Terrible customer service bought a watch for $1100 online got a bad attitude when I went to pick it up I will be returning the watch and going to your competitor for $200 cheaper kay jeweler. Stay away from this unprofessional place 0 star outfit Girl that served me should be at a hot dog stand not a jewelry exchange.Courtney the manager is the worst should definitely not be in the jewelry industry Because of her I will never visit another Zales jewelry store again I will be taking my business to Kay jewelers not that you care but if enough people feel like me you will be looking for a job and hopefully that is soon.

I have never been so upset with a place that I would leave a bad review, but here we are. My fiancé got our engagement ring here and the ring is gorgeous, but it was big, so I needed to get it sized. They told my fiancé that servicing the ring would be no problem when he bought it. I went in and the customer service girl there was so nasty it was baffling. She told me to size it would take 2 weeks and they would have to ship it out. When I protested having to be without my ring for 2 weeks and that it would be shipped out like a post card, she then told me they send out jewelry worth more than my ring all of the time, COULD YOU IMAGINE THE NERVE OF HER? I don't care if my ring looks like a rubber band, you don't say that to a customer! I sized it somewhere else but it's still a little big when it's cold outside, so I went back to get a ring guard, but although their website and sign say they're open until 7, at 6:30 I had the door slammed in my face (I don't get off work early enough). Needless to say, I'd rather drive to Lake Grove or Nassau before coming back to this Zales, horrible, horrible service.

Jewellery that I bought here is keep braking up so easily. I have to keep bringing for repair. I never had to repair any other jewellery as often as this one. Customer service is terrible. 2 customers in the store and had to wait 25 min to drop my ring for repair. I won't buy from here ever again. I would give 0 stars if I could

I went into the store with my girlfriend looking for an engagement ring. We were kindly greeted and handed off to another lady. This lady was snappy and rude, and told us that since we aren’t looking to buy the ring at this very moment, we would only be able to see/try on a max of 2 rings. What? How are we supposed to pick a ring out if we can’t see them? My girlfriend tried one on, and the lady was covering a bunch of rings with her hand, as if we were children that weren’t allowed to see something. We were very upset and had left the store without even being able to decide on a ring. Jared, here we come!

my favorite store 😍 I am very happy with my purchases, the place is very nice and very clean, more in this time of Covid-19 for me it is very important that a store takes good care of customers. 👍🏼 My husband and I are very happy to be customers for a few years and more with a very special and very kind person such as Mrs. Mariana who always makes us feel at home 😃 . .My husband says that She’s a good seller because he always goes for a single purchase for me and he always comes back with another one 😂 I love ❤️ my husband so much as zales store 🥰 So happy with my husband's gift 😍.. thanks so much🙏

I had such a positive experience shopping with Mariana, who is super knowledgeable and helped me shop within my price range. We will definitely be back to continue shopping :)

I've never been so spectacularly ignored by a staff. Happily taking my buisness elsewhere. ✌

Mariana is the best worker . She is so sweat. She is very respectful . She is professional at what she does. I will recommend this place to all my friends and Family . Thank you Mariana

Mariana was a great help she so kind. Was very patient in helping us select the jewelry we wanted. I definitely recommend coming and having Mariana help with selecting and buying jewelry from her!!

Mariana was amazing and went above and beyond to find me the perfect chain! Was very patient, and answered all my questions, and helped me make the best decision. Will definitely be going back in the future.

Terrible customer service & they lie!!!!They give you one price for an item and tell you that’s the price indefinitely, when you return , they tell you It has increased due to different promotions everyday (funny how the promotion is always for more money and never for less) .....yea ok. They promise you the item by a certain date, tell you to call the following day because of different shipment dates, so far 5 days have passed since my promised date. I would give a Zero!!!!!

Mariana was absolutely amazing!! Was very patient. Thank you I bought a beautiful bracelet!!

wonderful location. Staff is super friendly and professional. Will be back for more jewelry

Excellent, customer service, I dealt with faith and she was a gem, and 100 percent professional. Very hard to find customer service like that today. Will absolutely be returning to the store because of this and recommending to friends and family

Mariana was incredible! She was super helpful and made the experience easy and enjoyable. Couldn’t recommend anymore more!

Mariana is the best person there. Went out on a budget and she was able to find something beautiful within my price range! Thank you so much Marianna!!!

I came into this zales outlet location with the intend to just look around. Christin approached me within seconds and welcomed me in. Automatically my expectations were exceeded with the small time I was with her, amazing service ! I will definitely be taking the long drive to this location for any and all future jewelry purchases, She is truly the best !

Wonderful experience. Mariana caters to your needs and is super helpful. I’m so happy with my wedding band! Thank youuuu so much! ❤️

I have to give kudos to Christen, who has helped me quite a few times in varying services. Her amicable and professional disposition makes her a true asset to your store. Thank you Christen!

Mariana is a dream! We have been working with her since 2018. She is always accommodating and ensures we get incredible deals. She treats us with such care, which we truly appreciate!

Had a great experience with Christine and Faith as well as another gentlemen on the floor. They were extremely pleasant to work with while looking to upgrade my wife’s rings. Their attention and knowledge is what you call the best customer service anyone can ask for . Thank you again !

Huge store with a ton of selection. The staff is very knowledgeable and helping in any jewelery needs. If they don't have it, they'll Get It. Come visit this store for sure...

Staff here is so awesome. They are very friendly and nice. Really took a lot of time to help us find just what we were looking for.

Very friendly and helpful staff. I came in to buy a Christmas gift for my wife. No pressure to buy anything. Very nice experience.!

So glad with the fine service I received there. I brought in a necklace that I purchased in another chain jewelry store that needed repair. I was dissatisfied with the other store's service that's why I tried Zales. Jeff and Laura were determined to fix the necklace for me. They put their heads together and after some time, they came up with a wonder fix! I appreciated their patience. They have found new customers in me and my husband!

Rhonda was very helpful and even gave me a few words of wisdom. She is awesome. Thank you Rhonda!

Mariana was amazing.

Great customer service. Great prices.

1 on 1 expertise and service was spectacular. Everything I want in a business