store Associates are always pleasant, professional and helpful. I usually order online. Pick-up in store. Browse a little for new items. The Bayshore Store is well maintained and clean. It's a pleasure to shop at JCPenney in Bayshore, NY

We had a great time here, doing some shopping, and we find out that they have a lot of good deals, so we decided to take advantage of it. Hope you guys can do that too.