Chestnut Bay Equestrian image

Chestnut Bay Equestrian

Horseback riding service Equestrian facility

😠 Today We had a horse road trail. Kelly was our instructor. A lot of time I worked with other instructors and I know this job, but for the first time I met a girl with a high etityud and not friendly. Without explanation how to ride a horse (it was useful to know for my friend) we were put on horseb... People often mention time, horses, hour, lessons, experience, lesson, riding, horse, owner, great,


Address

1500 Peconic Ave, West Babylon, NY 11704

Website

chestnutbayequestrian.com

Contact

(934) 345-0532

Rating on Google Maps

4.30 (174 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 AM to 7 PM
  • Wednesday: 9 AM to 7 PM
  • Thursday: 9 AM to 7 PM
  • Friday: 9 AM to 7 PM
  • Saturday: 9 AM to 5 PM
  • Sunday: 9 AM to 5 PM
  • Monday: Closed

Featured Reviews


Frequently mentioned in reviews: time (16) horses (16) hour (14) lessons (13) experience (12) lesson (12) riding (12) horse (9) owner (7) great (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Екатерина �. 2 years ago on Google
    Today We had a horse road trail. Kelly was our instructor. A lot of time I worked with other instructors and I know this job, but for the first time I met a girl with a high etityud and not friendly. Without explanation how to ride a horse (it was useful to know for my friend) we were put on horseback and we went. It was the most boring trip for all my time. The instructor did not communicate with us, did not allow to take pictures (they were not told about these functions earlier), did not explain anything. When we asked why we can't try faster because we are already skilled riders, she said that she has a backache. It's not our fault that the instructor was injured. I put two stars as it is a good place for beginners and the horses here are clean and beautiful. Good and pleasant owner. I would like to see more pleasant instructors. But we will not return here any more.
    9 people found this review helpful 👍

  • 5/5 berrin Yilmaz O. 1 year ago on Google
    My niece and nephew goes there it is a great place and the teachers are very nice.
    7 people found this review helpful 👍

  • 5/5 J 2 years ago on Google
    The staff is very friendly, caring and they are always prepare for questions. I love that they have all types of horses for any size as well as age. Reminder call in weeks advance to schedule for a group ride through the trails
    5 people found this review helpful 👍

  • 5/5 Anthony R. 3 years ago on Google
    What am amazing experience. Me and my wife booked a 1 hour trail ride. This isn't a fancy establishment, it's a horse stable for crying out loud, so expect and dress accordingly. The staff was friendly enough. The experience was amazing, and our guide was Excellent. Very calm, friendly but assertive on the trail with people, as he's keeping your safety in mind (don't forget have cash to tip him after) I don't know what prices are, as I didn't compare, but it seemed fairly priced. All in all I would recommend it
    3 people found this review helpful 👍

  • 1/5 jeri s. 2 years ago on Google
    I see from another post that we are not alone when it comes to honoring gift certificates. We purchased ours in March of this year and found out that the business was sold less than 60 days later and the new company was not willing to honor. Adding insult after booking a lesson for our grandchildren, showing up with 2 very happy kids were told by a 15 year old that the certificates were not being honored. The owner who spoke with her team would not speak with us be cause " SHE HAD THE DAY OFF" They of course were willing to take our money for this lesson. Costing us over $350.00 for 2 half hour lessons. If money is their driving goal they just lost the potential for 2 new clients as if this was a good experience we would continue lesson. We are reporting this to the BBB and Chamber of Commerce, Yelp and any other places that can effect a company with no Ethics.
    2 people found this review helpful 👍

  • 5/5 Valerie R. 8 months ago on Google
    Absolutely love the owner, staff and horses! They treat us like family and make us feel so comfortable. We never want to leave when we’re there.
    2 people found this review helpful 👍

  • 1/5 R C. 2 years ago on Google
    The most disappointing service I've ever encountered. My son purchased a gift card from the riding center for me at Christmas. I attempted to redeem the certificate this summer. The business was sold in May I believe. I knew this and called the business prior to booking an appointment and was told the gift certificate would be honored. Upon arrival I was given a completely different answer. I was very excited to experience riding with horses on Long Island and so upset by how the owner handled this. They refused to honor any portion of my gift card and told there was "nothing they could do." My son had purchased a gift certificate equivalent to 5 rides. What that truly tells me about the new owners is there is nothing that they "would" do. Some advice for other owners out there....work with your customers. I'm reasonable and understand the business was sold. I could have paid an upcharge, I could have been given 1 out of 5 rides, anything could have been done to to try and keep a customer satisfied. No compromise was offered. It's so unfortunate because the horses are beautiful and I hope I can find another riding experience on Long Island soon. I feel terrible that my son had to waste $250 and he feels terrible because I didn't get to experience a truly heart felt gift for me. Buyer beware especially when a business only has one concern. Money!
    2 people found this review helpful 👍

  • 5/5 Kristin F. 1 year ago on Google
    We are very impressed with this barn. We came from another popular center in Nassau, and you can't even compare the two. The facility and the trainers at CBE are top-notch! The property is beautiful and well kept. Both the indoor and outdoor arenas are really nice and don't get muddy! They also have really great horses! We especially love Charlie and Molly.
    2 people found this review helpful 👍

  • 5/5 Stephen F. 2 years ago on Google
    Dorothy and her team are doing a fantastic job updating this facility. I had problems with the previous owner not honoring their obligations. Sad to see that some people are blaming current management for problems that really stem from the past owners. The instructors are great. They are really working hard to create a wonderful riding experience for the community. Definitely check them out.
    2 people found this review helpful 👍

  • 5/5 guin d. 1 year ago on Google
    All of the trainers are amazing. I brought my daughter for therapeutic lessons starting last year. Her anxiety and seizures have decreased since starting. She has also found her voice and sport in the world. When I see her on a horse I can now see her confidence coming through. I can never show enough gratitude to all the people at Chestnut for everything.
    1 person found this review helpful 👍

  • 2/5 sheisin 1 year ago on Google
    I’m sad to say my friend and I didn’t have a good experience here. Both of us wanted to learn how to post and ride western properly and were willing to pay to do so. We elected to do the hour long lessons that were listed as an option on their website a few months ago. I was happy that they had more availability than other places so we booked our first lesson which we understood would be a half hour long as the first lesson is deemed and ‘evaluation’. We arrived to learn that our lesson would not be together as we had booked because one of the trainers had called in sick. Disappointed, we understood and continued with our lessons separately. Once evaluated we were told we needed to work on the basics, ie. posting properly during a trot. Before booking another lesson, I asked to make sure that the subsequent lessons would always be 1 hour long and we were assured they would be, noting we would need to arrive half an hour early to groom and tack before the 1 hour would begin. For our second lesson we arrived early as instructed but were left waiting for 15 mins before we began the grooming process which ate into our lesson time. I had been working at home to strengthen my core and was excited to spend a longer period of time posting. However, the horse I was put on seemed to not want to follow the path or my instruction and had to be led by the mouth with the instructor leading us around the entire time which made it difficult to have the horse trot. She blamed the horse for being lazy which was disappointing but I was assured would not happen again. More disappointing was that there were two others riding around the arena at a faster pace which left me and my friend having to stop and wait several times for them to clear the way. In total, I maybe had 4-5 very short (seconds-long) opportunities to trot (given the smaller size of the arena and traffic with other horses). We left hoping the next time would be better. We booked another lesson a few weeks in advance but then got a text that we would need to change it due to a booking oversight. Sadly that was the only time we could go until today when we were supposed to have our next lesson. I called in advance to maintain our lessons were still booked together but when I mentioned we would be there a half hour early as previously instructed, I was told that our lessons were now only a half an hour long with the other half hour spent grooming and tacking. It was presented in a way that apparently we were never candidates for hour long lessons and that the only candidates for the longer riding sessions were riders who could do jumps? How is one supposed to learn with such incredibly short intervals of riding time and in a crowded arena with horses that can’t be trusted to go in circles and without being hand led? We had paid for 1 hour long sessons and the total number of minutes we spent with the horse in a trot over the course of our time there was (at best) 6 minutes. I have have spent a lot of time on horses in the past and this was the most disappointing and expensive experience. Again…we were willing to pay for more time. But it seems that even their advertised maximum hour long lessons weren’t available to us even after having invested in several lessons. It saddens me we were treated as though we had done something wrong or had misunderstood their policies when I know that is not the case. This may work for parents and children, but for adults who are willing to pay to learn, I think it would be better to invest a little more money. It seems unfair to charge people for an hour when more than half of that is spent doing them the service of grooming their horses or in waiting around in an overcrowded arena for better riders to make room for us lowly beginners.
    1 person found this review helpful 👍

  • 5/5 obscured t. 1 year ago on Google
    Very nice staff and competent trainers. Nice facilities and constantly improving all the time. Nice family friendly events and competitions as well.
    1 person found this review helpful 👍

  • 5/5 TRENISE K. 1 year ago on Google
    So glad we found Chestnut Bay Equestrian. My daughter was going elsewhere for lessons and we happened to take a ride to have a look at CBE because we were thinking about a change. We were immediately very happy with the way we were treated by the staff and loved the facility. Very clean, for a barn lol, and horses well taken care of. Booked a lesson for her right away with Jaclyn and she has been with her since and now going to summer camp. My daughter absolutely loves it here, never wants to leave. Everyone is so helpful and kind. Very welcoming and happy environment. I highly recommend CBE to anyone wanting lessons for your child. And thank you to everyone at CBE for making my daughter so happy and always making her feel welcome ♥️
    1 person found this review helpful 👍

  • 5/5 Katie M. 1 year ago on Google
    Started riding again after a decent break from my college Equestrian team days. After searching around and looking at different barns, I found Chestnut Bay Equestrian -- and I haven't been happier! The staff and faculty are kind and welcoming, the horses are well-mannered and well-kept, and the instructors are wonderful (shout out to Caroline!) I always walk away from my lessons with a good experience. They also take great pride and care in their barn, always improving things and keeping areas clean. The new indoor and outdoor areas are beautiful, and it's been awesome to see the place transform over the past few months I've been riding here. Couldn't recommend them enough, great for riders of all ages.
    1 person found this review helpful 👍

  • 4/5 Kate K. 2 years ago on Google
    We had a so much fun for my daughter's birthday. We learned grooming and riding. The trainers we so nice and helpful, and made our experience great.
    1 person found this review helpful 👍

  • 5/5 Allyson R. 10 months ago on Google
    My daughter loves it here! She’s so passionate about riding now and it’s because of Chestnut Bay. It took her a while to find something she’s really into, the trainers are so great, the entire property is absolutely beautiful (it has come SO far from the previous owners) and the owner is always around and hands on with everything. Every time we come something is updated or new, and we’re here a few times a week. The horses are so well cared for and the riders get to do a lot with them aside from just riding. I’m constantly impressed with my daughters ever evolving equestrian knowledge. I cannot say enough good things about this place !

  • 5/5 Jessica M. 10 months ago on Google
    The best ! The horses are well cared for and loved. And they're so eager to educate children on the care of the animal. it's a truly lovely experience

  • 5/5 Randalle L. 11 months ago on Google
    Such a nice staff! Kind and funny! Owner. I had such a wonderful time there. We went for my birthday and their Mother’s Day event and had a blast!

  • 5/5 Kathy L. 2 years ago on Google
    AMAZING EXPERIENCE! Had an amazing teacher! I always come say hi to my childhood horse Shamu🖤 I had an amazing time! :)

  • 5/5 Bianca T. 9 months ago on Google
    Amazing barn, kept clean and beautiful. Horses are very well fed. Loving owner and she truly cares about her horses and the well being of her horses and workers!

  • 5/5 Alan C. 10 months ago on Google • 34 reviews
    Excellent
    1 person found this review helpful 👍


Call (934) 345-0532 Open on Google Maps

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