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Frequently mentioned in reviews: Nicole (25) unit (19) storage (15) experience (13) service (12) helpful (11) customer (10) great (10) location (9) Angela (9)
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  • 5/5 Incredible M. 1 year ago on Google
    Ive rented a unit from this location since forever and the customer service is always top notch! Clean facility and safe! The property manager vinny is always extremely helpful and courteous! I stopped by today to get a few things and pay my unit and had a pleasant conversation with a wonderful employee named Angie M! Friendly, respectful & punctual from the staff here and i couldnt ask for anything more! 👍
    1 person found this review helpful 👍

  • 1/5 Robert P. 8 months ago on Google
    It’s a joke that Matt Forman is onboard with paying Property Managers a less than livable wage of $16 an hour throughout all of his Long Island Public Storage facilities. Shameful sir!
    1 person found this review helpful 👍

  • 5/5 Cathy C. 1 year ago on Google
    I needed to get a storage unit right away.I had back surgery like 4 days ago, I went on line and it was so easy to reserve a unit, the unit I reserved is a 10 x 10. Previously I had a storage unit at another place which was also a 10 x 10 that went up from $145 to 170 ridiculous. So I found public storage not only was it easy to reserve a unit but, somebody called me right back that same evening and her name happened to be Angela. Next morning I went to see Angela she couldn’t of made my life easier. She showed me the unit that I picked and she wrote me up for that unit for $96. This place on sunrise highway is very very clean very accommodating and Angela was very patient with me being that I was in so much pain😩 very sweet woman. I definitely would recommend going to public storage on sunrise highway in West Babylon , make sure you ask for Angela she is the best!
    1 person found this review helpful 👍

  • 5/5 Mary B. 1 year ago on Google
    Nicole was wonderful. Extremely helpful polite and efficient. Anytime I call or I am looking for another unit to upgrade she is extremely accommodating. A+++

  • 1/5 TheNEHOC 1 year ago on Google
    Completely unfair billing practices. After 20 plus years of renting from them. They basically lost me over $100 credit. To spend thousand upon thousands. That will now be spent at CubeSmart. Wish I would have done this earlier

  • 5/5 jane d. 1 year ago on Google
    From Jordan Sweeting, The young Lady is an awesome. Pleasant person to be in that location 821 Sunrise Hwy . Both my husband and I thank you for Great customer service experience.

  • 5/5 kumori s. 1 year ago on Google
    Nicole gave excellent service. I am absolutely blown away with how friendly and comforting she was. I will be referring all of my friends here

  • 5/5 Danielle S. 1 year ago on Google
    Called the West Babylon location and spoke to Nicole who was beyond helpful and courtesy to all my questions. Once I explained how I was nervous to leave my things in a storage unit, rather than be annoyed, she was patient and friendly with me. Nicole is a wonderful representative for this company and I will definitely be bringing my business here.

  • 5/5 C G. 1 year ago on Google
    Had a great rental experience during a recent visit to the location. The girl Nicole, was very helpful and informative. She even made a great recommendation on packing and helped me purchase the neccessary supplies. Thank you for helping my first experience be a great experience

  • 5/5 Igor L. 9 months ago on Google
    Angela ? Wow. I had a great experience renting from Angela. She is down to earth. I am very pleased. I will not rent anywhere else. Thank you

  • 5/5 Jeremy S. 1 year ago on Google
    Adamaris was very helpful during my great escape from Long Island. She's informative, knowledgeable about the products, and courteous. Excellent customer service.

  • 5/5 Gerry A. 9 months ago on Google
    Angela M was fantastic. She walked me through all the details of the storage I was looking for and had me in a unit in half an hour. Thank you Angela M.

  • 1/5 Greatnate !. 6 months ago on Google
    Place is infested and management hasn't done a damm thing about it.First day moving in, There were roaches all over the second floor crawling in and out of peoples storage units. I had taking about 7 hours to get all my things into my unit and as I make my last trip around 8pm at night. I see 3 roaches on the floor and coming out of someones unit. I have told management and noone has done a thing so I decided to protect my things as best as I could and put a few roach baits out since it seems I wasn't getting any help. A unfriendly general mananger NICOLE was extremely rude on the phone the following day saying how my account would be terminated due to me putting a few roach baits in front of my storage unit. This has been a terrible experience. And I want answers and someone to finally reach out to me. Im paying 200 dollars a month now for roaches? This place should be shut down and inform all its customers!

  • 5/5 Jean M. 3 months ago on Google New
    I have been at this location for almost 8 years. Public storage is the best with customer service. My experience with the staff is total delight. Nicole was both helpfull and kind. She understood my needs and was compassionate

  • 1/5 Frank T. 3 months ago on Google New
    Not a fan constantly raising prices, elevators werent working lack of workers forces help to go home early nobody there left message w property management no return call if you going to charge high prices you should give good sevice but thats just me!

  • 5/5 Mike M. 5 months ago on Google
    Stopped by for some supplies and the Property Manager Nicole was very helpful and informed me that certain supplies were on sale. Great experience. Hear all good things about Public Storage.

  • 5/5 Fred M. 7 months ago on Google
    Just want to say Nicole in west babylon is a great Property Manager to your company she is kind to my family and a great help to customer service. She has helped us so much

  • 5/5 Vincent M. 7 months ago on Google
    Second time storing here came back Nicole is a wonderful helpful kind caring manager she makes sure she goes out of her way to make sure the customer is satisfied. Fantastic worker.

  • 5/5 Armando Q. 4 months ago on Google
    Great facility! I was helped by a young employee named Malik. Made my visit short and sweet. Highly recommend

  • 5/5 Jasmine A. 1 year ago on Google
    In the process of a big move, the property manager Nicole was incredibly informative. Will be recommending this location to anyone I know need of their services. Nicole has such a great personality and made things very clear to me.

  • 5/5 James R. 1 year ago on Google
    Around last week or so, maybe a little more, I had went into this public storage looking for a 5x10. Aiden had helped me and showed me many spaces and which ones could be the most convenient for me. I really appreciate the help and professionalism he displayed. Although I didn’t rent, if I do, a big part of that will be because of the young man that helped me get all of that info. The place was also very nice and clean. Someplace I’d feel comfortable storing my important belongings.

  • 5/5 John M. 1 year ago on Google
    This location was fantastic, easy and quick, and I recommend it to you all. They had basically all sizes available, extremely helpful and answered all of my questions to the best of her ability.

  • 4/5 Kieko D. 1 year ago on Google
    Very friendly service and they give you what you need and don't try to over sale. Pleasant experience will always us them. This location is in a good spot easy access from sunrise highway

  • 5/5 Linda W. 1 year ago on Google
    What a great first experience I had at the Public Storage in West Babylon!! Nicole was so professional and knowledgeable, patiently helping me to choose my best options and Aiden was there when I came in the next day and walked me through the process….they are both an asset to this company for sure…..I’ve already referred a friend.

  • 5/5 Alexandra F. 1 year ago on Google
    Wow! I usually don’t write reviews until after proceeding with a purchase, however the young woman Nicole working at the desk was amazing help! I came in simply looking for pricing on units, and she wound up giving me a tour of the facility along with lots of valuable information regarding renting units. Will definitely be following up here. Wonderful service, thank you so much Nicole!!

  • 5/5 Mary B. 1 year ago on Google
    Nicole was so helpful with my transfer. Her knowledge of the processes and property are outstanding!

  • 5/5 Jessie C. 1 year ago on Google
    Successful moving. Thanks to Nicole we got the right size couldn't have had better experience at a storage place during this stressful time, thanks again Nicole!

  • 5/5 Samoya H. 1 year ago on Google
    Nicole from Public storage in Babylon was amazing! Excellent customer service, kind,and friendly. She went above and beyond to help us. I highly recommend using this location. Thanks Nicole for this amazing experience.

  • 5/5 Katie K. 1 year ago on Google
    This was my first time ever renting a storage unit. I completed all the necessary paperwork online and received a great deal. Upon arrival I was met with the most professional, knowledgeable and kind property manager, Nicole! She took the time to clearly explain everything that is to be expected and went above and beyond answering all my questions in depth. Nicole was extremely patient as I was a bit fearful being a female but assured me that the premises is extremely secure. She also took the extra step to walk me to my unit as it can be a bit confusing navigating the space on the first day. My unit was effortlessly accessible and it was spotless. Renting with Public Storage has been an amazing experience so far and you can credit Nicole for her outstanding customer service!

  • 5/5 Bob D. 2 years ago on Google
    Property Manager displayed outstanding customer service. Explained fees and process in clear, concise terms and was a pleasure dealing with him

  • 5/5 Faried O. 2 years ago on Google
    The salesperson was very helpful, personable and accommodating. They went out their way to make sure I was pleased when the unit I picked was unavailable. I would use again and urge others to do the same.

  • 5/5 Pat M. 1 year ago on Google
    The manager at the West Babylon site was very knowledgeable and very helpful ,any employer would be happy to have her, She has a very bright future ahead of her!!!!

  • 5/5 DukeTvNYC 1 year ago on Google
    I would just like to Brag about Angela M.. she has the best customer service I have ever received I’m so thankful to have met her and received her help and guidance I recommend public storage west Babylon 100%

  • 5/5 Dan B. 1 year ago on Google
    So far so good. Nicole (property manager) was very professional, courteous and pleasant. And that's not easy to find nowadays

  • 5/5 Dom G. 1 year ago on Google
    I came in to ask some questions about pricing and Nicole was just wonderful. I wasn't ready to commit the nice staff didn't push me into the contract! Renting stuff can be a real hassle especially of you don't read the fine print but Nicole made sure I had a complete understanding of the agreement. It's always a good idea to have a nice pretty face to greet you. Thank you public storage. I will be visiting you once I'm ready to make a move!


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