Just a heads up, if you put the address in Google maps you'll be taken to the entirely wrong location - staff says they always have this issue so I'm not sure why they don't warn first time customers. Other than that, the groomer (Sabrina) was great. It was our first time so she looked at what I had booked, made some recommendations, and I ended up with a less expensive groom. Excellent customer service. My french bulldog came out smelling fresh and clean. I would definitely go back.

We just bought our 12 week old ginny pig at Petco. The workers were incredible knowledge and very helpful and friendly.

I’m split down the middle on this Petco location. I used to shop at Petco in West Babylon many years ago and it was my favorite pet store. Then things fell apart and the store went downhill fast. It was then I switched to shop at Petsmart and other stores. Now Petco has made some improvements, it’s cleaner, staff is friendlier, animals are better cared for, and selection has gotten a little better. The biggest downfall compared to Petsmart is Petcos prices are slightly higher priced, and selection of food flavors for dogs and cats is very limited. I usually shop blue wilderness for cats and Petco sells very few can flavors and doesn’t carry the tasty toppers food packets my cats love. They also don’t carry many crunchy blue dry treats. This combined with higher prices is why I cannot shop regularly at Petco, I really wish they would spend profit on expanding their selection and supply so I can shop there more often. They do however have healthier animals and many toys and accessories selection, I also found staff friendlier and it’s not as crowded while shopping.

I moved to the area last November and since then the stock they have in cat food has diminished significantly. Every time I go there hoping they would increase the quality of cat food (dry & wet) they haven’t and more and more food have been not re stocked or discontinued. Then I go down the road to PetSmart and they have everything. Why has this Petco totally failing. Also, aisles are unorganized, some product packaging is even opened and then tossed behind other items. What’s happening ??

While I was there I looked over towards the grooming section and saw the groomer harming one of the dogs. Not only did he grab her in a harsh way which made her cry twice but then proceeded to smack her in the head. I informed the manager of what had happened and I truly don’t think anything was done to protect the dog further. I was mortified with what I saw and the groomer that did it used to be the one to groom my dog. I am disgusted and appalled. He deserves to be fired and never to work with animals again. For all those that go to this pet supplies please please do not do grooming here especially do not do grooming with JARED B. he was the one that I saw being cruel to this poor pupp.

You cannot expect the service to be completed if you make the stylist feel bad for their grooming service, I had a grooming service from the West Babylon location with stylist Justin. He took the dog for the service and the dog was in the middle of bath. While the dog is taking a bath, I asked a few questions, and he said he doesn't feel comfortable providing a service for me. And he took the dog out from the bath and returned. I needed to leave the location with a wet dog.. That was the appointment with reservation, and he already agreed to provide the service and the dog was in the middle of bath. At that point, he could decline the service based on the dog's condition, but not based on his mood or how he likes the customers. It was quite an unprofessional response.

Great selection of pet goodies. Always nice and clean and friendly staff. Love coming here. Grooming has been on point the past few trips. Hunter does an amazing job.

Good variety of toys and treats. Some Different dry foods/kibble than petsmart. More sweaters/cloths for dogs than petsmart. Love that they sell barkbox brand toys! They are a little more rugged than typical toys..They are the only ones that sell Orajen brand which my dogs are currently on.

The dog groomer is the best. Justin is so good with the dogs ...he remembers so much about his clients... Truly makes it a friendly welcoming environment

I took my yellow lab to this PETCO this afternoon to have her nails trimmed. I was told to return in 10 minutes. When I returned to the grooming area, I was told that she fell off the table twice, once while her collar was attached. In other words, she was hanging by her neck!!! Needless to say, I was horrified and the only thing the young man responsible had to say was that it wasn’t his fault that my dog fell off the table. I asked to speak with a manager who was too busy looking at his cellphone while I was trying to explain the incident. I would never step foot in a PETCO again. I would give 0 stars but that wasn’t an option..

My cats love Whole Hearted, Petco's food. It is sometimes hard to find but I go to more then one location. The employees are so helpful. They do know me by heart!!

The management staff is always super friendly and helpful! Always greeted with a smile and a “Welcome to Petco!” Clean store and always well organized

Super helpful employees even helped me to the car with the bags.

They always have what I need and the staff is super friendly....

Maurice was wonderful. Went above and beyond I came in fir a parakeet they did not have any except fir the one they were putting up fir adoption. Since she wasn't out in the floor. He went to the vet area and brought her out. My other bird is so happy with the new addition

I went to this store to find out about beta fish and how to get my daughter started with a small tank. We came to the right place. Mo and Joe at the fish department took great care of us. Told us exactly how to acclamate our fish, how great live plants are to have, and what else can go into the tank that's not a fish. Can't wait to go back and expand on my tank now. Thanks again. Photos to come.

Just an advice, Petco shouldn’t hire staff that is afraid of dogs, if the job is to be around dogs, the grommer guy with glasses should have a proper training.

When I went to pick up my dog from her petco grooming appointment I was very disappointed with what I saw, I had asked for a puppy cut as well as a bath; my puppy had a weird lump of leftover fur at the base of her tail, as well as her tail looking wonky in general (that’s most definitely not how we had dropped her off). She also had eye boogers still left over on her face, whoever groomed her really did not pay attention and just wanted to her it over with. If I knew this is what they would’ve done to her i would’ve cut her hair myself and gotten considerably better results. embarrassed to say i paid $80 to have my dog look like a gremlin. needless to say i’m gonna be booking grooming appointments with bayshore moving forward.

The one star is regarding the grooming department. I had picked up a 3 month old doodle puppy to foster that desperately needed grooming. His hair was matted and needed help. I contacted multiple groomers who said they were unable to groom him because the foster group did not provide me with his vaccine records, which is understandable. I walked into Petco to speak with the grooming department to see if they would groom him and told them of his history and informed that I didn’t have any vaccine records. They were fine with it and said he was too young to receive a rabies vaccine so they could groom him. I reiterated that I did not have any vaccine records to bring to the appt and wanted confirmation that was okay. They repeated that it’s fine since he’s too young to have a rabies vaccine anyways. I booked him an appt for the following day. Next day comes and they refuse to groom him without vaccine records. Frustrating, waste of time and disappointing. If they had said they wouldn’t have been able to groom him from the beginning I would have understood but to have me load up a large puppy into the car and take him there just to be turned away when I spoke with someone the day before who said they would groom him was a waste of time and frustrating.

My 5.5 month pup was scheduled for the Essential Training class. We bought him to the 1st training with Toni and all went well. When we went to the 2nd class we were told that our pup was bumped by the Manager, Pam and she put in another dog in our place. How do you bump a paid customer to accommodate someone else? Why not tell the new-comer that there was an error made and accommodate them somehow in another class? Why bump us with no explanation? In any event, we asked for a full refund and it was given. Now we're back to square one with no trainer. Thank you Toni for the time you spent with our pup. Unfortunately, Manager Pam gotta Go or at the least be retrained.

If you have a pet, or if you want to purchase hobby fish or hamsters, this place has a good assortment. You can also shop at their "on line" site and pick it up at the store, letting you evaluate the quality, or try it out on your pet, before you commit.

Have tons of items for all your pets needs, the staff are super nice and helpful

Store is Dark lighting is horrible, Smells like bleach and the Associates that work there don't care about anything but their paycheck.

They don't carry fancy feast cat food, but the guy who worked there said it was bc its not good for cats 🤷‍♀️ I got blue buffalo bc the pate looks similar. Let's see if my guys like it. Very expensive, but so is most of Long Island at this point so not far off from pet smart, although I prefer the sales/coupons I get from pet smart. Staff was friendly. Store was as clean as it can be for a store that has animals.

I am so happy with the service and attention my puppy received at her recent grooming appointment with Hunter!! He is so sweet and makes you feel comfortable that your baby will be well taken care of!!

The customer service at the West Babylon location is exceptional. I was there to return a gift and since the order was placed online it caused some difficulty. Megan and Russell spent the time trying to find a solution to the accepting the return and refunding me for the item. They were patient and kind during the situation and offered exceptional customer service. Megan and Russell couldn’t have been more helpful in the situation and I will definitely be bringing my business to this location even with it being over 30 minutes away from my home.

Overall the store was fine but shelves in the treat area were a little sparse. My real reason for the 3 stars is the associate offered unclear information on where the donations I’m prompted to give go. Whether its to local shelters or elsewhere. I would also like to know if petco is taking a cut, if they are that should be disclosed.

Update: now that the grooming salon is open, I’ve been here twice with my dog & Jared went above & beyond & always provides excellent service. He is very kind & patient with my dog 🐶 This is one of the smallest Petco’s I have been to. It’s quiet inside & the staff is very friendly. Extremely clean & organized! The only downside right now is the fact that they don’t have anyone in the grooming department until further notice (so I was told) This is so close to home & I enjoy bringing my dog here to walk around & shop.

Very nice store. It was very clean and orderly. The employees were friendly and professional. This store also has the veterinarian clinic inside. Just make an appointment and you can keep your pet up to date with its shots and meds. The prices are not cheap but in the ballpark.

Very helpful with purchases. Knowledgeable and patient staff.

Extremely helpful staff and well stocked for our needs.

Nice store but we do most of our shopping at the Animal Pantry since the prices are comparable and the owner saves feral cats.

Sabrina, who is a new groomer at Petco West Babylon, did an amazing job on my dog! Excellent!!! Jennifer

I literally just got this fish today and it’s on the floor dying like what. Anyways say a pray for guppy in hopes he makes it to the morning

I needed a cage cushion and arrived about 20 minutes before closing. I explained my situation and a staff member took me right to the area I needed to be, saving us both time. Very happy with the assistance I received.